• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar

CertificationAnswers

We help you to get prepared and pass your Marketing online Certification exams

  • Home
  • Questions
  • Study Guides and Answers
    • Google Ads
      • Google Ads Search Certification Exam Answers
      • Google Ads Display Certification Exam Answer
      • Google Shopping Ads Certification Exam Answers
      • Google Ads Video Certification Exam Answers
      • Google Ads Measurement Certification Exam Answer
      • Google Ads Apps Certification Exam Answers
      • Google Ads Creative Certification Answers
    • Analytics Academy
      • Google Analytics for Beginners Answers
      • Advanced Google Analytics Answers
      • Google Analytics for Power Users Exam Answers
      • Introduction to Data Studio Certification Exam Assessment Answers
      • Getting Started With Google Analytics 360 Exam Answers
      • Google Tag Manager Fundamentals Answers
    • Google Marketing Platforms
      • Display & Video 360 Certification Exam Answers
      • Google Mobile Experience Certification Exam Answers
    • Hubspot
      • HubSpot Inbound Marketing Certification Answers
      • HubSpot Digital Marketing Answers
      • Hubspot Service Hub Software Certification Answers
      • HubSpot Sales Software Certification Exam Answers
      • Hubspot Revenue Operations Exam Answers
      • Hubspot SEO Certification Answers
      • HubSpot Reporting Certification Exam Answers
      • HubSpot CMS for Developers Certification Exam Answers
      • HubSpot Digital Advertising Certification Answers
      • Hubspot Partner Demo Course Answers
      • Hubspot Selling Sales Services Answers
      • Hubspot Delivering Client Success Answers
      • Hubspot Platform Consulting Certification Exam Answers
      • Hubspot Client Management Certification Exam Answers
      • Hubspot Delivering Sales Services Answers
      • Hubspot Sales Hub Implementation Answers
      • HubSpot Guided Client Onboarding Certification Exam Answers
      • HubSpot Objetives-based Onboarding Answers
    • Youtube
      • YouTube Music Rights Management Certification Answers
    • SemRush
      • SEMrush SEO Toolkit Certification Exam Answers
      • SEMrush For Digital Agencies Certification Answers
      • Mobile SEO Exam Answers
      • Rank Tracking Test Answers
      • Mobile, International, and Local SEO Test Answers
      • Role of Content Exam Answers
      • Content Marketing Fundamentals Exam
      • PPC Automation Exam Answers
      • Content Marketing and SEO Fundamentals Exam
      • Start Selling On Amazon – Semrush Certification Answers
      • SEMrush Amazon Seller Certification Exam Answers
      • SEMrush Digital Marketing for SMBs Certification Answers
      • SemRush advertising toolkit exam answers
      • SEMrush Content-Led SEO Exam Answers
    • Amazon
      • Measure campaigns with Amazon Attribution (seller) Answers
      • Amazon DSP Certification Assessment Answers
      • Amazon Retail for Advertisers Certification Assessment Answers
      • Amazon Sponsored Ads Certification Assessment Answers
      • Amazon DSP Advanced Certification Answers
      • Amazon Sizmek Ad Suite Certification Answers
      • Twitch Gameplan certification Answers
      • Amazon Advertising Foundations Certification Answers
    • Waze
      • Waze Ads Fundamentals Assessment Answers
    • Google Ad Manager
      • Drive Advertising Revenue with Google Ad Manager Certification Answers
    • Google Educator
      • The Coach Skills Assessment Certification Answers
    • Android
      • Android Enterprise Architecture Implementation Answers
      • Android Enterprise Experts Certification Exam Answers
      • Android Enterprise Support Engineer Answers
    • Microsoft
      • Microsoft Advertising Search Certification Exam Answers
      • Microsoft Advertising Native & Display Certification Exam Answers
      • Microsoft Advertising Shopping Certification Exam Answers
  • Contact

Home » Hubspot Delivering Client Success Answers

Hubspot Delivering Client Success Answers

Hubspot Delivering Client Success Answers

 

The Delivering Client Success course will help you improve your client delivery process. In addition to the on-demand videos, you’ll receive resources such as templates and questionnaires to help you put what you learn into practice.

 

Get Certified in Hubspot Delivering Client Success !

 

Completing a Content Audit with Clients

 

Which of the following should you review with your client during your goal setting workshop?

