Conversion Optimization Certification Exam Answers

Conversion Optimization Certification Exam Answers

During the exam, you will get 50 various format questions. Remember that there are over 150 different possible questions, and you get them in random order. All of them are available in our answer sheet.

Besides, the exam is time-limited. You have 75 minutes time limit to answer 50 questions. Exam questions are based on practical scenarios and are quite long to read. 75 minutes is not much. If you don’t have answers…

If you fail, you have to wait 24 hours before the next attempt. Remember that you have only 3 attempts possible.

 

 

Questions:

• Elliott is the owner of a user-focused organization called MissionFlow. Elliott wants to encourage cross-functional collaboration between the teams at MissionFlow. Which question is suitable to ask to encourage cross-functional collaboration between MissionFlow’s teams?
• Devon is the business owner of GooeyChewy. Devon knows how important conversion rate optimization is, but he’s limited with his time. Devon has learned that, by deciding what to test and in what order, the PIE framework can help him to prioritize his time. Which of the following criteria belong to the PIE framework?
• The business owners of Foodizo feel like their mobile website, foodizo.com, isn’t offering a fast and seamless experience to their users. Which Google tool can Foodizo use to receive specific recommendations on how to improve foodizo.com?
• Superior.com is the website for a regional HVAC service company. Online orders have fallen by 50% over the last three quarters. As the lead marketer for the site, it’s your job to determine the cause and solve the problem. Google Analytics reports seem to indicate that friction on the checkout page is high. Apparently, something about the checkout experience is turning customers away. Which Google feature can make checkout easier by using information stored in the user’s Google account?
• Barbara is the owner of ClubCup and is wondering what impact ClubCup’s mobile experience is having on revenue. Barbara understands that they can calculate the mobile conversion rate (mCvR). ClubCup receives 200,000 clicks with a mCvR of 1%. The average order value is $200. How much revenue does ClubCup’s mobile experience create?
• Dr. Hector Bellagio, marketing consultant for USTours.us has ordered his marketing team to rescue the website.Online sales are at an all-time low, and he thinks it’s because the landing page is unfriendly. As the head marketer for USTours.us, you must determine if he’s right or wrong. \r\n\r\nWhat tool can you use to measure the effectiveness of your landing page?
• Liam is the marketer for the web site, SearchEverywhere.com. Liam thinks the slowness of the site discourages users from browsing the site. But he’s unsure how to demonstrate and prove this to the developer team and executive leadership. What’s a tool Liam can use to test, analyze, and report recommendations to improve the performance of the SearchEverywhere.com site?
• Ruth is a marketer at GraphicMagic, a user-focused organization. Ruth has been given advice to establish a relationship with the development team at GraphicMagic. Why is it important for a user-focused organization such as GraphicMagic, for marketers to establish relationships with developers?
• The business, WatchSpark, has an effective team comprised of an analyst, C-level, designer, developer, and marketer. Regardless of their job title or function, their work all has something in common. What do these members of WatchSpark share in common?
• Alberto has been researching what makes a user-focused organization a successful one. During this research, Alberto has come to realize that everyone plays a part in optimizing the user experience on an ongoing basis. What is the marketer’s part in optimizing the user experience on an ongoing basis?
• Evan has been working on improving the mobile experience for CookingGenius. The owner of CookingGenius is interested in quantifying the impact that Evan’s work has had. Evan knows that one way of doing this is to calculate the relative mobile conversion rate (rel mCvR). How can Evan calculate rel mCvR for CookingGenius?
• You are designing a mobile web site for a company called, HairCutters.com. It’ll be the primary showcase of their hair care products. The website’s design must include access through mobile devices. To make sure that customers have a good experience with the HairCutters.com web site, what should be the primary marketing goal?
• Emily helps to optimize the mobile experience for GardenFolio’s website and app. Emily understands that, although mobile devices have constraints that desktops don’t have, they also present unique opportunities. In what way does the mobile network present an opportunity for mobile devices when it comes to marketing?
• Fred is explaining to their client, Foodoko, that the user journey is a complex one when it comes to creating a conversion. Which phases of the user journey does what’s described as the ‘messy middle’ include?
• Gertie is the marketer for a client’s website, PieBaker.com. Her customer has hired her to increase sales revenue through the site. She wants to start by improving the landing page experience. What are two landing page elements Gertie should focus on? Select the best answers.
• The marketing team at Shipza consistently acquire high click-through rates in their Google Ads account. Why is it important that the marketing team also invest resources into Shipza’s mobile site and app experience?
• You’re a web marketing consultant on an engagement with your client, DeepDive.com, an online marketer of underwater diving gear and supplies. Google Analytics has shown that the exit rate on the checkout page is high. In a meeting with the developer team, you explained that this means there’s something about the checkout page that causes customers to abandon their purchase. You’ve recommended that they implement a one-click-to-buy option that utilizes information stored in the users account. Which type of user personalization is this known as?
• Sami is the marketer for HitchHiker.com. Feedback from users of the website indicates that checkout takes too long, and so they won’t come back to the website. Sami believes the reason is that the checkout process requires users to fill out all shipping, billing, and credit card information on each purchase. Which Google solution can help make checkout much faster for HitchHiker.com?
• Famke is the marketer for BigHair.com. She’s patterned the design of her web site after Wig-a-rama.com, a successful competitor’s site. Sales from the site haven’t been as successful as she hoped. She’s asking you for advice to improve the marketing effectiveness of her web site. What advice would you give to Famke to make her site more successful?
• Santiago has been the marketer and site manager for FixMyCar.com for the past 15 years. He and the developer team have spent much effort improving the user enjoyment of the site. Recently, performance metrics are showing the speed of the site has regressed significantly over time. Which long-term maintenance program can help by limiting certain metrics that affect performance?
• Conversions, Inc. is a business focused on improving their conversion rate optimization. Tasked with deciding which projects within Conversions, Inc. are worth testing, Erika is using the PIE framework to help make that decision. Which of the following questions would fit in with the PIE framework criteria?
• Jensen is the marketer for GlobalMovers.com. She’s done a comparative analysis of the site against competitor sites. She’s convinced that improving the speed and responsiveness of the site will increase its effectiveness and revenue contribution. Which statistic should she use to convince the executive leadership of GlobalMovers.com to make site speed a priority?
• Daniel manages the Google Ads account for the business, TruckBooks. Daniel focuses on improving the mobile conversion rate (mCvR) while everything else remains the same. What changes can TrucksBooks expect to see in their Google Ads account if Daniel is successful in increasing the mCvR?
• Ted is new to conversion rate optimization but is eager to get started. Which of the following steps should be his first priority?
• Aliyah is the marketer for Arctic Sales Company. She’s the project lead for a new smartphone app that will help customers order products more easily. Thanks to Google’s advice, their dev team has incorporated many features to boost conversion numbers. Before going live, the team would like to see just how effective the personalization features are. Which Google service allows them to test the app’s UI and features?
• Robert is the marketer for LuckyGuess.com, an online trivia gaming site. Revenue from the site is down. The VP of sales wants the problem fixed soon. Robert suspects the site isn’t as user-friendly as it could be. Google Analytics shows that exit rates are high. Robert would like to better understand how users move through the website. Which category of Google Analytics reports can give Robert that information?
• Judy is in the process of conducting conversion rate optimization (CRO) for their business, ReadyBaker. Jill understands that the first step in the CRO process is to identify opportunities on ReadyBaker’s site and app. Carrying out quantitative and qualitative research achieves this outcome. Which of the following insights are part of qualitative research when it comes to CRO?
