Google Project Management Professional Certificate Answers

Google Project Management Professional Certificate Answers

Get started in the high-growth field of project management with a professional certificate developed by Google. Discover how to manage projects efficiently and effectively, using traditional and agile methods.

 

Whether at a small company or a large enterprise organization, project managers are responsible for planning, organizing and running projects so they can be delivered on time and on budget.

All answers to pass this certification are only in our .PDF file, you can buy and download here:

 

 

This certification is part of Google Career Certificates .

Complete a Google Career Certificate to get exclusive access to CareerCircle, which offers free 1-on-1 coaching, interview and career support, and a job board to connect directly with employers, including over 150 companies in the Google Career Certificates Employer Consortium.

 

Questions:

 

Course 1 – Foundations Of Project Management

 

Week 1 – Embarking on a career in project management

 

As you search for project management roles, you may see a variety of industry-specific positions with titles like “engineering project manager” or “construction project manager.” Why is it possible for a project manager to move between industries?

• They are willing to take a lower-level project management role.
• They are willing to change roles.
• They understand how to execute an effort on schedule and on budget.
• They have industry-specific expertise.

 

1. Which of the following are benifits of an internship ? Select all that apply.

• Get a guaranteed permanent position
• Network with people in your desired industry
• Boost your resume
• Get short-term, hands on industry experience

 

2. Which of the following best describes why there is increasing demand for project management role in today's job market?

• Project management is a relatively new job titles.
• Project management roles are designed to adapt to change and handle new processes as they come up.
• Project management isn’t adequately compensated when compared to similar roles.
• There’s significant turnover in the project management field.

 

3. Fill in the blank:A/An _____ allows you to work for a company on a project-by-project basis but not as a full time employee.

• contract
• internship
• mentor
• salary

 

4. Throughout a project, project managers have to keep project expenses within an expected range. What is this project management responsibility called?

• Planning and organizing
• Budgeting and controlling costs
• Managing tasks
• Networking

 

5. Fill in the blanks: ____ is the application of knowledge, skills, tools, and techniques to meet the project requirements and achieve the desired outcome.

• Budget management
• Project management
• Organization
• Communication

 

6. Fill in the blank: Project management is valuable to businesses because it ____ .

• helps ensure that a project delivers goods or services that meet the customer’s needs
• helps ensure that a project sticks to long-term and short-term deadlines
• helps ensure that a project centralizes communication – both in real time and all at once
• helps ensure that a project delivers the expected outcomes on time and within budget

 

7. Which of the following explains how a project manager best accomplishes their responsibilities? Select all that apply.

• Knows what the project team needs to accomplish and when
• Establishes the budget after the project begins
• Assigns project tasks to the appropriately-skills stakeholders
• Communicates key project milestones to stay on task
• Helps the team get what they need to keep the project going

 

8. Fill in the blank: A ___ has a clear outcome and a clearly-defined start and end date.

• task
• project
• communication
• program

 

9. Which of the following tasks or roles could one use to demonstrate project management experience during a job interview? Select all that apply.

• Planning a surprise party
• Attending a formal event
• Organizing a big move
• Managing a retail store’s inventory changes

 

10. What required skills are typically listed in project management job postings? Select all that apply.

• Social media marketing
• Organizational management
• Web design
• Budget preparation and monitoring
• Communication skills

 

Shuffle Q/A

 

11. As someone seeking an entry-level project management position, you want to include buzzwords and skills in your job search that can help you find an ideal job for your skill set. Which of the following are project management-related buzzwords you could include on your resume? Select all that apply.

• Coding expertise
• Independent worker
• Process improvement
• Executing plans

 

12. As you search through job boards looking for project management jobs, which of the following job titles could make the most sense for you?

• IT specialist
• Software engineer
• Operations assistant
• Administrative assistant

 

13. Which of the following are important project management responsibilities? Select all that apply.

• Controlling costs
• Planning and organizing
• Managing company operations
• Managing tasks

 

14. Which of the following may be a sign of poor project management at your company?

• A project team member is unhappy with their role
• Many projects are failing to meet organizational goals
• Most projects are small projects
• Many projects are ongoing at the same time

 

15. What does it take for a project manager to ensure a project stays on-track and on-budget? Select all that apply.

• Technical industry experience
• Collaboration
• Careful planning
• Networking

 

16. Which of the following responsibilities involves gathering project requirements and creating a project plan?

• Forecasting the budget
• Planning and organizing
• Communicating project milestones
• Managing tasks

 

17. Fill in the blank: A project is a temporary pursuit and usually includes a set of _____.

• unique deliverables
• team members
• strategic risks
• rules for accountability

 

18. Fill in the blank: It's likely that you have used project management skills in the past, and these skills are _____ in professional project management.

• uncommon
• impractical
• transferable
• inapplicable

 

19. As you search for project management roles, you find a job listing for an “Executive Development Operations Associate'' with a list of job responsibilities. Which of the following responsibilities tell you that this job is a project management opportunity? Select all that apply.

• Regular office hours at corporate training center
• Plan and organize team objectives and priorities
• Coordinate executive training plans
• Travel up to twelve weeks a year

 

20. As someone seeking a project management position, you want your job profile to highlight your ability to stay focused on different tasks. Which of the following are phrases you might use to describe yourself? Select all that apply.

• Outstanding communication skills
• Solid organizational skills
• Highly organized
• Excellent people manager

 

21. As a Junior Project Manager, a person performs all aspects of being a project manager alongside a more experienced professional. Which project management job category best describes this role?

• Scrum master
• Traditional project management
• Entry-level project management
• Operational management

 

22. Fill in the blank: Working for companies _____ means you’ll work on a project-by-project basis, but not as a full-time employee.

• as a mentor
• on a salary
• on a contract
• as an intern

 

23. Once the project is underway, project managers help manage activities for the team members and communicate key milestones to stakeholders. What is this project management responsibility called?

• Selecting tools
• Managing tasks
• Budgeting and controlling costs
• Networking

 

24. Which of the following may be a sign of poor project management at your company?

• A project team member is unhappy with their role
• Many projects are ongoing at the same time
• Many projects are failing to meet organizational goals
• Most projects are small projects

 

25. As the vice-president of your class Philanthropy Club at school, you assembled and led a team of 20 students to plan and execute events like fundraisers, community gatherings, and academic assemblies. What project management skills does your Philanthropy Club experience demonstrate?

• Budgeting and controlling costs
• Interviewing and hiring
• Planning and organizing
• Advanced technology skills

 

26. Which of the following responsibilities involves overseeing activities that team members do on a daily or weekly basis?

• Forecasting the budget
• Managing tasks
• Gathering requirements from customers
• Controlling costs

 

27. Fill in the blank: Typically, projects have a(n) _____ beginning and end.

• defined
• vague
• immovable
• broad

 

28. You just finished a successful internship as a project support specialist at a large banking firm and are looking for a full-time project management job. The best project manager position listed near you is for an IT project manager. Why might you be a good candidate for this job?

• Only people with IT experience can manage banking projects.
• Because most IT projects are related to banking.
• Because banks use information technologies.
• Because project management skills learned in one industry can be applied to other industries.

 

29. Fill in the blank: There are _____ job titles a project manager can have.

• many and varied
• only a few
• a decreasing number of
• very specific

 

30. What did researchers project in 2020 for job growth in the project management field?

• Project management talent is in high demand in a few countries.
• Project managers cannot succeed without a PM certification.
• Project management aligned roles will need nearly 90 million people to fill positions by the year 2027.
• Project management talent is only in high demand in large American cities.

 

31. Which of the following are benefits of a contracting job in project management? Select all that apply.

• Building a portfolio
• Guaranteeing a permanent position with a company
• Developing a professional network
• Experiencing different kinds of companies and project types

 

32. You have recently been hired as a project manager leading a team of technical writers in completing a set of user manuals for a new product launch. Which of the following abilities are you expected to demonstrate?

• Task management
• Interviewing and hiring
• Technological expertise
• Advanced writing skills

 

33. You’ve been asked to lead a team implementing a new production technique in one of your company’s factories. The implementation process starts next Monday and the company would like you to complete it within two weeks. What is this implementation process an example of?

• An upgrade
• A takeover
• A business
• A project

 

34. As someone who has already gained some experience in introductory-level positions, you are seeking a job in a more traditional project management role. Which of the following roles might interest you? Select all that apply.

• Project Leader
• Product Owner
• Project Controller
• Project Management Office (PMO) Analyst

 

35. As someone seeking a project management role, you occasionally meet people in a professional setting to share knowledge and create new business connections. This is an example of what strategy to get a job?

• Join LinkedIn
• Update resume
• Attend local or online networking events
• Get an internship

 

36. Fill in the blank: According to a 2017 Project Management Institute study, industries like manufacturing, construction, information technology, publishing, finance, and oil and gas are experiencing _____ with project management jobs.

• the most amount of growth compared to other industries
• the same amount of growth compared to other industries
• the least amount of growth compared to other industries
• no growth compared to other industries

 

37. You have successfully implemented programs as a program manager and feel you are ready for a step up in responsibility. Which of the following positions would you be a good fit for?

• Portfolio manager
• Project manager
• Project administrator
• Project controller

 

38. Several of the project managers at your company are described as “program managers.” What does this tell us about these project managers?

• They are contract workers.
• Their role does not involve budget management.
• They manage multiple projects.
• They are new to the project management role.

 

39. As a project manager at a small construction firm, your responsibilities include planning and organizing the start of new builds. Which of the following activities does planning and organizing involve?

• Communicating project milestones
• Gathering project requirements and creating a project plan
• Overseeing activities that team members do on a daily or weekly basis
• Controlling costs

 

40. You’ve been asked to lead a team implementing a new production technique in one of your company’s factories. The implementation process starts next Monday and the company would like you to complete it within two weeks. The two week window in this scenario is an example of what defining characteristic of projects?

• Representing a unique endeavor
• Having a clearly defined beginning and an end
• Having a project plan
• Representing a project milestone

 

41. A construction firm needs to hire a project manager to implement a new customer engagement system. Their most experienced candidate has managed only logistics projects in the shipping industry. Why might the firm favor this candidate?

• The candidate is likely to know a lot about a construction firm’s customers.
• Logistics and customer engagement are the same thing.
• The candidate can learn skills in one industry and apply them in another.
• The candidate is likely to apply consistent processes to prevent change.

 

42. Fill in the blank: In addition to a job title, many companies list project management as a desired _____.

• degree
• skill
• internship
• hobby

 

43. An experienced project manager is seeking a program manager job, with the goal of advancing their career. Why would they want a program manager’s role?

• They have demonstrated subject matter expertise in a specific industry.
• They no longer want to manage projects.
• They want to manage a collection of projects.
• They have demonstrated success in managing a portfolio.

 

44. As a project manager for a large school district, you are implementing a new telehealth technology that allows students to have virtual health checkups without having to miss school. To start, you organize training sessions for faculty to get them better acquainted with the technology, policies, and procedures for using the new telehealth option. What common project management responsibility is this an example of?

• Controlling costs
• Managing company operations
• Managing tasks
• Planning and organizing

 

45. Your colleague is managing three different projects that involve implementing a new set of processes in your company’s HR department. Which of the following best describes your colleague’s role at your company?

• Portfolio management
• HR management
• Program management
• Project management

 

46. What is true of successful project managers?

• Project managers are most successful when trained in a sector that is experiencing rapid growth, like telecommunications or health care.
• Project managers are most successful when learning project management skills early in their careers since it is a highly technical role.
• Project managers need a formal education since project management jobs require a business degree.
• Project managers gain relevant experience in the real world since skills like budgeting and time management are transferable.

 

47. As someone moving to a new location, you have several tasks. You have to plan for the various expenses like boxes and movers. You also have to clearly label the boxes, and manage all of the tasks leading up to and during the move. Which project management skills does the move require? Select all that apply.

• Deep technical experience
• Strong coordination and communication skills
• Organizational ability
• Budget preparation and monitoring

 

Week 2 – Foundations Of Project Management

 

As a project manager, you discover your teammates lack a resource needed to complete an essential task. You escalate this issue to a stakeholder and work to secure the resource so your team can move forward. Which project management responsibility does this represent?

• Developing information sharing processes
• Managing tasks
• Utilizing productivity tools
• Managing the budget

 

An effective manager of cross-functional teams must have which of the following abilities? Select all that apply.

• The ability to teach new skills to a T-shaped professional.
• The ability to ensure that each member of the team understands their role and how they support each other
• The ability to set up effective tools so the team can easily work together
• The ability to identify skill sets needed to accomplish project tasks and T-shaped professionals with those skills

 

As a project manager building a relationship with your customer, which of the following questions will help you focus on the customer? Select all that apply.

• How long have you been in business?
• How is the problem impacting your organization?
• What is the problem you would like us to help solve?
• How much are you willing to spend on this project?

 

1. Suppose that as a project manager, you provide detailed plans and frequent project updates to both the team and stakeholders. What project management value does this represent?

• Optimism
• Delegation
• Effective communication
• Prioritization

 

2. As a project manager, you create plans, timelines, schedules, and other forms of documentation to track project completion. Which project management responsibility does this represent?

• Managing the budget
• Removing unforeseen barriers
• Managing tasks
• Planning and organizing

 

3. As a project manager on a product team, your stakeholders ask you to help the marketing team come up with a strategy to attract customers. What project management responsibility does this represent?

• Collaborate with other teams at the organization.
• Help teammates adopt the right workflows and project management styles.
• Hold all team members accountable for their assigned tasks.
• Ensure that issues and risks are tracked and visible.

 

4. What can a project manager do to recognize individuals’ efforts on a team?

• Ensure team members have the correct skill sets for each project function.
• Set up effective tools so the team can easily work together.
• Learn what makes team members feel supported and provide positive feedback.
• Define key items and encourage team members to ask questions.

 

5. You’re a project manager on a team that is improving a product. How can you make sure the project stays on schedule?

• Track daily product improvement tasks of team members in a spreadsheet.
• Have a meeting with stakeholders to make them aware of product concerns.
• Limit communication with stakeholders to avoid input until product launch.
• Provide data and feedback about how customers interact with the product.

 

6. A project manager forgets to assess how national holidays and team member vacations will affect the project’s completion date. Now, because of team member time off, the project delivery will be two weeks late. What flexible planning strategy could the project manager have used to avoid the delay?

• Enable decision-making
• Escalate to stakeholders
• Assessing external constraints
• Use collaboration tools

 

7. Suppose that unless a teammate receives additional resources, they are going to complete an activity past a deadline. You know that the stakeholders are reluctant to provide additional resources. Which interpersonal skill can you use to strike a middle ground between both the teammate’s and stakeholders’ needs?

• Positive attitude
• Conflict mediation
• Understanding motivations
• Negotiation

 

8. As a project manager impacting an organization, you want to effectively manage the project. Which of the following would a project manager do to effectively manage the project? Select all that apply.

• Frequently communicate the larger project goal to the team.
• Check in with the team as little as possible to increase productivity.
• Change the project end goal to meet the needs of project tasks.
• Understand the impact of each process within the project.

 

9. Fill in the blank: In project management, a _____ is a person or an organization that defines the project requirements. They also may set important guidelines, such as the budget and deadlines.

• vendor
• customers
• competitor
• teammate

 

10. Which of the following are examples of how a project manager empowers their team? Select all that apply.

• Asks team members to get approval before communicating directly with stakeholders
• Delegates project responsibilities
• Uses team members’ input in project planning and execution 
• Allows team members to make some decisions for the project

 

Shuffle Q/A

 

11. As a project manager you are transparent, which means being up front with plans and ideas and making information readily available. What project management value does this represent?

• Effective communication
• Optimism
• Delegation
• Prioritization

 

12. As a project manager, you choose the best project management methodology for your team and ensure they adhere to it throughout the project. What project management responsibility does this represent?

• Hold all team members accountable for their assigned tasks.
• Ensure that issues and risks are tracked and visible.
• Help teammates adopt the right workflows and project management styles.
• Collaborate with other teams at the organization.

 

13. What is an example of measuring progress for a cross-functional team?

• Defining key items and encouraging team members to ask questions.
• Learning what makes team members feel supported and giving positive feedback.
• Asking team members if they anticipate being finished on time and, if not, how you can help them succeed.
• Setting up effective tools so the team can easily work together.

 

14. You’re a project manager on a team that is improving a product. How can you enable your teammates to make decisions?

• Keep the task schedule vague and allow flexibility on deadlines.
• Require teammates to include stakeholders during brainstorming sessions.
• Provide data and feedback about how customers interact with the product.
• Limit communication with stakeholders to avoid their input until product launch.

 

15. As a project manager impacting an organization, you want to build a great team. Which of the following would a project manager do to build a great team? Select all that apply.

• Address the team’s needs whenever it’s most convenient for the project manager’s schedule.
• Take the time to understand each team member’s motivations, strengths, and weaknesses.
• Allow the team members to have input and ask questions.
• Understand the customer’s requirements to better shape the skills needed for the team.

 

16. Which of the following are examples of internal customers? Select all that apply.

• Suppliers
• Team members
• Management
• Organizational departments

 

17. As a project manager, you take the time to share the lessons that you, as a project manager, have learned. In doing this, you are utilizing interpersonal skills to fulfill what responsibility?

• Controlling change
• Communicating status and concerns
• Teaching and mentoring
• Planning and organizing

 

18. To be an effective project manager, what important actions/steps should you take?

• Limit communication between team members so they can complete their work
• Gain mastery over every detail of a project at all times
• Ensure team members understand the team’s objectives and their individual tasks
• Confirm team members handle the documentation and organization necessary to finish the project

 

19. When budgeting a project, what is the responsibility of a project manager?

• Creating a schedule so team members know when their task should be complete
• Controlling costs to ensure more money isn’t spent than what key stakeholders approved
• Setting a period of time for a team member to complete an activity
• Using a productivity tool to share information across the team

 

20. How can a project manager better communicate goals and clarify those goals for a cross-functional team?

• Learn what makes team members feel supported and provide positive feedback.
• Be direct and concise, avoiding extraneous details and explanations.
• Ensure team members have the correct skill sets for each project task.
• Record meeting notes and document how much work the team has completed.

 

21. After several years as a project manager, you’ve learned that project plans often face unexpected changes, even with careful upfront planning. When this happens, you are able to adjust while helping your team stay calm. Which core project manager skill set are you demonstrating with these behaviors?

• Strong organizational skills
• Enabling decision-making
• Communicating and escalating
• Flexibility

 

22. A project manager's ability to guide teammates to complete their assigned work without acting as their direct managers is called _____.

• conflict mediation
• influencing without authority
• understanding motivations
• adjusting interpersonal dynamics

 

23. As a project manager impacting an organization, you want to break down barriers to help your team succeed. Which of the following would a project manager do to break down barriers?

• Make sure you clearly understand customer expectations.
• Advocate for additional resources for your team.
• Communicate the impacts of each process within the project to the team.
• Understand each team member’s motivations, strengths, and weaknesses.

 

24. As a project manager, how can you protect the team from changes to the project? Select all that apply.

• Clearly identify any project changes.
• Limit communication outside the team once the project begins.
• Let the stakeholders know how changes impact the budget and schedule.
• Document initial expectations of the project.

 

25. Jamar just landed his first project management job with a construction company. Which of the following is necessary for Jamar to be an effective construction project manager?

• Jamar must have a college degree in management.
• Jamar must have a lot of experience in construction.
• Jamar must help the engineers and construction workers communicate with one another to ensure that they are all on the same page.
• Jamar must have a college degree in engineering.

 

26. As a project manager on a product team, which of the following activities would be the best way to ensure that issues and risks are tracked and visible? Select all that apply.

• Establish “escalation paths.”
• Collaborate with other teams at the organization.
• Give teammates ownership over specific pieces of the project and manage the tasks, not the person.
• Choose the best project management methodology for your team and ensure they adhere to it throughout the project.

 

27. As a project manager, you learn that the stakeholders are changing the nature of the project and the team’s deliverables will change as a result. You aren’t sure how this will affect the team’s tasks. How will you handle this ambiguity and deliver the news to the team?

• Tell them you’re upset with the changes and you didn’t make the decision
• Tell them the vague updates from stakeholders so they know all the information that you do
• Tell them there’s nothing you can do because the stakeholders fund the project
• Tell them you care about the challenges they are facing and are there to support them

 

28. A key team member on the project you are managing decides to quit because they cannot come into the office every day. You offer to let them work from home three days a week, if they will stay on. Which interpersonal skill are you using?

• Positive attitude
• Negotiation
• Conflict mediation
• Understanding motivations

 

29. As a project manager, you ensure that everyone working on the project understands their task goal as well as the big picture goal for the finished product. This adds value to your project in which way?

• Breaking down barriers
• Fostering relationships
• Managing the project
• Focusing on the customer

 

30. As a project manager, you maintain an open door policy to build trust within your team and among stakeholders. In doing this, you are utilizing interpersonal skills to fulfill what responsibility?

• Communicating status and concerns
• Budgeting and controlling costs
• Controlling change
• Teaching and mentoring

 

31. Suppose that as a project manager, you assign tasks to the team members who can best complete them. What project management value does this represent?

• Delegation
• Prioritization
• Optimism
• Effective communication

 

32. As a project manager, you keep track of project activities so that you can demonstrate progress to your stakeholders. Which project management responsibility does this represent?

• Removing unforeseen barriers
• Managing tasks
• Utilizing productivity tools
• Managing the budget

 

33. As a project manager on a product team, which of the following responsibilities are part of your role within the team? Select all that apply.

• Hold all team members accountable for their assigned tasks.
• Directly manage each team member working on the project.
• Ensure that issues and risks are tracked and visible.
• Collaborate with other teams at the organization.

 

34. As a project manager, one of your team members suddenly must leave your project to deal with a family emergency. To stay on schedule, you pull another team member off of a task that is not time-sensitive and assign him to the urgent task that your departing team member was working on. Which flexible planning strategy did you use to deal with this unexpected circumstance?

• Enabling decision-making
• Assessing external constraints
• Planning for risks and challenges
• Calculating “float” in your schedule.

 

35. Why is it important for a project manager to build relationships with customers?

• Because customers make money for the business
• So that the other team members don’t have to talk to customers
• Because a satisfied customer will attract more customers
• Because customers define the project requirements

 

36. Yui is a project manager working for a clothing company developing a new line of winter sleepwear. Which of the following is necessary for Yui to manage this project effectively?

• Yui must know every single detail about the project at all times.
• Yui must ensure team members understand their objectives and have what they need to be successful in their tasks.
• Yui must directly manage her team members while they do their tasks.
• Yui must be able to do the things that each of her team members can do.

 

37. As a project manager, you're an expert at determining which tasks are most critical to the success of a project and helping team members identify and break down large tasks into smaller steps. What project management value does this represent?

• Delegation
• Prioritization
• Effective communication
• Optimism

 

38. You’re a project manager on a team that is improving a product. You employ a variety of helpful tools and templates, along with your familiarity of popular project management styles, to help you document the project throughout its lifecycle. Which core project manager skill set are you demonstrating with these behaviors?

• Communicating and escalating
• Enabling decision-making
• Flexibility
• Strong organizational skills

 

39. Which of the following are examples of external customers? Select all that apply.

• Consumers
• Suppliers
• Contractors
• Team members

 

40. Which of the following is necessary to be an effective project manager?

• You must trust team members on the technical aspects of a project.
• You must know all of the technical details of a project before starting.
• You must have a college degree in management.
• You must have been in the project’s industry for at least two years.

 

41. As a project manager, you are careful to recognize team members’ particular strengths and match them to tasks they are most capable of completing. What project management value does this represent?

• Delegation
• Optimism
• Effective communication
• Prioritization

 

42. As a project manager, you use productivity tools and develop processes to improve information sharing across the team. Which project management responsibility does this represent?

• Managing tasks
• Managing the budget
• Planning and organizing
• Removing unforeseen barriers

 

43. Suppose you are trying to figure out how a team member prefers to receive positive recognition. Which interpersonal skill can you use to make this determination?

• Work ethic
• Understanding motivations
• Conflict mediation
• Negotiation

 

44. As a project manager impacting an organization, you want to build a great team. Which of the following would a project manager do to build a great team? Select all that apply.

• Ensure the team knows that each individual is valued, trusted, and appreciated.
• Bring on people with the right skills.
• Address the team’s needs whenever it’s most convenient for the project manager’s schedule.
• Communicate the impacts of each process within the project to the team.

 

45. As a project manager building a relationship with your customer, which of the following questions will help you focus on the customer? Select all that apply.

• How did you hear of our organization?
• Have you participated in any other projects with our organization?
• What prompted you to ask for help at this time?
• What is your hope for the outcome of this project?

 

Week 3 – The project management life cycle and methodologies

 

Which project methodology involves reducing variations by ensuring that quality processes are followed every time?

• Waterfall
• Six Sigma
• Scrum
• Agile

 

1. Which term refers to the process of initiating a project, making a plan, executing and completing tasks, and closing a project?

