vmartinez

Which routing system can handle complex operations, like multi-country, direct-to-consumer, or multi-business unit companies?

 

• Skills-based routing
• Capacity-based routing
• Preference-based routing
• Team-based routing

 

 

True or false? You can only build a website in Content Hub if you have developers in-house.

 

• True

 

• False

 

Fill in the blank: The Service Hub tool that allows customers to review their request’s status is called ___.

 

• Customer Portal
• Customer Success Workspace
• Help Desk
• Customer Health

 

Which of the following is NOT a way to use workflows?

 

• Flag for rep outreach if a customer leaves a negative review.
• Ask a happy customer for a review.
• Request feedback after a ticket is closed.
• Request a customer to remove a negative review.

 

Which of the following is NOT a component that needs to be recreated in a Service Hub implementation?

 

• Knowledge base
• Workflows
• Images
• Ticket pipelines

 

Select all that apply. To use Service Hub, which of the following do you need to assign before you set up the tools?

 

• Seats
• Permissions
• Users
• Jobs