• Smitty is the product manager for Family.com, a website for genealogists. Earlier this year, many comments from site feedback complained about poor performance. Working with the site marketing and development teams, Smitty created a plan where the site performance metrics couldn’t fall below a certain level. Which plan type is Smitty’s plan?
• SmithPlumbing.com, a local plumbing contractor, has contracted Jade to be their marketer. Thus far, their website has been an informational site full of static pages. Jade is upgrading the site to include online ordering with a PCI compliant checkout process. She’s recommended the usual Visa/Mastercard checkout options, though she dislikes the time it takes for a customer to checkout that way. Which payment option allows customers to checkout using a Visa card stored in their Gmail account?
• Kelli is a marketer for UpSide.com. A high percentage of customers begin a purchase and don’t finish. She’s called you at the Google Help Center to help her with a solution. You recommend Google Pay as a payment solution for which of the following two reasons? Select the best answers.
• Yvonne is a marketer at Voyair. Yvonne has been told that they should measure the same key performance indicators (KPIs) as the developers, designers, and leadership at Voyair. How does measuring the same KPIs across teams help to create a more user-focused organization?
• Summer is responsible for leading the testing at SweetFizz. Summer has been using a testing platform for SweetFizz’s app. Why should SweetFizz integrate their testing platform with their app analytics?
• Forrest is in the market for a barbecue grill. He did a Google search and clicked a link to an outdoor products site named OutdoorMan.com. What must the site marketer for OutdoorMan.com do to make a good first impression of the site on Forrest?
• Waldo is the marketer for his company’s web site, WaterTech.com. The company sells water recreation products through the site. Several customers have commented that the site is difficult to use. Waldo thinks the site will be more successful if users enjoy the time they spend there. To improve the user experience of the site, which two areas should Waldo focus on? Select the best answers.
• FuelCoach feels that they have room to improve their mobile conversion rate (mCvR). They’ve asked Ricardo to identify opportunities to improve this area. Which of the following actions would help Ricardo to identify opportunities in improving FuelCoach’s mCvR?
• Jane recently attended a conference where great emphasis was placed on the topic of conversion rate optimization (CRO). Jane feels like CRO would take their business, Thermala, to the next level. Why is CRO important?
• The product managers and developers for MoveMyStuff.com have spent considerable effort to improve the responsiveness of the website. Now, they’re trying to determine the best way to measure the performance of the site. What’s one factor they should consider in choosing responsiveness metrics?
• Shanna is a marketer for the company CentralTotal. Shanna wants to help build a strong, more user-focused organization by getting the support of CentralTotal’s leadership. Which of the following is a recommended action for Shanna to gain the support of leadership in this area?
• Fergie is shopping for her daughter’s birthday present. She loves to play games on her handheld game console. Fergie uses her mobile phone to ask for the nearest electronic game store. Her phone opens up the map application with directions to a nearby location only two minutes away. This is an example of what kind of personalized user experience?
• Jenny has been the marketer for CleanFoods.com since it came up 15 years ago. The web site is still using the same web application platform used to create it. Jenny thinks it’s time to update to a progressive web app (PWA). What are two benefits of moving CleanFoods.com to a PWA platform? Select the best answers.
• David has prioritized a list of things to test for their business, MintBotics. The goal is to improve the user experience while letting the user accomplish what they want on MintBotics’s site. Which of the following is a testing tool that David can use for MintBotics’s site?
• The marketer for your company’s website expresses concern that the website isn’t creating enough revenue to justify it. The effectiveness of the landing page is under question. You’re tasked with analyzing the percentage of people who don’t click any links on the landing page. What’s the name of the metric that you should look for?
• Alan is the lead marketer for NewYorkCourier, a New York-based courier company. Their dev team has implemented several personalization features in the site. Before the changes go live, they’d like to test the effectiveness of the new personalization features. What Google service can easily test the changes on NewYorkCourier, a New York-based courier company?
• The marketers for FishyFishy.com are demonstrating to the executive management team the new features of the site that deliver personalized content to the user. When a user clicks on a web ad offering a 25% discount, it goes directly to a web page with information about the offer. What method of user personalization does this describe?
• The Hercules Fitness Center has a website named, HercFit.com. Last year, they released a mobile app available on both Android and iOS. They encourage users to use the app instead of the website because of its advanced capabilities. Currently, they advertise on YouTube and several other sites. When customers click on an ad, it takes them to HercFit.com instead of the app. What web technology can open the mobile app from a click on a web ad?
• Amelia is determined to convert their business, Geogenics, into a user-focused organization. Which of the following is a key characteristic of a user-focused organization?
• Antonio works as a marketer at FelineFriendly, a business comprised of marketing, development, designer, and leadership teams. Antionio and the other teams have instructions to work from the same standards and to follow the same principles. Why is it important that all teams at a user-focused organization work from the same standards and follow the same principles?
• As the marketer for ClimbHigh.com, the user experience for the site is Maria’s responsibility. She enjoys creating rich, impressive content that creates a welcoming environment for users. But the slow performance of the site frustrates her. What’s a factor that’s likely slowing down the performance of the website?
• William has been learning how to find opportunities with conversion rate optimization (CRO). William has been instructed to tell the team at MotorValve to use their MotorValve app in real-world situations. Why is it important for MotorValve to see how their app works in real-world situations with regards to CRO?
• A horse racing equipment business called SportsJockey feels like some of the pages on their website are weaker than others. The teams at SportsJockey understand that identifying these pages is crucial for conversion rate optimization (CRO). Which of the following actions can help SportsJockey to identify which pages need the most attention with regards to CRO?
• The Johnson Door Company has a website named, JDoors.com. Last year, they released a mobile app available on both Android and iOS. They encourage users to use the app instead of the website because of its advanced capabilities. Currently, they advertise on YouTube and several other sites. When customers click on an ad, it takes them to JDoors.com instead of the app. What web technology can open a product URL directly in a mobile app?
• Tramly is a business focused on improving their conversion rate optimization. Tasked with deciding which projects within Tramly are worth testing, Marisa is using the PIE framework to help make that decision. Which of the following questions would fit in with the PIE framework criteria?
• Murphy is the owner of a user-focused organization called FusionTactics. Murphy wants to encourage cross-functional collaboration between the teams at FusionTactics. Which question is suitable to ask to encourage cross-functional collaboration between FusionTactics’s teams?
• Susie is the business owner of GooeyChewy. Susie knows how important conversion rate optimization is, but she’s limited with her time. Susie has learned that, by deciding what to test and in what order, the PIE framework can help her to prioritize her time. Which of the following criteria belong to the PIE framework?
• Kathy has been the lead marketer for ChickenChef.com for the past 10 years. The web site is still using the same web application platform used to create it. Kathy thinks it’s time to update to a progressive web app (PWA). What are two benefits of moving ChickenChef.com to a PWA platform? Select the best answers.
• Trevor is the owner of Sportelo and is wondering what impact Sportelo’s mobile experience is having on revenue. Trevor understands that they can calculate this with the mobile conversion rate (mCvR). Sportelo receives 200,000 clicks with a mCvR of 1%. The average order value is $200. How much revenue does Sportelo’s mobile experience create?