• Waterfall methodology
• Project life cycle
• Agile methodology
• Project management methodology

 

2. Why should project managers always make a plan (phase two) before executing and completing tasks (phase three)?

• Because executing and completing tasks is crucial to understanding scope, cost, and timeline
• Because creating a budget, setting a schedule, and determining roles and responsibilities is crucial to developing the project charter
• Because executing and completing tasks is crucial to creating a budget, setting a schedule, and determining roles and responsibilities
• Because creating a budget, setting a schedule, and determining roles and responsibilities is crucial to executing and completing tasks

 

3. What is the term for a set of guiding principles and processes for owning a project through its life cycle?

• Project management methodology 
• Waterfall methodology
• Life cycle methodology
• Project life cycle

 

4. Which answer best describes the Waterfall project management methodology?

• Created in the seventies, the Waterfall methodology refers to the sequential ordering of phases, including initiating, planning, executing, and closing.
• Created in the eighties, the Waterfall methodology refers to the sequential ordering of phases, including defining, measuring, analyzing, improving, and controlling.
• Created in the nineties, the Waterfall methodology refers to being able to move quickly and easily through a project by working on many tasks at once.
• Created in the eighties, the Waterfall methodology refers to being able to move quickly and easily through a project by combining and eliminating tasks.

 

5. What is the main advantage of the Waterfall methodology over the Agile approach?

• Waterfall takes a flexible approach, letting teams make adjustments as they go.
• Waterfall focuses on reducing waste within an operation.
• Waterfall allows for easy reorganization of tasks as the project progresses.
• Waterfall has clearly defined expectations and helps teams avoid expensive changes to a project once it has started.

 

6. Which project management approach includes the following phases: define, measure, analyze, improve, control.

• Agile methodology
• Linear methodology
• Lean Six Sigma methodology
• Waterfall methodology

 

7. Which of the following are project manager responsibilities during the planning phase? Select all that apply.

• Get project approval
• Establish the team
• Create a budget
• Set the schedule

 

8. Which of the following are project manager responsibilities during the execution phase? Select all that apply.

• Handle communication for the team
• Manage the project’s progress
• Make adjustments to the schedule, budget, and resources
• Do the majority of the work

 

9. In which project phase does it help to ask questions such as: “Who are the stakeholders?”, “What skills and resources will the project require?”, and “What are the client’s or customer’s goals?”

• Make a plan
• Execute the project
• Close the project
• Initiate the project

 

10. Which project management approach uses the 5S quality tool, the DMAIC process, and Kanban boards?

• Scrum
• Lean Six Sigma
• Waterfall
• Agile

 

Shuffle Q/A

 

11. Choose the best definition for a project management methodology.

• A project management methodology is a set of guiding ethical values for operating a project through its life cycle.
• A project management methodology is a set of guiding laws and measures for owning a project through its life cycle.
• A project management methodology is a set of guiding tasks and measurements for owning a project through its life cycle.
• A project management methodology is a set of guiding principles and processes for owning a project through its life cycle.

 

12. Which project management methodology is organized in sequential phases (including initiating, planning, executing, and closing)?

• Lean Six Sigma methodology
• Waterfall methodology
• Agile methodology
• DMAIC methodology

 

13. As a project manager, you start a project with concrete timelines and strict deliverables. What project management methodology should you use?

• Waterfall methodology
• Control methodology
• Scrum methodology
• Agile methodology

 

14. A project manager monitors the current process of a project closely. They want to avoid the project reverting to previous inefficient ways. What phase of the Lean Six Sigma methodology involves these activities?

• Improve
• Analyze
• Control
• Define

 

15. While planning the project, a project manager considers possible delays, budget changes, and legal issues. What are they trying to reduce by considering these things?

• Plans
• Resources
• Deliverables
• Risks

 

16. A project manager writes weekly progress reports and adjusts the project timeline as the team completes tasks. At what stage of the project do these events occur?

• Initiation
• Closing
• Planning
• Execution

 

17. A project manager has documented what went well in the project and reflects on ways to improve in the future. What project phase have they just completed?

• Execute the project
• Initiate the project
• Make a plan
• Close the project

 

18. Which project methodology is more traditional where tasks or phases are completed in a linear, sequential manner?

• Lean
• Agile
• Waterfall
• Scrum

 

19. A project manager creates a timeline and defines all tasks that the team needs to complete. What phase of the project life cycle are they implementing?

• Close the project
• Execute and complete tasks
• Making a plan
• Initiate the project

 

20. As a project manager, you documented the deliverables for a project and showcased the project’s value to leadership. The project has been approved. What is the next phase of the project lifecycle?

• Plan the project
• Initiate the project
• Execute the project
• Close the project

 

21. As a project manager, your team is creating a product that will require flexibility—changes are likely to occur. Also, tasks will overlap or happen at the same time as other tasks. Which project management methodology is the best for your project?

• Circular methodology
• Linear methodology
• Iterative methodology
• Waterfall methodology

 

22. Which answer best describes the Agile project management methodology?

• Created in the seventies, the Agile methodology refers to the sequential ordering of phases, including initiating, planning, executing, and closing.
• Created in the nineties, the Agile methodology refers to being able to move quickly and easily through a project by working on many tasks at once.
• Created in the eighties, the Agile methodology refers to being able to move quickly and easily through a project by combining and eliminating tasks.
• Created in the eighties, the Agile methodology refers to the sequential ordering of phases, including defining, measuring, analyzing, improving, and controlling.

 

23. What is the main advantage of the Agile approach over the Waterfall methodology?

• Agile takes a flexible approach, letting teams make adjustments as they go.
• Agile focuses on reducing waste within an operation.
• Agile allows the project manager to make centralized decisions and assign tasks.
• Agile has clearly defined expectations and helps teams avoid expensive changes to a project once it has started.

 

24. What phase in the Lean Six Sigma methodology focuses on collecting data to look at the current process and locate exactly where the problems are?

• Analyze
• Control
• Define
• Measure

 

25. After a team meeting, the project manager realizes there might be a delay in delivery due to an unexpected obstacle. They reach out to the clients to explain the situation. At what stage of the project would this event take place?

• Execution
• Closing
• Initiation
• Planning

 

26. In which project plan phase does the project manager celebrate successes and release the team to support other projects within the company?

• Make a plan
• Close the project
• Execute the project
• Initiate the project

 

27. Which project management approach uses the 5S quality tool and implements a Kanban scheduling system to manage production?

• Lean
• Agile
• Scrum
• Waterfall

 

28. Which of the following are phases of the project life cycle? Select all that apply.

• Improve and control
• Execute and complete tasks
• Close the project
• Initiate the project

 

29. Your team has completed the tasks required and delivered the product on time to the client. What is the next phase of the project lifecycle?

• Initiate the project
• Plan the project
• Execute the project
• Close the project

 

30. A project manager sets the schedule for the project and establishes team roles. In what phase of the project do these activities occur?

• Closing
• Updating
• Initiating
• Planning

 

31. What project management methodology requires the team to complete the previous phase before the next phase starts?

• Iterative methodology
• Agile methodology
• Flexible methodology
• Linear methodology

 

32. A project manager starts a project to build a new website. The team will launch the new homepage first and then update the remaining pages. What project management methodology should the project manager use?

• Analyze methodology
• Agile methodology
• Lean Six Sigma Methodology
• Waterfall methodology

 

33. As a project manager, your team is launching a new product. Each step to launch the product includes clearly defined tasks. A task won’t begin until another task ends. Also, once the project starts, any changes to the product will be expensive. Which project management methodology is best for this project?

• Lean Six Sigma methodology
• Scrum methodology
• Waterfall methodology
• Agile methodology

 

34. What phase in the Lean Six Sigma methodology involves identifying gaps and issues from the data collected through surveys and reports?

• Impact
• Measure
• Control
• Analyze

 

35. Fill in the blank: Before moving into the planning phase, a project manager needs to receive _____ from the decision maker(s).

• a project schedule
• resources
• project approval
• budgetary funds

 

36. A project manager completes a report to communicate final results with the project’s stakeholders. At what stage of the project would this event take place?

• Execution
• Initiation
• Planning
• Closing

 

37. As a project manager, you have gotten approval from your leadership team and planned the project from start to finish. What is the next step in the project phase?

• Make a plan
• Initiate the project
• Execute the project
• Close the project

 

38. A project manager evaluates how the project went and celebrates the team’s hard work. What phase of the project life cycle are they implementing?

• Improve and control
• Execute and complete tasks
• Close the project
• Initiate the project

 

39. What project management methodology would work best for building a house?

• Iterative methodology
• Agile methodology
• Linear methodology
• Flexible methodology

 

40. As a project manager, you need to plan the catering for the week-long company retreat. The budget is very tight and catering is precise. What is the best project management methodology to use?

• Define methodology
• Lean Six Sigma Methodology
• Agile methodology
• Waterfall methodology

 

41. As a project manager, your team is improving one of your client’s current sales conversion processes. This is a complex project with many steps. It’s also high-risk. One missed step could cost your client significant potential revenue. Which project management methodology is best for this project?

• Lean Six Sigma methodology
• Sequential methodology
• Linear methodology
• Waterfall methodology

 

42. Which of the following are project manager responsibilities during the initiation phase? Select all that apply.

• Create a budget
• Define project goals
• Get project approval
• Determine resources needed

 

43. What are the phases of the project life cycle?

• Initiate the project, make a plan, communicate progress, close the project
• Make a plan, initiate the project, communicate progress, close the project
• Initiate the project, make a plan, measure and analyze tasks, close the project
• Initiate the project, make a plan, execute and complete tasks, close the project

 

44. What project management methodology allows some of the phases and tasks to overlap?

• Iterative methodology
• Ordered methodology
• Linear methodology
• Agile methodology

 

45. What project management strategy involves adjusting to changes as they emerge and working with regular client feedback to deliver the best value as quickly as possible?

• Lean Six Sigma methodology
• DMAIC methodology
• Agile methodology
• Waterfall methodology

 

46. The Lean Six Sigma approach includes which of the following phases?

• Impact, measure, define, control, analyze
• Define, measure, analyze, improve, control
• Connect, control, impact, apply, analyze
• Measure, define, apply, improve, control

 

47. Fill in the blank: _____ can be people, equipment, software programs, vendors or locations needed to complete a project.

• A budget
• A resource
• An approval
• A team

 

48. Which of the following are project manager responsibilities during the closing phase? Select all that apply.

• Complete the project proposal
• Reflect on lessons learned
• Ensure all tasks are complete
• Confirm acceptance of the project outcome

 

49. A project manager has identified the major milestones of the project and what tasks make up each milestone. What project phase have they just completed?

• Make a plan
• Execute the project
• Initiate the project
• Close the project

 

Week 4 – Organizational structure and culture

 

Which of the following concepts is a defining part of organizational culture?

• A company’s products and services
• A company’s structure, hierarchy, and goals
• A company’s shared values
• A company’s income and expenses

 

Which of the following are core concepts and best practices that change management centers around? Select all that apply.

• Creating a sense of ownership and urgency around the project

• • Completing the project on time and on budget

• Communicating effectively

• Figuring out the right combination of skills and personalities to work on your team

 

As a project manager, you want to integrate change management into your project. You do this by ensuring stakeholders are aware of the upcoming changes. You introduce the deliverable to stakeholders by hosting a demonstration and a question and answer forum. These actions represent which change management best practice?

• Be proactive

• Use tools
• Practice empathy
• Follow a consistent process

 

1. Define organizational structure.

• How a company is arranged, how job tasks are divided and coordinated, and how members of the organization relate to one another
• How a company’s corporate governance functions, how it prioritizes clear and sustainable goals, and how it implements changes
• How a company defines its values, how it retains employees, and how teams maintain productivity
• How a company sets budgets, documents expenses, and tracks income

 

2. Which answer best describes a Matrix organizational structure?

• It includes an internal group that defines and maintains project management standards across the organization.
• It has a linear reporting, which is similar to the structure of a military branch.
• It involves reporting to stakeholders across teams in addition to direct managers.
• It follows a traditional, top-down reporting structure with a clear chain of command.

 

3. How does a company’s organizational structure impact project management?

• It affects the project’s success rate and a team’s ability to improve.
• It affects the success of change management and the availability of resources.
• It affects the project manager’s authority and the availability of resources.
• It affects the project manager’s authority and the success of change management.

 

4. Define organizational culture.

• A company’s shared values, mission, and history
• A company’s structure, hierarchy, and goals
• A company’s income and expenses
• A company’s schedule and plans

 

5. Why should project managers learn about organizational culture? Select all that apply.

• So they can communicate more effectively with teams
• So they can demonstrate how a project supports the company’s mission and values
• So they can manage change effectively
• So they can assign the right number of people to a project

 

6. Which term refers to the delivery of a completed project and its successful adoption by an organization?

• Change management
• Change governance
• Project management
• Project governance

 

7. What questions can project managers ask themselves in order to help manage change effectively? Select all that apply.

• Which influencers in the organization can affect the change?
• Which leaders shouldn’t be informed of the change?
• What are the best means of communication to convey the change?
• How will the organization react to change

 

8. As someone interviewing for a project management role, you ask questions about sick days and vacation, working from home, and if the company supports employees sharing their identity in the workplace. Which part of a company’s culture do these questions help you learn more about?

• Processes
• Policies
• Vision
• Compensation

 

9. As a project manager, you want to integrate change management into your project. To prepare for the adoption of your recommended changes and to gather information, you incorporate surveys, flowcharts, and culture mapping. These actions represent which change management best practice?

• Use tools
• Practice empathy
• Follow a consistent process
• Consider the trends

 

10. Fill in the blank: Project governance covers _____.

• roles such as sponsor, stakeholder, project manager, client, and team members
• phases such as the initiating, planning, executing, and closing of a project
• decisions such as policies, regulations, functions, processes, and procedures
• documents such as the project charter, project proposal, RACI chart, and project communication plan

 

Shuffle Q/A

 

11. Which of the following refers to how a company arranges its employee hierarchy, divides and coordinates job tasks, and enables members of the organization to relate to one another?

• Authoritative structure
• Matrix organizational structure
• Organizational structure
• Project Management Office (PMO)

 

12. Which main function of a PMO involves defining project criteria, selecting projects according to the organization’s business goals, and then providing a business case for those projects to management?

• Strategic planning and governance
• Budget allocation
• Common project culture
• Resource management

 

13. As a project manager, you believe limited access to the necessary people and equipment could cause the project to go past deadline. Which organizational topic could you discuss with your key stakeholder to get the project back on track?

• Report availability
• Resource availability
• Stakeholder availability
• Meeting availability

 

14. When working in different geographies, why is awareness of established customs important for understanding organizational culture?

• It will impress your superiors.
• It can help you feel more comfortable.
• It can lead to product innovation.
• It can help you form respectful relationships.

 

15. Which of the following best describes an example of successful change management?

• Your team develops software that meets the success criteria presented to you by your company’s CFO.
• Your company is restructuring and you have been chosen to manage a key project.
• HR adopts the new onboarding process that your project team was tasked to develop.
• Your team is selected to implement a key project for your company’s Office of Procurement.

 

16. Which of the following change management tools are designed to visualize your project's development process?

• Culture mapping
• Feedback mechanisms
• Scatter Plots
• Flowcharts

 

17. Fill in the blank: A project manager becomes a _____ at a company—someone who helps an organization transform by focusing on organizational effectiveness.

• traditionalist
• competitor
• contrarian
• change agent

 

18. Fill in the blank: _____ is the framework for how project decisions are made.

• Project governance
• Organizational structure
• Corporate governance
• Corporate vision

 

19. Which of the following best describe organizational structure?

• How members of the organization relate to and interact with one another
• How the organization’s identity and personality is demonstrated
• How changes are implemented within the organization
• How leadership creates operational processes within the organization

 

20. Which of the following refers to an internal group that defines and maintains project standards across the organization?

• Matrix organizational structure
• Project Planning Office (PPO)
• Project Management Office (PMO)
• Classic organizational structure

 

21. Which of the following concepts is a defining part of organizational culture?

• A company’s schedule and plans
• A company’s revenue
• A company’s mission
• A company’s location

 

22. As a project manager, your team created a more efficient reporting dashboard. Now, you’re trying to get the organization to accept and adopt the new dashboard. What organizational process does this situation represent?

• Project governance
• Change adoptance
• Project management
• Change management

 

23. What can a project manager do to manage changes effectively and encourage project adoption? Select all that apply.

• Avoid having team members as advocates because they may be too enthusiastic about the project
• Create a sense of ownership and urgency around the project
• Communicate clearly by being transparent and upfront with their ideas
• Encourage supervisors to use their authority to force employee adoption

 

24. As someone interviewing for a project management role, you want to understand the organizational culture of the company you’re interviewing with. Which of the following questions could help you learn about the company’s processes? Select all that apply.

• How might the person in this role contribute to the organization’s mission?
• How many new projects does the company expect for this year?
• How do employees measure the impact of their work?
• How are new employees onboarded?

 

25. As a project manager, you want to integrate change management into your project. Which of the following tools could you use to help people adopt a change? Select all that apply.

• Feedback mechanisms
• Scatter charts
• Culture mapping
• Task tracking

 

26. What action should a project manager take to ensure effective project governance?

• Prioritize governance trends over the organization’s specific needs.
• Treat project governance as separate from corporate governance.
• Take on projects without sufficient resources to push the team beyond their perceived capabilities.
• Elicit the input of senior stakeholders since they are decision makers.

 

27. Fill in the blank: An organization's structure is most commonly mapped out using a _____ .

• personnel chart
• communication roadmap
• top-down hierarchy
• reporting chart

 

28. You have started a new job at a company where project managers often have the same level of authority as functional managers. Which of the following best describes the organizational structure at your company?

• Matrix structure
• Functional structure
• PMO structure
• Classic structure

 

29. Which of the following accurately describes how organizational structure impacts project management? Select all that apply.

• It affects the client’s criteria for success.
• It affects the project manager’s level of authority and their ability to make decisions that impact the larger organization.
• It affects the availability of resources that can be devoted to a project.
• It affects the client’s project satisfaction.

 

30. Fill in the blank: An organization's culture provides context and acts as a guide for what their people value, how they operate on a daily basis, how they relate to one another, and how they can be expected to perform. In other words, organizational culture can be thought of as the company's _____ .

• goals
• personality
• structure
• strengths

 

31. Which of the following questions can help project managers learn about a company’s organizational culture? Select all that apply.

• Are there company sanctioned social events?
• What is the company’s best-selling product/service?
• When was the organization founded?
• How are projects typically run?

 

32. As someone interviewing for a project management role, you want to understand the organizational culture of the company you’re interviewing with. Which of the following questions could help you learn about the company’s policies? Select all that apply.

• What are the company’s mission and value statements?
• What are appropriate ways for employees to share their identity in the workplace?
• Does the company allow employees to work from home?
• What will be the average age of your project team members?

 

33. Which of the following refers to the council that helps project managers make and approve strategic decisions that affect both the company and the project?

• Office of legal affairs
• Chief Executive Officer
• Stakeholder
• Steering committee

 

34. Which of the following are ways that organizational structure determines your role as a project manager? Select all that apply.

• Organizational structure determines where you fit in
• Organizational structure determines your career growth
• Organizational structure determines how frequently to communicate
• Organizational structure determines who you should communicate with

 

35. Which answer best describes a Classic organizational structure?

• It refers to how a company is arranged, how job tasks are divided and coordinated, and how members of the organization relate to one another.
• It allows for easy communication among project teams that sit across different functions.
• It refers to the traditional, top-down reporting structure with a clear chain of command.
• It involves reporting to stakeholders across teams in addition to direct managers.

 

36. Which of the following questions can help project managers learn about a company’s organizational culture? Select all that apply.

• What is the benchmark salary for people performing this project role?
• How are decisions made, majority vote or top down approvals?
• Where was the organization founded?
• What kinds of rituals are in place when someone new comes to the office?

 

37. As someone interviewing for a project management role, you ask questions about how team members provide feedback to one another, ways the company celebrates success, and whether risk-taking is encouraged. Which part of a company’s culture do these questions help you learn more about?

• Atmosphere
• Mission
• Policies
• Processes

 

38. As a project manager, you want to integrate change management into your project. You do this by establishing a change management process early in the project. You also adopt portions of the company’s change management plan so that it aligns with your project. These actions represent which change management best practice?

• Communicate about upcoming changes
• Practice empathy
• Use tools
• Follow a consistent process

 

39. Which of the following refers to a company’s shared values, mission, and history?

• Organizational culture
• Organizational structure
• Project Management Office (PMO)
• Change management

 

40. Which questions can help project managers learn about a company’s organizational culture? Select all that apply.

• Which style of project management does the company use?
• How much revenue did the organization earn last year?
• When was the organization founded?
• How do employees prefer to communicate?

 

41. Which of the following statements is true of the change management process? Select all that apply.

• It follows Waterfall methodology principles.
• It is the sole responsibility of the project manager.
• It requires effective communication from the project manager.
• It includes the successful delivery and adoption of a completed project.

 

42. In business, what is the management framework within which decisions are made and accountability is determined?

• Agile
• Organizational culture
• Governance
• Change management

 

43. Which of the following concepts are part of organizational culture? Select all that apply.

• A company’s shared values
• A company’s mission
• A company’s stock price
• A company’s history

 

44. What tools can a project manager incorporate to assist in project adoption? Select all that apply.

• Feedback mechanisms, such as surveys, to capture stakeholder input
• Flowcharts to illustrate the project’s development process
• Culture mapping to illustrate how the company’s values, norms, and employees behavior may be affected by the project
• Reporting charts to show the relationships among people and groups within the organization

 

45. As someone interviewing for a project management role, you want to understand the organizational culture of the company you’re interviewing with. Which of the following questions could help you learn about the atmosphere at the company? Select all that apply.

• What are some of the ways the company celebrates success?
• How do managers support and motivate their team?
• What is the company’s dress code?
• What is the average salary for the company’s project managers?

 

46. As a project manager, you want to integrate change management into your project. Which of the following questions will help you understand how to do so? Select all that apply.

• What is the timeline for implementing my project?
• What are the best means of communication for informing people about my product?
• What other products are available to achieve the goals of my project?
• What management practices will lead to the successful implementation of my project?

 

 

Course 2 – Project Initiation: Starting A Successful Project

 

Week 1 – Fundamentals of project initiation

 

You expect that a project will bring in $12,000 USD in revenue per year. You estimate it will cost $5,000 up front. You also estimate costs of $50 per month for the first 12 months, which equals $600 per year. Using the formula (G-C) ÷ C = ROI, how would you calculate the project’s return on investment (ROI) after the first 12 months?

• (12,000 - 5,600) ÷ 5,600 = 114%

• (12,000 - 5,000) ÷ 5,000 = 140%
• (12,000 - 5,600) ÷ 5,000 = 128%
• (5,600 - 5,000) ÷ 12,000 = 5%

 

1.Why is it important to initiate a project? Select all that apply.

• Help the project manager establish a good reputation
• Provide a strong foundation and set the stage for success
• Determine if the project’s benefits outweigh the costs
• Solidify the scope of a project

 

2. What two questions can a project manager ask to determine a project’s costs?

• How will the user experience be improved?
• What are the ongoing project costs?
• What value will the project create?
• How much time will people have to spend on the project?

 

3. What are the key components of project initiation?

• Goals, scope, planning, documentation, success criteria, and resources
• Goals, scope, deliverables, success criteria, stakeholders, and resources
• Findings, scope, planning, deliverables, success criteria, and resources
• Findings, scope, deliverables, monitoring progress, stakeholders, and resources

 

4. Imagine you’re the project manager of a new grocery delivery service. You meet with stakeholders to set an overarching framework of what is and is not included in the project statement of work and deliverables. Which project initiation component are you trying to determine?

• Scope
• Resources
• Project charter
• Success criteria

 

5. What term refers to the budget, people, materials, and other items necessary to complete a project?

• Deliverables
• Resources
• Scope
• Success criteria

 

6. A project charter adds value to projects in what three ways?

• Sets up a framework for what project work the team needs to do
• Allows project managers to get organized
• Includes a plan to mitigate potential risks
• Helps project managers communicate project details to others

 

7. Fill in the blank: _____ are gains that are not quantifiable.

• Quarterly income
• Ongoing costs
• Intangible benefits
• Yearly profits

 

8. You expect that a project will bring in $25,000 USD in revenue per year. You estimate it will cost $12,000 up front. You also estimate costs of $200 per month for the first 12 months, which equals $2,400 per year. Using the formula (G-C) ÷ C = ROI, how would you calculate the project’s return on investment (ROI) after the first 12 months?

• (25,000 – 14,400) ÷ 14,400 = 74%
• (25,000 – 12,000) ÷ 12,000 = 108%
• (25,000 – 12,000) ÷ 14,400 = 90%
• (25,000 – 14,400) ÷ 12,000 = 88%

 

Shuffle Q/A

 

9. Fill in the blank: Project initiation includes determining resources, documenting key components, and _____.

• solidifying scope
• establishing a schedule
• finalizing budgets
• onboarding the team

 

10. As a project manager, you investigate the value a project will create and how much time will be saved. What step of the cost benefit analysis are you completing?

• Expense analysis
• Goals analysis
• Cost analysis
• Benefit analysis

 

11. Which of the following are key components of project initiation? Select all that apply.

• Scope
• Success criteria
• Project charter
• Goals

 

12. As a project manager, you define the standards to meet for the project’s success. Which key component of project initiation does this scenario concern?