  • A.) Discuss any discrepancies in your questionnaire findings
  • B.) Explain how inbound marketing will help your client reach these goals
  • C.) Ask about your client’s soft goals
  • D.) B and C
  • E.) All of the above

 

True or false? You should set up a meeting with your client to go through your content audit findings and recommendations.

True - it’s always good to report back findings to client as they happen on a daily basis.
True - you should report all your finding and recommendations to your client once you’ve completed the entire content audit.
False - your client‘s time is limited. Just send them the report and move on.
False - it’s best to send the content audit after you’ve created your strategy plan so that you client doesn’t have to review two separate documents.

 

Why is it so important to show your client quick wins?

Quick wins will help you manage client expectations.
It's not important to show your clients quick wins in the beginning of the engagement.
Quick wins help show immediate value and ROI to your clients.
Quick wins are the only way to build client trust.

 

You’re in the process of identifying the content your client current has. Which of the following should you include in this audit?

A.) Email newsletters
B.) Direct mail
C.) Videos
D.) Proposal templates
E.) A and C
F.) A, C, and D
G.) All of the above

 

Asking questions to determine a piece of content’s format, age, and accuracy happens during which step of a content audit?

Categorizing content
Providing recommendations to the client
Evaluating the performance of content
Identifying existing company content

 

True or false? Most clients won’t have much content to review. Therefore, you should only provide a content audit for clients who you know have a lot of content on their website.

True
False

 

Your new client is a travel company that helps businesses set up company team building activities and retreats. While conducting your content audit, you find a printed brochure with pricing details and customer testimonials. How should you evaluate the performance of this content?

A.) Talk to sales reps who have used this brochure to see if it’s helpful in the sales process.
B.) Speak to your client’s customers who have previously interacted with this content to get their feedback.
C.) Include this piece of content in your audit, but you can only evaluate the performance if it’s available online as well.
D.) Share the brochure with the other members of your agency to get an unbiased opinion on the effectiveness of the content.
E.) A and B
F.) C and D
G.) All of the above

 

Goal Setting and Assessments with Clients

 

True or false? You should only have the CEO, CMO, and main point of contact complete the stakeholder questionnaire.

True - only the key stakeholders like the CEO and CMO will have a say in setting goals. Therefore only they should complete the questionnaire to get a true reflection of the company's goals.
True - while you can ask more members on the team informally about their goals, only the CEO, CMO, and your main point of contact should complete the formal questionnaire.
False - it depends. If this client has over 50 employees, you should only involve the CEO, CMO, and main point of contact.
False - have several managers from different departments complete the questionnaire. This will help you in identifying the differences and similarities in everyone’s views on company goals.

 

Which of the following questions will help you understand your client’s soft goals?

What is your current cost per lead?
What is your sales target for the next quarter?
What does success look like to you?
What are your marketing goals?

 

You’re in the process of goal setting with your client and they tell you they haven’t been tracking data. How should you proceed?

It’s not uncommon for clients to have difficulty tracking numbers, so accept this and move along to the next step.
Make a note of this and share it with your client. When you look back on your goals, you’ll be able to help your client recognize there was no data to use as a benchmark when setting initial goals.
Start tracking your client’s performance now and wait three months to get data before setting any goals.
Base the client’s goal on your other client’s performance who are in a similar industry.

 

Fill in the blanks: An example of a ________ goal is to grow revenue this quarter by 10%. While developing a new service offering in the next year is an example of a ________ goal.

business, sales
sales, business
sales, marketing
business, marketing

 

The goals you set with your client should be all of the following, EXCEPT:

Documented
Specific
Based on their competitor's performance
Approved by the client

 

Creating a Strategy Plan for your Clients

 

Fill in the blanks: A strategy plan should ALWAYS be linked to your client’s ___________ .

content audit
corporate identity
goals
previous marketing initiatives

 

All of the following are reasons why a strategy plan is important, EXCEPT:

It helps you manage your client’s expectations.
It gives you direction to achieve your goals.
It allows you to identify the tactics you’ll use.
It outlines when you’ll have meetings with your clients.

 

Which of the following documents BEST helps guide your strategy plan for your client?

The content audit checklist.
The SLA that was completed during the sales process.
The invoice that was sent to client.
The meeting agenda template.

True or false? You should wait to give your client the buyer persona questionnaire until you hold an in-person workshop. You don’t want their answers to influenced by others on their team, or by external research.