• Diane is explaining to their client, SushiZoo, that the user journey is a complex one when it comes to creating a conversion. Which phases of the user journey does what’s described as the ‘messy middle’ include?
• Oliver is the marketer for the web site, FindYourHome.com. Oliver thinks the slowness of the site discourages users from browsing the site. But he’s unsure how to demonstrate and prove this to the developer team and executive leadership. What’s a tool Oliver can use to test, analyze, and report recommendations to improve the performance of the FindYourHome.com site?
• Myrna is a marketer for TryAndBuy.com. Drop-off rates at the checkout page are trending high on the site. She has called you at the Google Help Center to help her with a solution. You recommend Google Pay as a payment solution for which of the following two reasons? Select the best answers.
• A gym equipment business called Gymnex feels like some of the pages on their website are weaker than others. The teams at Gymnex understand that identifying these pages is crucial for conversion rate optimization (CRO). Which of the following actions can help Gymnex to identify which pages need the most attention with regards to CRO?
• You are designing a mobile web site for a company called PoliticalNews.com. It’ll be the primary showcase of their political news service. The website’s design must include access through mobile devices. To make sure that customers have a good experience with the PoliticalNews.com web site, what should be the primary marketing goal?
• Kyle is a marketer at Flightzy. Kyle has been told that they should measure the same key performance indicators (KPIs) as the developers, designers, and leadership at Flightzy. How does measuring the same KPIs across teams help to create a more user-focused organization?
• Tony recently attended a summit where great emphasis was placed on the topic of conversion rate optimization (CRO). Tony feels like CRO would take their business, FountainCloud, to the next level. Why is CRO important?
• The marketing team at GoldBoat consistently acquire high click-through rates in their Google Ads account. Why is it important that the marketing team also invest resources into GoldBoat’s mobile site and app experience?
• Nelson is a marketer for the company WorldTrend. Nelson wants to help build a strong, more user-focused organization by getting the support of WorldTrend’s leadership. Which of the following is a recommended action for Nelson to gain the support of leadership in this area?
• Gerald is the product manager for LaughItUp.com, a website for comedians. Earlier this year, many comments from site feedback complained about poor responsiveness. Working with the site marketing and development teams, Gerald created a plan where the site responsiveness metrics couldn’t fall below a certain level. Which plan type is Gerald’s plan?
• Jerry is the marketer for YardSale.com, an online auction site. Revenue from the site is at an all-time low. The VP of marketing is demanding an explanation. Jerry suspects the site isn’t as user-friendly as it could be. Google Analytics shows that exit rates are high. Jerry would like to better understand how users move through the website. Which category of Google Analytics reports can give Jerry that information?
• HopePower.com, a local electrical contractor, has contracted Charlotte to be their marketer. Thus far, their website has been an informational site full of static pages. Charlotte is upgrading the site to include online ordering with a PCI compliant checkout process. She’s recommended the usual Visa/Mastercard checkout options, though she dislikes the time it takes for a customer to checkout that way. Which payment option allows customers to checkout using a Visa card stored in their Gmail account?
• Laura has prioritized a list of things to test for their business, PropShop. The goal is to improve the user experience while letting the user accomplish what they want in PropShop’s app. Which of the following is a testing tool that Laura can use for PropShop’s app?
• Jill is in the process of conducting conversion rate optimization (CRO) for their business, Stovesy. Jill understands that the first step in the CRO process is to identify opportunities on Stovesy’s site and app. Carrying out quantitative and qualitative research achieves this outcome. Which of the following insights are part of quantitative research when it comes to CRO?
• TuneStreamer.com is an online music streaming site. Subscription orders are declining steadily. As the lead marketer for the site, it’s your job to determine the cause and solve the problem. Google Analytics reports seem to indicate that friction on the checkout page is high. Apparently, something about the checkout experience is turning customers away. Which Google feature can make checkout easier by using information stored in the user’s Google account?
• Martha is the marketer for Circus.com. She’s patterned the design of her web site after BigTop.com, a successful competitor’s site. Sales from the site haven’t been as successful as she hoped. She’s asking you for advice to improve the marketing effectiveness of her website. What advice would you give to Martha to make her site more successful?
• Tierra is the marketer for Far West Imports. She’s the project lead for a new smartphone app that will help customers order products more easily. Thanks to Google’s advice, their dev team has incorporated many features to boost conversion numbers. The marketing VP is insisting that you assess the efficiency of the shopping cart and checkout features. Which Google service allows them to test the app’s UI and features?
• Vicky manages the Google Ads account for the business, RelicsComics. Vicky focuses on improving the mobile conversion rate (mCvR) while everything else remains the same. What changes can RelicsComics expect to see in their Google Ads account if Vicky is successful in increasing the mCvR?
• The marketing team for your company’s website expresses concern about why it’s not meeting its revenue goals. The effectiveness of the landing page is under question. You’re tasked with analyzing the percentage of people who go to the landing page and do nothing. What’s the name of the metric that you should look for?
• Jessie is shopping for her husband’s anniversary present. He loves to go fly fishing whenever he can. Jessie uses her mobile phone to ask for the nearest outdoor supply store. Her phone opens up the map application with directions to a nearby location only five minutes away. This is an example of what kind of personalized user experience?
• Bartholomew is the marketer for his company’s web site, LogoMaker.com. The company sells graphic logo design services through the site. Several of his colleagues have commented that the site is difficult to use. Bartholomew thinks the site will be more successful if users enjoy the time they spend there. To improve the user experience of the site, which two areas should Bartholomew focus on? Select the best answers.
• As the marketer for TravelTheWorld.com, the user experience for the site is Harper’s responsibility. She enjoys creating rich, impressive content that creates a welcoming environment for users. But the slow performance of the site frustrates her. What’s a factor that’s likely slowing down the performance of the website?
• Shelly has been learning how to find opportunities with conversion rate optimization (CRO). Shelly has been instructed to tell the team at Drivesy to use their Drivesy mobile site in real-world situations. Why is it important for Drivesy to see how their mobile site works in real-world situations with regards to CRO?
• Cami is the marketer for ScaryBooks.com. Google flow reports show that a high percentage of users get to checkout and abandon purchases. Tami believes the reason is that the checkout process requires users to fill out all shipping, billing, and credit card information on each purchase. Which Google solution can help make checkout much faster for ScaryBooks.com?
• You’re a marketing manager for your company’s website, JesseJames.com, an online seller of books about American History. Google Analytics has shown that the exit rate on the checkout page is high. In a meeting with the developer team, you explained that this means the user experience is good up to the checkout page. Then, making the purchase becomes too too difficult for most users. You’ve recommended that they implement a one-click-to-buy option that uses information stored in the users account. Which type of user personalization is this known as?
• The product managers and developers for MovingAway.com have spent considerable effort to improve the responsiveness of the website. Now, they’re trying to determine the best way to measure the performance of the site. What’s one factor they should consider in choosing responsiveness metrics?
• Cecila helps to optimize the mobile experience for GroveClove’s website and app. Cecila understands that, although mobile devices have constraints that desktops don’t have, they also present unique opportunities.In what way does performance present an opportunity for mobile devices when it comes to marketing?
• Rachelle is new to conversion rate optimization but is eager to get started. Which of the following steps should be her first priority?