• Resources
• Success criteria
• Deliverables
• Scope

 

13. Imagine that the main supplier for a construction project runs out of steel girders and needs to obtain more to complete the order. Which key component of project initiation does this scenario concern?

• Resources
• Goals
• Scope
• Deliverables

 

14. What is the purpose of a project charter?

• Determines project roles and assign associated tasks
• Establishes communication channels and record preferred methods
• Defines the project and its goals and outline what is needed to accomplish them
• Outlines how to mitigate potential risks

 

15. When calculating a cost-benefit analysis for a project, what do you call gains that are not quantifiable?

• Yearly profits
• Intangible benefits
• Ongoing costs
• Quarterly income

 

16. You expect that a project will bring in $15,000 USD in revenue per year. You estimate it will cost $10,000 up front. You also estimate costs of $100 per month for the first 12 months, which equals $1,200 per year. Using the formula (G-C) ÷ C = ROI, how would you calculate the project’s return on investment (ROI) after the first 12 months?

• (15,000 – 11,200) ÷ 11,200 = 34%
• (15,000 – 10,000) ÷ 11,200 = 45%
• (11,200 – 10,000) ÷ 15,000 = 8%
• (15,000 – 11,200) ÷ 15,000 = 25%

 

17. In the initiation phase, a project manager performs research, consults with stakeholders, and clearly documents key project components. What does going through this process help them solidify?

• Project tasks
• Project scope
• Project delivery dates
• Project closeouts

 

18. As a project manager, you add a task to complete a new feature in the app your team is building. Which key component of project initiation are you working on?

• Success criteria
• Deliverables
• Scope
• Resources

 

19. As a project manager, you determine the budget, people, and material that you will need for an upcoming project. Which project initiation component are you trying to determine?

• Project charter
• Goals
• Resources
• Success criteria

 

20. As a project manager, you complete the stages in the project initiation phase. Who do you meet with to get project approval?

• The vendors working on the project
• The developing team
• The project stakeholders
• The project resources

 

21. Which document allows project managers to get organized, sets up a framework for what needs to be done, and communicates the framework to stakeholders?

• A project charter
• A risk log
• A retrospective document
• A budget plan

 

22. In the initiation phase, a project manager performs research, consults with stakeholders, and clearly documents key project components. What does going through this process help them solidify?

• Project tasks
• Project scope
• Project delivery dates
• Project closeouts

 

23. As a project manager, you analyze the amount of time team members will need to spend on a project and the likely ongoing project expenses. What step of the cost benefit analysis are you completing?

• Benefit analysis
• Goals analysis
• Cost analysis
• Expense analysis

 

24. As a project manager, you work with key stakeholders to define what needs to be completed and achieved for a project . Which key component of project initiation does this scenario concern?

• Resources
• Deliverables
• Goal
• Success criteria

 

25. What type of document needs approval from key stakeholders in order to move to the planning stage?

• A risk log
• A retrospective document
• A project charter
• A budget plan

 

26. You expect that a project will bring in $20,000 USD in revenue per year. You estimate it will cost $8,000 up front. You also estimate costs of $150 per month for the first 12 months, which equals $1,800 per year. Using the formula (G-C) ÷ C = ROI, how would you calculate the project’s return on investment (ROI) after the first 12 months?

• (20,000 – 8,000) ÷ 9,800 = 90%
• (20,000 – 9,800) ÷ 9,800 = 104%
• (20,000 – 9,800) ÷ 8,000 = 88%
• (20,000 – 14,400) ÷ 9,800 = 108%

 

27. What are two potential consequences of a project manager failing to properly initiate a project? Select all that apply.

• Stakeholders might not agree on what success looks like.
• External risks can affect project success.
• New dependencies can arise.
• Resources can be underestimated.

 

28. Fill in the blank: A cost-benefit analysis weighs the potential value of a project against money, resources, and _____ required.

• policies
• time
• expectations
• competitors

 

29. As a project manager, you meet with stakeholders to set what products and services you will complete for the project. Which project initiation component are you trying to determine?

• Success criteria
• Resources
• Deliverables
• Scope

 

30. Which of the following could be considered intangible benefits? Select all that apply.

• Customer satisfaction
• Brand perception
• Income earned
• Employee satisfaction

 

31. Fill in the blank: A cost-benefit analysis weighs the potential value of a project against money, resources, and _____ required.

• policies
• competitors
• time
• expectations

 

32. What key component in the project management cycle is a meeting scheduled with staff to train on a new product?

• Scope
• Deliverable
• Resource
• Success Criteria

 

33. As a project manager, what question will you ask to determine the brand perception of a project?

• Is this project likely to improve the company’s image and attract more customers?
• Will the project increase customer retention and cause them to spend more time on the product?
• Will this project reduce employee’s overtime hours and save the company money?
• Is this project likely to improve employee morale and reduce turnover?

 

Week 2 – Defining project goals, scope, and success criteria

 

As a project manager, you’re using the SMART criteria to craft goals for your team. During the process, you ask yourself if your team can misinterpret a goal. Which SMART criteria does this question represent?

• Specific

• Measurable
• Attainable
• Relevant
• Time-bound

 

During your weekly project meeting, the project sponsor adds a new deliverable requirement that costs $10,000 USD. This addition surpasses the budget by $5,000 USD. What is this an example of?

• External scope creep

• Calibrating scope
• Internal scope creep
• Internalizing scope

 

Consider the following scenario:

The Janco Car Company is about to deliver new cars to its affiliate dealerships. Right before shipping, several dealerships say they cannot receive the cars because of showroom schedules. Janco had not planned for the various dealerships’ showroom schedules. The dealerships ask for Janco to reorganize the car shipping schedule, costing Janco hundreds of thousands of dollars.

Which of the following steps could Janco have taken to help prevent scope creep?

• • Send the shipping schedule to all dealerships after delivery
  • Move the cars via airlines to keep the timelines in place
  • Use legal avenues to make the dealerships alter showroom schedules

• Include product delivery scheduling in the project scope

 

Once a team launches a project, there’s still work to be done. Which of the following scenarios would occur in the landing phase? Select all that apply.

• • Work with stakeholders on the prioritization and documentation before building a new product.

• Decide how to deliver an organization-wide announcement and campaign for the project.

• Check that forms and processes are collecting the necessary data to evaluate project success.

• Gather the project team to discuss what they learned during the project and how to improve the process.

 

As a construction project manager, your crew has been hired to build a new warehouse for a corporate customer. After a few weeks working on the project your customer announces that they will need their warehouse completed several weeks sooner than originally expected, but that they cannot spend more money on the project.

Using the triple constraint model, what trade-off could you use to meet your customer’s new requirements?

• • Change team roles

• Change the project scope

• Change the budget
• Change the project goals

 

Which of the following is a happiness metric?

• A 5% increase in customer satisfaction score

• A 35% increase in first-time customers
• Double the amount of time participating within an app
• A 20% increase in the amount of tasks completed

 

In the RACI model, which role offers insights or expertise to help others complete project tasks?

• • Responsible
  • Accountable

• Consulted

• Informed

 

What key questions should you consider when deciding who should be informed about a task? Select all that apply.

• • Which department manages the work?

• Who is affected by the outcome?

• Who is invested in task completion, but not directly involved in the work?

• Who are the subject matter experts (SMEs) for the task?

 

In your completed RACI chart, how many stakeholders are accountable for the “code the landing page” task?

• • 0

• 1

• 2 or more

 

In your completed RACI chart, who is responsible for creating the landing page mockup?

• • The Web Developer
  • The Graphic Designer
  • The Web Manager

• The Web Designer

 

1. As a project manager, you’re using the SMART criteria to craft goals for your team. During the process, you ask yourself if a goal is aligned to the organization or the company’s goals. Which SMART criteria does this question represent?

• Relevant
• Attainable
• Time-bound
• Specific
• Measurable

 

2. Which of the following scenarios best represents a project that is going out-of-scope?

• The deliverable to present your project’s pre-launch event at a three-day, in-person conference is now an online conference. The switch reduces the costs associated with event space, travel, and people resource tim.
• During the project weekly meeting, the project manager learns the main vendor will increase the cost of raw materials by 20% due to an international shortage.
• The manufacturer of one of the project deliverables just lost power after a large storm. They don’t expect to be in production for one week, delaying the project timeline.
• During the project weekly meeting, the project sponsor adds a new deliverable requirement that costs $10,000 USD. This addition surpasses the budget by $5,000 USD.

 

3. Consider the following scenario:

A new company project isn’t going well. The company hires outside evaluators to review the project. The evaluators tell the company that its plan has too many delays and that the company won’t be able to complete the project on time. They also identify one issue causing a delay is the company and the investors (stakeholders) have different expectations of what the completed project should be.

What step could the company have taken to avoid scope creep?

• Have stakeholder involvement before the project begins.
• Hire a different organization to review the project.
• Require more detailed bids from the evaluators in writing.
• Make the investors adopt the company’s project expectations.

 

4. Fill in the blank: The difference between a goal and a deliverable is that the goal is the desired outcome of the project and the deliverable is a _____ of the project.

• progress
• success criteria
• tangible outcome
• SMART method

 

5. Which of the following scenarios best represents project launch?

• The client agrees to the initial timeline and budget.
• The website development team researches a specific audience through sales data analysis.
• The project team releases a new product.
• The project manager works with stakeholders to develop project goals and deliverables.

 

6. Consider the following scenario: The Director of Product requests that the project manager do what they can to finish the project early. However, the Director also states that they cannot spend any additional funds.

Using the triple constraint model, what trade-off could the project manager use to meet the Director of Product’s request?

• Change the budget
• Change the project goal
• Change the project scope
• Change the team

 

7. Which of the following indicate whether a project manager accomplishes what they set out to do?

• Deviation critera
• Launch standard
• Accuracy standard
• Success criteria

 

8. Which of the following is an engagement metric?

• A 20% increase of participation time within an app.
• A 35% increase of first-time customers.
• Number of new customer sign-ups for a subscription.
• Double the amount of initial orders.

 

9. How will you quantify if you’re landing a project at its intended goal?

• Check if the project meets the initial success criteria
• Ask the clients if they’re happy with the result
• Send out feedback surveys to team members
• Solicit stakeholders for their opinions

 

10. Suppose as a project manager you’re receiving requests from stakeholders to add new features to the product you’re developing. How would you deal with this external scope creep?

• Implement the initial stakeholders requests and then ban all future requests.
• Agree on who can make formal requests and how your team will evaluate and act on those requests.
• Ignore the requests because the project is already underway.
• Take a team vote to decide if the team should add the new feature to the product.

 

11. Which of the following is true about Objectives and Key Results (OKRs)?

• Adoption and engagement are often used as metrics to measure results.
• There are typically 2–3 objectives for every key result.
• OKRs are rarely used to determine a project’s success criteria.
• OKRs are mainly for team-based metrics and not for individuals.

 

Shuffle Q/A

 

12. As a project manager, you’re using the SMART criteria to craft revenue goals for your team. During the process, you determine that current business conditions will allow for a maximum revenue increase of about 4.5% over last year’s revenue. Based on this estimate, you set a goal for your team to show at least 1% revenue increase each quarter of this year. In this instance, which SMART criteria are you using?

• Specific
• Measurable
• Attainable
• Relevant
• Time-bound

 

13. Which of the following demonstrates a project manager keeping the project in-scope? Select all that apply.

• The key stakeholder meets with the project manager to set the scope and deliverable agreements in writing. The project manager keeps the key stakeholder informed while communicating with project team members.
• The key stakeholder has had to meet with the project manager several times to define the project scope. The project manager is delaying meetings and is unclear about project tasks.
• The key stakeholder and the project manager clearly define the project scope in the initial planning stage. The project manager documents all the details to be referred to throughout the project life cycle.
• The key stakeholder clearly states the project needs to be completed in 6 months and must stay within scope. The project manager has not been able to keep the project on schedule and has yet to inform the key stakeholder of the delay.

 

14. Suppose that you’re starting as a project manager for a new client. What three strategies can you use to decrease the likelihood of scope creep and make the project a success? Select all that apply.

• Keep complicated documents from the client because you don’t want to confuse them.
• Set ground rules and expectations for client involvement once the project begins.
• Show the client the details of what you’re going to create and how much it will cost.
• Ask for constructive criticism on the initial product proposal.

 

15. As a project manager for an online retailer, you meet with your company’s head of customer service and are asked to establish a rewards program and monitor its effect on the number of repeat online customers. Your team launches a finished website that introduces a new rewards program and add a link to the website on all new order confirmation emails. Which of the following is a project goal in this scenario?

• Meet with your company’s head of customer service
• Add a link to the rewards program website on all new order confirmation emails
• Launch a finished website that introduces a new rewards program
• Monitor the effect of a new rewards program on the number of repeat online customers

 

16. What is part of a project launch?

• Presenting the final deliverable to the client
• Measuring the success of the project
• Defining and managing the project scope
• Budgeting the deliverables for success

 

17. Consider the following scenario: The Director of Product requests a project cost reduction of 25%. However, they also state that the product’s final result needs to look and function as originally agreed with no additions to project workload.

Using the triple constraint model, what trade-off could the project manager use to meet the Director of Product’s request?

• • Change the team
  • Change the timeline
  • Change the project goal

• Change the project scope

 

18. Which of the following best describes what success criteria are?

• The metrics that show whether your project accomplishes what you set out to do
• The process to determine whether your project tasks are in-scope or out-of-scope
• The amount of funds that are available for you to complete your project
• The use of the triple constraint model to manage changes to your project scope

 

19. As a project manager, you utilize your project management tools to check whether the project is progressing alongside the planned timelines. What type of metric would this be an example of?

• An adoption metric
• An engagement metric
• A business metric
• An efficiency metric

 

20. A project manager launches a project to streamline a local city's school bus route schedule to reduce the amount of time students are on the bus by 30%. What scenario below demonstrates that the project manager landed at the intended goal?

• The project manager reviews the data in 3 months to determine if they reduced the amount of time students spend on the bus by at least 30%.

• The project manager surveys the team members to ask how they feel about the project success; their feedback is reviewed and determines the next team.
• The project manager completes the research and development required for the plan and adds another county to compare success rates for the project.
• The project manager hands over the project to the client with all of the plans and documents and considers the project a success.

 

21. Fill in the blank: When determining a measurable outcome, _____ define how you will measure whether a desired outcome has been achieved.

• budgets
• key results
• goals
• objectives

 

22. Fill in the blank: The goal of a project helps to determine the _____.

• culture
• presentation
• stakeholders
• deliverables

 

23. As the project manager for a team of software developers, your team has been hired to develop a piece of proprietary software for a corporate customer. After a few weeks working on the project your customer announces that they must reduce their budget for your project by 15%, but that the software needs to look and function as originally agreed with no changes.

Using the triple constraint model, what trade-off could you use to meet your customer’s new requirements?

• • Change the project goals
  • Change the timeline

• Change the project scope

• Change team roles

 

24. Which of the following is the best example of success criteria?

• Launch a new website on time and on budget.
• Create a new product feature that increases customer engagement by 10%.
• Make a new user interface that is easier to use.
• Implement a successful onboarding process for new employees.

 

25. What’s a main difference between the adoption and engagement metrics?

• Adoption is generally a one-time occurrence. Engagement is ongoing.
• Adoption replaces a business metric. Engagement compliments other business metrics.
• Adoption is an external metric. Engagement is an internal metric.
• Adoption requires more expensive tools. Engagement requires less expensive tools.

 

26. As a project manager, your team has been tasked to come up with a new service that increases revenue by 4% within one year. The team implements a new service, a website has gone live, catalogs have been printed and delivered, orders have been received, and revenue starts to go up. How can you show that you’ve successfully landed this project?

• Demonstrate a 6% increase in revenue one year after implementation.
• Demonstrate a 4% increase in customer engagement after implementation.
• Demonstrate a 6% increase in revenue two months after implementation.
• Demonstrate implementation of website, delivery of catalogs, and new orders.

 

27. Fill in the blank: When determining a measurable outcome, _____ define what needs to be achieved and describe a desired outcome.

• key results
• objectives
• metrics
• budgets

 

28. As a project manager, you’re using the SMART criteria to craft revenue goals for your team. During the process, you look at last year's revenue data as a benchmark for deciding how much to increase revenue this year. In this instance, which SMART criteria are you using?

• • Specific

• Measurable

• Attainable
• Relevant
• Time-bound

 

29. As a project manager it is your responsibility to maintain the limits of the project. Which of the following are ways that scope creep is likely to affect your project? Select all that apply.

• Increased risk
• Team member turnover
• Schedule delays
• Losses to your bottom line

 

30. Consider this Office Green scenario: A member of the marketing team suggests allowing customers to choose from an additional three plant colors. Select all that apply.

 

What can help prevent project scope creep in this scenario? Select all that apply.

• Get clarity on project requirements
• Go along with the member’s suggestion
• Make project plans visible
• Create a plan for dealing with out-of-scope requests

 

31. Fill in the blank: Deliverables help project managers, team members, and stakeholders _____ and realize the impact of the project.

• quantify
• adjust
• rank
• compare

 

32. Which of the following is an adoption metric?

• An increase in customer satisfaction score
• A 20% increase in the amount of tasks completed
• A 35% increase in first-time customers
• Double the amount of time participating within an app

 

33. As a project manager, your team has been tasked to come up with a new service that increases revenue by 4% within one year. The team implements a new service, a website has gone live, catalogs have been printed and delivered, orders have been received, and revenue starts to go up. What is this an example of?

• A successful project launch
• A successful implementation of OKRs
• A successful project landing
• A successful use of the triple constraint method

 

34. As project manager, you approve a team member’s request to change the order of their tasks because they think it will be more efficient. However, this change disrupts another team member’s work process: they need to do two additional tasks not related to the project’s goal. What is happening on this project?

• The project is going out-of-scope.
• The project is staying in-scope.
• The project is iterating.
• The project is becoming more efficient.

 

35. Suppose as a project manager you’re receiving requests from stakeholders to add new features to the product you’re developing. How would you deal with this external scope creep?

• Agree on who can make formal requests and how your team will evaluate and act on those requests
• Ignore the requests because the project is already underway
• Implement the initial stakeholders requests and then ban all future requests
• Take a team vote to decide if the team should add the new feature to the product

 

36. As a project manager for an online retailer, you meet with your company’s head of customer service and are asked to improve the response time to customer email inquiries by 15 percent by the end of the first quarter. Your team creates email templates for responding to typical questions from customers and produces an end-of-quarter report that shows a 17 percent improvement in response time after your templates were implemented. Which of the following best represents the success criteria for this project?

• Approval from your company’s head of customer service
• Email templates for responding to typical questions from customers
• An end-of-quarter report that shows a 17 percent improvement in response time
• A 15 percent improvement in response time at the end of the first quarter

 

37. Which of the following is the best example of success criteria?

• Achieve an 87% customer satisfaction rate within three months of product launch.
• Use the triple constraint model to manage changes in project scope.
• Offer the best product in our industry.
• Create a new product feature that will satisfy customers.

 

38. As project manager, you approve a team member’s request to change the order of their tasks because they think it will be more efficient. However, this change disrupts another team member’s work process: they need to do two additional tasks that are not related to the project’s goal. What is this an example of?

• Internal scope creep
• External scope creep
• Calibrating scope
• Internalizing scope

 

39. Which scenario demonstrates project landing?

• The car company Janco launches a new car series called the Cruiser ST. The launch is successful and all the dealerships request more models.

• The project manager considers positive feedback from the project sponsor as enough evidence to assume success and reports the project complete.
• The Director of Product requests to reduce the budget by 25% but the final outcome still needs to look and function as originally agreed.
• The project manager checks back on the project in five years to see if the training program produces a 20% increase in the county’s recycling rate.

 

40. Fill in the blank: Objectives and Key Results (OKRs) combine both a goal and a _____ to determine a measurable outcome.

• vision
• consensus
• budget
• metric

 

41. As a project manager, you’re using the SMART criteria to craft goals for your team. During the process, you create goals that are a little challenging, but also encourage growth. In this instance, which SMART criteria are you using?

• Specific
• Measurable
• Attainable
• Relevant
• Time-bound

 

42. As the project manager for a team of software developers, your team has been hired to develop a piece of proprietary software for a corporate customer. After a few weeks working on the project your customer announces that they will need their software several weeks sooner than originally expected, but that the software needs to look and function as originally agreed with no changes.

Using the triple constraint model, what trade-off could you use to meet your customer’s new requirements?

• Change team roles
• Change the project scope
• Change the budget
• Change the project goals

 

43. As a project manager, you have created a dashboard that allows your stakeholders to easily track gaps and trends in revenue. What type of metric would this be an example of?

• An efficiency metric
• A business metric
• A happiness metric
• An engagement metric

 

44. The objective for a car company is to launch a new series of cars. Which three of the following could be examples of key results? Select all that apply.

• Create a best-in-class midsize sedan.
• Meet production deadlines 95% of the time.
• Distribute 98% of the product on time to dealerships.
• Improve the customer satisfaction survey score by 15%.

 

Week 3 – Working effectively with stakeholders

 

Which of the following are typical responsibilities of project team members? Select all that apply.

• Carry out day-to-day project tasks

• Provide technical expertise

• • Initiate the project

• Take on multiple project tasks

 

1. Which of the following responsibilities does project management include?

• Apply technical expertise to execute the project’s day-to-day tasks
• Oversee the scope, schedule, budget, and quality of a project
• Sign off on budget and resources
• Ensure that the business meets its overall objective

 

2. Which three of the following responsibilities can belong to the project sponsor?

• Ensure that the project delivers the agreed upon value to the business.
• Play a key leadership role throughout the project.
• Plan and organize the project.
• Fund the project.

 

3. Which stakeholders benefit directly (not indirectly) from a project’s success? Select all that apply.

• Secondary stakeholders
• Key players
• Primary stakeholders
• Minor players

 

4. Who uses technical and interpersonal skills to carry out day-to-day project tasks?

• Project team members
• Project manager.
• Secondary stakeholders
• Project sponsor

 

5. Which term refers to identifying stakeholders and grouping them by interest and influence?

• Stakeholder monitoring
• Stakeholder analysis
• Stakeholder buy-in
• Steering committee meeting

 

6. How does stakeholder analysis benefit a project? Select all that apply.

• Builds partnerships necessary for project success
• Helps the project team avoid surprises
• Gets the right people involved at the right time
• Lowers project costs

 

7. Which of the following statements are true of RACI charts? Select all that apply.

• Assess each stakeholder’s ability to participate and build necessary partnerships
• Define project roles and responsibilities to ensure efficiency
• Determine which stakeholders are responsible for which tasks
• Record the level of risk stakeholders bring to the project

 

8. Which three of the following situations can lead to role confusion on a project?

• When only one person is designated as accountable
• When ownership of decisions is unclear
• When workloads are unbalanced
• When team members perform overlapping work

 

9. As a project manager, you make considerations when building a team. You decide how many people need to be on the team, what expertise each member will need to complete their tasks, and if they have a personal incentive to work on the project. What else should you consider when building a team?

• Team member availability
• Team member communication preferences
• Degree of stakeholder engagement
• Whether the project has a strong business case

 

10. As a project manager, you’re prioritizing stakeholders with a power grid. One stakeholder has low power and high interest. What level of engagement should the team have with the stakeholder?

• Monitor
• Meet their needs
• Manage closely
• Show consideration

 

Shuffle Q/A

 

11. Who has the role of interacting with stakeholders throughout a project?

• Product vendor
• Project manager
• Project sponsor
• Product lead

 

12. What is a responsibility of the project sponsor?

• To conduct meetings with the team members and assign tasks
• To ensure the successful completion of a project
• To complete the daily tasks of the project
• To create the project charters and RACI charts

 

13. What is one of the main ways primary and secondary stakeholders can help in the planning stages of a project?

• To complete and execute tasks
• To define project goals and outcomes 
• To create charts and visuals for the team
• To conduct a stakeholder analysis for the project

 

14. What group often provides the technical skills required for a project?

• Project team members
• Project manager.
• Primary stakeholders
• Secondary stakeholders

 

15. Fill in the blank: Stakeholder analysis is the process of identifying stakeholders and grouping them by _____.

• interest and influence
• seniority and experience
• availability and participation
• talents and skills

 

16. As a project manager, you complete a stakeholder analysis and make a list of all the stakeholders. What is often the next step?

• Determine the level of interest and influence for each stakeholder
• Schedule a meeting with all stakeholders
• Make a budget to determine how much each stakeholder should invest
• Assign tasks to each stakeholder

 

17. Which of the following is true of someone who is accountable in a RACI chart?

• Ensures the work gets completed
• Learns about tasks when they are complete
• Carries out the work to complete the tasks
• Gives feedback according to their subject matter expertise

 

18. As a project manager creating a team, what is an important step that enables team members to complete tasks?

• Ensure each team member has the necessary skills to complete the tasks
• Ensure all team members are able to effectively communicate with stakeholders
• Ensure all team members have an interest in the project
• Ensure all team members are friendly and nice

 

19. As a project manager, you’re prioritizing stakeholders with a power grid. One stakeholder has high power and low interest. What level of engagement should the team have with the stakeholder?

