Select all that apply. What are the Service Hub toolsets that visualize data?
- Service App analytics
- Customer Success Workspace
- Surveys
- Dashboards and reporting
Which of the following is NOT a metric measured by Service Hub tools?
Which of the following is NOT a metric measured by Service Hub tools?
- Ticket response time
- Chat conversation totals
- Email open rates
- Knowledge base metrics
True or false? It’s best practice to move a test batch of data before you migrate all of it.
True or false? It’s best practice to move a test batch of data before you migrate all of it.
- True
- False
Back to the Fuchsia is a local landscaping company that recently purchased Service Hub. Previously, they used multiple tools layered on top of an enterprise resource planning system. They’re looking to create a single, clear view of the customer to ensure consistent communication. Based on this information, which Service Hub tool addresses this use case?
Back to the Fuchsia is a local landscaping company that recently purchased Service Hub. Previously, they used multiple tools layered on top of an enterprise resource planning system. They’re looking to create a single, clear view of the customer to ensure consistent communication. Based on this information, which Service Hub tool addresses this use case?
- Service dashboards
- Content helper
- Conversations inbox
- Feedback surveys
Fill in the blank: The type of survey that measures a customer’s satisfaction with a specific purchase or feature is called a(n) ___.
Fill in the blank: The type of survey that measures a customer’s satisfaction with a specific purchase or feature is called a(n) ___.
- CSAT survey
- open-ended survey
- CES survey
- NPS survey
Fill in the blank: A planning tool used to visualize web page structure is called a(n)___.
Fill in the blank: A planning tool used to visualize web page structure is called a(n)___.
- decision tree
- Lucid chart
- URL diagram
- XML sitemap