 

Veronica is the owner of a user-focused organization called ColabFlow. Veronica wants to encourage cross-functional collaboration between the teams at ColabFlow. Which question is suitable to ask to encourage cross-functional collaboration between ColabFlow’s teams?

What percentage of the marketing budget can accurate metrics quantify?
Are the teams utilizing the latest features in Google Ads?
When do users prefer to interact with a website vs. an app?
How many offline interactions does it take to create a conversion?

 

The business owners of VeganZilla feel like their mobile website, veganzilla.com, isn’t offering a fast and seamless experience to their users. Which Google tool can VeganZilla use to receive specific recommendations on how to improve veganzilla.com?

Google Drive
Test My Site
Google Trends
Google Web Toolkit

 

Laura has prioritized a list of things to test for their business, PropShop. The goal is to improve the user experience while letting the user accomplish what they want in PropShop’s app. Which of the following is a testing tool that Laura can use for PropShop’s app?

Google Optimize
Dart
Gerrit
Firebase A/B Testing

 

Patrick works as a marketer at Petonix, a business comprised of marketing, development, designer, and leadership teams. Amir and the other teams have instructions to work from the same standards and to follow the same principles. Why is it important that all teams at a user-focused organization work from the same standards and follow the same principles?

So that all teams can handle user feedback
To make sure branding consistency and minimize errors
So that the teams can collaborate on leadership efforts
To create diverse strategies within each individual team

 

Jerry is the marketer for YardSale.com, an online auction site. Revenue from the site is at an all-time low. The VP of marketing is demanding an explanation. Jerry suspects the site isn’t as user-friendly as it could be. Google Analytics shows that exit rates are high. Jerry would like to better understand how users move through the website. Which category of Google Analytics reports can give Jerry that information?

Conversions reports
Audience reports
Flow visualization reports
Attribution reports

 

You’re a marketing manager for your company’s website, JesseJames.com, an online seller of books about American History. Google Analytics has shown that the exit rate on the checkout page is high. In a meeting with the developer team, you explained that this means the user experience is good up to the checkout page. Then, making the purchase becomes too too difficult for most users. You’ve recommended that they implement a one-click-to-buy option that uses information stored in the users account. Which type of user personalization is this known as?

Using known user signals
Delivering a relevant web page
Static profile matching
Using given information

 

Tyra is the marketer for a client’s website, eCars.com. Her customer has hired her to increase sales revenue through the site. She wants to start by giving the landing page a big face-lift. What are two landing page elements Tyra should focus on? Select the best answers. Select All Correct Responses

Turnaround time
Web-friendly
Simple design
Navigation
Relevant page

 

Caitlyn is responsible for leading the testing at Jellyish. Caitlyn has been using a testing platform for Jellyish’s site. Why should Jellyish integrate their testing platform with their site analytics?

To give all teams at Jellyish easier access to the test results
To automatically forward relevant data to the Google Ads account
To quickly and easily identify problem areas
To allow site users to see results of the tests

 

Claudia has been working on improving the mobile experience for UplandHut. The owner of UplandHut is interested in quantifying the impact that Claudia’s work has had. Claudia knows that one way of doing this is to calculate the relative mobile conversion rate (rel mCvR). How can Claudia calculate rel mCvR for UplandHut?

By dividing the mobile conversion rate by the desktop conversion rate
By dividing the desktop conversion rate by the mobile conversion rate
By multiplying the mobile conversion rate by the desktop conversion rate
By multiplying the desktop conversion rate by the mobile conversion rate

 

Diane is explaining to their client, SushiZoo, that the user journey is a complex one when it comes to creating a conversion. Which phases of the user journey does what’s described as the “messy middle” include?

The initial search and exploration phase
The exploration and action phase
The exploration and evaluation phase
The initial search and action phase

 

The business, Altawatch, has an effective team that comprises of an analyst, C-level, designer, developer, and marketer. Regardless of their job title or function, their work all has something in common. What do these members of Altawatch share in common?

They’re all trying to understand how users are interacting with experiences.
Each of their primary goals is to drive revenue.
All of their business roles connect to the end user.
They all work directly with the Google Ads interface.

 

Susie is the business owner of GooeyChewy. Susie knows how important conversion rate optimization is, but she’s limited with her time. Susie has learned that, by deciding what to test and in what order, the PIE framework can help her to prioritize her time. Which of the following criteria belong to the PIE framework?

Presentation, Indicators, and Estimation
Production, Interest, and Engagement
Performance, Inspection, and Evaluation
Potential, Importance, and Ease

 

Lydia is determined to transform their business, Naturentic, into a user-focused organization. Which of the following is a key characteristic of a user-focused organization?

Investing heavily in developer resources
Having the marketer take sole responsibility of making user-centric design
Segmenting teams internally to drive individual focus
Creating a continuous cycle of listening to users, testing and iterating

 

Cami is the marketer for ScaryBooks.com. Google flow reports show that a high percentage of users get to checkout and abandon purchases. Tami believes the reason is that the checkout process requires users to fill out all shipping, billing, and credit card information on each purchase. Which Google solution can help make checkout much faster for ScaryBooks.com?

Google App Engine
One Tap sign-up
Progressive web apps
Google AI

 

Tia manages the Google Ads account for the business, RelicsComics. Tia focuses on improving the mobile conversion rate (mCvR) while everything else remains the same. What changes can RelicsComics expect to see in their Google Ads account if Tia is successful in increasing the mCvR?

Clicks and average order value decrease.
Conversions and revenue increase.
Clicks and revenue increase.
Clicks and average order value increase.

 

Shelly has been learning how to find opportunities with conversion rate optimization (CRO). Shelly has been instructed to tell the team at Drivesy to use their Drivesy mobile site in real-world situations. Why is it important for Drivesy to see how their mobile site works in real-world situations with regards to CRO?

• To identify whether the mobile site attracts the attention of nearby people as they use it.
• The mobile site's speed and performance may vary depending on various factors.
• To see how it compares against mobile sites belonging to other businesses in the industry.
• The visuals of the mobile site may appear different in various lighting situations.

 

Trevor is the owner of Sportelo and is wondering what impact Sportelo's mobile experience is having on revenue. Trevor understands that they can calculate this with the mobile conversion rate (mCvR).
Sportelo receives 200,000 clicks with a mCvR of 1%. The average order value is $200. How much revenue does Sportelo's mobile experience create?

• $600,000
• $150,000
• $250,000
• $400,000

 

RecruitJet is a business focused on improving their conversion rate optimization. Tasked with deciding which projects within RecruitJet are worth testing, Keaton is using the PIE framework to help make that decision. Which of the following questions would fit in with the PIE framework criteria?

• Why is one Google Ads campaign performing better than another campaign?
• Can the click-through rate be further improved for this ad?
• Why is the majority of traffic to the site coming from mobile devices?
• How valuable is the traffic to this page?

 

Windsor Jones, Vice President of Sales for EuropeanTours.eu has ordered his marketing team to improve the website. Revenue from the site has dipped, and he thinks it's because the landing page is unfriendly. As the head marketer for EuropeanTours.eu, you must determine if he's right or wrong. What tool can you use to measure the effectiveness of your landing page?

• Google Web Vitals
• Test My Site
• Google Ads landing page report
• Chrome UX Report

 

Melanie is a marketer for the company GlobalVision. Melanie wants to help build a strong, more
user-focused organization by getting the support of GlobalVision's leadership. Which of the following is a recommended action for Melanie to gain the support of leadership in this area?

• Showing the performance statistics of the design team
• Showing a summary breakdown of the Google Ads account Showing benchmark data across the competition
• Showing a comparison of performance between the development and marketing teams

 

Logan has been the marketer and site manager for CarFixer.com for the past 10 years. He and the developer team have spent much effort improving the user enjoyment of the site. Recently, performance metrics are showing the speed of the site has regressed significantly over time. Which long-term maintenance program can help by limiting certain metrics that affect performance?

• Performance budget
• Independent testing program
• Automated debuggers
• Performance maintenance team

 

Sadie is shopping for her mother's birthday present. She loves to bake delicious desserts. Sadie uses her mobile phone to ask for the nearest kitchen supply store. Her phone opens up the map application with directions to a nearby location only seven minutes away. This is an example of what kind of personalized user experience?