• Manage closely

• Meet their needs
• Show consideration
• Monitor

 

20. Which of the following is a title given to the director responsible for the successful outcome of a project?

• The project sponsor
• The project manager
• The team member
• The client

 

21. Which responsibilities belong to project team members?

• Use technical expertise and interpersonal skills to complete day-to-day tasks
• Report project findings and progress to the project sponsor
• Make sure the project fulfills its objective and supports the overall business strategy
• Oversee the scope, schedule, budget, and quality of a project

 

22. What does the acronym RACI stand for?

• Responsible, Appeased, Consulted, Interested
• Responsible, Accountable, Consulted, Informed
• Responsible, Accountable, Considered, Informed
• Responsible, Accountable, Considered, Interested

 

23. As a project manager, you have a team member who is a subject matter expert and will answer questions as needed during the execution of the project. What role will this person be assigned in a RACI chart?

• Consulted
• Informed
• Responsible
• Accountable

 

24. As a project manager, you make considerations when building a team. You decide how many people should be on the team, if they have the time to work on the project, and if they have a personal incentive to work on the project. What else should you consider when building a team?

• Necessary skills for the project
• Likelihood of project success
• Team member communication preferences
• Degree of stakeholder engagement

 

25. As a project manager, you are prioritizing stakeholders with a power grid. One stakeholder has low power and low interest. What level of engagement should the team have with the stakeholder?

• Monitor
• Manage closely
• Meet their needs
• Show consideration

 

26. Who is responsible for the team's overall success and the project as a whole?

• Project manager
• Project sponsor
• Primary stakeholder
• Product lead

 

27. Which of the following people are likely to be primary stakeholders in a project? Select all that apply.

• The project sponsor
• The project team
• Business competitors
• The project client

 

28. Which of the following activities are steps in a stakeholder analysis? Select all that apply.

• Assess each stakeholder’s reputation and level of experience
• List the stakeholders impacted by the project
• Assess each stakeholder’s level of interest and influence
• Determine which stakeholders should be excluded from the project

 

29. What is the main benefit of making a RACI chart?

• Illustrates all of the potential risks and opportunities for success
• Assess each stakeholder’s ability to participate and build necessary partnerships
• Determines which stakeholders should fill which roles during a project
• Helps set SMART goals

 

30. In what two ways do RACI charts help project managers communicate effectively with stakeholders?

• Eliminate confusion and overlapping work at the task level
• Reveal which stakeholders have the greatest interest in the project
• Reduce the number of people who need to communicate
• Map out each person’s roles and responsibilities

 

31. You are creating a new team to complete a project. In order to choose the right people, what is the first task to complete?

• Make a list of the roles required to complete the tasks
• Make a list of people who are interested in the project
• Make a list of stakeholders and their priorities
• Make a list of all team members in the company

 

32. Who is responsible for overseeing the scope, schedule, budget, and quality of a project?

• Primary stakeholders
• Project manager
• Product lead
• Project sponsor

 

33. As a project manager, you are defining the goals and outcomes for a project. Who should help you with this?

• Minor players
• Stakeholders
• Team members
• Project vendors

 

34. What role does the project manager assign to those executing project tasks?

• Project sponsors
• Project managers
• Secondary stakeholders
• Project team members

 

35. What type of chart is a visual representation of all stakeholders in a project?

• Project task chart
• Project budget summary
• RACI chart
• Stakeholder analysis chart

 

36. What is the first step in a stakeholder analysis?

• Determine each stakeholder’s level of interest
• List the stakeholders impacted by the project
• Assess each stakeholder’s ability to participate and find ways to involve them
• Determine each stakeholder’s level of influence

 

37. In a RACI chart, how many people should be designated as accountable?

• Two
• Four
• Three
• One

 

38. As a project manager, you make considerations when building a team. You decide how many people should be on the team, if they have the time to work on the project, and what expertise each team member needs for their tasks. What else should you consider when building a team?

• Degree of project sponsor engagement
• Likelihood of project success
• Team member motivation
• Whether the project has a strong business case

 

39. A stakeholder needs additional time to make a decision on a project. What communication steps can a project manager make to help the stakeholder make their decision? Select all that apply.

• Over-communicate early on
• Start the work before the stakeholder makes a decision and confirm the decision later
• Hold frequent meetings with the stakeholder
• Send daily updates in progress emails

 

40. Does the project sponsor fund the project?

• Yes. The project sponsor plays a vital leadership role, which always includes funding the project.
• No. The project sponsor plays a vital leadership role but does not fund the project.
• Sometimes. The project sponsor plays a vital leadership role, which sometimes includes funding the project.

 

41. When conducting a stakeholder analysis, what does interest measure?

• How many meetings the stakeholder participates in
• How much money the stakeholder has invested in the project
• How much the project outcome will affect the stakeholder
• How much the stakeholder’s actions affect project outcome

 

42. As a project manager, you create a chart to assign roles and responsibilities for the team. What type of chart are you creating?

• RACI chart
• Stakeholder analysis chart
• Team analysis chart
• SBI chart

 

43. As a project manager, you make a list of tasks required to complete a project. You decide on the number of team members required to complete the tasks. What is the next step to decide in building the team?

• Gauge the interest of each team member
• Provide sponsorship for the team members
• Assign roles for each team member
• Determine the business value of the project

 

44. As a project manager, you’re prioritizing stakeholders with a power grid. You have a stakeholder you will need to manage closely. Where will you place this person in the power grid?

• High interest, low influence
• High interest, high influence
• Low interest, high influence
• Low interest, low influence

 

45. Who are likely to be secondary stakeholders on a project?

• Project contractors
• Project managers
• Team members
• Project sponsors

 

46. What is the purpose of a stakeholder analysis?

 

• Determine which stakeholders to exclude from a project
• Talk to stakeholders and learn about their interests
• Meet with stakeholders to make major project decisions
• Identify stakeholders and determine their involvement in a project

 

47. What does a power grid represent when conducting a stakeholder analysis?

• A power grid determines the stakeholders’ roles based on their position on the grid
• A power grid visualizes how many tasks each stakeholder can complete
• A power grid determines out accomplishments of each stakeholder
• A power grid visualizes each stakeholder’s interest and influence in the project

 

Week 4 – Utilizing resources and tools for project success

 

As a project manager, you work with a small team to complete a project in three months. What type of tool would you use to successfully complete this project?

• • A more sophisticated tool

• A simple and straightforward tool

• A recently created tool
• The highest-rated tool

 

A project manager needs to plan, track, and complete work across many project phases. They also need to visually represent the team’s day-to-day tasks. Which type of tool is best for these activities?

• • A collaboration tool, such as email

• A work management software, such as Asana

• A productivity tool, such as Microsoft Word
• A presentation tool, such as Google Slides

 

1. Fill in the blank: If the project has a _____, then it may be worth it for the team to learn a more sophisticated project management tool.

• short timeline
• new project sponsor
• large scope
• few deliverables

 

2. As a project manager, you need to update your project charter with a statement about the tangible outcome of the project. In which section of the project charter does this information go?

• Business case
• Benefits
• Project deliverable
• Project scope

 

3. Fill in the blank: A project manager creates a project charter _____ a project proposal.

• at the same time as
• as an introduction to
• before
• after

 

4. Fill in the blank: Project managers need to ensure project information is _____ through formal documentation, such as email, a presentation, or a digital document.

• available only to stakeholders
• easily accessible to everyone
• available only to team members
• easily accessible to the public

 

5. Email and chat are examples of what type of project management tool?

• Work management
• Progress visualization
• Collaboration
• Scheduling

 

6. A project manager needs a tool to assign tasks and help visualize the team’s task progress. Which tool type should they choose?

• Email
• Shared documents
• Work management
• Chat

 

7. Fill in the blank: As a project manager, you may use Microsoft PowerPoint, Apple’s Keynote, or Google Slides to _____.

• share documents
• manage budgets
• send emails
• create presentations

 

8. Collaboration tools such as email or chat allow teams to do what tasks? Select all that apply.

• Plan the budget
• Check in on project tasks
• Visualize project task completion
• Work collectively and closely with other team members

 

9. Fill in the blank: _____ are items you need to help get the project done. They are considered project resources.

• Materials
• Meetings
• Status updates
• Reports

 

10. When developing the project charter, who does the project manager typically work with?

• stakeholders only
• teammates only
• the customer only
• teammates and stakeholders

 

Shuffle Q/A

 

11. Fill in the blank: For small projects, project managers should typically use _____.

• more sophisticated tools
• simple and straightforward tools
• recently created tools
• highest-rated tools

 

12. What type of document is typically created at the end of the initiation phase to define key details of the project?

• Project proposal
• Project plan
• Project charter
• Project scope

 

13. Fill in the blank: A project manager needs to receive approval from stakeholders and ____ to move on to the next stage.

• a team member
• a team consultant
• the project sponsor
• the project vendor

 

14. A new team member joins your project during the initiation phase. How can you familiarize the team member with the project?

• Give them the project documentation to review and encourage them to ask questions.
• Assign the new team member the tasks they need to execute.
• Allow the team member to review a previous project plan.
• Allow the team member to come to you if they have questions.

 

15. A project manager needs a tool to create a project charter. What type of tool should they use?

• Work management
• Chat
• Shared document
• Email

 

16. What tool can you use to create presentations for stakeholders on a new project?

• Google Spreadsheets
• Google Slides
• Microsoft Word
• Microsoft Teams

 

17. Collaboration tools allow teammates to do what two tasks? Select all that apply.

• Visualize the team’s progress
• Check in with each other efficiently
• Demonstrate an overview of the project
• Comment on topics related to the project

 

18. In project management, what resource tracks the cost of the software, new vendor hires, and marketing for a project?

• Schedule
• Budget
• People
• Materials

 

19. What document can stakeholders reference to ensure the project is aligned with its goals?

• Project charter
• Project tasks
• Project proposal
• Project schedule

 

20. As a project manager, you work with a large team to complete the launch of a new website in one year. What type of tool would you use to successfully complete this project?

• A simple and straightforward tool
• A more sophisticated tool
• A recently created tool
• The highest-rated tool

 

21. At the beginning of a project, a senior organizational leader creates a document to persuade stakeholders that a project should begin. What is the name of this document?

• Project charter
• Project framework
• Project proposal
• Project plan

 

22. As a project manager, you receive approval from key stakeholders on the project proposal. What is the next piece of documentation you need to create?

• Project charter
• Project task
• Project goal
• Project measure

 

23. In which of the following scenarios does the project manager implement documentation well? Select all that apply.

• A stakeholder talks with two different team members and receives conflicting information on a vendor. They cannot find information about the vendor in the shared document drive.
• The key stakeholder determines they want to add a feature to the product in development. The project manager includes this update in the project charter and communicates it to the team.
• The project manager shares the project timeline on a cloud-based document sharing program.
• Because the project manager doesn’t have all the project’s details, they ask a current team member to onboard the new team member.

 

24. What is a consequence of releasing a new tool to team members before testing it thoroughly?

• There will be no negative consequences since the team will adjust to the tool.
• The team will be hesitant to use the product if there are issues with the tool.
• The team will communicate with the project manager more often.
• Team members will give effective feedback and build team morale.

 

25. As a project manager, you work with teams in different departments. You need to get answers quickly to project-related questions. What tool should you use to communicate efficiently with these teams?

• Presentation tool
• Shared document
• Work management tool
• Team chat

 

26. A project manager plans resources for a new construction project. What type of resource includes the machines needed to complete the work?

• People
• Materials
• Plans
• Sources

 

27. Project managers use tools to accomplish which of the following activities? Select all that apply.

• Build charts and diagrams
• Carry out team-building exercises
• Manage the budget
• Keep stakeholders informed
• Negotiate with vendors

 

28. As a project manager, you need to update your project charter with details for the team sponsor and team lead. Which section of the project charter contains this information?

• Scope and exclusion
• Project deliverables
• Business case
• Project team

 

29. During the initiation phase of a project, the stakeholders introduce a new feature to add to the deliverables. What can you do to ensure the team remembers all the details for the added feature?

• Document the details in a shared document.
• Schedule a meeting with your team members to discuss the feature.
• Document the details on a whiteboard in your office.
• Schedule a meeting for the stakeholders to explain the feature to the team.

 

30. As a project manager, you introduce a new tool to the team on Monday and tell them to be ready to use it by Wednesday. Your team members are resistant to using it. They also report that technical issues with the software are keeping them from completing tasks. What three steps could you do next time to ensure a smooth transition? Select all that apply.

• Have the team take an online training course after introducing the tool.
• Introduce the tool to the team earlier than on Monday.
• Test the tool thoroughly before rolling it out to the team.
• Set up training for the tool before the team uses it.

 

31. A project manager needs to track changes in the project’s goal and scope. What type of tool should they use?

• Work management
• Email
• Shared document
• Chat

 

32. The project sponsor requests a report on the current budget needs of a project. They would like to review a detailed breakdown of costs. Which type of tool would be best to use to meet the project sponsor’s request?

• Scheduling software
• Visualization cards
• Spreadsheets
• Chat

 

33. Which of the following options best describes the goals of a project charter?

• It provides a way to reflect on the project.
• It defines the project and necessary details.
• It is an email that goes out to all team members.
• It convinces the stakeholders why they need to do the project.

 

34. What details should be in your project charter? Select all that apply.

• Scope
• Detailed project plan
• Stakeholder analysis
• Project goals
• Deliverables

 

35. Which are examples of work management tools?

• Asana, Basecamp, and Trello
• Microsoft Word and Google Docs
• Email and chat
• Microsoft PowerPoint, Keynote, and Google Slides

 

36. Digital documents, such as Google Docs or Microsoft Word, help a project manager complete what three tasks? Select all that apply.

• Track and review team processes
• Create agendas
• Outline project scope and next steps
• Chat efficiently with the team

 

37. What is the main purpose of collaboration tools in a project?

• To create a schedule for the project
• To communicate quickly with team members
• To create presentations for stakeholders
• To assign new tasks to team members

 

38. Fill in the blank: Since the project manager uses the project charter throughout the project, it acts like a _____ for the project.

• compass
• bank
• storage unit
• main communication channel

 

39. Which of the following circumstances indicates that the project is approved to move forward?

• The project sponsor and key stakeholders sign off on the project charter.
• The project manager finishes the project’s deliverables and milestones.
• The finance department approves the budget and the team members have been selected.
• The stakeholders state the cost of the project outweighs the value it brings to the organization.

 

40. What tool should you use to keep track of tasks for a small project with two team members?

• Work management
• Presentation
• Spreadsheet
• Chat

 

41. You create a RACI chart for team members on a new project. What tool should you use?

• Google Spreadsheets
• Microsoft Word
• Jira
• Keynote

 

42. Which of the following best describes what a living document means?

• A document that evolves as the project progresses
• A digital document stored in the cloud
• A document that is updated from project to project
• A document that has been shared with the team

 

43. Fill in the blank: Effective tracking and ____ are a large part of a project manager’s responsibilities.

• communication with team members
• creating project management tools
• assessment of performance feedback
• executing tasks for the project

 

44. Who does the project manager need to get approval from before indicating a Go for the project? Select all that apply.

• Vendors
• Project sponsor
• Project team members
• Key stakeholders

 

45. What are the two types of documents typically created in the initiation phase of a project? Select all that apply.

• Project retrospective
• Project plan
• Project charter
• Project proposal

 

Course 3 – Project Planning : Putting It All Together

 

Week 1 – Beginning The Planning Phase

 

You are in the planning phase and need to track the cost of hiring a vendor and launching a new website. What component contains this information?

• • The team reviews
  • The financial management plan

• The project budget

• The project schedule

 

Suppose as a project manager, you’re leading a kick-off meeting. One of the discussions is taking longer than expected. How do you get the meeting back on track?

• Remind attendees of the agenda and the meeting end time.

• Tell specific team members they’ll have to wait until the next meeting to speak.
• Let the speaker finish and schedule another meeting without any discussions.
• Ask the speaker to finish their point and require everyone else to have a 60-second speaking limit.

 

1. Fill in the blank: _____ is the method where a project manager reviews all individual tasks and rolls the tasks into manageable chunks that lead to a milestone.

• Team scheduling
• Bottom-up scheduling
• Top-down scheduling
• Goal scheduling

 

2. Fill in the blank: _____ is the method where a project manager reviews all individual tasks and rolls the tasks into manageable chunks that lead to a milestone.

• Risk management
• Budgets
• Customer feedback
• Schedules

 

3. What four items do stakeholders need to approve before the planning phase can begin

• Project charter
• Project deliverables
• Project name
• Project goals
• Project scope

 

4. Suppose as a project manager, you notice that a new government regulation may add additional tasks to the project. You bring your concern about this new regulation to the stakeholders for a discussion on how to mitigate its impacts. What component of the planning phase does this situation represent?

• Schedule
• Budget
• Task management
• Risk management

 

5. Suppose that as a project manager, you’re running a kick-off meeting. During the meeting, you give examples of tasks that you consider part of the project, and tasks you consider not part of the project. What agenda section does this represent?

• Roles
• Background
• Questions
• Goals and scope
  
  
  
  
  
  
  

 

6. Suppose as a project manager, you’re running a kick-off meeting. During the meeting, you present the shared project tools and documents. You also tell the team they will communicate through a team chatroom and will receive daily email updates. What agenda item does this represent?

• Scope
• Intended outcome
• Collabration
• Project purpose

 

7. Which of the following would you consider a project milestone?

• Project manager reviews mock-ups
• Web designer creates a proposal
• Client approves website design
• Web designer implements feedback

 

8. Suppose that as a project manager you had a goal of publishing a report. Which of the following would you consider the milestone for this goal?

• Draft sections of the report
• Interview a writer
• Complete first draft of report
• Conduct research

 

9. As a project manager, what is your first step when setting milestones?

• Consider the needs of your stakeholders
• Review the project as a whole
• Assign deadlines
• Have a team meeting

 

10. When assigning tasks to team members, what two factors should you mainly consider?

• Project timeline
• Task interest
• Task novelty
• Overall workload

 

Shuffle Q/A

 

11. Generally, how long should a kick-off meeting last?

• About one hour
• Less than 20 minutes
• One full work day
• Two-hours, and extend if attendees have questions

 

12. Which of the following are important to understand during the planning phase? Select all that apply.

• Customer feedback
• Schedules
• Risk management
• Budgets

 

13. As a project manager, you think about where your budget might exceed estimates and how the project might get off track. Which project planning component are you implementing?

• Project schedule
• Risk management plan
• Risk reviews
• Project budget plan

 

14. You review the tasks for the project and set dates to begin the project, site launch, and gather user feedback. Which of the following components of the planning phase does this update?

• Task management
• Risk management
• Schedule
• Budget

 

15. Which of the following would be considered tasks for opening a new cafe? Select all that apply.

• Host a grand opening
• Create marketing content
• Research new locations
• Create a new staff team
• Research equipment

 

16. What are the benefits of setting milestones? Select all that apply.

• Breaking down information into milestones gives you a better idea of the amount of work that needs to be done.
• Setting milestones encourages you to take time away from the project for new ideas.
• Setting milestones helps you keep your project on track with clear deadlines for when to complete deliverables.
• Setting milestones helps you to figure out if you need to adjust your scope, timelines, or resources to meet your goals.

 

17. Project managers should follow which three best practices when assigning tasks to complete milestones? Select all that apply.

• Assign deadlines to tasks, but not milestones.
• Balance the workload of tasks between teammates.
• Add an assignee and due date to each task.
• Consider teammates’ familiarity with the tasks.

 

18. What are the benefits of making a work breakdown structure (WBS)? Select all that apply.

• You have a visualization tool that assists in assigning tasks.
• You can get a sense of each stakeholder’s workload.
• You can assign tasks to two or more team members.
• You and your teammates can easily identify the tasks you assigned to each milestone.

 

19. When creating a work breakdown structure (WBS), a project manager should focus on _____ rather than actions.

• timeline
• teammate strengths
• stakeholder needs
• deliverables

 

20. In the project planning phase, you create a timeline that includes the start and end date, as well as dates for events in between. What is this timeline called?

• Time management assessment
• Schedule
• Staging document
• Calendar

 

21. As a project manager, you try to take all the right steps to prepare for the project. What steps should you take? Select all that apply.

• Understand the work the team needs to do to achieve their goals.
• Identify and prepare for risks that could impact the project.
• Form the project plan with the team so they have a shared understanding of the project.
• Coordinate the current budget to match other project budgets.

 

22. As a project manager, you facilitate a kick-off meeting. During the meeting, you introduce the shared vision of the project and why it matters. Where on the agenda should this be?

• Roles
• Background
• Goals and scope
• Questions

 

23. As a project manager, you facilitate a kick-off meeting. What is a step you can take to ensure all the details are stated in your notes?

• Ask team members to repeat parts of what you missed in your notes.
• Ask a team member to take notes on key points and action items.
• Take notes to the best of your ability and capture what you can in the summary.
• Ask team members to speak more slowly so you can write down all notes.

 

24. Fill in the blank: Reaching a project milestone is an important point within the project schedule. It indicates progress and usually signifies the _____ of a deliverable or phase of the project.

• time
• scope
• completion
• goals

 

25. What steps should you take to set proper deadlines for your milestones?

• Assign as many tasks as you can for each milestone to impress stakeholders.
• Schedule deadlines for the milestones to account for the budget.
• Connect with teammates to discuss the tasks required for the milestone.
• Assign milestones to be completed in week-long increments.

 

26. You assign new tasks to team members. You have reviewed the project timeline for the milestones. What else should you consider when assigning tasks?

• Team member seniority
• Task interest
• Task novelty
• Overall workload

 

27. Which of the following is a primary benefit of planning in project management?

• It allows stakeholders to pick and choose team members they want to work with.
• It helps the project manager understand the work needed to achieve the goal.
• It helps team members decide the budget of the project.
• It allows stakeholders to add more features and tasks.

 

28. You are in the planning phase and need to track the start date with web designers, web developers, and vendors. What component contains this information?

• The project schedule
• The project budget plan
• The time management plan
• The team reviews

 

29. You have assessed the risks and created a schedule for an upcoming project. What is the final component to consider in the planning phase of this project?

• Budget
• Task management
• Team Building
• Celebration

 

30. Suppose that as a project manager, you’re running a kick-off meeting. During the meeting, you spend about ten minutes to set expectations for the team and the next steps they should take. What agenda item does this represent?

• What comes next
• Roles
• Background
• Introductions

 

31. Which of the following would be considered a project milestone?

• Deliver a first draft of a manuscript
• Fix a bug recorded from user testing
• Schedule time with the team to review tasks
• Write a paragraph for project proposal

 

32. When creating milestones as a project manager, what should you avoid? Select all that apply.

• Setting too many milestones because you want to appear ambitious to stakeholders
• Having no milestones because tasks are all you need to complete the project
• Using milestones as tasks because milestones should represent big moments in time and tasks are how to get there
• Managing your milestones in one project management tool to stay organized

 

33. What is the outcome of creating a successful work breakdown structure (WBS)?

• A resource for stakeholders to choose their favorite milestone
• A set of project tasks that ladder up to each of your milestones
• A set of project milestones that ladder up to each of your tasks
• A resource for team members to choose which tasks they will work on

 

34. Which of the following would be considered a project milestone?

• Write the initial introduction to the proposal
• Host an event for the product launch
• Hire a writer to create content
• Research a location to host an event

 

35. What different components make up a work breakdown structure (WBS)?

• List of details on a project with team member feedback
• Milestones and tasks for the project organized in a hierarchy
• One list of all the tasks to complete on a project
• A document of all the work assigned to team members along with stakeholders’ comments

 

36. In the project planning phase, what type of meeting is the first meeting among the project team, stakeholders, and the project sponsor?

• A team reflection meeting
• A stakeholder approval meeting
• A milestone planning meeting
• A project kick-off meeting

 

37. Fill in the blank: After the stakeholders assign the project manager, the goals of the project have to be approved, as well as the scope of the project and its _____.

• manager
• deliverables
• vendors
• tools

 

38. What are the benefits of the project planning phase? Select all that apply.

• Keep teammates from communicating to avoid groupthink when brainstorming ideas.
• Identify and prepare for risks.
• Understand the work the team needs to do to achieve their goals.
• Coordinate efforts and timelines with other teams.

 

39. Suppose as a project manager, you’re running a kick-off meeting. You accurately define what work is and is not included in the project. What agenda item does this represent?

• Scope
• Project purpose
• Roles
• Intended outcome

 

40. What are some consequences of missing a milestone in a project? Select all that apply.

• There can be a delay in the project schedule.
• Team morale will increase because team members will be allowed to work more overtime hours.
• The number of tasks needed to achieve the milestone can increase.
• More resources may be needed to reach the deadline for the milestone.
• The client could withhold payments due to the delay.

 

41. In the project planning phase, you lay out higher-level milestones and break down the effort into project tasks. What type of methodology are you using?

• Bottom-up scheduling
• Top-down scheduling
• Goal scheduling
• Team scheduling

 

42. Fill in the blank: During the planning phase of a project, you take steps that help you _____ to achieve your project goals.

• avoid stakeholder input
• depart from the current timeline
• analyze customer feedback
• understand the work you need to do

 

 

Week 2 – Building A Project Plan

 

Fill in the blank: To determine the _____ of a project, list the milestones you

• • float time

• critical path

• capacity planning details
• dependencies

 

What type of document will you create to highlight tasks, assignments, and the timeline of a project?

