Questions

Ideally, when should you begin your renewal communications campaign?

 

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• 60 days before the customer’s subscription end date
• 15 days before the customer’s subscription end date
• 90 days before the customer’s subscription end date
• 30 days before the customer’s subscription end date

 

Your customer is currently on the Teaching and Learning Upgrade, but has expressed interest in learning more about premium Security features. Which of the following is the best edition to position as an upsell?

 

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• Education Standard
• Education Fundamentals
• Chrome Education Upgrade
• Education Plus

 

When should you contact customers to review their progress and success with license assignment?

 

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• Within 1 month of the initial sale
• Within 2 months of the initial sale
• Within 3 months of the initial sale
• Within 6 months of the initial sale

 

Which category from the 4 A’s model does the following statement correspond to? “I understand your concern, and I’m happy to address it. At the beginning of 2020 the Meet team worked hard to develop a wider set of features, including attendance tracking and breakout rooms, to answer the needs of schools delivering online and hybrid learning.”

 

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• Anticipate
• Acknowledge
• Ask
• Answer

 

Who are the main stakeholders that you are likely to pitch the Google Workspace for Education paid editions to?

 

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• The Technology Leader
• The Marketing Leader
• The Institutional Development Leader
• The Executive Education Leader
• The Curriculum Leader

 

Why is it important to identify stakeholders’ roles and responsibilities early in the sales process?

 

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• To demonstrate to the stakeholders that you are interested in their institution and understand how they’re structured
• To increase your chances of getting a meeting with the stakeholders
• To ensure that you bring all relevant decision-makers into the conversation from the start
• To close a deal more quickly