Which customer sentiment metric is the strongest predictor of future purchase behavior?
- (A) Customer Satisfaction Score (CSAT)
- (B) Customer Effort Score (CES)
- (C) Net Promoter Score (NPS)
- (D) Customer Lifetime Value (CLV)
Questions
True or false? It is possible for non-SaaS companies to track renewal rate.
True or false? It is possible for non-SaaS companies to track renewal rate.
- (A) True
- (B) False
Customer satisfaction surveys in HubSpot track which customer sentiment metric?
Customer satisfaction surveys in HubSpot track which customer sentiment metric?
- (A) Customer Satisfaction Score (CSAT)
- (B) Customer Effort Score (CES)
- (C) Net Promoter Score (NPS)
- (D) Customer Lifetime Value (CLV)
Fill in the blanks: You can analyze the performance of ____, ____, and ____ in the Sales Content Analytics.
Fill in the blanks: You can analyze the performance of ____, ____, and ____ in the Sales Content Analytics.
- (A) documents, tasks, sequences
- (B) sequences, playbooks, tasks
- (C) sequences, templates, playbooks
- (D) documents, templates, sequences
Which of the following is an example of a lagging indicator?
Which of the following is an example of a lagging indicator?
- (A) Meetings scheduled
- (B) Deals won/lost
- (C) Demos or sales presentations
- (D) Referral requests
Which of the following is an example of a leading indicator?
Which of the following is an example of a leading indicator?
- (A) Churn rate
- (B) Calls made
- (C) Average days to close
- (D) Number of new customers