Questions

When would you build a dashboard with the Z-shaped reading pattern in mind?

• (A) If you are planning to build a dashboard that contains a lot of reports.
• (B) If you are planning to build a dashboard that contains only a few reports.
• (C) You should always build dashboards with the Z-shaped reading pattern in mind.
• (D) You should never build dashboards with the Z-shaped reading pattern in mind.

What is a cadence?

• (A) A buzzword used by tech companies to sound smart
• (B) Any rhythmic sequence of words or sound
• (C) A formal name for the 1:1s you have with your manager every week or month
• (D) How often you should send a dashboard to your team, depending on their needs

Which of the following are inputs you could use for your customer health score? Select all that apply.

• (A) Customer success rate
• (B) Recent survey results
• (C) Product usage data
• (D) Support case incident rate

Customer loyalty surveys in HubSpot track which customer sentiment metric?

• (A) Customer Satisfaction Score (CSAT)
• (B) Customer Effort Score (CES)
• (C) Net Promoter Score (NPS)
• (D) Customer Lifetime Value (CLV)

What happens in the delight stage of the inbound methodology?

• (A) You make it easy to shop and buy from you by enabling buyers to engage with you on their preferred timeline and channels.
• (B) You attract visitors with useful content and eliminate barriers as they try to learn about your company.
• (C) You help, support, and empower customers to reach their goals.
• (D) You explain the momentum gained by implementing a series of replicable successes.