• Using machine learning
• Using known user signals
• Using given information
• Delivering a relevant landing page

 

The marketing team for your company's website expresses concern about why it's not meeting its revenue goals. The effectiveness of the landing page is under question. You're tasked with analyzing the percentage of people who go to the landing page and do nothing. What's the name of the metric that you should look for?

• Scroll depth
• Pages per session
• Bounce rate
• New subscribers

 

Bartholomew is the marketer for his company's web site, LogoMaker.com. The company sells graphic logo design services through the site. Several of his colleagues have commented that the site is difficult to use. Bartholomew thinks the site will be more successful if users enjoy the time they spend there. To improve the user experience of the site, which two areas should Bartholomew focus on? Select the best answers. Select All Correct Responses

• Navigation
• Landing pages
• Imagery
• Optimization
• Specialization

 

Nia is the marketer for East Coast Sales. She's the project lead for a new smartphone app that will help customers order products more easily. Thanks to Google's advice, their dev team has incorporated many features to boost conversion numbers. Before rolling out the app, they'd like to perform some testing to determine the effectiveness of the personalization features. Which Google service allows them to test the app's UI and features?

• Firebase  A/B Testing
• Google Analytics 360
• Web Vitals
• Test My App

 

Liam is the marketer for the web site, RetireEarly.com. Liam thinks the slowness of the site discourages users from browsing the site. But he's unsure how to demonstrate and prove this to the developer team and executive leadership. What's a tool Liam can use to test, analyze, and report recommendations to improve the performance of the RetireEarly.com site?

• Squarespace
• Visual Studio
• Wireshark
• Test My Site

 

The product managers and developers for GlobalMovers.com have spent considerable effort to improve the performance of the website. Now they are trying to determine the best way to measure the performance of the site. What is one factor they should consider in choosing performance metrics?

• Ratio of total visitors per day to total hits per day
• Using real-world results instead of lab-testing results
• Separating spider hits from cached and visitor hits
• Using cloud-based testing services to simulate the actual user experience

 

Jerry is in the market for a sewing machine. He did a Google search and clicked a link to a national brand named Bernina. What must the site marketer for Bernina do to make a good first impression of the site on Jerry?

• Display their most popular products on the home page
• Ensure he feels as welcome as if he was at the store
• Display contact information
• Display all their products on the home page

 

Gerald is the product manager for LaughItUp.com, a website for comedians. Earlier this year, many comments from site feedback complained about poor responsiveness. Working with the site marketing and development teams, Gerald created a plan where the site responsiveness metrics couldn't fall below a certain level. Which plan type is Gerald's plan?

• A speed plan
• A performance budget
• A performance plan
• A speed threshold

 

Cabzio feels that they have room to improve their mobile conversion rate (mCvR). They've asked Ricardo to identify opportunities to improve this area. Which of the following actions would help Ricardo to identify opportunities in improving Cabzio's mCvR?

• Reviewing search term reports in their Google Ads account
• Experiencing the site as a mobile user
• Analyzing demographic reports for Cabzio's industry
• Accessing the desktop version of the site from different locations

 

Tessa is a marketer at InterFlight. Tessa has been told that they should measure the same key performance indicators (KPIs) as the developers, designers, and leadership at InterFlight. How does measuring the same KPIs across teams help to create a more user-focused organization?

• It prevents misalignment.
• It encourages feedback from users.
• It unlocks additional features in Google Analytics.
• It guarantees more conversions.

 

Daniel is the lead marketer for PacificShipping.com, an international freight company. Their dev team has implemented several personalization features in the site. Before the changes go live, they'd like to test the effectiveness of the new personalization features. What Google service can easily test the changes on PacificShipping.com, an international freight company?

• Data Studio
• Google Analytics 360
• Google Site Testing
• Optimize 360

 

James is a marketer at PopWeb, a user-focused organization. James has been given advice to establish a relationship with the development team at PopWeb. Why is it important for a user-focused organization such as PopWeb, for marketers to establish relationships with developers?

• To build morale within the organization and, in turn, promote a supportive work environment
• To encourage developers to implement marketing related changes quicker than usual
• To understand the constraints that limits developers when they're building a site or app
• To gain assistance from the developers when it comes to creating content on Google Ads

 

HotAndCold.com, a regional HVAC contractor, has contracted Kennedie to be their marketer. Thus far, their website has been an informational site full of static pages. Kennedie is upgrading the site to include online ordering with a PCI compliant checkout process. She's recommended the usual Visa/Mastercard checkout options, though she dislikes the time it takes for a customer to checkout that way. Which payment option allows customers to checkout using a Visa card stored in their Gmail account?

• Google Pay
• Samsung Pay
• Venmo
• Apple Pay

 

Judy is in the process of conducting conversion rate optimization (CRO) for their business, Stovesy. Judy understands that the first step in the CRO process is to identify opportunities on Stovesy's site and app.

Carrying out quantitative and qualitative research achieves this outcome. Which of the following insights are part of quantitative research when it comes to CRO?

• Brand insights
• Competitive insights
• Data insights
• User insights

 

Sonora is the marketer for a client's website, SoundSleeper.com. Her customer has hired her to increase sales revenue through the site. She wants to start by making the landing page more welcoming. What are two landing page elements Senora should focus on? Select the best answers. Select All Correct Responses

• Web-friendly
• Call-to-action
• Turnaround time
• Intuitiveness
• Simple design

 

The Critter Cravings dog food company has a website named, CritterCravings.com. Last year, they released a mobile app available on both Android and iOS. They encourage users to use the app instead of the website because of its advanced capabilities. Currently, they advertise on YouTube and several other sites. When customers click on an ad, it takes them to CritterCravings.com instead of the app. What web technology can make a click on a web ad open a page in a mobile app?

• One Tap sign-in
• Progressive web app
• HTML5
• Deep linking

 

Eva has been researching what makes a user-focused organization a successful one. During this research, Eva has come to realize that everyone plays a part in optimizing the user experience on an ongoing basis. What is the data scientist's part in optimizing the user experience on an ongoing basis?

• Supporting and encouraging testing and enabling budgets to allow for it
• Building the test environments and implementing changes that were successful in testing
• Implementing tracking for measurable outcomes and share data across teams
• Aligning with developers to create options for testing site and app improvements

 

Vincent recently attended a convention where great emphasis was placed on the topic of conversion rate optimization (CRO). Vincent feels like CRO would take their business, ShieldBear, to the next level. Why is CRO important?

• It provides invaluable insights into what other businesses are focusing on in the same industry.
• It's an entirely automated feature, allowing business owners and teams to focus on other areas of the business.
• It gives businesses an accurate projection of what to expect from the industry and its users in the future.
• It takes the goal of delivering a great user experience and turns it into an operational strategy for the business.

 

TuneStreamer.com is an online music streaming site. Subscription orders are declining steadily. As the lead marketer for the site, it's your job to determine the cause and solve the problem. Google Analytics reports seem to indicate that friction on the checkout page is high. Apparently, something about the checkout experience is turning customers away. Which Google feature can make checkout easier by using information stored in the user's Google account?

• Google Shopping
• Cart Google Analytics
• One Tap sign-in
• Multi-factor authentication

 

Maria has been working on improving the mobile experience for FarmCub. The owner of FarmCub is interested in quantifying the impact that Maria's work has had. Maria knows that one way of doing this is to calculate the relative mobile conversion rate (rel mCvR). How can Maria calculate rel mCvR for FarmCub?

