Questions

Work contacts are not found when searched for, and caller ID does not display information for work contacts when calls are received. Is this behavior: Select 1 answer, then submit.

 

• (A) Observed

 

• (B) Expected

 

Amy should be able to search for work contacts from the personal contacts app, and work contact info should display when calls are received from work contacts. Is this behavior: Select 1 answer, then submit.

 

• (A) Observed

 

• (B) Expected

 

If this doesn’t resolve the issue, it will require escalation. Where should you escalate first? Select 1 answer, then submit.

 

• (A) Escalate to carrier/reseller
• (B) Escalate to EMM
• (C) Escalate to OEM

 

What setting would you recommend for Tomas’s organization to use to resolve the issue and enable users to receive emails on their devices in real time? Select 1 answer, then submit.

 

• (A) 3
• (B) 4
• (C) 0
• (D) 2
• (E) 5
• (F) 1

 

Tomas has provided a screenshot of the Gmail app from a user’s device and of Gmail’s Managed Configuration settings. Using the screenshots, identify what may be causing the issue. Select 1 answer, then submit.

 

• (A) The hostname is incorrect
• (B) SSL Required should be off
• (C) There’s no default email signature
• (D) The username is incorrect
• (E) The user logged into Gmail with an incorrect email address
• (F) There’s no Login Certificate Alias
• (G) Default Sync Window is too narrow
• (H) The email address in Managed Configuration is incorrect

 

What watchpoints can be ruled out? Select each box and make a selection, then submit.

 

Select/bind EMM – Is the enterprise still bound so that managed configurations can be pushed?

Set device policy – Are any policies interfering with connectivity? Are the correct certificate(s) on the device, if needed?

Set managed config – Is the managed app configuration correct? (e.g. server URL, sync window, etc)

Update apps/device – Did the Exchange environment, the Gmail app, or the managed app config change recently?