HubSpot Implementation for Partners Answers

HubSpot Implementation for Partners Answers

• There are 60 questions.
• The exam takes about 1 hour to complete.
• You must answer 45 questions correctly to pass.
• You must wait 12 hours between attempts.
• You have 3 hours to complete the exam.

 

 

Questions:

 

Fill in the blank: ___ is a designed asset in the old system that needs to be rebuilt in the new system.

• Migration
• Re-creation
• Data transfer
• Integration

 

True or false? It’s possible to include a calculated property on a record and in reports.

• True
• False

 

Fill in the blanks: Marco is helping a client set up their Sales Hub tools. Before completing work in HubSpot, he meets with the client's sales reps to learn about their needs. Once setup begins, he notifies their sales leaders that reps can start working in HubSpot by the end of the month. According to the RACI matrix, the client's sales reps would be ____ and sales leaders would be ____.

• Consulted, Informed
• Responsible, Informed
• Consulted, Accountable
• Responsible, Accountable

 

What aspect of an implementation project includes the list of tasks that will be completed to enable and configure HubSpot tools according to the client’s goals, data, and processes?

• The project resources
• The project scope
• The project goals
• The project dependencies

 

True or false? You should avoid discussing potential risks with your client, because it could lead them to distrust you and the HubSpot platform.

• True
• False

 

What is the practice of designing, defining, and managing technical solutions to address specific business problems?

• Solutions planning
• Project planning
• Solutions design
• Project design

 

Which tool supports automation across Marketing Hub and empowers users to streamline repetitive tasks, scale personalization, and improve their lead nurturing?

• Forms
• Campaigns
• Personalization tokens
• Workflows

 

True or false? It’s possible to report on data created and stored outside of the HubSpot Smart CRM.

• True

• False

 

True or false? Quote templates can be migrated to HubSpot.

• True
• False

 

Cora is a member of your implementation services team. Cora is a HubSpot power user and has years of experience setting up and customizing HubSpot to align with clients' requirements, business processes, and goals. During the implementation, Cora’s adding users and teams, setting up lead nurturing workflows, and creating custom reports and dashboards inside HubSpot. What key responsibility is Cora carrying out for the implementation?

• Project management
• Development
• Platform configuration
• Solutions architecture

 

Fill in the blank: The _____ is a strategic guide designed to establish clear expectations and measurable objectives. It’s used as a tactical tool to track and control the course of the project.

• implementation plan
• project timeline
• integration roadmap
• onboarding checklist

 

Select all that apply. During an implementation project, your role as the implementation consultant is to do what?

• Get the client excited about what’s possible with HubSpot.

• Work with the client to decide what deliverables are the highest priority.

• Set realistic expectations with the client.

• Help the client understand the risks or tradeoffs of changing the project scope.

 

True or false? Since many tools - like sequences, workflows, and reporting - need to have data and assets already in HubSpot to configure them, data and asset migration should be completed before you start on deeper platform configuration.

• True
• False

 

Select all that apply. During an implementation, what collaborative exercises can you lead to drive alignment between a client's internal teams?

• Document content gaps along the buyer's journey.
• Allow each team to define and track their own KPIs.
• Define internal service-level agreements.
• Set up a lead scoring model.

 

True or false? Content Hub users can create gated content experiences by restricting access to HubSpot websites, landing pages, and blog content.

• True
• False

 

Your client is experiencing issues with their website performance, including slow page load times and high bounce rates. What Content Hub tool would you recommend to help them address this issue?

• Content agent
• Attribution reporting
• SEO recommendations
• Smart content

 

Your client wants to compare marketing performance and metrics across multiple campaigns in HubSpot. What reporting view would you recommend they use?

• The Campaign Analytics page
• The Campaign Performance page
• The Campaign Attribution page
• The Campaign Activity page

 

Fill in the blank: A planning tool used to visualize web page structure is called a(n)___.

• decision tree
• Lucid chart
• URL diagram
• XML sitemap

 

Fill in the blank: The type of survey that measures a customer’s satisfaction with a specific purchase or feature is called a(n) ___.

• CSAT survey
• open-ended survey
• CES survey
• NPS survey

 

Back to the Fuchsia is a local landscaping company that recently purchased Service Hub. Previously, they used multiple tools layered on top of an enterprise resource planning system. They’re looking to create a single, clear view of the customer to ensure consistent communication. Based on this information, which Service Hub tool addresses this use case?

