The role of a customer onboarding specialist is twofold. They’ll assist as a _______ and a _______for your team.
- strategic advisor, training manager
- training manager, project manager
- strategic advisor, project manager
- coach, mentor
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The role of a customer onboarding specialist is twofold. They’ll assist as a _______ and a _______for your team.
By vmartinez
Which of the following did NOT lead to the creation of Objectives-Based Onboarding at HubSpot?
By vmartinez
Scenario: Your Solutions Partner organization is onboarding two different customers who both purchased Marketing Hub Professional.Customer A wants to focus on improving quality lead generation and prefers to meet multiple times a week to get feedback on their progress. Customer B wants to automate their entire marketing process and prefers a more autonomous approach. What onboarding strategy should your Solutions Partner organization use?
By vmartinez
True or False: When customers are in control of how their onboarding is designed, they are less likely to engage.
By vmartinez
The top two reasons for customer churn are:
By vmartinez
Implementing a strategy for customer onboarding will increase which of the following business metrics? Select all that apply.