Work contacts are not found when searched for, and caller ID does not display information for work contacts when calls are received. Is this behavior: Select 1 answer, then submit.
- (A)ย Observed
- (B) Expected
Home ยป Questions
By vmartinez
Work contacts are not found when searched for, and caller ID does not display information for work contacts when calls are received. Is this behavior: Select 1 answer, then submit.
By vmartinez
Amy should be able to search for work contacts from the personal contacts app, and work contact info should display when calls are received from work contacts. Is this behavior: Select 1 answer, then submit.
By vmartinez
If this doesnโt resolve the issue, it will require escalation. Where should you escalate first? Select 1 answer, then submit.
By vmartinez
What setting would you recommend for Tomasโs organization to use to resolve the issue and enable users to receive emails on their devices in real time? Select 1 answer, then submit.
By vmartinez
Tomas has provided a screenshot of the Gmail app from a userโs device and of Gmailโs Managed Configuration settings. Using the screenshots, identify what may be causing the issue. Select 1 answer, then submit.
By vmartinez
What watchpoints can be ruled out? Select each box and make a selection, then submit.
Select/bind EMM โย Is the enterprise still bound so that managed configurations can be pushed?
Set device policy โย Are any policies interfering with connectivity? Are the correct certificate(s) on the device, if needed?
Set managed config โย Is the managed app configuration correct? (e.g. server URL, sync window, etc)
Update apps/device โย Did the Exchange environment, the Gmail app, or the managed app config change recently?