• By dividing the mobile conversion rate by the desktop conversion rate
• By multiplying the desktop conversion rate by the mobile conversion rate
• By dividing the desktop conversion rate by the mobile conversion rate
• By multiplying the mobile conversion rate by the desktop conversion rate

 

Kathy has been the lead marketer for ChickenChef.com for the past 10 years. The web site is still using the same web application platform used to create it. Kathy thinks it's time to update to a progressive web app (PWA). What are two benefits of moving ChickenChef.com to a PWA platform? Select the best answers. Select All Correct Responses

• Works on flaky connections
• Accessible from phone’s home screen
• Fully supported by Android and iOS
• Automatic certification in app stores
• Less device battery drain

 

The developers for YouGotTalent.com are demonstrating to the marketers the new features of the site that deliver personalized content to the user. When a user clicks on a web ad offering a 25% discount, it goes directly to a web page with information about the offer. What method of user personalization does this describe?

• It uses Progressive Personalization.
• It uses given information.
• It uses known user signals.
• It delivers a relevant landing page.

 

As the marketer for SellYourCar.com, the user experience for the site is Olivia's responsibility. She enjoys creating rich, impressive content that creates a welcoming environment for users. But the slow performance of the site frustrates her. What's a factor that's likely slowing down the performance of the website?

• Videos
• XML
• HTML
• Localization

 

You're a marketer for your company's website, Smith&Smith.com, a shoe wholesaler. Google Analytics has shown that the exit rate on the checkout page is high. In a meeting with the developer team, you explained that this means the checkout page is unfriendly to customers. You've recommended that they implement a one-click-to-buy option that utilizes information stored in the users account. Which type of user personalization is this known as?

• Progressive checkout
• Using given information
• Dynamic merchant processing
• Static profile matching

 

You are designing a mobile web site for a company called PoliticalNews.com. It'll be the primary showcase of their political news service. The website's design must include access through mobile devices. To make sure that customers have a good experience with the PoliticalNews.com web site, what should be the primary marketing goal?

• To encourage the user to spend hours browsing products on your site
• To present your brand as if the customer walked into your store
• That site users leave positive reviews about products on the site
• That the customer tells all of their friends about your site

 

The marketing team at DockHawk consistently acquire high click-through rates in their Google Ads account. Why is it important that the marketing team also invest resources into DockHawk's mobile site and app experience?

• Because it'll make sure users to leave positive reviews about DockHawk
• Because it'll help them to grow and organize their audience lists to a greater extent
• Because there are still many complex interactions that a user has with a site or app after clicking on an ad
• Because it'll help to further improve the click-through rate in their Google Ads account

 

Fred is explaining to their client, Munchoo, that the user journey is a complex one when it comes to creating a conversion. Which phases of the user journey does what's described as the "messy middle" include?

• The exploration and evaluation phase
• The initial search and exploration phase
• The exploration and action phase
• The initial search and action phase

 

David has prioritized a list of things to test for their business, MachineBeast. The goal is to improve the user experience while letting the user accomplish what they want in MachineBeast's app. Which of the following is a testing tool that David can use for MachineBeast's app?

• Firebase A/B Testing
• Gerrit
• Google Optimize
• Dart

 

Harold is the marketer for WhizKid.com, an online school for exceptional kids. The site isn't meeting revenue goals. The president of the company is upset and wants a solution right away. Harold suspects the site isn't as user-friendly as it could be. Google Analytics shows that exit rates are high. Harold would like to better understand how users move through the website. Which category of Google Analytics reports can give Harold that information?

• Behavior reports
• Attribution reports
• Flow visualization reports
• Model comparison reports

 

Sandeep has been the marketer and site manager for ApplianceRepair.com for the past 12 years. He and the developer team have spent much effort improving the user enjoyment of the site. Recently, performance metrics are showing the speed of the site has regressed significantly over time. Which long-term maintenance program can help by limiting certain metrics that affect performance?

• Long-term performance audit
• Performance maintenance team
• Performance budget
• Independent testing program

 

Paul is the owner of Tennio and is wondering what impact Tennio's mobile experience is having on revenue. Paul understands that they can calculate the mobile conversion rate (mCvR). Tennio receives 200,000 clicks with a mCvR of 1%. The average order value is $200. How much revenue does Tennio's mobile experience create?

• $200,000
• $500,000
• $400,000
• $20,000

 

Otis is the marketer for his company's web site, ClassicRock.com. The company sells pre-nineties music through the site. Several family members have commented that the site is difficult to use. Otis thinks the site will be more successful if users enjoy the time they spend there. To improve the user experience of the site, which two areas should Otis focus on? Select the best answers. Select All Correct Responses

• Imagery
• Specialization
• Navigation Analytics
• Landing pages

 

The project managers for TechBooks.com are demonstrating to the marketing team the new features of the site that deliver personalized content to the user. When a user clicks on a web ad offering a 25% discount, it goes directly to a web page with information about the offer. What method of user personalization does this describe?

• It implements dynamic scripting.
• It delivers a relevant landing page.
• It uses Progressive Personalization.
• It uses known user signals.

 

A gym equipment business called Gymnex feels like some of the pages on their website are weaker than others. The teams at Gymnex understand that identifying these pages is crucial for conversion rate optimization (CRO). Which of the following actions can help Gymnex to identify which pages need the most attention with regards to CRO?

• Comparing other businesses' websites against their own
• Having a designer inspect the cosmetic side of the pages
• Reviewing the website's funnel or flow
• Checking the "Landing pages" section in Google Ads

 

Kyle is a marketer at Flightzy. Kyle has been told that they should measure the same key performance indicators (KPIs) as the developers, designers, and leadership at Flightzy. How does measuring the same KPIs across teams help to create a more user-focused organization?

• It encourages feedback from users.
• It prevents misalignment.
• It guarantees more conversions.
• It unlocks additional features in Google Analytics.

 

Tony recently attended a summit where great emphasis was placed on the topic of conversion rate optimization (CRO). Tony feels like CRO would take their business, FountainCloud, to the next level. Why is CRO important?

• It takes the goal of delivering a great user experience and turns it into an operational strategy for the business.
• It gives businesses an accurate projection of what to expect from the industry and its users in the future.
• It's an entirely automated feature, allowing business owners and teams to focus on other areas of the business.
• It provides invaluable insights into what other businesses are focusing on in the same industry.

 

Billy is a marketer for BadCooking.com. Users are leaving negative feedback about the purchasing experience. She's called you at the Google Help Center to help her with a solution. You recommend Google Pay as a payment solution for which of the following two reasons? Select the best answers. Select All Correct Responses

• It integrates with Apple Pay and Samsung Pay.
• It offers rewards for new user referrals.
• It works on web sites, apps, Android, and iOS.
• It securely stores payment information.
• It supports co-branded cards, such as those by Citi.

 

The marketing director for your company's website expresses concern that the site can't create enough income to cover its cost. The effectiveness of the landing page is under question. You're tasked with analyzing the percentage of people who come to the home page and leave without clicking anything.

What's the name of the metric that you should look for?

• New subscribers
• Average time on page
• Bounce rate
• Exit rate

 

Tramly is a business focused on improving their conversion rate optimization. Tasked with deciding which projects within Tramly are worth testing, Marisa is using the PIE framework to help make that decision. Which of the following questions would fit in with the PIE framework criteria?

• Why is one Google Ads campaign performing better than another campaign?
• Why is the majority of traffic to the site coming from mobile devices?
• How valuable is the traffic to this page?
• Can the click-through rate be further improved for this ad?