• Service dashboards
• Content helper
• Conversations inbox
• Feedback surveys

 

True or false? It’s best practice to move a test batch of data before you migrate all of it.

• True
• False

 

Which of the following is NOT a metric measured by Service Hub tools?

• Ticket response time
• Chat conversation totals
• Email open rates
• Knowledge base metrics

 

Select all that apply. What are the Service Hub toolsets that visualize data?

• Service App analytics
• Customer Success Workspace
• Surveys
• Dashboards and reporting

 

Select all that apply. Which functions in Sales Hub are enhanced with AI capabilities?

• Outreach personalization
• Deal prioritization
• Pipeline creation
• Company record enrichment

 

True or false? HubSpot’s product library supports one-time purchases and recurring subscriptions.

• True
• False

 

Which HubSpot object best stores information about franchises?

• Deals
• Engagements
• Associations
• Companies

 

Select all that apply. Which of the following tasks will help you document client needs during a Sales Hub discovery process?

• Reverse demo
• Customer lifecycle diagram
• Lead scoring worksheet
• Content map

 

You’re working with a member of your client’s team on a HubSpot implementation. This person is the primary advocate for the project and will facilitate clear lines of communication between teams. They’ll also act as a change agent to drive platform adoption. What role do these responsibilities describe?

• The executive sponsor
• The platform end user
• The technical lead
• The internal champion

 

What challenges do modern content marketers face?

• They have to keep their resources and headcount lean.
• They have to keep their content up-to-date.
• They have to break through the noise of a crowded digital marketplace.
• All of the above

 

Your client wants to run multichannel marketing campaigns to increase their audience engagement, but they have limited resources and headcount. What Content Hub tool would you recommend to support their needs?

• Content embed
• Smart content
• Context remix
• AI translations

 

Which of the following is NOT considered a standard account setup task in HubSpot?

• Setting up shared channels and SLAs for Inboxes and Help Desk
• Creating users and teams and assigning seats and permissions
• Setting up email and web domains
• Connecting external tools via public or private applications

 

Taking your client’s experience level and their willingness to adopt change into account when designing your implementation plan, is an example of what change management best practice?

• Using a phased or pilot approach to minimize disruptions or downtime
• Making continuous improvements and supporting evolving needs
• Ensuring the scope and impact of the change are realistic
• Positioning the change as an opportunity to optimize their operations

 

How can you collect feedback from your client to understand the effectiveness of the solutions you implement?

• Conduct a reverse demo call.
• Lead end user training.
• Set up a dedicated feedback channel, like a form or messaging system.
• All of the above

 

Fill in the blank: The Content Hub tool that enables users to generate content using their company’s unique personality and tone is called ____.

• Content remix
• Content embed
• Blog post narration
• Brand voice

 

Which HubSpot tool allows users to upload and host content assets like product brochures, case studies, whitepapers, images, and ebooks?

• The files tool
• The import wizard
• The content editor
• The blog tool

 

Select all that apply. Integrating HubSpot with Google Search Console will allow a user to monitor the performance of:

• Average position
• Top search queries
• Website traffic
• Average click through rate

 

Select all that apply. Your client wants to integrate their WordPress website with HubSpot. What would the HubSpot Wordpress plugin allow them to do?

• Create and embed HubSpot forms, pop up forms, and live chats on their WordPress pages.
• Track the behavior of users on their website.
• Use content staging to see how changes to their website pages look before they go live.
• Give them insight into what content is resonating with their audience.

 

Which of the following is NOT a benefit of the content staging tool in Content Hub?

• It allows users to run tests to see which variation of a website or landing page performs better.
• It allows multiple team members to review, make changes, and provide feedback on content.
• It allows users to easily make and schedule updates to their existing content.
• It allows users to create and test their content in a controlled environment.

 

Your client wants to use HubSpot to organize and track tasks related to their content marketing processes, like publishing new blog posts, creating new longform content assets, and conducting SEO audits. What HubSpot tool would you recommend?

• The adaptive testing tool
• The projects tool
• The content staging tool
• The files tool

 

Fill in the blank: ____ allows Content Hub users to create sections of content in HubSpot and add them to a third-party website.

• Content remix
• Content staging
• Content agent
• Content embed

 

Your client wants to create exclusive content experiences that are only visible to their high-value prospects and customer audiences. What Content Hub tool would you recommend?