• • Project proposal
  • Team retrospective

• Project plan

• Risk assessment

 

You create a critical path and list all the tasks required to complete the project. What document can you use as a reference to help create this list?

• • RACI chart
  • SOW chart

• Work breakdown structure (WBS)

• Subtask planning list (SPL)

 

1. Which of the following are included in the project plan? Select all that apply.

• Retrospectives
• Tasks
• People
• Documentation
• Time

 

2. What tools can a project manager use to account for issues that may cause a project delay? Select all that apply.

• Task buffer
• Sub-tasks
• Gantt chart
• Project buffer

 

3. A project manager is leading an initiative that includes changing an organization's logo and slogan. What mandatory tasks should be part of the critical path? Select all that apply.

• Get employees to respond positively in a survey
• Set a budget
• Determine a new slogan
• Receive sponsor approval

 

4. Which of the following scenarios exemplify how a project manager can use interpersonal skills? Select all that apply.

• The person on your team in charge of contracts now needs to split their work time with another team. You request a meeting with that team’s project manager to identify if any of their project deliverable dates are competing with your project’s timeline.
• You’re managing a project with team members who are on multiple projects. You asked the team members to prioritize your project because you know there are many overlapping due dates.
• The timeline is set for the Office Green project. You tell the web designer on Wednesday that you’ll need a complete mock up for the site by Friday.
• The web designer on your project tells you that they’re not sure they can meet the deadline for all the mock up pages. You ask the designer some questions about the project, such as what amount of time they need for each page mock so you can help prioritize what is feasible.

 

5. What are the benefits of a Gantt chart? Select all that apply.

• It displays comments from stakeholders
• It allows easy communication between teammates
• It shows when tasks are due for a project
• It has a clear breakdown of who’s responsible for what work
• It’s a highly visual representation of the project’s tasks
• It features the start and end dates of each task

 

6. Imagine you’re a project manager helping a car company with a new vehicle launch. Your project goal is to ensure vehicle delivery to dealerships. To achieve this, you speak with stakeholders and subject matter experts to understand the granular details of the project. This information helps you know what steps to take to best achieve the project goal. This example includes which project plan best practice?

• Recognize and plan for the inevitable.
• Give yourself time to plan.
• Carefully understand project deliverables, milestones, and tasks.
• Achieve buy-in from your team members for your plan.

 

7. Which of the following is a best practice when estimating the project timeline? Select all that apply.

• Escalate any timeline concerns to stakeholders.
• Be thorough during the planning process.
• Work quickly through the planning process to get the project started.
• Prove competency by trying to resolve timeline concerns without input.

 

8. Fill in the blank: The _____ is the tendency to underestimate the amount of time it will take to complete a task.

• planning fallacy
• confirmation bias
• anchoring bias
• feedback fallacy

 

9. Imagine you’re a project manager creating a critical path. Your stakeholders request the earliest and latest start dates for each task. What is a strategy to make this time estimate?

• Use the forward pass or backward pass method.
• Review the project goals.
• Develop a RACI chart.
• Create a list of dependencies.

 

10. Fill in the blank: A Kanban board utilizes cards placed in columns to _____.

• manage tasks
• organize documents
• estimate the budget
• set the timeline

 

Shuffle Q/A

 

11. You create a new project plan for your company’s staff training program. Which component of the project plan tracks the charter, budget, and RACI chart?

• Timeline
• Tasks
• Documentation
• Milestones

 

12. Fill in the blank: Time estimation predicts the total amount of time required to complete a task, while the actual time it takes to complete a task _____.

• may vary depending on overlooked potential risks
• depends on stakeholder input
• is not relevant
• shouldn’t change

 

13. You create a list of tasks for a project and determine which tasks the team must complete before another task can begin. What type of tasks have you identified?

• Milestones
• Dependencies
• Subtasks
• Critical paths

 

14. As a project manager, you use interpersonal skills to lead your team effectively. You ask the right questions and negotiate effectively with your team on a daily basis. What is a third important interpersonal skill you can use?

• Decrease feedback
• Practice empathy
• Increase expectations
• Perform reviews

 

15. What type of chart can you create to communicate the project schedule to your team effectively?

• Gantt Chart
• Risk Chart
• SOW Chart
• RACI Chart

 

16. As a project manager, you schedule regular meetings with your team throughout the project to ask questions about the tasks and learn more about their skill sets. What project plan best practice does this represent?

• Giving yourself time to plan
• Championing your plan
• Staying curious
• Recognizing and planning for the inevitable

 

17. As a project manager, you realize that with the current timeline, it’s unlikely you will meet the project deadline. Which of the following strategies could help you to meet the deadline? Select all that apply.

• Revise the project schedule without stakeholder approval.
• Identify tasks that can be done in parallel.
• Eliminate any unnecessary tasks.
• Request more resources, such as an additional team member.

 

18. As a project manager, you estimate a task to take two days. Your team actually took five days to complete the task. What describes the tendency that caused you to underestimate the time for the task?

• Pessimism bias
• Opinion bias
• Feedback fallacy
• Planning fallacy

 

19. When creating a critical path, what does a network diagram help visualize? Select all that apply.

• Which non-essential tasks are not on the critical path
• The path of work from the start to the end of the project
• The tasks that can be performed in parallel
• Which skilled teammate can work on each task

 

20. Which of the following is a visual tool a project manager can use to manage tasks and workflows?

• Kanban board
• Stakeholder power grid
• RACI chart
• Project charter

 

21. You create a new project plan for your company’s staff training program. Which component of the project plan tracks the project’s estimated launch date, start date, and end date?

• Time
• Relevant documentation
• Milestones
• Tasks

 

22. A project manager creates a task to have 100 books delivered to the company’s library. In the planning phase, how can the project manager account for the potential delays from the vendor?

• Communicate with the vendor daily.
• Add a project buffer.
• Split the delivery task into subtasks for the vendor.
• Limit the number of books delivered.

 

23. In project planning, float is the amount of time a task can be delayed past its earliest start date without impacting the project. How much float is allowed for tasks on the critical path?

• One month
• One day
• One week
• Zero days

 

24. You are meeting with a teammate to get an estimate for a website launch page design. What question can you ask your teammate to get an accurate time estimate for the task?

• Can you allocate some time to work on the design this week?
• Can you turn the design of the web page in by tonight?
• How long does it typically take to mockup a website design like this one?
• Is this the only project you are currently working on?

 

25. Which of the following strategies would help a team meet a project deadline? Select all that apply.

• Eliminate unnecessary tasks.
• Increase the team size.
• Rush through task planning.
• Streamline tasks.

 

26. What steps can a project manager take to overcome the planning fallacy? Select all that apply.

• Consider all risks and carefully examine them.
• Increase the project’s budget.
• Expand the project’s scope.
• Meet with teammates to uncover potential risks.

 

27. As a project manager, you create a critical path. You have identified the tasks and determined the dependencies. What is the next step to successfully complete the charter?

• Conduct a forward pass of the network diagram.
• Start the execution of the project.
• Contact project vendors to start their work.
• Develop completion estimates and verify with stakeholders.

 

28. When creating a project plan, you include important points within the schedule that indicate progress. Which project plan component does this represent?

• Milestones
• Relevant documentation
• Tasks
• Time

 

29. What is a typical consequence of overly optimistic task time estimates in the project planning phase?

• The team can clearly communicate potential risks for the project.
• Stakeholders and project sponsors leave the project.
• You overlook potential risks that delay your plans.
• You create accurate estimates that increase team morale.

 

30. What is capacity in project management?

• The estimated length of time it will take for the project team to complete project milestones
• The prediction of the amount of budget to be allocated to complete the project tasks.
• The total number of people involved in the project
• The amount of work that people assigned to the project can reasonably complete in a set period of time

 

31. What are the benefits of a Gantt chart? Select all that apply.

• It shows when tasks are due for a project.
• It has a clear breakdown of who is responsible for what work.
• It displays comments from stakeholders.
• It is a highly visual representation of the project’s tasks.

 

32. As a project manager, you are responsible for creating the project plan. You communicate the project schedule with your team members and identify task buffers for specific items on the schedule. What project plan best practice does this represent?

• Giving yourself time to plan
• Recognizing and planning for the inevitable
• Championing your plan
• Staying curious

 

33. You are a project manager working to build a new house. You consider the upcoming storm forecast in your construction plan. How can you mitigate the storm disruption in the project planning stage?

• Keep a positive attitude for the team.
• Add task buffers for the tasks that occur during the storm.
• Remind team members that they will need to complete tasks during the storm.
• Assign more tasks to team members.

 

34. Tools like Gantt charts and Kanban boards help benefit team members in what ways? Select all that apply.

• They can translate project contracts like the statement of work (SOW) into number and dollar amounts.
• They can illustrate when they need to complete their individual tasks.
• They provide clear context about work project details.
• They can demonstrate how their individual tasks connect to other tasks in the project.

 

35. You are a project manager helping a car company with a new vehicle launch. Your project goal is to ensure vehicle delivery to dealerships. To achieve this, you speak with stakeholders and subject matter experts to understand the specific details of the project. This information helps you know what steps to take to best achieve the project goal. This example includes which project plan best practice?

• Recognize and plan for the inevitable.
• Carefully understand project deliverables, milestones, and tasks.
• Give yourself time to plan.
• Achieve buy-in from your team members for your plan.

 

36. During the planning phase, you notice the project needs more developers to complete the project tasks within the timeline. Which of the following steps can you take to ensure the project can still be completed on time?

• Assign as many tasks as you can to the teammates before they burn out.
• Don’t raise any concerns vocally and maintain the belief you will make the timeline.
• Communicate your concern to the team and ask for more resources on the project.
• Document your concern about the project and focus on motivating your team.

 

37. You create a new project plan for your company’s staff training program. Which component of the project plan tracks team member activities?

• Milestones
• Time
• Relevant documentation
• Tasks

 

38. As a project manager, you create timeline estimates for multiple tasks and assign them to team members. How can you decide which tasks to start first?

• Identify which tasks the team can execute in parallel.
• Assign the tasks to the team members based on their interests.
• Complete the largest task first and then the smaller tasks.
• Randomly assign tasks so that the workload is fairly distributed.

 

39. As a project manager, how realistic should you be when planning tasks for a project?

• Creatively
• Pessimistically
• Optimistically
• Overly

 

40. What type of project methodology typically uses Kanban boards to manage tasks?

• Waterfall methodology
• Computing methodology
• Agile methodology
• Timeline Methodology

 

41. Fill in the blank: The main difference between effort estimation and time estimation is that time estimation includes _____.

• vendor time
• marketing time
• inactive time
• stakeholder time

 

42. As a project manager, you notice a high number of uncompleted tasks. These open tasks could cause a delay in the project timeline. Which of the following steps will ensure the team still meets the deadlines?

• Execute proper tasks in parallel.
• Execute all tasks sequentially.
• Combine relevant subtasks into one large task.
• Identify the tasks with a fixed start date.

 

43. As a project manager, you are midway through the execution phase and notice there are still many tasks to complete for the project. How can you help ensure the project can still be completed on time?

• Document the concerns about the task list and instruct your team to work faster.
• Review the task list with team members and stakeholders to eliminate unnecessary work.
• Keep quiet about your concerns and be more optimistic to help the team.
• Assign more tasks to team members who appear to have time available.

 

44. Which of the following are some steps to create a critical path? Select all that apply.

• Set dependencies.
• Make time estimates.
• Create a network diagram.
• Consult your main customer.

 

45. In a Kanban board, what type of information is typically stored on the cards?

• • Budget of the project task
  • Status of the tasks such as: to do, in progress, done
  • Retrospective team notes on the project

• Information required to complete the task

 

Week 3 – Managing Budgeting And Procurement

 

Which costs are examples of resource cost rates? Select all that apply.

• The cost of software to help manage a project

• • The cost of materials when building a house

• The cost of a task buffer

• The cost of labor for a project team

 

Which section of the statement of work (SoW) includes the desired outcomes of the entire project?

• Purpose

• Deliverables
• Scope
• Major milestones

 

Fill in the blank: A project manager needs to alter their budget after making changes to the project schedule and costs. This is necessary in order to _____.

• • re-baseline the budget to track project progress of tasks
  • baseline the budget to track project progress of costs

• re-baseline the budget to track project progress of costs

• baseline the budget to track project progress of reserves

 

When budgeting a project, you learn the key stakeholder sets the budget before the project begins. Which budgeting term refers to this concept?

• • Budget predetermination
  • Budget forecasting

• Budget pre-allocation

• Budget limitations

 

A project manager proactively identifies factors that might have an impact on the budget and takes action to limit variance. What is this practice called?

• • Cost limiting
  • Bottom-up approach
  • Finding the baseline

• Cost control

 

As a project manager, you’re seeking a procurement approach that is more collaborative with the project teams and an adaptable, living contract. Which procurement approach should you choose?

• • Protectionist

• Agile

• Traditional
• Robust

 

Which of the following do you consider a direct cost in your budget?

• Material costs

• Utilities
• Insurance
• Administrative costs

 

At what phase in the procurement process would a project manager define project resources and make the case for obtaining them?

• • Completing
  • Controlling
  • Selecting

• Initiating

 

A vendor contract states that it will be paid upon the completion of a set milestone in the project. What type of contract is this?

• Completion contract

• Time and materials contract
• Milestone contract
• Fixed contract

 

1. Which three costs are examples of resource cost rates?

• The cost of a task buffer
• The cost of labor for a project team
• The cost of software to help manage a project
• The cost of materials when building a house

 

2. Which scenario is an example of planned cost versus actual cost?

• When planning your project budget, you notice that you need to advertise several job positions. The cost to post the job descriptions to several online job boards is $300.
• When planning your project budget, you document the planned cost of labor. To do this, you use the estimated number of hours your team needs to complete the project. As your project progresses, you document the total hours your team works to determine the total cost of labor for your project. This number may be different from your original cost of labor.
• When planning your project budget, you gather historical data on costs of materials, resources, and labor to determine how much each will cost. Once you begin procuring these items, you don’t update the actual cost.
• When planning your project budget, you need to factor in unexpected costs that may occur. You decide to reserve 5% of your overall budget as a buffer.

 

3. As a project manager creating a budget, you proactively identify factors that may impact expenses. You then take action to minimize the budgetary impact of these factors. What is this task called?

• Bottom-up approach
• Estimating cost
• Baselining the budget
• Cost control

 

4. Which of the following are steps in the procurement process? Select all that apply.

• Initiating
• Contract writing
• Controlling
• Analyzing

 

5. After receiving multiple bids for your project, you select a vendor you’d like to work with. You’re ready to start the contracting process. Which procurement document do you fill out and send the vendor?

• Statement of work (SoW)
• Request for proposal (RFP)
• Non-disclosure agreement (NDA)
• Scope of work (SoW)

 

6. Which of the following justifies sole-supplier sourcing?

• The company is cautious about exposing trade secrets.
• The supplier provided material for the past three projects.
• The project sponsor asks to only use one particular supplier.
• The supplier is easy to work with and offers a discount.

 

7. Fill in the blank: A project manager needs to alter their budget after making changes to the project schedule and costs. This is necessary in order to _____.

• re-baseline the budget to track project progress of costs.
• baseline the budget to track project progress of costs
• baseline the budget to track project progress of reserves
• re-baseline the budget to track project progress of tasks

 

8. At what phase in the procurement process would a project manager check a vendor’s reputation for delivering quality work, and make a site visit?

• Introducing
• Selecting
• Controlling
• Completing

 

9. When budgeting a project, you should consider additional expenses such as warranties, supplies, add-ons, and upgrades. Which budgeting term refers to this concept?

• Bottom-up approach
• Top-down approach
• Baseline your project
• Total cost of ownership

 

10. Fill in the blank: Typically, a project manager organizes a budget by _____. Then, the project manager lists tasks alongside each task’s associated costs.

• tools
• dependencies
• teammates
• milestones

 

Shuffle Q/A

 

11. Imagine you are in charge of the budget for a project. You understand the stakeholder needs and have budgeted for surprise expenses. Which of the following is a budgeting task you need to do over the course of the project?

• Cancel planned expenses
• Review and reforecast
• Rebudget and restart
• Procure additional funding

 

12. Which of the following is an example of using historical data to develop your project budget?

• Thinking about all the parts of your project from the beginning to the end and adding the costs together
• Getting quotes from potential vendors
• Reviewing past projects that are similar to yours to get an idea of what your budget could entail
• Reaching out to project managers who worked on past projects at the company

 

13. As a project manager, the project sponsor gives you cost estimates with a set amount of money to spend. What challenge for effective budgeting does this represent?

• Pre-allocated budget
• Insufficient cash flow
• Scope creep
• Lack of historical data

 

14. Procurement involves obtaining materials, services, and supplies for a project. Which of the following also needs to be procured for a project?

• Team leaders
• Employees
• Schedules
• Vendors

 

15. At the beginning of your project, you solicit bids from vendors to select the one that is best for the project. Which procurement document should you prepare to fulfill this task?

• Statement of work (SoW)
• Non-disclosure agreement (NDA)
• Scope of work (SoW)
• Request for proposal (RFP)

 

16. Which of the following may impact ethics in procurement? Select all that apply.

• Sole-supplier sourcing
• Union contract negotiations
• Interaction with state-owned entities
• Bribery or corruption

 

17. Which of the following do you consider an indirect cost in your budget?

• Training
• Equipment rental costs
• Security
• Wages and salaries

 

18. At what phase in the procurement process would a project manager determine the success of the procurement process?

• • Finishing
  • Completing
  • Determination

• Controlling

 

19. Which of the following accurately describes total cost of ownership (TCO)?

• TCO is the dollar amount used to measure if a project is on track or not.
• TCO only factors in upfront expenses associated with a product or service.
• TCO is the additional room in the budget for unexpected costs.
• TCO factors in expenses associated with a product or service over its lifetime.

 

20. A project manager predicts the cost of a project for the upcoming quarter. What is this prediction known as?

• Planned Expense
• Schedule
• Material Expense
• Forecast

 

21. As a project manager, you notice that some of your inventory is arriving damaged, and it isn’t the vendor’s fault. What is this known as in budget planning?

• Surprise expense
• Expected issues
• Low-quality product
• Reserve inventory

 

22. Is it effective project management for a project to be under budget?

• Yes, this is a sign of excellent project management.
• Maybe, but only if the stakeholders change the schedule.
• No, this is a sign of unsatisfactory project management.

 

23. In the procurement process, what step comes after initiating the process?

• Selecting
• Initiating
• Contract writing
• Analyzing

 

24. Which section of the statement of work (SoW) includes details about what the service entails and may include major project activities?

• Scope
• Target audience
• Schedule overview
• Purpose

 

25. Which activity ensures ethical procurement in the initiating phase of a project?

• Execute quality control
• Audit each task and cost
• Review government regulations and policies
• Focus on the day-to-day relationships with vendors

 

26. To create a well-organized budget, a project manager includes different types of expenses. Which type of budget expense includes costs for day-to-day tasks within a company?

• Operating expenses (OPEX)
• Capital expenses (CAPEX)
• Reserve expenses
• Fixed expenses

 

27. At what phase in the procurement process would a project manager determine the success of the procurement process?

• Controlling

• Finishing
• Completing
• Determination

 

28. As a project manager creating a budget, you’re thinking about all the parts of a project from beginning to end—making a list of every material, resource, and contract worker. What do you call this type of budgeting?

• Contingency
• Bottom-up approach
• Buffers and reserves
• Top-down approach

 

29. A document that keeps confidential information within the organization is known as what?

• Statement of work (SoW)
• Non-disclosure agreement (NDA)
• Scope of work (SoW)
• Request for proposal (RFP)

 

30. “Honesty, responsibility, respect, and fairness are the values…” begins what type of saying of the Project Management Institute that serves as a guide to how they do procurement and other business?

• Requirements
• Slogan
• Code of ethics
• Motto

 

31. At what phase in the procurement process would a project manager make payments, set up logistics, and ensure service agreements are being met?

• Selecting
• Initiating
• Controlling
• Completing

32. Time and materials contracts are usually paid monthly, based on hours worked. What is a fixed contract?

• A contract paid when certain milestones are reached
• A contract paid to a specific vendor
• A contract paid for a certain amount of time
• A contract paid internally to team members

 

33. Which of the following statements is typically true regarding budgeting?

• It’s important to not go over or under budget.
• It’s recommended to go either over or under budget.
• It’s important to not go over budget, but it’s recommended to go under budget.
• It’s important to not go under budget, but it’s recommended to go over budget.

 

34. A project manager creates a budget. They determine the amount of buffer funds the project likely needs for completion. What is this budget component?

• Expected estimation
• Reserve analysis
• Risk funding
• Surprise expense

 

35. Imagine you are working on a project. It progresses as expected, but you would like to assess the budget to identify whether any budget items need to be revisited. When should you take this budgeting action?

• Project completion
• Project flow meeting
• Any project pause
• A project milestone

 

36. As a project manager, you’re seeking a procurement approach that outlines clear workstreams, hard deadlines, and financially protects your project against unforeseen circumstances. Which procurement approach should you choose?

• Traditional
• Protectionist
• Agile
• Robust

 

37. What is the first step when completing a reserve analysis?

• Develop a baseline budget
• Review all potential risks to your project
• Categorize different types of costs
• Account for cost of quality

 

38. At what phase in the procurement process would a project manager decide what supplies and which vendors will be used on the project?

• Investigating
• Selecting
• Controlling
• Assignment

 

39. Fill in the blank: In project management, the budget is considered a _____—it is a success metric.

• procurement
• dependency
• reserve
• deliverable

 

40. When creating a budget, a project manager must do which of the following? Select all that apply.

• Review and reforecast throughout the project
• Budget for surprise expenses
• Approve budget increases
• Understand stakeholder needs

 

41. It’s important to leverage the knowledge of other experts, particularly those who have worked on similar projects. When asking for advice from someone outside of the company, what is critical to do?

• Avoid sharing confidential information
• Request internal documentation from the experts’ projects
• Set a timeline with the colleague
• Ask about their historical projects

 

42. As a project manager, you research and source for a specific service. You then have to manage that relationship. This is known as what type of procurement?

• Performance management
• Vendor management
• Budget management
• Cost management

 

43. When assessing ethical versus unethical procurement, what is the first step you should take?

• Use your best judgment and do the required research
• Review contracts with your legal team
• Discuss with a trusted friend
• Reach out to local government officials

 

44. At what phase in the procurement process would a project manager review a vendor’s performance and determine if they are meeting milestones?

• Completing
• Selecting
• Controlling
• Investigating

 

45. Which of the following factors can lead to scope creep and negatively affect the budget? Select all that apply.

• Agreements about the project that aren’t officially documented
• Attainable timeframes and deadlines
• Last-minute asks from priority stakeholders
• A vague Statement of Work (SoW)

 

46. As a project manager, you review your budget and notice one vendor is costing more than anticipated. You shift funds and recalibrate the budget to offset this increased vendor cost. What is the budgeting term for this task?

• Reforecasting
• Reserve analysis
• Setting the baseline
• Cost of quality

 

47. To create a well-organized budget, a project manager includes different types of expenditures. Which type of budget expense creates a future benefit for a company?

• Historical expenses
• Capital expenses (CAPEX)
• Indirect expenses
• Operating expenses (OPEX)

 

48. A project manager writes a budget for an upcoming project. They break down the project by important points in the schedule like the completion of a phase. What are these important points known as?

• Progressions
• Deliverables
• Dependencies
• Milestones

 

Week 4 – Managing Risks Effectively

 

As a project manager you are practicing risk management. You have already defined potential risks, determined their likelihood and potential impact. Now, you prioritize the risks. This represents which risk management step?

• • Analyze risks
  • Identify risks

• Evaluate risks

• Monitor and control risks

 

Identify the steps involved in creating a fishbone (or cause-and-effect) diagram.

• • Define the problem, identify risks, mitigate causes, and analyze the causes
  • Define the problem, identify risks, brainstorm causes, and monitor feedback
  • Define the problem, identify categories, mitigate causes, and monitor feedback

• Define the problem, identify categories, brainstorm causes, and analyze the causes

 

A project manager and a project sponsor are discussing their different risk appetites. What is risk appetite?

• • The assumption of additional risks for added challenge
  • The shifting of some risks to a different team
  • A desire to incur extra risks

• A willingness to accept the possible outcomes of a risk

 

A project manager is concerned about the workload an internal team is taking on for an upcoming project. The project manager decides to shift this workload to an external supplier. What kind of risk mitigation strategy is this?

• Transferring risk

• Accepting risk
• Controlling risk
• Avoiding risk

 

A project manager writes a risk management plan. Currently, they are working on a description of each risk, its risk rating, and a mitigation plan. What is the name of this section in the risk management plan?

