vmartinez

Customer support surveys in HubSpot track which customer sentiment metric?

 

• (A) Customer Satisfaction Score (CSAT)
• (B) Customer Effort Score (CES)
• (C) Net Promoter Score (NPS)
• (D) Customer Lifetime Value (CLV)

True or false? The create date property on your deal records in HubSpot is auto-populated for you.

 

• (A) True
• (B) False

Fill in the blanks: You can analyze the performance of ____, ____, and ____ in the Sales Content Analytics.

 

• (A) documents, tasks, sequences
• (B) sequences, playbooks, tasks
• (C) sequences, templates, playbooks
• (D) documents, templates, sequences

Why are leading indicators considered “manageable” metrics?

 

• (A) They measure the efficiency of sales managers.
• (B) Sales managers can actively influence them with their teams.
• (C) They help salespeople “manage” up to their managers.
• (D) They’re aspirational, but it’s expected that the team will hit at least 70% of the goals they set with them.

Which of the following is an example of a lagging indicator?

 

• (A) Meetings scheduled
• (B) Deals won/lost
• (C) Demos or sales presentations
• (D) Referral requests

What happens in the engage stage of the inbound methodology?

 

• (A) You attract visitors with useful content and eliminate barriers as they try to learn about your company.
• (B) You explain the momentum gained by implementing a series of replicable successes.
• (C) You make it easy to shop and buy from you by enabling buyers to engage with you on their preferred timeline and channels.
• (D) You help, support, and empower customers to reach their goals.