 

The Vice President of Marketing for CarAds.org has ordered his marketing team to fix the website. Online sales numbers are disappointing, and he thinks it's because the landing page is unfriendly. As the head marketer for CarAds.org, you must determine if he's right or wrong. What tool can you use to measure the effectiveness of your landing page?

• Google Ads landing page report
• Chrome UX
• Report Chrome DevTools
• Test My Site

 

Noel is responsible for leading the testing at SweetFizz. Noel has been using a testing platform for SweetFizz's site. Why should SweetFizz integrate their testing platform with their site analytics?

• To quickly and easily identify problem areas
• To allow site users to see results of the tests
• To automatically forward relevant data to the Google Ads account
• To give all teams at SweetFizz easier access to the test results

 

Calvin is a marketer at Games Galore, a user-focused organization. Calvin has been given advice to establish a relationship with the development team at Games Galore. Why is it important for a user-focused organization such as Games Galore, for marketers to establish relationships with developers?

• To understand the constraints that limits developers when they're building a site or app
• To build morale within the organization and, in turn, promote a supportive work environment
• To gain assistance from the developers when it comes to creating content on Google Ads
• To encourage developers to implement marketing related changes quicker than usual

 

Autosity feels that they have room to improve their mobile conversion rate (mCvR). They've asked Karl to identify opportunities to improve this area. Which of the following actions would help Karl to identify opportunities in improving Autosity's mCvR?

• Reviewing search term reports in their Google Ads account
• Analyzing demographic reports for Autosity's industry
• Comparing the desktop conversion rate to mCvR
• Accessing the desktop version of the site from different locations

 

Charles is determined to reshape their business, KindMind, into a user-focused organization. Which of the following is a key characteristic of a user-focused organization?

• Investing heavily in developer resources
• Creating a continuous cycle of listening to users, testing and iterating
• Having each team measure different key performance indicators (KPIs)
• Having the marketer take sole responsibility of making user-centric design

 

Tierra is the marketer for Far West Imports. She's the project lead for a new smartphone app that will help customers order products more easily. Thanks to Google's advice, their dev team has incorporated many features to boost conversion numbers. The marketing VP is insisting that you assess the efficiency of the shopping cart and checkout features. Which Google service allows them to test the app's UI and features?

• Google Analytics 360
• SplitMetrics
• Optimizely
• Firebase A/B Testing

 

Rachelle is new to conversion rate optimization but is eager to get started. Which of the following steps should be her first priority?

• Using data and user feedback to identify areas of opportunity
• Implementing an A/B test on the homepage
• Speaking to the developer team about implementing changes
• Creating a hypothesis to test based on her preferences

 

The business, Monitoro, has an effective team comprised of an analyst, C-level, designer, developer, and marketer. Regardless of their job title or function, their work all has something in common. What do these members of Monitoro share in common?

• Their primary goal is to grow social engagement.
• All of their business roles connect to the end user.
• They're all primarily focused on driving traffic.
• They all work directly with the Google Ads interface.

 

Myrna is a marketer for TryAndBuy.com. Drop-off rates at the checkout page are trending high on the site. She has called you at the Google Help Center to help her with a solution. You recommend Google Pay as a payment solution for which of the following two reasons? Select the best answers. Select All Correct Responses

• It's accepted by every bank that accepts Visa or Mastercard.
• It securely stores payment information.
• Completing checkout takes less than six clicks or taps.
• It offers rewards for new user referrals.
• It supports co-branded cards, such as those by Citi.

 

Nelson is a marketer for the company WorldTrend. Nelson wants to help build a strong, more

user-focused organization by getting the support of WorldTrend's leadership. Which of the following is a recommended action for Nelson to gain the support of leadership in this area?

• Showing benchmark data across the competition
• Showing a summary breakdown of the Google Ads account
• Showing the performance statistics of the design team
• Showing a comparison of performance between the development and marketing teams

 

The marketing team at GoldBoat consistently acquire high click-through rates in their Google Ads account. Why is it important that the marketing team also invest resources into GoldBoat's mobile site and app experience?

• Because itll make sure users to leave positive reviews about GoldBoat
• Because there are still many complex interactions that a user has with a site or app after clicking on an ad
• Because it'll help them to grow and organize their audience lists to a greater extent
• Because it'll help to further improve the click-through rate in their Google Ads account

 

The product managers and developers for MovingAway.com have spent considerable effort to improve the responsiveness of the website. Now, they're trying to determine the best way to measure the performance of the site. What's one factor they should consider in choosing responsiveness metrics?

• Average time between user clicks measures view time
• Ratio of total visitors per day to total hits per day
• Using cloud-based testing services to simulate the actual user experience
• Using real-world results instead of lab-testing results

 

As the marketer for TravelTheWorld.com, the user experience for the site is Harper's responsibility. She enjoys creating rich, impressive content that creates a welcoming environment for users. But the slow performance of the site frustrates her. What's a factor that's likely slowing down the performance of the website?

• HTML
• Coding errors
• Videos
• Localization

 

HeavyDuty.com is an online site for heavy industrial machinery. Revenue last quarter was disappointing. As the lead marketer for the site, it's your job to determine the cause and solve the problem. Google Analytics reports seem to indicate that friction on the checkout page is high. Apparently, something about the checkout experience is turning customers away. Which Google feature can make checkout easier by using information stored in the user's Google account?

• Real-time order counter
• Multi-factor authentication
• Google Shopping Cart
• One Tap sign-up

 

Vicky manages the Google Ads account for the business, RelicsComics. Vicky focuses on improving the mobile conversion rate (mCvR) while everything else remains the same. What changes can RelicsComics expect to see in their Google Ads account if Vicky is successful in increasing the mCvR?

• Clicks and revenue increase.
• Conversions and revenue increase.
• Conversions increase while revenue decreases.
• Conversions decrease while revenue increases.

 

Murphy is the owner of a user-focused organization called FusionTactics. Murphy wants to encourage cross-functional collaboration between the teams at FusionTactics. Which question is suitable to ask to encourage cross-functional collaboration between FusionTactics's teams?

• Are the teams utilizing the latest features in Google Ads?
• How many offline interactions does it take to create a conversion?
• Do web and app teams have aligned goals and strategies?
• What percentage of the marketing budget can accurate metrics quantify?

 

Rupert is the lead marketer for NationalTransfer.com, an international mover of household goods. Their dev team has implemented several personalization features in the site. Before the changes go live, they'd like to test the effectiveness of the new personalization features. What Google service can easily test the changes on NationalTransfer.com, an international mover of household goods?

• Optimize 360
• Data Studio
• Google Analytics 360
• Google Insights

 

Anja is the marketer for ShoesForLife.com. She's patterned the design of her web site after LotsOfShoes.com, a successful competitor's site. Sales from the site haven't been as successful as she hoped. She's asking you for advice to improve the marketing effectiveness of her web site. What advice would you give to Anja to make her site more successful?

• Focus on providing a seamless experience for users.
• Provide a way for users to leave and read reviews from other customers.
• Add a PCI-compliant payment gateway to bolster user confidence in site security.
• Remove all flash content and switch fully to HTML5.

 

Jadon is the business owner of Cakesie. Jadon knows how important conversion rate optimization is, but he's limited with his time. Jadon has learned that, by deciding what to test and in what order, the PIE framework can help him to prioritize his time. Which of the following criteria belong to the PIE framework?