• • Executive summary
  • Header
  • Appendix

• Risk register

 

1. Fill in the blank: A(n) _____ is a known and real problem that can affect a team’s ability to complete a task.

• threat
• drawback
• issue
• risk

 

2. Failing to engage in risk management for your project can have which two of the following consequences?

• You will not be able to meet project timelines and goals
• You will not be able to establish necessary vendor relationships
• You will not be able to make necessary adjustments to the project plan
• You will not be able to use the appropriate tools

 

3. When working through the risk management life cycle, what’s the main goal when evaluating a risk?

• Controlling risks
• Identifying risks
• Treating risks
• Prioritizing risks

 

4. Identify the steps involved in creating and utilizing a fishbone (or cause-and-effect) diagram.

• Define the problem, identify risks, mitigate causes, and analyze the causes
• Define the problem, identify categories, mitigate causes, and monitor feedback
• Define the problem, identify risks, brainstorm causes, and monitor feedback
• Define the problem, identify categories, brainstorm causes, and analyze the causes

 

5. Choose the best definition for inherent risk as it relates to project management.

• The measure of a risk, calculated by its difficulty and frequency
• The measure of a risk, calculated by its timing and dependencies
• The measure of a risk, calculated by its probability and impact
• The measure of a risk, calculated by its causes and circumstances

 

6. Which of the following are examples of external risk? Select all that apply.

• A breakdown in communication among team members
• A deliverable takes longer than anticipated to complete
• A change in regulatory requirements
• A project vendor goes out of business

 

7. Imagine that your company is considering using a vendor. The vendor makes quality products, but you have learned they have a reputation for shipping delays. Ultimately, you decide to use a different vendor. Which risk mitigation strategy did you use?

• Accept the risk
• Control the risk
• Avoid the risk
• Reduce the risk

 

8. Which of the following is the best way to communicate a high-level risk to stakeholders?

• Meet with stakeholders in person to present serious risks and your plans to mitigate them.
• Plan to present the risks and your mitigation plans at the next monthly meeting.
• Describe the risks in a weekly planning email and briefly explain your plan to mitigate them.
• Describe the risks and your mitigation plan to stakeholders the next time you see them in person.

 

9. As a project manager, you’re identifying task dependencies. Task B cannot finish until Task A is complete—the tasks operate at the same time. Which type of dependency does this situation represent?

• Finish to Finish (FF)
• Start to Finish (SF)
• Finish to Start (FS)
• Start to Start (SS)

 

10. Which steps should be taken when updating a risk management plan? Select all that apply.

• Add newly-identified risks.
• Remove risks that are no longer relevant.
• Move the plan to a confidential folder.
• Include any changes in the mitigation plans.

 

Shuffle Q/A

 

11. A project manager has a responsibility to identify and plan for potential problems and known issues. What is this process of identifying and planning called?

• Risk identification
• Risk mitigation
• Risk management
• Risk analysis

 

12. Risk management can help you avoid negative consequences like missing project timelines and goals. Which of the following is a benefit of effective risk management?

• You will be able to use this project’s risk management plan again in different projects.
• You will be able to establish necessary vendor relationships.
• You will be able to make a flexible project plan that allows for necessary adjustments.
• You will have access to the appropriate tools for the project.

 

13. As a project manager you are practicing risk management. You have already defined potential risks, determined their likelihood, and prioritized them. Now, you’re making a plan to address and manage each risk. This represents which risk management step?

• Monitor and control risks
• Identify risks
• Treat risks
• Analyze risks

 

14. Which of the following tools can project managers use to brainstorm the potential causes of risks?

• Risk register
• Project charter
• Fishbone diagram
• Stakeholder map

 

15. A project manager identifies a series of tasks in an upcoming project that can only be started when the previous task has been completed. What term defines the relationship between these tasks?

• Dependency
• Opposed
• Stacked
• Connected

 

16. A project manager has just learned that a supplier has a history of missing deadlines. The supplier is defensive when asked about this. The project manager decides to find a new vendor. What kind of risk mitigation strategy is this?

• Accepting risk
• Transferring risk
• Avoiding risk
• Controlling risk

 

17. A project manager communicates a newly discovered risk to a stakeholder. They include the risk in a weekly planning email with potential ways to address the risk if needed. What level of risk are they likely writing about?

• High-level risk
• Medium-level risk
• Single point of failure
• Low-level risk

 

18. A project manager has identified a number of tasks in an upcoming project with dependencies. Most of the dependencies are finish to finish. What situation is this dependency describing?

• Task 2 cannot start until Task 1 has started
• Task 2 cannot finish until Task 1 has finished
• Task 2 cannot finish until Task 1 has started
• Task 2 cannot start until Task 1 has finished

 

19. A project manager writes a risk management plan. Currently they are working on an introduction to the conditions of the project and an outline of the potential risks. What is the name of this section in the risk management plan?

• Executive summary
• Header
• Appendix
• Risk register

 

20. A project manager needs to identify and plan for known problems that can affect project completion. What are these known problems called in project management?

• Potentials
• Impactors
• Risks
• Issues

 

21. As a project manager practicing risk management, you find and define potential project risks. Which risk management step does this represent?

• Identify risks
• Monitor and control risks
• Avoid risks
• Treat risks

 

22. A project manager has just identified a risk that has the potential to be catastrophic and halt work across a project. What is this type of risk known as?

• External risk
• Single point of failure
• Complete halting point
• Time risk

 

23. A project manager has just learned that a supplier is currently running low on required materials for a project. The supplier is very confident that the materials will be restocked before they are needed for the project. The project manager decides to continue with the vendor rather than finding a new one. What kind of risk mitigation strategy is this?

• Accepting risk
• Controlling risk
• Avoiding risk
• Transferring risk

 

24. Which of the following is a recommended method to communicate a medium-level risk to stakeholders?

• Call an urgent in-person meeting with stakeholders to present the risk and your plan to mitigate it.
• Present the risk and your mitigation plan during the team meeting next month.
• In the weekly planning email, briefly describe the risk and your plan to mitigate it.
• Send stakeholders a direct email that outlines the risk and includes a detailed explanation of your mitigation plan.

 

25. A project manager has identified a number of tasks in an upcoming project with dependencies. Most of the dependencies are start to finish. What situation is this dependency describing?

• Task 2 cannot start until Task 1 has finished risks
• Task 2 cannot start until Task 1 has started
• Task 2 cannot finish until Task 1 has started
• Task 2 cannot finish until Task 1 has finished

 

26. The risk management process can provide project managers a better understanding of what information? Select all that apply.

• When exactly the risk will occur
• Who the project manager needs to consult about a risk
• How could the project manager mitigate the potential risk
• What could go wrong with the project

 

27. As a project manager practicing risk management, you’ve already identified the risk. Now, you’re determining the likelihood and potential impact the risk will have on your project. Which risk management step does this represent?

• Avoid risks
• Analyze risks
• Monitor and control risks
• Treat risks

 

28. A project manager attempts to determine the root cause of a problem that has already occurred. Which tool below can help them?

• Fishbone diagram
• Stakeholder map
• Risk register
• Project charter

 

29. What is scope creep in project management?

• The unexpected risks that can come together and form into a single issue that affect the scope of a project near completion
• The changes, growth, and uncontrolled factors that affect the project’s scope at any point after the project begins
• The additional time a project takes to complete due to unforeseen setbacks
• The amount of time that a project will take to complete as setbacks begin to arise

 

30. Which of the following risk types most commonly impact projects? Select all that apply.

• Inherent risks
• Budget risks
• Time risks
• Scope risks

 

31. A project manager is concerned about the workload an internal team is taking on for an upcoming project. The project manager decides to shift this workload to an external supplier. What kind of risk mitigation strategy is this?

• Transferring risk
• Accepting risk
• Avoiding risk
• Controlling risk

 

32. Should a risk management plan be updated regularly?

• Yes; the plan is a living document and should include new findings
• Maybe; if the stakeholders specifically request the updates
• No; the plan should be determined as early as possible

 

33. A project manager needs to identify and plan for potential events that can impact the project. What are these potential events called in project management?

• Risks
• Delays
• Problems
• Issues

 

34. A project manager completes a fishbone diagram. They completed three steps: define the problem, identify categories, and brainstorm causes. What is the next step they should take to complete the fishbone diagram?

• Mitigate the causes
• Analyze the causes
• Identify risks
• Monitor feedback

 

35. What does a risk management plan typically contain? Select all that apply.

• Probability estimates for each risk
• A mitigation plan for each risk
• An executive summary
• A competitor analysis for each risk

 

36. Why should project managers communicate risks clearly to stakeholders? Select all that apply.

• To increase trust in the relationship
• To get them to provide additional teammates, if necessary
• To convince them to provide an increase in budget, if necessary
• To deflect blame on project issues, if necessary

 

37. Fill in the blank: The process of identifying and evaluating potential risks and issues that could impact a project is known as _____.

• risk management
• risk analysis
• risk mitigation
• risk identification

 

38. Which of the following are steps involved in creating and utilizing a fishbone (or cause-and-effect) diagram? Select all that apply.

• Mitigate causes
• Define the problem
• Identify categories
• Analyze the causes

 

39. What two factors combine to determine inherent risk?

• Damage and mitigation
• Damage and impact
• Probability and mitigation
• Probability and impact

 

40. As a project manager, you’re identifying task dependencies. Task B cannot finish until Task A has started. Which type of dependency does this situation represent?

• Finish to Start (FS)
• Start to Start (SS)
• Finish to Finish (FF)
• Start to Finish (SF)

 

41. Which of the following best describes the risk register in the risk management plan?

• An introduction to the conditions of the project and an outline of the potential risks
• A description of each risk, its risk rating, and a mitigation plan
• The measure of a risk calculated by its probability and impact.
• A list of general information such as the plan’s status, creation date, and uploaded date

 

42. Fill in the blank: A potential event that can impact your project if it occurs is called a(n) _____.

• delay
• issue
• risk
• problem

 

43. A major part of risk management is identifying potential problems. Which of the following is another critical aspect of risk management?

• Running practice situations where risks have become issues
• Encouraging risk early in a project
• Creating a plan for potential risks
• Reviewing past projects and reusing those risk management plans

 

44. You are identifying risks for an upcoming project. You have already planned for time risks and budget risks. Which of the following is another common type of risk?

• Scope risk
• Creeping risk
• Limiting risk
• Impact risk

 

Week 5 – Organizing Communication And Documentation

 

As a project manager, part of your communication plan is to identify risks and present barriers in-person. What additional details should the communication plan include? Select all that apply.

• • Duration

• Type of communication

• Frequency

• Location

 

What project management best practice includes documenting plans and making them available to stakeholders?

• Knowledge management

• Dependency management
• Milestone management
• Risk management

 

1. What do project managers need to identify before creating a communication plan?

• Recipients, communication methods, goals of communication, and barriers to communication
• Recipients, anonymous survey questions, goals of communication, and barriers to communication
• Recipients, communication methods, project risks, and goals of communication
• Recipients, project risks, goals of communication, and barriers to communication

 

2. How can you foster effective communication within your team? Select all that apply.

• Recognize and understand individual differences
• Allow teammates to use any communication platform they prefer
• Obtain feedback and incorporate it going forward
• Send identical message content to both teammates and stakeholders

 

3. What details does a communication plan include? Select all that apply.

• What to communicate
• How communications should sound
• How long communications should be
• Why and how to communicate
• Who should communicate
• When communication happens
• Where the information communicated is stored

 

4. As a project manager, part of your communication plan is to identify risks and present barriers in-person. What two additional details should the communication plan include?

• Type of communication
• Duration
• Location
• Frequency

 

5. What potential barriers should you consider when making a communication plan? Select all that apply.

• How competitors communicate
• Linguistic and cultural differences
• Time zone limitations
• Privacy or internet access issues

 

6. An effective project management communication plan can help with which of the following processes? Select all that apply.

• Culture development
• Team selection
• Change management
• Project continuity

 

7. Which two of the following communication methods are most appropriate for core project team members?

• Formal presentations to advertise project deliverables
• Department newsletters on current projects
• Quick virtual check-ins to answer questions
• Daily meetings to report on project progress

 

8. What questions can project managers ask to optimize and streamline communications? Select all that apply.

• How can we improve communications with you?
• What is working in how we communicate with you about the project?
• How are you implementing the content we communicate?
• What is not working or is not effective in our communication?

 

9. How can project managers ensure plan visibility for stakeholders? Select all that apply.

• Manage document permissions to give access to relevant information
• Assign tasks to specific team members
• Keep documents in a centralized location
• Create a risk register

 

10. Which of the following should a project manager include in a centralized planning document, also known as a dashboard? Select all that apply.

• Previous project deliverables
• Links to any non-spreadsheet files
• Instructions for how to use the centralized planning document
• A brief project description

 

Shuffle Q/A

 

11. The project manager has identified the goals, barriers, and communication methods for a project. What is the final piece they must determine before creating the communication plan?

• Key stakeholders
• Team members
• Team feedback
• Stakeholder analysis

 

12. As a project manager, how can you maintain open communication after you have sent your team a message? Select all that apply.

• Check in to make sure the information was clear.
• Convey the message through various methods.
• Respond to any questions quickly.
• Resend the message if no one responds.

 

13. Which of the following actions demonstrates an effective strategy to allow stakeholders and team members to find relevant information in a project?

• Allow team members to send links to stakeholders as they add new ones.
• Create a section in a communication plan for links to relevant documents.
• Send an email with the resource links to stakeholders for each resource.
• Have one team member be responsible for maintaining the links for the project.

 

14. As a project manager, you decide to hold video conferences with your core project team and stakeholders as part of your communication plan. What additional details should the communication plan include? Select all that apply.

• Key dates
• Resource locations
• Location
• Duration

 

15. You prepare a template for a weekly email for stakeholders with some key launch dates and announcements for the project. How can you ensure stakeholders can easily notice the information?

• Highlight and bold the information the stakeholder should focus on.
• Schedule a follow-up meeting with the stakeholders to review the email.
• Keep the key launch dates and announcements together for better clarity.
• Create a follow-up email to be sent a day later with just the important information.

 

16. One of the items in the project communication plan is to give formal in-person presentations every quarter. Which group should these presentations target?

• Marketing team
• Project vendors
• Core team
• Key stakeholders

 

17. What is the typical communication plan for key stakeholders in a project?

• Daily check-ins scheduled with task updates
• Backlog discussion sessions to review tasks
• Monthly emails with a status update overview
• Launch prep schedule every six weeks

 

18. What best practice should you consider when you share project documentation among stakeholders and team members?

• Share project details on a need-to-know basis
• Share details of the project whenever a team member asks for it
• Make sure all stakeholders have access to the data in the project
• Make sure all team members have access to the data in the project

 

19. A project manager creates a centralized planning document. They create an overview sheet with the project description and communication expectations. What is another piece of information they can include in the overview sheet?

• Instructions for how to use the RACI chart
• Goals for how many emails to send to stakeholders
• Instructions for how to use the spreadsheet
• Goals on how many daily check-ins for project

 

20. Which of the following categories are part of a communication plan?

• Communication type
• Recipients
• Key dates
• Communication style

 

21. As a project manager, part of your communication plan is to have an in-person meeting with team members. What additional details should the communication plan include? Select all that apply.

• Goal
• Frequency
• Type of communication
• Location

 

22. What are the key benefits of a communication plan? Select all that apply.

• Improves overall effectiveness of communication
• Involves stakeholders in effective conversations
• Keeps people engaged and motivated throughout the project
• Provides guidance on technical project terms

 

23. Which of the following communication methods are most appropriate for core project team members? Select all that apply.

• Formal presentations to explain project deliverables
• Quick virtual check-ins to answer questions
• Department newsletters on current projects
• Daily meetings to report on project progress

 

24. Which of the following are best practices for concise emails? Select all that apply.

• Include as much detail about a situation as possible
• Write in one long paragraph to save space
• Lead with key points and action items
• Add a note at the top that some details may not be relevant to certain recipients

 

25. What document acts as a quick reference guide to help team members find files they frequently access in one place?

• A centralized planning document
• A project proposal
• A risk management plan
• A project charter

 

26. As a project manager, you create a communication plan for a project. You need to identify potential barriers. Which of the following questions should you ask to identify a potential barrier?

• Will the stakeholders like the project team members?
• How was the project RACI chart created?
• Are there any privacy or internet access issues?
• Will daily check-ins be required?

 

27. What should a project manager consider when writing a new email message for team members about project updates?

• Add a note to the message to not share any of the data.
• Assume the message will be delivered to everyone in the company.
• Include all team members working on the project in the communication.
• Assume not all of the recipients will read the message.

 

28. How can a project manager evaluate which parts of a project communication plan are over-sharing or under-sharing information? Select all that apply.

• Convert daily-check ins to feedback reviews to save time on the project.
• Ask team members if other team members have mentioned anything.
• Create anonymous feedback surveys for stakeholders and team members.
• Have one-on-one conversations with stakeholders and team members.

 

29. As a project manager, you write a communication plan for your new project. You include monthly email check-ins that review a high-level summary of project updates. What group should receive this type of communication?

• Whole company
• Key stakeholders
• Project managers
• Core team members

 

30. In a project communication plan, what are the goals of daily check-ins with core team members?

• Project managers can set new milestones for the project.
• Project managers can communicate with stakeholders on progress.
• Team members can see who completed the most tasks.
• Team members can give progress updates and blockers on tasks.

 

31. Fill in the blank: Documenting and organizing plans provides visibility for project team members and _____ for task owners.

• authority
• feedback
• supervision
• accountability

 

32. Which of the following should project managers identify before creating a communication plan? Select all that apply.

• Project stakeholders
• Project risks
• Communication methods
• Communication goals

 

33. Fill in the blank: To be effective, your team _____ need to be clear, honest, relevant, and frequent.

• documents
• communications
• expectations
• debates

 

34. A project communication plan organizes and documents the processes and types of communication for a project. What else can a plan include?

• Expectation of stakeholders
• Roles of each team member
• Budget of each task
• Expectations of communication

 

35. Fill in the blank: Scheduling routine _____ will help you understand what is and is not working in your communication plan.

• department reviews
• presentations
• check-ins
• milestones

 

36. As a project manager, how can you optimize and streamline project communications?

• Be the only person who communicates with teams about the project
• Only use one communication method with all teams
• Create a static communication plan for the team
• Send team members a survey asking about improvements to communication

 

37. You create a project communication plan for a busy executive who needs high-level updates on the project. What type of communication would you create for this executive?

• A email that outlines the roles of each team member and stakeholder
• A newsletter email outlining key milestones and project progress
• An email that contains a list of all the completed tasks
• Daily meetings that the stakeholder is required to attend

 

38. A project manager has created documentation that includes information that does not need to be accessible to all team members. How can you ensure the documentation is accessible to the right people?

• Give everyone a summary of the relevant information and the details of the project
• Give everyone the same access level since they are on the project and share the all important resources
• Summarize only the relative information for those who need to keep informed and require them to request access to confidential information
• Meet with every person on the project team to check if they need access

 

39. Fill in the blank: Project managers should identify project stakeholders, communication methods, communication goals, and communication _____ before creating a communication plan.

• risks
• consequences
• frequency
• costs

 

40. Fill in the blank: Daily meetings and quick virtual check-ins are good ways for project managers to communicate with _____.

• key stakeholders
• project customers
• senior management
• core team members

 

41. In project documentation, what is the purpose of a shared file drive? Select all that apply.

• Team members can store multiple files in one place.
• Project stakeholders can use them for project proposals.
• Team members can have accountability for items in the folder.
• Project stakeholders can use them for team reviews.

 

42. As a project manager, you have a weekly video conference with stakeholders as part of your communication plan. What additional details should the communication plan include? Select all that apply.

• Duration
• Goal
• Key dates
• Location

 

43. How can a project manager use a RACI chart and stakeholder map when creating a project communication plan?

• To assess which stakeholder would be able to respond fastest to emails
• To determine the issues that could come up during the plan
• To determine what type of communication is best for the team members
• To assess the frequency of the communication method to each team member

 

44. Which of the following tools can help organize project plans and documents? Select all that apply.

• A centralized planning document
• An overview sheet (dashboard)
• A shared file drive
• A RACI chart

 

Course 4 – Project Execution : Running The Project

 

Week 1 – Introduction To Project Execution

 

As a project manager, you ensure the team is accomplishing the necessary tasks to hit target dates along the way. What item are you tracking?

• • Project proposal
  • Stakeholder options

• Progress towards milestone

• Team members planned PTO

 

How does a burndown chart differ from a Gantt chart?

• • A burndown chart is useful for large projects with many dependencies; a Gantt chart tracks big milestones and includes a high-level project overview.
  • A burndown chart measures tasks against time and who completed the tasks; a Gantt chart is a high-level overview of the project.
  • A burndown chart is useful for large projects with many dependencies; a Gantt chart measures time against the amount of work completed and remaining.

• A burndown chart measures time against the amount of work completed and remaining; a Gantt chart is useful for large projects with many dependencies.

 

A new communication tool released to your team leads to a communication breakdown for the project. What type of event does this represent during the project execution phase?

• Risk

• Milestone
• Escalation
• Celebration

 

As a project manager, you’re implementing the ROAM technique for a new risk. You figure out how to work around the risk so it will no longer be a problem. Which ROAM action did you take?

• Resolved

• Owned
• Accepted
• Mitigated

 

1. What is project tracking?

• A method for responding to project risks.
• A method for assessing project successes and areas for improvement.
• A method for following the progress of a project’s activities.
• A method for reaching agreement among stakeholders on project scope.

 

2. Which five items should you track throughout the project execution phase?

• Project costs
• Key tasks and activities
• Project goals
• Progress toward milestones
• Action items
• Project schedule

 

3. Which tracking method is best for teams with a lot of people and projects with many tasks or milestones that are dependent on one another?

• Roadmap
• Project status report
• Gantt chart
• Burndown chart

 

4. Which tool is most useful near the end of a project, when meeting deadlines is the top priority?

• Burndown chart
• Roadmap
• Gantt chart
• Probability and impact matrix

 

5. Imagine that an aerospace company builds a new line of passenger jets. Increased raw material costs cause the company to spend more on aluminum than planned. Which of the triple constraints does this change impact the most?

• Timeline
• Scope
• Budget

 

6. Imagine a home improvement chain develops a new line of power tools. One of the designers wants to adopt a new process that will simplify the team’s workflow. Which method should they use to convey their idea to team members and stakeholders?

• Gantt chart
• Escalation email
• Change request form
• Risk register

 

7. Imagine that a toy company is known for making a popular doll, but their design team decides to test out a new material for the doll’s clothes before beginning a new batch. This test has what two types of dependencies?

• External dependency
• Discretionary dependency
• Internal dependency
• Mandatory dependency

 

8. What is the process of identifying risks and issues that could impact a project, and taking steps to address their potential effects?

• Risk management
• Dependency management
• Project tracking
• Escalation

 

9. What should you do in an escalation email? Select all that apply.

• Explain the problem.
• Make a request.
• State your connection to the project.
• Be serious and assert authority.

 

10. What can project managers do to keep trench war disagreements from bringing projects to a standstill?

• Send an escalation email
• Assess risk exposure
• Apply the ROAM technique
• Rely on the project roadmap

 

11. Which of the following categories are part of the ROAM technique?

• Restored, organized, allocated, and managed
• Resolved, owned, accepted, and mitigated
• Restored, organized, accepted, and managed
• Resolved, owned, allocated, and mitigated

 

Shuffle Q/A

 

12. Project managers should track the details of their projects to be transparent and manage risks as they arise. What is another benefit of tracking in project management?

• It decreases the overall cost of the project.
• It helps the overall project stay on schedule.
• It increases the number of tasks completed.
• It keeps team members competitive.

 

13. A project manager closely tracks the hours and pay rate of a writer contracting on an ongoing project. What item are they tracking?

• Project costs
• Key tasks
• Project schedule
• Action items

 

14. A stakeholder wants you to create a chart with a granular breakdown of each task and the time remaining to complete the tasks. What type of chart can you present to them?

• Gantt chart
• Project status report
• Burndown chart
• Roadmap

 

15. A burndown chart tracks time and amount of remaining tasks. What data is typically represented on the graph's X-axis, the horizontal axis?

• Remaining time on the project
• Remaining tasks on the project
• Calculation of the sum of tasks
• Assigned roles for the project

 

16. A software company builds an application to track employee satisfaction. The client wants to add three new features to the homepage of the application. Which of the triple constraints does this change impact the most?

• Timeline
• Scope
• Budget

 

17. Which of the following methods can be used to communicate change to stakeholders during a project? Select all that apply.

• Change request form
• Project charter
• Work breakdown structure
• Escalation email

 

18. What should a project manager do first in order to incorporate dependency management into a project effectively?

• Schedule regular meetings with the team members
• Create a risk register for the dependencies
• Identify all possible dependencies and categorize them
• Communicate updates with stakeholders

 

19. Imagine that a project manager creates a matrix with two variables: risk impact and probability. They use the matrix to measure potential future losses to a project resulting from specific activities or events. What is the project manager trying to determine?

• Risk management
• Risk dependencies
• Risk exposure
• Risk appetite

 

20. Three team members on your project cannot agree on an implementation for a key task. How can you ensure a decision is made in time?

• Adjust the timeline for the project due to the delay
• Escalate the question to leadership for feedback
• Make a guess to the best of your knowledge and implement
• Give the team members more time to make a decision

 

21. How can escalation benefit a project? Select all that apply.

• Makes external dependencies trackable
• Speeds up decision-making
• Provides checks and balances
• Encourages team participation

 

22. Imagine you are managing a project that hits a major milestone early, putting the team ahead of schedule. This alters the project plan’s original course of action. What is the name for this type of event?