• Brand voice
• Content remix
• Memberships
• Content embed

 

You have a client that's struggling to understand how their content marketing efforts are influencing their customer journey. They want to be able to measure which content assets are generating the most new contacts. What HubSpot report would you recommend to address their needs?

• An SEO report
• A web traffic analytics report
• A contact attribution report
• A landing page analysis report

 

Your client needs help creating posts for LinkedIn and Facebook that align with the interests and behaviors of their audience. Which Marketing Hub tool would you recommend?

• Contact scoring
• Breeze social agent
• Buyer personas
• Smart content

 

Which HubSpot property allows users to create fictional profiles based on the stakeholders that are most important to their sales process and customer lifecycle?

• The Lead status property
• The Buying role property
• The Persona property
• The Lifecycle stage property

 

Select all that apply. Which areas of Marketing Hub can the Persona property be used?

• Lists

• Reports

• Forms

• Ads

 

True or false? You can include videos in HubSpot calls-to-action (CTAs).

• True
• False

 

True or false? The ability to send SMS text via HubSpot is a standard feature included in all HubSpot subscriptions.

• True
• False

 

Your client wants to manage and track their marketing efforts across multiple channels in a centralized interface. What Marketing Hub tool would you recommend?

• Campaigns
• Dashboards
• Lists
• Business units

 

Which of the following actions does form automation support?

• Create new contacts
• Assign marketing statuses
• Trigger workflows
• All of the above

 

Your client wants their regional marketing teams to be able to manage their own campaigns, content, and contacts in HubSpot, but also contribute to overall global marketing initiatives. What HubSpot features would you use to support their needs?

• Objects and Properties
• Inboxes and Calendars
• Users and Teams
• Approvals and Staging

 

Which HubSpot reporting feature allows users to automatically send updates to individuals or groups on a regular cadence?

• Activity logging
• Quick filtering
• Dashboard cloning
• Email scheduling

 

True or false? HubSpot workflows cannot be used to send notifications or create tasks in Salesforce.

• True
• False

 

Fill in the blank: Reporting options, like ____ and ____, allow users to visualize their entire customer journey, and assign credit to marketing efforts to understand their contribution to revenue.

• Contact attribution, campaign reporting
• Customer journey analytics, multi-touch revenue attribution
• Website traffic analytics, ads attribution
• Website traffic analytics, ads attribution

 

True or false? It’s possible to move a website’s pages to HubSpot via API.

• True
• False

 

Which of the following assets cannot be batch migrated into HubSpot?

• Images
• Email templates
• Videos
• Redirect URLs

 

Fill in the blank: ___ describes any data or assets that can be accessed and moved from an external system to HubSpot.

• Re-creation
• Integration
• Migration
• Data transfer

 

Select all that apply. Which data source(s) need to be integrated with HubSpot?

• Objects
• Social media accounts
• Ads accounts
• Knowledge bases

 

Select all that apply. Which of the following asset types need to be re-created in HubSpot?

• Landing pages
• Forms
• Images
• Associations

 

True or false? It’s best practice to move all of a client’s data in one transfer from their old systems into HubSpot.

• True
• False

 

Kuma’s Concoctions sells tinctures and other herbal remedies. They started selling through Instagram and recently launched an online store. They’re interested in moving to HubSpot and want to consolidate their email templates and web pages. As you explore their existing assets, you notice that there’s some outdated and duplicative content. Based on your knowledge of best practices, what’s the next step you should take?

• Migrate the assets to HubSpot via API.
• Audit the assets to determine what should be recreated in HubSpot.
• Integrate the old email system to HubSpot.
• Recreate all the assets in HubSpot.

 

When completing a website migration, which tool helps you generate a picture of how the site pages fit together?

• Decision tree
• Change management document
• XML site map
• Workflow sketch

 

Fill in the blank: ___ is a connected application that moves data in and out of HubSpot.

• Migration
• Integration
• Re-creation
• Translation

 

True or false? You can move a website’s pages to HubSpot via API.

• True
• False

 

Fill in the blank: The type of survey that measures a customer’s satisfaction with a support interaction is called a(n) ___.

• NPS survey
• CES survey
• CSAT survey
• SMS survey

 

Fill in the blank: The type of survey that measures a customer’s likelihood to refer the business is called a(n) ___.