• Presentation, Indicators, and Estimation
• Potential, Importance, and Ease
• Performance, Inspection, and Evaluation
• Production, Interest, and Engagement

 

The Johnson Door Company has a website named, JDoors.com. Last year, they released a mobile app available on both Android and iOS. They encourage users to use the app instead of the website because of its advanced capabilities. Currently, they advertise on YouTube and several other sites. When customers click on an ad, it takes them to JDoors.com instead of the app. What web technology can open a product URL directly in a mobile app?

• Two-Factor authentication
• Universal links
• HTML5
• Deep linking

 

Fanny has been the chief marketing officer for FireSale.com for the past two years. The web site is still using the same web application platform used to create it. Fanny thinks it's time to update to a progressive web app (PWA). What are two benefits of moving CleanFoods.com to a PWA platform? Select the best answers. Select All Correct Responses

• Responds dynamically to input Automatic certification in app stores
• Less device battery drain
• Better hardware integration
• Loads instantly

 

Chris is the marketer for AnimalRescue.com. She's done a comparative analysis of the site against competitor sites. She's convinced that improving the speed and responsiveness of the site will increase its effectiveness and revenue contribution. Which statistic should she use to convince the executive leadership of AnimalRescue.com to make site speed a priority?

• Visitor hits
• Average page views
• Daily referrals
• Conversion rates

 

Cecila helps to optimize the mobile experience for GroveClove's website and app. Cecila understands that, although mobile devices have constraints that desktops don't have, they also present unique opportunities. In what way does performance present an opportunity for mobile devices when it comes to marketing?

• Marketers can expect users to keep up-to-date with the latest mobile device models.
• Building thoughtful, simpler interfaces can help improve speed and performance across all device types.
• Marketers can rely on mobile device manufacturers and OS developers to keep mobile devices at top speed.
• Mobile devices increase in performance over time as they are used more frequently.

 

You are designing a mobile web site for a company called, PioneerCooking.com. It'll be the primary showcase of their outdoor cooking products. The website's must be designed for access through mobile devices. To make sure that customers have a good experience with the PioneerCooking.com web site, what should be the primary marketing goal?

• That site users leave positive reviews about products on the site
• To show a price comparison with competitor sites
• That the mobile experience should resemble a good conversation
• To encourage the user to spend hours browsing products on your site

 

Stuart is in the market for a rain coat. He did a Google search and clicked a link to an outdoor clothing site named CoverUp.com. What must the site marketer for CoverUp.com do to make a good first impression of the site on Stuart?

• Display a video window of products in use
• Display all their products on the home page
• Display their most popular products on the home page
• Provide a very welcoming experience for him

 

Martha is the marketer for Circus.com. She's patterned the design of her web site after BigTop.com, a successful competitor's site. Sales from the site haven't been as successful as she hoped. She's asking you for advice to improve the marketing effectiveness of her website. What advice would you give to Martha to make her site more successful?

• Focus on changes that improve user satisfaction of the site.
• Broaden the scope of products offered on the site.
• Remove all flash content and switch fully to HTML5.
• Provide a way for users to leave and read reviews from other customers.

 

HopePower.com, a local electrical contractor, has contracted Charlotte to be their marketer. Thus far, their website has been an informational site full of static pages. Charlotte is upgrading the site to include online ordering with a PCI compliant checkout process. She's recommended the usual Visa/Mastercard checkout options, though she dislikes the time it takes for a customer to checkout that way. Which payment option allows customers to checkout using a Visa card stored in their Gmail account?

• Google Pay
• Venmo
• Square Wallet
• PayPal

 

A sports ticket vending business called StadiumSpirit feels like some of the pages on their website are weaker than others. The teams at StadiumSpirit understand that identifying these pages is crucial for conversion rate optimization (CRO). Which of the following actions can help StadiumSpirit to identify which pages need the most attention with regards to CRO?

• Having a designer inspect the cosmetic side of the pages
• Checking the “Landing pages” section in Google Ads
• Reviewing the website’s funnel or flow
• Comparing other businesses’ websites against their own

 

Lloyd has been researching what makes a user-focused organization a successful one. During this research, Lloyd has come to realize that everyone plays a part in optimizing the user experience on an ongoing basis. What is the designer's part in optimizing the user experience on an ongoing basis?

• Aligning with developers to create options for testing site and app improvements
• Supporting and encouraging testing and enabling budgets to allow for it
• Building the test environments and implementing changes that were successful in testing
• Implementing tracking for measurable outcomes and share data across teams

 

Oliver is the marketer for the web site, FindYourHome.com. Oliver thinks the slowness of the site discourages users from browsing the site. But he's unsure how to demonstrate and prove this to the developer team and executive leadership. What's a tool Oliver can use to test, analyze, and report recommendations to improve the performance of the FindYourHome.com site?

• Site123
• Squarespace
• Test My Site
• Visual Studio

 

Tami is the marketer for MySpy.com. A customer survey reports that the checkout process is too lengthy..Tami believes the reason is that the checkout process requires users to fill out all shipping, billing, and credit card information on each purchase. Which Google solution can help make checkout much faster for MySpy.com?

• Progressive web apps
• Google Apps
• Google App Engine
• One Tap sign-up

 

Jill is in the process of conducting conversion rate optimization (CRO) for their business, Stovesy. Jill understands that the first step in the CRO process is to identify opportunities on Stovesy's site and app. Carrying out quantitative and qualitative research achieves this outcome. Which of the following insights are part of quantitative research when it comes to CRO?

• User insights
• Competitive insights
• Brand insights
• Data insights

 

Fred is explaining to their client, Foodoko, that the user journey is a complex one when it comes to creating a conversion. Which phases of the user journey does what's described as the "messy middle" include?

• The exploration and action phase
• The initial search and exploration phase
• The exploration and evaluation phase
• The evaluation and action phase

 

Bob helps to optimize the mobile experience for ArtfulGarden's website and app. Bob understands that, although mobile devices have constraints that desktops don't have, they also present unique opportunities. In what way does the mobile network present an opportunity for mobile devices when it comes to marketing?

• Mobile networks always offer consistent speeds.
• Mobile networks are faster than WiFi connections.
• The mobile web remains the most widely used platform.
• The mobile web offers more overall diversity than desktops do.

 

Jessie is shopping for her husband's anniversary present. He loves to go fly fishing whenever he can. Jessie uses her mobile phone to ask for the nearest outdoor supply store. Her phone opens up the map application with directions to a nearby location only five minutes away. This is an example of what kind of personalized user experience?

• Delivering a relevant landing page
• Using known user signals
• Using machine learning
• Google's One Tap sign-in

 

Jude is the product manager for Family.com, a website for genealogists. Earlier this year, many comments from site feedback complained about poor speed. Working with the site marketing and development teams, Jude created a plan where the site speed metrics couldn't fall below a certain level. Which plan type is Jude's plan?

• A latency limit
• A performance plan
• A speed plan
• A performance budget

 

The business owners of Foodiest feel like their mobile website, foodiest.com, isn't offering a fast and seamless experience to their users. Which Google tool can Foodiest use to receive specific recommendations on how to improve foodiest.com?

• Google Analytics
• Test My Site
• Gerrit
• Google Web Toolkit

 

Amir works as a marketer at Dogily, a business comprised of marketing, development, designer, and leadership teams. Amir and the other teams have instructions to work from the same standards and to follow the same principles. Why is it important that all teams at a user-focused organization work from the same standards and follow the same principles?

• So that the teams can collaborate on leadership efforts
• To make sure branding consistency and minimize errors
• So that all teams can handle user feedback
• To create diverse strategies within each individual team