• A risk
• A deviation
• An issue
• A reset

 

23. What should project managers track to ensure the team meets deadlines?

• Track costs to avoid over- or under-spending on project activities.
• Track stakeholder engagement to ensure they are aligned on project goals.
• Track tasks as they progress and as the project approaches key milestones.
• Track project successes and celebrate achievements with the team.

 

24. Which tracking method is most useful when project managers need a way to track big milestones in a project?

• Gantt chart
• Project status report
• Roadmap
• Burndown chart

 

25. Imagine that a client wants to add an auction of donated items to a fundraising event. The project manager is currently executing the project for a dinner and short concert. Which of the triple constraints does this change impact the most?

• Timeline
• Budget
• Scope

 

26. You brainstorm with your team members to identify and list the events that might delay the project. What type of document are you creating in this scenario?

• Impact Matrix
• Risk register
• Task List
• Risk Matrix

 

27. During a project you are managing, a major disaster shuts down the design facility. What is this type of event called?

• A start
• A risk
• A deviation
• An changelog

 

28. What item should you track during the project execution phase to ensure the project successfully moves towards its completion date?

• Retrospective notes
• Team performances
• Project proposal
• Project schedule

 

29. You manage a project with multiple milestones dependent on each other. One team must hit these milestones before another team can begin their tasks. What type of chart can you use to track this project?

• Roadmap
• Burndown chart
• Project status report
• Gantt chart

 

30. How does a roadmap differ from a burndown chart?

• A roadmap tracks big milestones and includes a high-level project overview; a burndown chart measures time against the amount of work completed and remaining.
• A roadmap is useful for large projects with many dependencies; a burndown chart tracks big milestones and includes a high-level project overview.
• A roadmap tracks big milestones and includes a high-level project overview; a burndown chart is useful for large projects with many dependencies.
• A roadmap measures time against the amount of work completed and remaining; a burndown chart tracks big milestones and includes a high-level project overview.

 

31. During a project’s execution phase, what type of event does scope creep signify?

• Milestone
• Task
• Concern
• Risk

 

32. Imagine that a restaurant is moving to a new location and must pass a government health inspection before it can open. What type of dependency is the inspection? Select all that apply.

• External dependency
• Mandatory dependency
• Discretionary dependency
• Internal dependency

 

33. What tool can project managers use to calculate risk exposure and prioritize risks using high, medium, and low rankings?

• Probability and impact matrix
• Mitigation plan
• Risk register
• ROAM technique

 

34. Which term refers to the process of enlisting leadership or management to remove an obstacle, clarify or reinforce priorities, and validate next steps?

• Escalation
• Risk management
• Elevation
• Risk exposure

 

35. During the project, two members of your team settle on a decision for the project, which will negatively impact the project outcome. What issue does this represent?

• Risk appetite
• Bad compromises
• Trench wars
• Mid agreement

 

36. As a project manager, you’re implementing the ROAM technique for a new risk. You work with stakeholders and team members to formulate a plan to lessen the impact the risk will have on the project. Which ROAM category is this risk now in?

• Resolved
• Owned
• Accepted
• Mitigated

 

37. Why should project managers track changes, dependencies, and risks throughout a project?

• Keep teams aligned on how to ensure project success
• Determine who made tracking mistakes during the retrospective
• Help prepare for the next project
• Demonstrate the importance of accepting change

 

38. Which tool provides an overview of a project’s common elements, summarizes them as a snapshot, and communicates project status to the team and stakeholders in a centralized place?

• Gantt chart
• Burndown chart
• Project status report
• Roadmap

 

39. A team starts a new project to launch a website. The first task is to create the designs of the webpage. The second task is to develop the web pages based on the designs. What type of dependency does this indicate?

• Discretionary dependency
• External dependency
• Mandatory dependency
• Internal dependency

 

40. Under what conditions should you send an escalation email? Select all that apply.

• Key stakeholders need to sign off on a final decision.
• A problem inconveniences the core project team, but they resolve it themselves.
• A project team member identifies a potential risk that may have an impact in several months.
• A problem leads to major changes in budget or timeline.

 

41. What common problems can a project manager avoid by escalating an issue? Select all that apply.

• Trench wars
• Risk appetite
• Force majeure
• Misdirected compromises

 

42. In the ROAM technique, what does it mean to resolve a risk?

• To classify a risk as addressed because it no longer creates a problem
• To give a team member ownership over a certain risk and entrust them to handle it
• To understand and accept a risk for what it is because it cannot be resolved
• To reduce the impact of a risk or the likelihood the risk will occur

 

43. As a project manager, you regularly send progress reports out to team members and stakeholders. These reports make the project progress transparent to all involved. What project management activity could these progress reports be a part of?

• Assessing Risks
• Tracking
• Resetting
• Documenting

 

44. What type of chart will you create to represent tasks with multiple dependencies?

• Roadmap
• Gantt chart
• Probability and impact matrix
• Burndown chart

 

45. A software company builds an application to track employee satisfaction. A contractor delays the completion of a key task. Which of the triple constraints does this change impact the most?

• Scope
• Timeline
• Budget

 

46. When writing an escalation email, you open the email with “I hope you all had a great, long weekend.” Which of the five keys to writing a strong escalation email is this an example of?

• Maintain a friendly tone
• Explain the consequences
• Make a request
• Explain the issue

 

47. Which of the following items should a project manager include in a change request form for a project team? Select all that apply.

• Teams involved
• Retrospective summary
• Project name
• Original project proposal

 

48. Which of the following steps are part of dependency management? Select all that apply.

• Continuous monitoring and control
• Recording dependencies
• Eliminating dependencies
• Efficient communication

 

49. What tool can project managers use to calculate risk exposure and prioritize risks using high, medium, and low rankings?

• Probability and impact matrix
• Risk register
• ROAM technique
• Mitigation plan

 

50. When writing an escalation email, you describe how the current obstacle will delay the project in the next phase. Which of the five keys to writing a strong escalation email is this an example of?

• Make a request
• Explain the consequences
• Maintain a friendly tone
• Explain the issue

 

51. Two team members in your project cannot seem to come to an agreement on a new design feature. What common issue does this represent in project management?

• Bad compromises
• Trench wars
• Risk appetite
• Trade-off agreement

 

52. In the ROAM technique, what does it mean to accept a risk?

• To reduce the impact of a risk or the likelihood the risk will occur
• To give a team member ownership over a certain risk and entrust them to handle it
• To classify a risk as addressed because it no longer creates a problem
• To agree nothing will be done about a risk

 

Week 2 – Quality Management And Continuous Improvement

 

As a project manager, you use the DMAIC framework to improve customer experiences. You identify the resources you need and write a project timeline. What DMAIC step are you applying?

• Define

• Analyze
• Control
• Measure

 

As a project manager, you learn a customer is not satisfied with the quality of a finished product. You have already identified the root cause and brainstormed solutions to the problem with the team. Now, you and the team attempt to fix the problem by implementing a solution. Which PDCA step did you apply?

• • Hierarchical communication
  • Word-of-mouth communication
  • Positive feedback

• Continuous improvement

 

1. As a project manager overseeing a product launch, you monitor and inspect the results to ensure the project is meeting the quality standards. You notice one standard is not being met and take corrective action to improve the standard. Which quality management concept does the inspection and corrective action represent?

• Quality standards
• Quality control
• Quality assurance
• Quality planning

 

2. During which step of the quality management process does a project manager ask questions such as: “How will I determine if the quality measures will lead to project success?” and “What outcome do my customers want at the end of this project?”

• Quality planning
• Quality assurance
• Quality control
• Quality action

 

3. To receive authentic and honest feedback from customers, what strategy should a project manager use?

• Ask open-ended questions and listen to the customer’s current state versus their desired state
• Incentivize customers with a gift card because they’re more likely to respond
• Ask for feedback after the project finishes because customers won’t fully understand the product until it’s complete
• Ask for stakeholder feedback and relay it to customers in hopes to close the gap between the customer’s expectation and the project’s needs

 

4. During a user acceptance test (UAT), the project manager creates UAT scripts so the testers better understand the product or service. The project manager writes the scripts based on user stories, which are best described as what?

• Communications that report on questions, issues, or delays during the testing process
• Step-by-step instructions that users follow during the testing process
• Informal, general explanations of a feature that reflect the perspective of an end user
• Feedback from users that includes positive comments, bug reports, and change requests

 

5. Before running a process improvement experiment, a project manager needs to first identify processes to change and leave unchanged. What’s the experiment-related term for the unchanged process?

• Research group
• Comparable group
• Control group
• Variable group

 

6. As a project manager, you identify a process-based problem you’d like to improve. To better understand the problem, you examine the technology to understand its root cause and interview the team on how it’s impacting their performance. Which DMAIC step did you apply?

• Define
• Measure
• Control
• Analyze

 

7. As a project manager, you learn a customer is not satisfied with the quality of a finished product. You have already identified the root cause and brainstormed solutions to the problem with the team. Now, you and the team attempt to fix the problem by implementing a solution. Which PDCA step did you apply?

• Plan
• Do
• Check
• Act

 

8. A project team discovers an efficient process to more quickly develop a product. The program manager implements the idea in several other projects. When the portfolio manager learns that the more efficient process is working across several projects, they recommend it to several programs. This scenario exemplifies which best practice?

• Positive feedback
• Word-of-mouth communication
• Hierarchical communication
• Continuous improvement

 

9. Fill in the blank: The way a project manager decides to structure a retrospective depends on _____.

• team and workplace
• the latest project management trends
• project sponsor preference
• the previous project manager’s agenda

 

10. As a project manager, you hold a retrospective. During the meeting, you give the team an opportunity to discuss risks that materialized: Were there any gaps between the original plan and its execution? Which retrospective step does this represent?

• Lessons learned
• Future considerations
• Action items
• Next steps

 

Shuffle Q/A

 

11. As a project manager, you’re overseeing a product launch for coffee mugs. You have agreed with the manufacturer that before any agreement to purchase is made, the mugs need to be tested for durability. Which quality management concept does this task represent?

• Assurance standard
• Quality assurance
• Quality planning
• Quality control

 

12. Which quality management concept must be well-defined at the beginning of the project to help avoid rework and schedule delays?

• Quality assurance
• Quality control
• Quality standards
• Quality action

 

13. As a project manager, part of your job is to keep the project moving forward when any kind of issue arises within the team or from other stakeholders. Which of the following are situations where the customershould be informed about such issues? Select all that apply.

• When the issue causes a problem and you need the customer’s input to resolve
• When the issue will cause a delay in delivery
• When your team is testing a new workflow
• When your team is troubleshooting an issue that won’t affect delivery

 

14. As a project manager, you’re doing a user acceptance test (UAT) to test your product. You present your users with the visual mockup of the product and walk them through each step they need to take to use the product. What UAT quality control step does this scenario represent?

• Acceptance criteria
• Critical user journey
• User story
• Edge case journey

 

15. A project manager engages in continuous improvement to enhance team performance. What is the purpose of the project manager’s continuous improvement?

• To improve the product at the last stage of the quality management process
• To ensure that a product makes its way towards the best outcome
• To enable process improvement
• To enable team improvement

 

16. As a project manager, you’ve heard back from a customer who is not happy with product your company delivered. You decide to apply the PDCA process to fix the problem. What should you do in the first step of this process?

• Identify the root cause and brainstorm solutions
• Fix the problem
• Compare results to the goal to find out if the problem is fixed
• Fine-tune the fix

 

17. A team successfully delivers a product feature to a client, but misses the deadline. What should the project manager do to investigate why the product feature was late?

• Hold a retrospective
• Add a team member
• Increase the budget
• Meet with stakeholders

 

18. As a project manager holding a retrospective, you discuss the successes and setbacks of the project and compile a document with team member’s feedback. As the project manager, how should you use this feedback?

• Create a plan that should be implemented for future projects
• Pick out the best feedback and assign awards to team members accordingly
• Pass it along to the team
• Ask the program manager how to use the feedback

 

19. As a project manager, you’re overseeing the launch of a new product: a portable, solar-powered stove. Before beginning the project, you set a criteria for the desired outcome: It must maintain a specific cooking temperature for a set period of time. Which quality management concept does this criteria represent?

• • Quality planning
  • Quality control

• Quality standards

• Assurance planning

 

20. Which quality management concept involves monitoring project results to determine if these results are the ones desired or not?

• Quality standards
• Quality planning
• Quality control
• Quality assurance

 

21. A project manager sets clear expectations with customers about when they’ll communicate certain project updates and changes. To gain the customers’ confidence, the project manager also provides situational examples of when they may communicate. Which soft skill does this project manager use with their customers?

• Negotiation
• Trust-building
• Quality planning
• Empathic listening

 

22. A project manager considers process improvements. They realize that the packaging the product ships in is causes a high percentage of the products to break. They believe that by using stronger packaging, less products will break. What is another term for this belief?

• Hypothesis
• Control
• Research
• Variable

 

23. As a project manager, you have found a reasonable solution to the problem you identified. You are now ready to implement the solution. Which DMAIC step are you currently applying?

• Define
• Measure
• Control
• Improve

 

24. As a project manager applying the PDCA process, you’ve already attempted to fix a process that you believe is causing a common customer complaint. As your next step, you compare your results to the goal to determine if you fixed the issue. What PDCA step will you apply?

• Plan
• Do
• Check
• Act

 

25. Which parts of a company ecosystem rely on continuous improvement to have collective and separate successes? Select all that apply.

• Projects
• Performances
• Programs
• Portfolios

 

26. Which of the following is a retrospective best practice?

• Assign blame so teammates know who did what wrong
• Focus on more negative aspects than positive so the team can improve more quickly
• Use “you” language to communicate clearly and reduce confusion across the team
• Change perspectives so that the team can better understand another person’s point of view

 

27. Which one of the following describes the way a project manager must conduct a retrospective?

• The negative feedback should come before the positive feedback
• The feedback should be shared before meeting about it
• Everyone on the team should talk about their successes
• There is no way which must be followed, it entirely depends on your team and workplace

 

28. As a project manager, you’re overseeing a product launch. You meet with customers and clients to determine the product standards and the usability standards. Which quality management concept do you apply in this scenario?

• • Quality control
  • Quality assurance

• Quality standards

• Assurance standards

29. Which step of the quality management process should a project manager ensure quality standards after a problem is identified?

• Quality assurance
• Quality action
• Quality control
• Quality planning

 

30. As a project manager, you use the DMAIC framework and are currently applying the Analyze step. What is involved in this step?

• Implement a reasonable solution to an identified problem
• Identify the root cause of a problem and better understand the impact
• Define the business problem, goals and resources
• Monitor any updated processes established

 

31. As a project manager, you fine-tune a fix you previously applied to the product to ensure continuous improvement. Which PDCA step are you applying?

• Plan
• Act
• Check
• Do

 

32. What are reasons to hold a retrospective? Select all that apply.

• End of a sprint
• Missed deadline
• User story completed ahead of time
• Miscommunication between stakeholders

 

33. As a project manager, part of your job is to understand the customers’ frustrations, address them and find a solution that benefits both of you. Which interpersonal skill do you use to achieve this?

• Trust-building
• Negotiation
• Quality planning
• Empathic listening

 

34. As a project manager, you hold a retrospective. During the meeting, you have a discussion about risks that could become issues if not addressed this quarter. You also inform the team that you’re passing ownership of the project to someone else. In the retrospective notes, you include the contact information of the new project manager and links to any relevant documentation. Which retrospective step does this represent?

• Risks that materialized
• Action items
• Lessons learned
• Future considerations

 

35. During a user acceptance test (UAT), a user provides feedback with a suggested minor change to the product. Which type of feedback was provided by the user?

• Bugs
• Change requests
• Positive feedback
• Issues

 

36. A project manager is considering process improvements. They identify that their team is too slow when delivering a service. They have an educated guess about what’s causing the problem and how to fix it. What’s the term for this educated guess?

• Variable
• Control
• Hypothesis
• Research

 

37. As a project manager, you learn a customer is not satisfied with the quality of the finished product. To fix the problem, you first identify what you believe is the root cause and brainstorm solutions with your team. What PDCA step did you apply?

• Plan
• Do
• Check
• Act

 

38. A project manager works on a collection of projects. What is the term for this collection of projects?

• Portfolio
• Program
• Project
• Collection

 

39. As a project manager, you’re overseeing a product launch. You have laid out a quality plan which you ensure is being followed by performing regular audits and check-ins with stakeholders. The audits and check-ins confirm your clients are receiving the exact high-quality product they expect. Which quality management concept does this represent?

• Assurance planning
• Quality control
• Assurance standards
• Quality assurance

 

40. As part of user acceptance testing (UAT), you define requirements that must be met each time a test is carried out. Which best practice are you following?

• Providing a step by step plan
• Writing UAT scripts
• Acceptance criteria
• Test case

 

41. Before running a process improvement experiment, a project manager needs to first identify which processes to change and which to leave unchanged. What is the experiment-related term for the changed process?

• Variable group
• Control group
• Research group
• Comparable group

 

Week 3 – Data-informed decision-making

 

Fill in the blank: _____ is a collection of facts or information.

• • Resources
  • Artifacts
  • Statistics

• Data

 

As a project manager prioritizing tasks, your team determines you will need additional resources to complete the project on time. You escalate the issue to your client and ask what is most important: meeting the deadline or staying within budget. Which method are you using to determine what data is relevant to your project?

• • Monitoring changes in project metrics

• Aligning to your stakeholders’ priorities

• Focusing on tasks that have a big impact on the project goal
• Identifying and responding to signals

 

As a project manager, you are ensuring all team members are made aware of your organization's data security and privacy protocols. Which data analysis best practice does this represent?

• • Using security tools

• Increasing privacy awareness

• Anonymizing data
• Sampling bias

 

1. Fill in the blank: During your project, you monitor the timelines and efficiency of your team. You collect data on how many tasks they complete, their quality of work, and the time it takes to complete the tasks. All of these are examples of using data to _____.

• understand performance
• understand your users
• reduce budget
• solve problems

 

2. Which of the following are examples of productivity metrics? Select all that apply.

• Issues
• Durations
• Milestones
• Projections

 

3. Which of the following are examples of quality metrics? Select all that apply.

• number of changes
• cost variance
• tasks
• issues

 

4. Fill in the blank: A(n) ______ is an observable change that can help project managers determine the overall health of a project.

• signal
• risk
• issue
• milestone

 

5. Fill in the blank: _____ is the process of collecting and organizing information to help draw conclusions.

• Project management
• Data analysis
• Risk analysis
• Documentation

 

6. Fill in the blank: _____ is the process of turning facts into a narrative to communicate something to your audience.

• Storytelling
• Statistics
• Data analysis
• Communication

 

7. Fill in the blank: A _____ is a measurable value or metric that demonstrates how effective an organization is at achieving important objectives.

• key performance indicator (KPI)
• statistic
• milestone
• task deadline

 

8. Which of the following tactics may help you be memorable during a presentation? Select all that apply.

• Confirm the audience has no questions before you start.
• Pace yourself by using intentional pauses.
• Elevate the volume of your voice to emphasize key points.
• Make eye contact and use friendly facial expressions.
• Maintain an upright posture with hands at your side.

 

9. As a project manager processing data, you avoid understanding ambiguous data as either positive or negative. This tactic helps avoid which data bias?

• Sampling bias
• Interpretation bias
• Observer bias
• Confirmation bias

 

10. As a project manager analyzing data, you begin by inquiring about the current state of the problem, the ideal outcome, and the expectations of your stakeholders. Which data analysis best practice does this represent?

• Prepare
• Ask
• Analyze
• Process
• Share

 

11. As a project manager creating a story, you ask yourself questions like: “Is the content credible and trustworthy?”, “Are there any data points that skew the information”, and “What content can I eliminate?”. In what storytelling step should you ask these questions?

• Filter and analyze the data
• Define the audience
• Choose a visual representation
• Find the data
• Gather the feedback

 

12. How do graphs and charts help present data? Select all that apply.

• Compare values and demonstrate how individual parts contribute to a whole
• Puzzle the audience to think more intensely and remember the data
• Analyze trends and behaviors over set periods of time
• Inform the audience about a new trend or valuable piece of information
• Demonstrate the relationships between data sets

 

Shuffle Q/A

 

13. In which of the following categories can project managers group metrics? Select all that apply.

• Quality metrics
• Productivity metrics
• Documentation metrics
• Reliability metrics

 

14. Fill in the blank: _____ is when the project manager determines how long it will take to complete a project based on resources available.

• Planning
• Prediction
• Projection
• Brainstorming

15. What is an observable change that helps determine health of a project and identify if something isn’t quite right?

• milestone
• signal
• Burnout chart
• tasks

 

16. Fill in the blank: _____ data are statistical and numerical facts about a project.

• Qualitative
• Subjective
• Mathematical
• Quantitative

 

17. Which of the following include visual representations of data? Select all that apply.

• Charts
• Infographics
• Dashboards
• Statistics

 

18. You review your presentation slides and remove any content that dilutes your message. What presentation goal are you trying to achieve?

• Being precise
• Being effective
• Being flexible
• Being memorable

 

19. What type of data represents information that could be used to directly identify, contact, or locate an individual?

• Anonymous data
• Opinions
• Personally identifiable information
• Measurements

 

20. After your final presentation to the stakeholders, they decide to take the insights and put it into action. What data analysis does this represent?

• Prepare
• Act
• Ask
• Analyze

 

21. As a project manager creating a story, you ask yourself questions like: “Does this presentation make sense?”, “Is the presentation interesting?”, and “Which areas of the story are unclear or unmemorable?”. In what storytelling step should you ask these questions?

• Filter and analyze the data
• Gather the feedback
• Define the audience
• Find the data

 

22. You are preparing a data presentation. To explain your data, you want to demonstrate a relationship between data sets by representing the values of two variables with individual data points (dots). Which data visualization tool should you use?

• Bar graph
• Scatter plot
• Line graph
• Pie chart

 

23. Fill in the blank: Through _____, you will learn how to use data to draw conclusions and make predictions and improve performance.

• data values
• data analysis
• data charts
• data departments

 

24. What tactics can project managers use to prioritize data? Select all that apply.

• Align metrics to stakeholder priorities
• Align metrics to stakeholder priorities
• Identify and respond to signals
• Prioritize tasks that contribute most to the project goal

 

25. As a project manager, you are tasked with increasing the number of users for your phone application. The first step you take is to review the number of monthly users from last year. What type of data do you review in this step?

• Qualitative
• Quantitative
• Subjective
• Mathematical

 

26. What is the third step in storytelling that vets the data for credibility and filters the information?

• Collect the data
• Define the audience
• Analyze the data
• Shape the story

 

27. As a project manager analyzing data, you create user surveys for your company to get more feedback on processes. Which data analysis best practice does this represent?

• Analyze
• Process
• Ask
• Prepare

 

28. As a project manager, you create dashboards and consider new infographics for the project. What storytelling step are you in?

• Define the audience
• Choose a visual representation
• Find the data
• Filter and analyze the data

 

29. You are preparing a data presentation. To explain your data, you need to compare trends and display changes in the data over a set period of time. Which data visualization tool should you use?

• Scatter plot
• Bar graph
• Pie chart
• Line graph

 

30. From the project manager perspective, which of the following are benefits of using data? Select all that apply.

• Increase the project timeline
• Improve processes
• Make better decisions
• Understand your users

 

31. Fill in the blank: A(n) _____ is a quantifiable measurement project managers use to track and assess a business objective.

• test
• daily scrum
• metric
• survey

 

32. Fill in the blank: Using a(n) _____ keeps a record of any inconsistencies from the initial requirements of a project.

• Issue log
• Communication plan
• Shared drive
• Change log

 

33. Fill in the blank: _____ data are qualities or things that you can't measure with numerical data.

• Client
• Qualitative
• Objective
• Quantitative

 

34. What is the fifth stage in the storytelling process that involves tying all of your data and visuals into one cohesive narrative?

• Defining your audience
• Choosing a visual representation
• Shaping the story
• Filtering and analyzing the data

 

35. In data visualization, what is a type of user interface that provides a snapshot view of a project’s progress or performance?

• KPI
• Dashboard
• Maps
• Charts

 

36. As a project manager analyzing data, you create data visualizations to organize your data in a format that is clear and digestible for your stakeholders. Which data analysis best practice does this represent?

• Process
• Share
• Prepare
• Ask

 

37. You are a project manager preparing a data presentation. To explain your data, you need to present the composition of house sizes in a city. Which data visualization tool should you use?

• Scatter plot
• Bar graph
• Line graph
• Pie chart

 

38. Which of the following is the total time it takes to complete a project from start to finish?

• Issue
• Task
• Milestone
• Duration

 

39. After reviewing the metrics for a past conference, you notice the actual cost was over budget due to a higher number of attendees. What type of metric does this represent?

• Milestone
• Planned
• Cost variance
• Projected

 

40. Project key stakeholders have concerns about meeting deadlines. Which of the following metrics do you need to focus on in order to prioritize the proper tasks? Select all that apply.

• Charts
• Time
• Performance
• Scope

 

41. Which of the following are ways to help you give an effective presentation? Select all that apply.

• Be flexible
• Be memorable
• Be precise
• Be forceful

 

42. As a project manager analyzing data, you ensure the data is accurate by removing duplicate responses and inconsistencies, and confirm the data contains no typos or errors. Which data analysis best practice does this represent?