True
False

What are the four main items to highlight in your strategy plan?

Goals, timelines and delivery, social media profiles, and promotional tactics
Goals, identified campaigns, timelines and delivery, and points of contact
Goals, identified campaigns, timelines and delivery, and promotional tactics
Goals, identified campaigns, cost, and promotional tactics

True or false? It’s important for your client to sign-off on the persona document.

True - they need to sign off the document because the client is always right.
True - you shouldn’t proceed without having their feedback and sign-off.
False -it’s not important because it’s an agile document so it will change all the time. Showing them the document now will cause unnecessary confusion.
False - they don’t need to look at the document, since you’ll be doing the marketing work for them. Only show them if they ask.

 

Delivering and Demonstrating Value to your Clients

 

What should you do with your client’s ideas for work that are outside of the original project scope?

Tell the client you cannot action them
Put them into a list for the future
Ignore them
Implement them immediately to show your value

 

Your monthly reports should be all the following EXCEPT:

Aligned to the goals you set with the client
Paired with the metrics your client needs to see in the report
Focused only on numbers
Comprehensive and easy to understand

 

True or false? During your quarterly review meeting, it’s okay if things haven’t gone 100% as planned. However, only highlight things that didn’t go well to your client if it was something out of your agency’s control.

True
False

 

 

Get Certified in Hubspot Delivering Client Success !

 

 

 

True or false? During your quarterly review meeting, it’s okay if things haven’t gone 100% as planned. However, only highlight things that didn’t go well to your client if it was something out of your agency’s control.

June 8, 2021 By vmartinez

 

True or false? During your quarterly review meeting, it’s okay if things haven’t gone 100% as planned. However, only highlight things that didn’t go well to your client if it was something out of your agency’s control.

 

  • True

 

  • False

 

Filed Under: Hubspot Delivering Client Success Answers

Your monthly reports should be all the following EXCEPT:

June 8, 2021 By vmartinez

Your monthly reports should be all the following EXCEPT:

 

Aligned to the goals you set with the client
Paired with the metrics your client needs to see in the report
Focused only on numbers
Comprehensive and easy to understand

 

Filed Under: Hubspot Delivering Client Success Answers

What should you do with your client’s ideas for work that are outside of the original project scope?

June 8, 2021 By vmartinez

What should you do with your client’s ideas for work that are outside of the original project scope?

Tell the client you cannot action them
Put them into a list for the future
Ignore them
Implement them immediately to show your value

 

Filed Under: Hubspot Delivering Client Success Answers

True or false? It’s important for your client to sign-off on the persona document.

June 8, 2021 By vmartinez

True or false? It’s important for your client to sign-off on the persona document.

True – they need to sign off the document because the client is always right.
True – you shouldn’t proceed without having their feedback and sign-off.
False -it’s not important because it’s an agile document so it will change all the time. Showing them the document now will cause unnecessary confusion.
False – they don’t need to look at the document, since you’ll be doing the marketing work for them. Only show them if they ask.

 

Filed Under: Hubspot Delivering Client Success Answers

What are the four main items to highlight in your strategy plan?

June 8, 2021 By vmartinez

What are the four main items to highlight in your strategy plan?

Goals, timelines and delivery, social media profiles, and promotional tactics
Goals, identified campaigns, timelines and delivery, and points of contact
Goals, identified campaigns, timelines and delivery, and promotional tactics
Goals, identified campaigns, cost, and promotional tactics

 

Filed Under: Hubspot Delivering Client Success Answers

True or false? You should wait to give your client the buyer persona questionnaire until you hold an in-person workshop. You don’t want their answers to influenced by others on their team, or by external research.

June 8, 2021 By vmartinez

 

True or false? You should wait to give your client the buyer persona questionnaire until you hold an in-person workshop. You don’t want their answers to influenced by others on their team, or by external research.

 

  • True

 

  • False

 

Filed Under: Hubspot Delivering Client Success Answers

  • Go to page 1
  • Go to page 2
  • Go to page 3
  • Go to page 4
  • Go to Next Page »

Primary Sidebar

Use it to find answers



Searching in our PDF with correct answers is easier and you can save time.

Don’t waste your time, prepare your exam and Instead of searching answers one by one, answers that you not find, or probably incorrects.

 

Download Now!

