True or false? CRM implementation services tend to be project-based work.
- True โ this service requires a disproportionate amount of up-front effort.
- True โ all technical-type services should be packaged into a project model.
- False โ itโs best to use a retainer-based model because this service requires an ongoing, steady level of work.
- False โ there are no guidelines for what type of model to use. It depends entirely on the client situation.