• embedded survey
• nudge survey
• NPS survey
• CES survey

 

Select all that apply. To use Service Hub, which of the following do you need to assign before you set up the tools?

• Seats
• Permissions
• Users
• Jobs

 

Which of the following is NOT a component that needs to be recreated in a Service Hub implementation?

• Knowledge base
• Workflows
• Images
• Ticket pipelines

 

Which of the following is NOT a way to use workflows?

• Flag for rep outreach if a customer leaves a negative review.
• Ask a happy customer for a review.
• Request feedback after a ticket is closed.
• Request a customer to remove a negative review.

 

Fill in the blank: The Service Hub tool that allows customers to review their request’s status is called ___.

• Customer Portal
• Customer Success Workspace
• Help Desk
• Customer Health

 

True or false? You can only build a website in Content Hub if you have developers in-house.

• True
• False

 

Which routing system can handle complex operations, like multi-country, direct-to-consumer, or multi-business unit companies?

• Skills-based routing
• Capacity-based routing
• Preference-based routing
• Team-based routing

 

Rue’s Cruises runs luxury yacht trips for customers. They want to be able to collect information from past guests and use those findings to personalize follow up. Based on this information, which Service Hub tool will best collect this data?

• Feedback surveys
• Tickets
• Chatbots
• Customer success workspace

 

True or false? A client can create multiple pipelines in Service Hub.

• True
• False

 

True or false? You can migrate legacy NPS and CSAT survey data.

• True
• False

 

True or false? It’s possible for clients to include video in their knowledge base articles.

• True
• False

 

Rigatoni e Stromboli sells luxury bathtubs to contractors, architects, and private clients. The company wants to store information about these people and use it to personalize communications. Which HubSpot object is the best place to store this information?

• Contacts
• Tickets
• Deals
• Companies

 

Fill in the blank: The Sales Hub tool that helps reps get up to speed with recent engagements and activity summaries is called ___.

• Deal management
• Deal inspection
• Deal intelligence
• Deal details

 

Fill in the blank: The Sales Hub tool that projects future sales based on closed-won deals is called ___.

• Future cast
• Predictive pricing
• Deal management
• Forecast intelligence

 

Select all that apply. Which of the following are steps in the HubSpot implementation process?

• Opportunity qualification
• Discovery and solutions design
• Account setup and integration
• End user training

 

True or false? During an implementation, the client is responsible and accountable for most of the deliverables, while the partner provides support to reach project milestones and get tasks delivered on time and to completion.

• True
• False

 

Which step of the HubSpot implementation process involves leading in-depth stakeholder interviews to understand their unique requirements and challenges, and creating a tailored plan for integrating HubSpot into their business?

• Platform configuration
• Data and asset migration
• End user training
• Discovery and solutions design

 

True or false? Your HubSpot implementation strategy should be driven by your client's goals, data, and processes rather than the tools and features of the platform.

• True
• False

 

Which of the following is NOT an example of an engagement?

• Emails
• Meetings
• Calls
• Associations

 

Select all that apply. Where can you find visualizations and reporting in Sales Hub?

• Insights
• Sales Content Analytics
• Dashboards
• Sales Workspace

 

Fill in the blank: Implementation is the process of integrating and configuring HubSpot products to align with a client's goals, ____, and processes.

• CRM
• marketing strategy
• sales cycle
• data

 

Which of the following is NOT a way that Content Hub supports content marketing teams?

• It helps them manage their content production across multiple channels.
• It helps them create highly personalized and engaging content experiences for each stage of the customer journey.
• It helps them monetize their content to drive more revenue.
• It helps them make more informed, data-backed decisions.

 

Fill in the blank: ____ are the primary goals, problems, or ideas that your customers are interested in. They’re used to guide content creation and SEO efforts.

• Topics
• Subtopics
• Pillar pages
• Long-tail keywords

 

Select all that apply. The primary use cases that Marketing Hub supports are to help marketers do which of the following actions?

• Generate leads
• Scale support
• Create content
• Automate their marketing

 

True or false? Integrating Salesforce with HubSpot allows users to sync data on their contacts, leads, accounts, and opportunities.

• True
• False

 

Select all that apply. Your client wants to run marketing campaigns targeting their prospects in North America, Europe, and Asia. What types of data should they have in HubSpot to support these campaigns?

• Prospects' language preferences
• Prospects' geographic location
• Prospects' financial information
• Prospects' consent or opt-in history