Which customer sentiment metric is the strongest predictor of future purchase behavior?
- (A) Customer Satisfaction Score (CSAT)
- (B) Customer Effort Score (CES)
- (C) Net Promoter Score (NPS)
- (D) Customer Lifetime Value (CLV)
Customer satisfaction surveys in HubSpot track which customer sentiment metric?
Customer satisfaction surveys in HubSpot track which customer sentiment metric?
- (A) Customer Satisfaction Score (CSAT)
- (B) Customer Effort Score (CES)
- (C) Net Promoter Score (NPS)
- (D) Customer Lifetime Value (CLV)
Which of the following behaviors from sales reps could lead to steep drop-offs between deal stages? Select all that apply.
Which of the following behaviors from sales reps could lead to steep drop-offs between deal stages? Select all that apply.
- (A) Qualifying only MQLs sent over from marketing
- (B) Negotiating poorly
- (C) Laziness
- (D) Giving bad demos
If 90–100% of your salespeople are hitting quota, you should look into your metrics. Which of the following may be a reason for such high quota results?
If 90–100% of your salespeople are hitting quota, you should look into your metrics. Which of the following may be a reason for such high quota results?
- (A) Your business is growing.
- (B) Your sales quotas may be too high.
- (C) You have too many sales reps on your sales team.
- (D) Your sales quotas may be too low.
Which of the following is an example of a leading indicator?
Which of the following is an example of a leading indicator?
- (A) Churn rate
- (B) Calls made
- (C) Average days to close
- (D) Number of new customers
Which of the following are examples of revenue metrics? Select all that apply.
Which of the following are examples of revenue metrics? Select all that apply.
- (A) Year-over-year growth
- (B) Deals won/lost
- (C) Revenue by product line
- (D) MQL to SQL conversion rate