Match each step in the problem solving framework with its corresponding description. Drag each answer to a box, then submit.
Compare the observed behavior against the expected behavior. โย Describe behavior
Ask for screen captures, bug reports, and all other relevant information. โย Gather data
Eliminate conflated issues or general confusion that misdiagnose root causes. โย Trust but verify
Review common troubleshooting steps which may not apply to the issue or were skipped. โย Review watchpoints
Consider the most common causes identified to narrow the scope of the issue. โย Process of elimination
Identify systemic problems versus localized issues. โย Reproduce issue