Veronica is the owner of a user-focused organization called ColabFlow. Veronica wants to encourage cross-functional collaboration between the teams at ColabFlow. Which question is suitable to ask to encourage cross-functional collaboration between ColabFlow’s teams?
What percentage of the marketing budget can accurate metrics quantify?
Are the teams utilizing the latest features in Google Ads?
When do users prefer to interact with a website vs. an app?
How many offline interactions does it take to create a conversion?
Every modern organization should develop user-focused business strategies. Building up a user-focused organization, consider these key aspects:
- Build relationships between teams. For example, align marketing and sales teams.
- Develop a testing strategy. Create a continuous cycle of monitoring, listening, testing, and implementing changes.
- Share responsibilities across teams.
When implementing best practices, it’s essential to ask the right questions. Always focus on problems that can be measured and answered using the data. The question “When do users prefer to interact with a website vs. an app?” is an excellent example as it can be answered by analyzing your traffic in Google Analytics.
All optimization decisions should be data-driven, not emotions.