SUBSCRIBE AND GET:

News and promotions.
Tips for your exams.

 

SUBSCRIBE
  • Home
  • Questions
  • Study Guides and Answers
    • Google Ads
      • Google Ads Search Certification Exam Answers
      • Google Ads Display Certification Exam Answer
      • Google Shopping Ads Certification Exam Answers
      • Google Ads Video Certification Exam Answers
      • Google Ads Measurement Certification Exam Answer
      • Google Ads Apps Certification Exam Answers
      • Google Ads Creative Certification Answers
    • Analytics Academy
      • Google Analytics for Beginners Answers
      • Advanced Google Analytics Answers
      • Google Analytics for Power Users Exam Answers
      • Introduction to Data Studio Certification Exam Assessment Answers
      • Getting Started With Google Analytics 360 Exam Answers
      • Google Tag Manager Fundamentals Answers
    • Google Marketing Platforms
      • Display & Video 360 Certification Exam Answers
      • Google Mobile Experience Certification Exam Answers
    • Hubspot
      • HubSpot Inbound Marketing Certification Answers
      • HubSpot Digital Marketing Answers
      • Hubspot Service Hub Software Certification Answers
      • HubSpot Sales Software Certification Exam Answers
      • Hubspot Revenue Operations Exam Answers
      • Hubspot SEO Certification Answers
      • HubSpot Reporting Certification Exam Answers
      • HubSpot CMS for Developers Certification Exam Answers
      • HubSpot Digital Advertising Certification Answers
      • Hubspot Partner Demo Course Answers
      • Hubspot Selling Sales Services Answers
      • Hubspot Delivering Client Success Answers
      • Hubspot Platform Consulting Certification Exam Answers
      • Hubspot Client Management Certification Exam Answers
      • Hubspot Delivering Sales Services Answers
      • Hubspot Sales Hub Implementation Answers
      • HubSpot Guided Client Onboarding Certification Exam Answers
      • HubSpot Objetives-based Onboarding Answers
    • Youtube
      • YouTube Music Rights Management Certification Answers
    • SemRush
      • SEMrush SEO Toolkit Certification Exam Answers
      • SEMrush For Digital Agencies Certification Answers
      • Mobile SEO Exam Answers
      • Rank Tracking Test Answers
      • Mobile, International, and Local SEO Test Answers
      • Role of Content Exam Answers
      • Content Marketing Fundamentals Exam
      • PPC Automation Exam Answers
      • Content Marketing and SEO Fundamentals Exam
      • Start Selling On Amazon – Semrush Certification Answers
      • SEMrush Amazon Seller Certification Exam Answers
      • SEMrush Digital Marketing for SMBs Certification Answers
      • SemRush advertising toolkit exam answers
      • SEMrush Content-Led SEO Exam Answers
    • Amazon
      • Measure campaigns with Amazon Attribution (seller) Answers
      • Amazon DSP Certification Assessment Answers
      • Amazon Retail for Advertisers Certification Assessment Answers
      • Amazon Sponsored Ads Certification Assessment Answers
      • Amazon DSP Advanced Certification Answers
      • Amazon Sizmek Ad Suite Certification Answers
      • Twitch Gameplan certification Answers
      • Amazon Advertising Foundations Certification Answers
    • Waze
      • Waze Ads Fundamentals Assessment Answers
    • Google Ad Manager
      • Drive Advertising Revenue with Google Ad Manager Certification Answers
    • Google Educator
      • The Coach Skills Assessment Certification Answers
    • Android
      • Android Enterprise Architecture Implementation Answers
      • Android Enterprise Experts Certification Exam Answers
      • Android Enterprise Support Engineer Answers
    • Microsoft
      • Microsoft Advertising Search Certification Exam Answers
      • Microsoft Advertising Native & Display Certification Exam Answers
      • Microsoft Advertising Shopping Certification Exam Answers
  • Contact

FEEL FREE TO SUPPORT US!

Give us a tip for a coffee ☕, beer 🍺, pizza 🍕, … 🙂

 

Give us a tip

 

  • Terms of Use
  • Privacy policy
  • Cookies policy
We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept All”, you consent to the use of ALL the cookies. However, you may visit "Cookie Settings" to provide a controlled consent.
Cookie SettingsAccept All
Manage consent

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Non-necessary
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.
SAVE & ACCEPT