Reread Julio’s statement and choose a response.
That’d be great. Honestly, I’ve been saying for a while that I believe we’re losing customers due to customer experience on our site, but it just keeps dropping to the bottom of the priority list. I can bring it to our chief technology officer and see if he’ll bump this up in Sonja’s task queue. But I don’t see that happening anytime soon.
Now that Ofelia has discovered the root cause of the objection, she needs to diffuse it. How should Ofelia respond?
- That must be frustrating, Julio. I understand why you feel can’t make an impact on the site. I really think we can help you. I think you’ll see a sharp increase in total site conversions to foot traffic if we follow through with a strategy I came up with for your team. Would you like to hear more about it and allow me to answer more of your questions?
- That must be frustrating, Julio. I understand why you feel like you can’t impact the site. Some of our other partners have felt the same way. However, companies like yours with significant web traffic who prioritized user experience found a dramatic increase in in-store foot traffic. I have some thoughts on how we can move forward partnering together.