• Prepare
• Process
• Analyze
• Ask

 

43. As a project manager creating a story, you ask yourself questions like: “Who are you presenting to?,” “What are their problems?,” and “What do they care about?”. In what storytelling step should you ask these questions?

• Find the data
• Filter and analyze the data
• Define the audience
• Shape the story

 

44. What is an important point in a project schedule to indicate completion of a deliverable or a phase?

• Milestone
• Projection
• Cost variance
• Issue

 

45. What tactics can project managers use to prioritize data? Select all that apply.

• Set hard deadlines
• Prioritize tasks that contribute most to the project goal
• Identify and respond to signals
• Align metrics to stakeholder priorities

 

46. You are practicing a trial run of a presentation with a co worker emphasizing posture, tone of voice, pace and eye contact. Which presentation technique is your current focus?

• Being timely
• Being Flexible
• Being memorable
• Being precise

 

47. As a project manager, you are ensuring all team members are made aware of your organization's data security and privacy protocols. Which data analysis best practice does this represent?

• Sampling bias
• Anonymizing data
• Increasing privacy awareness
• Using security tools

 

48. As a project manager creating a story, you are gathering data from reputable sources and leveraging relevant project resources. What step in the storytelling process are you enacting?

• Find the data
• Define the audience
• Choose a visual representation
• Filter and analyze the data

 

49. You are a project manager preparing a data presentation. To explain your data, you need to use size contrasts to compare two or more values. Which data visualization tool should you use?

• Pie chart
• Scatter plot
• Line graph
• Bar graph,

 

50. What best describes the goal of collecting data on the best selling product of the month to place new orders with your supplier?

• To reduce product prices
• To provide a team building experience for the company
• To better understand team performance
• To better understand user preferences and performance

 

51. You are managing a conference and note the number of attendees increases by 200. What type of metric do you record this as?

• • Issue
  • Changelog

• Projection

• Milestone

 

52. What is a visual that measures time against the amount of work done and amount of work remaining on a project?

• Data chart
• A plan
• Burnout chart
• Bar chart

 

53. What describes an item that contains visuals and summaries to present information quickly and clearly?

• Line charts
• Infographics
• Burndown charts
• KPI

 

54. As a project manager, you are removing personal data in the project systems and documents. Which data analysis best practice does this represent?

• Finalizing data presentations
• Anonymizing data
• Increasing privacy awareness
• Using security tools

 

55. As a project manager analyzing data, you review, transform, and organize the data you’ve collected. Then, you create graphs with the data to identify patterns and draw conclusions. Which data analysis best practice does this represent?

• Ask
• Process
• Prepare
• Analyze

 

Week 4 – Leadership And Influencing Skills

 

Which of the following are true of teams? Select all that apply.

• The follow the directives of a single person
• The encourage accountability
• The foster creativity
• The collaborate to solve problems in service of a shared goal

 

A project manager approaches another company for a project. They schedule only one meeting to define the partnership and discuss the details. What common mistake in effective influencing are they making?

• • Connect emotionally with the audience.
  • Resist compromises and suggestions with vendors.

• Assume you can work through issues in a single conversation.

• Approach the audience too aggressively.

 

1. Which of the following are true of teams? Select all that apply.

• Follow the directives of a single person
• Encourage accountability
• Foster creativity
• Collaborate to solve problems in service of a shared goal

 

2. Imagine you manage a large marketing team working on a new campaign. You want each individual to understand their job expectations and the consequences of their performance. To aid in this, you set up a central project tracker so the team can follow their progress. Which of the five elements of effective teams does this scenario demonstrate?

• Dependability
• Structure and clarity
• Psychological safety
• Meaning

 

3. Imagine you are project managing a merger between two healthcare companies. The project is large and complex, so you send out weekly emails highlighting the most important tasks. Which aspect of effective team building does this scenario demonstrate?

• Prioritize tasks
• Listen and ask questions
• Celebrate team success
• Promote psychological safety

 

4. In what two ways can project managers listen and communicate effectively?

• Celebrate team success and milestones
• Create motivation by rewarding good work
• Ask team members how they prefer to communicate
• Hold regular team meetings

 

5. What are Bruce Tuckman’s five stages of team development?

• Forming, storming, norming, performing, adjourning
• Forming, warming, informing, performing, adjourning
• Conforming, storming, informing, transforming, adjourning
• Conforming, warming, norming, transforming, conforming

 

6. Imagine your company introduces a new feedback system for employees to share ideas, report grievances, and receive follow-ups from leadership. This helps to align values within the team and promotes honesty, respect, and integrity. Which leadership quality does this change demonstrate?

• Ethical leadership
• Inclusive leadership
• Democratic leadership
• Strategic leadership

 

7. Imagine a tech company wants to use another firm’s processor in its new laptop. The project manager writes to the firm’s CEO about the mutual benefits and projected sales numbers. Which steps of effective influencing is the project manager demonstrating? Select all that apply.

• Provide evidence
• Connect emotionally
• Frame for common ground
• Establish credibility

 

8. As a project manager, which of the following are your organizational sources of power? Select all that apply.

• Character
• Reputation
• Role
• Network

 

9. Which step in the ethical decision-making framework could include a question such as “Which option will produce the most good and do the least harm?”

• Recognize an ethical issue.
• Make a decision and test it.
• Evaluate alternative actions.
• Act and reflect on the outcome.

 

10. As a project manager, you want to provide air cover for your team by not explicitly saying “no” to a stakeholder’s request. Which of the following are two possible strategies to achieve this?

• Offer to get back to the stakeholder once you gather more information, which may provide time for the stakeholder to reconsider their request.
• Refer the stakeholder to project management best practices such as how to effectively complete a project.
• Have each teammate email the stakeholder giving their perspectives on why the request cannot be completed.
• Explain to the stakeholder that their request won’t be possible under the current constraints of the project.

 

 

Shuffle Q/A

 

11. A group forms in your company to solve problems and complete important tasks together instead of independently. Which term describes this group?

• Executive Leadership
• Work group
• Team
• Customers

 

12. A project manager creates a safe space for teammates to feel comfortable taking risks and asking questions. Which of the five elements of effective teams are they providing?

• Structure and clarity
• Dependability
• Impact
• Psychological safety

 

13. You are managing a long-term project with few clear milestones. To keep up momentum and morale, you wrap up weekly meetings by highlighting the team’s best work. Which aspect of effective team building does this scenario demonstrate?

• Listen and ask questions
• Delegate responsibility
• Prioritize tasks
• Create motivation

 

14. In what way can project managers create systems and turn chaos into order?

• Make team members communicate with stakeholders about goals.
• Ensure team members feel safe asking questions.
• Implement a standardized process to measure success for your team.
• Email team members asking for feedback on the team.

 

15. You complete a project, celebrate a job well done, and release all team members to their next assignment. What is this stage of Bruce Tuckman’s five stages of team development?

• Forming
• Norming
• Adjourning
• Storming

 

16. What can project managers do to support ethical and inclusive leadership? Select all that apply.

• Create equal opportunities for team members to succeed.
• Foster a culture of respect.
• Delegate tasks and motivate team members.
• Invite and integrate diverse perspectives.

 

17. Which of the following are common mistakes a person makes when attempting to influence others? Select all that apply.

• Connect emotionally with their audience.
• Assume they can work through issues quickly
• Approach their audience too aggressively.
• Resist compromise

 

18. Which of the following are steps in the ethical decision-making framework developed by the Markkula Center for Applied Ethics? Select all that apply.

• Weigh the benefits.
• Get the facts.
• Evaluate alternative actions.
• Recognize an ethical issue.

 

19. A project manager works hard to improve team members’ sense of purpose towards a project. What factor are they trying to improve for team effectiveness?

• Structure and clarity
• Dependability
• Meaning
• Impact

 

20. How can project managers demonstrate empathy and create motivation within a team?

• Create a system for team members to complete tasks.
• Request that team members send a chat message every day.
• Ask the team regular questions and recognize a job well done.
• Invite leadership to the team’s daily standups.

 

21. As a project manager, you act as a role model, create a comfortable environment, and recognize team contributions. These actions demonstrate which inclusive leadership principle?

• Get feedback from all team members.
• Foster culture and respect for the team.
• Create equal opportunity for the team to succeed.
• Integrate diverse perspectives.

 

22. What are Jay A. Conger’s four steps to effective influencing?

• Create equal opportunities, foster a culture of respect, demonstrate ethical leadership, and align values with the team
• Motivate the team, manage team dynamics, resolve conflicts, and celebrate milestones
• Establish credibility, frame for common ground, provide evidence, and connect emotionally
• Form the team, storm through conflict, norm practices, and perform actions

 

23. A project manager improves their ability to communicate with team members and focuses on their approach with an audience. What personal source of power are they improving?

• Character
• Expressiveness
• Knowledge
• Network

 

24. Which of the following is not a step in the ethical decision-making framework developed by the Markkula Center for Applied Ethics?

• Evaluate alternative actions.
• Consider the personal benefits.
• Make a decision and test it.
• Get the facts.

 

25. As a project manager, you want to provide air cover for your team regarding a stakeholder request. Which of the options below best demonstrates getting feedback from your team while providing air cover?

• Select two trusted team members to discuss the issue.
• Tell your stakeholders “no” due to lack of extra time or budget for the project.
• Tell your stakeholders “yes” and hold a team meeting to delegate tasks.
• Hold an urgent meeting with all team members to discuss the issue.

 

26. A project manager thinks of ways to maximize individual strengths, foster creativity, and encourage accountability within their group. What team benefit is the project manager hoping to achieve?

• Increase competition within the group.
• Allow the team to provide performance reviews for each other.
• Allow the team to keep track of who completes the most tasks.
• Increase teamwork within the group.

 

27. Your project team just launched a new website. You schedule time for your team to meet and you treat them to lunch. Which aspect of effective team building does this scenario demonstrate?

• Delegate responsibility and prioritize tasks.
• Celebrate team success.
• Communicate and listen.
• Promote trust and psychological safety.

 

28. Which of the following actions can a project manager take to support team development? Select all that apply.

• Celebrate final milestones and successes.
• Delegate tasks and motivate team members.
• Encourage competition between team members.
• Resolve conflicts and listen as the team addresses problems.

 

29. How can a project manager invite and integrate the team's various perspectives?

• Provide constructive feedback for team members after the completion of every task.
• Ensure team members complete their tasks on their own.
• Act as a role model throughout the project and demonstrate how to complete tasks.
• Create a sense of psychological safety and ask team members to share their ideas.

 

30. Which personal source of power refers to your ability to learn new skills for a project quickly?

• Knowledge
• Network
• Character
• Reputation

 

31. Which of the following are strategies a project manager can use to provide air cover for their team? Select all that apply.

• Take on tasks when stakeholders request additional work.
• Reject a stakeholder request without explicitly saying “no.”
• Increase the project’s scope to satisfy stakeholder requests.
• Limit teammates’ knowledge of stakeholder requests.

 

32. While working on a project, you frequently request a list of completed tasks from your team members. To solve this, you create a process for team members to update their task status in a daily chat message. Which aspect of effective team building does this scenario demonstrate?

• Create systems that turn chaos into order.
• Celebrate team success.
• Promote trust and psychological safety.
• Delegate responsibility and prioritize tasks.

 

33. A project manager regularly communicates with team members, ensures documentation is accessible, and schedules regular check-ins. Which inclusive leadership principle are they practicing?

• Foster growth for the career path of team members.
• Create equal opportunity for the team to succeed.
• Foster performance among all team members.
• Create competition among all team members.

34. A project manager drafts an email to a potential vendor and highlights in-depth feedback from surveys about the vendor’s products. Which step of effective influencing is the project manager demonstrating?

• Frame for common ground.
• Connect emotionally.
• Establish credibility.
• Provide evidence.

 

35. As a project manager, you want to provide air cover for your team by intervening from behind the scenes. Which of the following strategies can help to achieve this?

• Have team members communicate with stakeholders.
• Meet with two team members to discuss options.
• Meet with the whole team.
• Have two members email their feedback to stakeholders.

 

36. Which of the following are benefits of teamwork? Select all that apply.

• It encourages accountability.
• It helps teams meet project goals.
• It fosters creativity.
• It clarifies roles and responsibilities

 

37. In what ways can project managers promote psychological safety? Select all that apply.

• Create standardized, measurable, and scalable workflows.
• Schedule time for thoughtful, inclusive discussions.
• Reduce confusion by prioritizing tasks.
• Encourage contributions from team members of all ranks.

 

38. A project manager dedicates five minutes at the end of each team meeting to discuss issues with a task or project. What is this stage of Bruce Tuckman’s five stages of team development?

• • Forming
  • Adjourning

• Norming

• Storming

 

39. As a project manager, which of the following are personal sources of power? Select all that apply.

• Character
• Role
• Information
• Knowledge

 

40. Which of the five factors that impact team effectiveness is the most important?

• Impact
• Meaning
• Psychological safety
• Dependability

 

41. In what ways does delegating work make project managers more effective leaders? Select all that apply.

• It allows project managers to focus on the project as a whole.
• It makes project managers better at meeting stakeholder needs.
• It lets team members feel safe asking questions.
• It gives team members a chance to add value to the project.

 

42. As a project manager, you begin working on a new project. You outline the project goals to the team. You also explain the tasks the team must complete for the project to succeed. What is this stage of Bruce Tuckman’s five stages of team development?

• Adjourning
• Norming
• Storming
• Forming

 

43. A stakeholder requests a new feature for the current milestone. How can the project manager protect the team and keep the stakeholder satisfied?

• Provide air coverfor the team and communicate with the stakeholder.
• Redo the project schedule and start the timeline again.
• Say “yes” to the stakeholder and assign new tasks to the team members.
• Start a new statement of work for the project and present it to the stakeholders.

 

Week 5 – Effevtive Project Communication

 

Which of the following are key reasons to meet with stakeholders? Select all that apply.

• To present a project update

• To make a decision or resolve a major issue

• • To provide daily project updates

• To seek out and listen to feedback

 

When writing an email, a project manager converts a large paragraph into bullet points to make the message look nicer. What email best practice are they using?

• • State what you want clearly.
  • Ask important questions.
  • Add more details to the email.

• Create more structure.

 

1. When you create an email, in what section should you clearly state what the email is about?

• Closing line of the email
• First line of the email
• Subject line
• Header

 

2. Which three of the following are benefits of work management and collaboration tools, such as Asana and Smartsheet?

• Send instant messages to teammates
• Focus communication within the context of specific tasks
• Make sharing information and documents easy
• Run effective meetings
• Complete work in real time

 

3. Fill in the blank: _____ meetings have an agenda, time limit, and designated notetaker.

• Structured
• Informal
• Impromptu
• Broadcast

 

4. Which three of the following are ways to make a meeting more collaborative?

• Have a digital, shared meeting document
• Let participants respond in their preferred communication style
• Allow participants to set the meeting’s purpose and expectation
• Set a timebox for a meeting comment period
• Ensure the agenda isn’t full of presentations where participants are talked at

 

5. Fill in the blank: A project review meeting is also called a _____.

• reflection
• retrospective
• stakeholder review
• status update

 

6. Which of the following is a best practice when trying to structure your writing in an email?

• Avoid including hyperlinks to additional information.
• Use bullets to make the email easier to scan.
• Put the email’s main idea in the last sentence.
• Combine multiple paragraphs into one large paragraph.

 

7. What actions may help make a presentation accessible for someone with a visual impairment? Select all that apply.

• Provide an accessible electronic format of the presentation.
• Describe all meaningful graphics in the presentation.
• Use low-contrast colors.
• Use a large font size (minimum 22 points).

 

8. According to a Google study, productive meetings have what three elements in common?

• At length of at least 30 minutes, active participation from attendees, and the correct attendees
• No personal discussion, a length of at least 30 minutes, and a clear and concise agenda
• A clear and concise agenda, the participation of three or fewer participants, and the correct attendees
• Active participation from attendees, a clear and concise agenda, and the correct attendees

 

9. In what type of meeting does the project manager typically discuss how many tasks have been completed, whether the team is on schedule, and any current issues?

• Status update
• Retrospective
• Project kick-off
• Stakeholder review

 

10. Which type of meeting is typically more formal, starts with a project update, and may include a decision to resolve a major issue?

• Project kick-off
• Retrospective
• Status update
• Stakeholder review

 

Shuffle Q/A

 

11. Project managers are constantly communicating through meetings and check-ins. Which of the following options can also be considered hubs for team communication?

• Team one-on-ones
• Burndown charts
• Stakeholder reviews
• Project trackers

 

12. A project manager schedules a meeting with their team members. What can they include in the description of the meeting to ensure it is structured and intentional?

• Team members’ opinions of each other
• The agenda and task priorities of the project
• Stakeholder feedback on the team members
• The budget and timeline of the project

 

13. What is a benefit of making project meetings more accessible?

• Project managers get to assign more tasks to team members.
• Stakeholders will provide better feedback for the project manager.
• Team members feel included during the project meetings.
• Project managers will get good reviews and a bonus.

 

14. A project manager wraps up the execution phase of a project and needs to schedule a meeting to reflect on what went well and potential improvements for the future. What type of meeting can they schedule?

• Project status updates
• Project kickoff
• Retrospective
• Stakeholder review

 

15. When writing an email, a project manager includes the request and key points in the first paragraph of the email. What email best practice are they using?

• State what you want clearly.
• Keep the email as verbose as possible.
• Structure the email with bullet points.
• Add a lot of detail to provide context for and issue.

 

16. What action below will help create an inclusive environment for your team during meetings?

• Invite stakeholders to every meeting to motivate the team members.
• Continuously ask questions to encourage participation from team members.
• Make sure that the person who is the most confident gets a chance to speak.
• Make sure that the person who is the most confident gets a chance to speak.

 

17. In what type of meeting does the project manager meet with participants one-on-one in order to cover topics most relevant to them and to better understand their concerns?

• Project kick-off
• Stakeholder review
• Retrospective
• Status update

 

18. Who is ultimately responsible for coordinating incoming and outgoing communication, connecting individuals to necessary information, and tracking who needs to receive what information and when?

• The project team members
• The stakeholders
• The project manager
• The client

 

19. What are the potential downsides of using instant messaging? Select all that apply.

• Informality
• Quick response
• Distraction
• Difficult to track

 

20. Fill in the blank: In order to set clear meeting expectations, help attendees prepare, keep everyone focused on the right topics, and clarify meeting expectations and goals, your meeting should have a(n) _____.

• leader
• timeline
• agenda
• guest speaker

 

21. Why should you send any pre-reading materials for a meeting in advance?

• To provide a summary for you during the meeting
• To ensure everyone is prepared to participate
• To be prepared to skip over that information in your meeting
• To save time going over unimportant information

 

22. Which meeting type is the official beginning of the project and serves as a way to align the team’s understanding of the project goals with actual plans and procedures.

• Project review
• Project kickoff
• Stakeholder review
• Status update

 

23. What can a project manager do after a meeting to facilitate a more productive meeting?

• Allow team members to comment on issues in a separate call.
• Send out an email for attendees with a key summary and action items.
• Send a quiz to team members to understand how much information they retain.
• Schedule one-on-ones with team members who did not talk during the meeting.

 

24. A project manager writes an email to the team. What should they include in the subject line of the email?

• Confidential information on finances
• A summary of what the email is about
• The signature of the email for the sender
• A list of the recipients for the email

 

25. The use, access, or sharing of what types of confidential or need-to-know information is likely prohibited unless you are given permission? Select all that apply.

• Internal information about your organization’s products and services
• User data
• Customer service contact information
• Financial and business data

 

26. A project manager notices meetings run longer than expected, even with a provided agenda. What can they do to help end meetings on time and make sure all topics are discussed?

• Ask team members to stay after the meeting is over.
• Add timeboxing to items on the agenda.
• Add consequences for team members who speak longer than allocated.
• Schedule follow up meetings for team members.

 

27. A project manager notices that two team members typically don’t speak up during meetings. What can they do to ensure everyone collaborates during the meeting?

• Trust that the team members will eventually speak up.
• Go around the room and ask for each team member’s feedback.
• Invite leadership to meetings to encourage team members to speak.
• Document the team members’ behavior to discuss during reviews.

 

28. A project manager starts a project and schedules a project kickoff meeting. What should be on the meeting’s agenda?

• Team members’ feedback on stakeholders
• The goals and plan for the project
• Daily check-in updates and blockers from the team
• Reflections from a past project

 

29. Which of the following is a best practice when trying to clearly state what you want in an email?

• Include your request in the subject line of the email.
• Avoid associating calls-to-action with your request.
• List your request in the last paragraph of the email.
• Use acronyms whenever possible to keep the email short.

 

30. What action below will help create an inclusive environment for your team during meetings?

• Invite stakeholders to every meeting to motivate the team members.
• Continuously ask questions to encourage participation from team members.
• Make sure that the person who is the most confident gets a chance to speak.
• Display how much each team member speaks at meetings to encourage competition.

 

31. Which items should the team discuss during a status update meeting?

• Reflections from a past team project
• An individual’s performance review and feedback
• Details of an upcoming project for the team
• Change in the scope and quality of a project task

 

32. You have a team member who mainly processes information through listening. How can you help this team member be successful?

• Record project meetings and send the recordings to the team member.
• Send an email with the meeting notes to all team members.
• Send a detailed document of the meeting agenda and meeting notes.
• Encourage the team member to participate and ask questions.

 

33. Which of the following can be a tool to communicate information with your team members quickly?

• Google Docs
• Video conferencing
• Instant messaging
• Keypoint slides

 

33. Fill in the blank: A key component of inclusivity is ensuring your meetings and presentations are _____.

• in person
• recorded
• during normal business hours
• accessible

 

34. A project manager presents slides in a meeting and includes closed captioning for each video. How are they practicing inclusivity in the meeting?

• They are speaking fast to get through material quickly.
• They are making the presentation more interesting by including videos.
• They are aiming to impress the stakeholders.
• They are helping team members with hearing loss understand what is in the spoken presentation.

 

35. What can be done during a meeting to facilitate a more productive meeting? Select all that apply.

• Encourage everyone to participate, including remote participants.
• Discourage open-ended and personal questions.
• Clearly state the meeting’s goals at the beginning of the meeting.
• Practice active listening and non-verbal communication.

 

36. In a status update meeting, what questions does the project manager typically address? Select all that apply.

• Are there any new costs that affect the bottom line?
• What lessons can the team learn about what’s going well?
• Are there any current or anticipated issues?
• How many tasks have been completed and how many remain?
• Is the team behind schedule, ahead of schedule, or on-schedule?

 

37. Which of the following items should team members discuss during the team retrospective meeting?

• Comments on an upcoming project and reviews
• A compiled list of how much each team member contributed
• How profitable the project has been for the client and company
• Lessons learned from the project by team members

 

38. What type of communication allows team members to send a quick informal update on a task?

• Instant messaging
• Phone call
• Email
• Virtual meeting

 

39. Which of the following elements do effective meetings always have in common? Select all that apply.

• Anticipated
• Structure
• Collaborative
• Intentional
• Inclusive

 

40. You schedule a daily meeting with team members to review their tasks and the project schedule. What type of meeting would be helpful?

• Stakeholder review
• Status update
• Retrospective
• Project kickoff

 

41. Which of the following is a best practice when trying to keep your content concisein an email?

• Leave out key information in the email so that the reader has engaging questions.
• Send the same email content to both executives and teammates.
• Think of all questions the reader may have and answer them in the email.
• Remove any details in the email that don’t contribute to your readers’ needs.

 

42. What can be done before a meeting to facilitate a more productive meeting? Select all that apply.

• Recap key action items and share with participants.
• Prepare an agenda that states the purpose and goals of the meeting.
• Invite only the people who need to be there and contribute to the meeting goals.
• Set aside time to prepare for the meeting and review necessary materials.

 

43. A project manager wants to schedule a meeting with their team to review the project budget and discuss new tasks added to a milestone. What type of meeting do they need to schedule?

• Stakeholder update
• Project kickoff
• Retrospective
• Status update

 

44. A project manager wants to review team performance on a project while also celebrating the project's completion. What kind of meeting can they schedule?

• Project update
• Project kickoff
• Stakeholder review
• Retrospective

 

45. A project manager notices that team members discuss the same material several times in a recurring meeting. What can they do to ensure the meetings are more productive?

• Schedule a follow-up meeting and invite all team members.
• Tell team members to skip over the material when they ask questions.
• Review action items from previous meetings to ensure accountability.
• Schedule more recurring meetings for the team.

 

46. What does a project manager have to communicate clearly when managing team documents? Select all that apply.

• Who has access to the documents
• How documents are used
• How often the documents are updated
• Who originally created the documents

 

Week 6 – Closing A Project

 

As a project manager, you decide to skip obtaining final approval and sign off from stakeholders because they are satisfied with the product and service. What impact could this have?

• • This often has no impact because the closeout stage is not required.
  • This often has no impact because the stakeholders already like the product.

• This often has a negative impact because the stakeholders might assume the project is incomplete and assign more work.

• This often has a positive impact in the future because you can keep the contract open for more work.

 

Fill in the blank: When closing a project, you should gather _____ from your team to help you improve processes and grow as a project manager.

• feedback

• opinions and biases
• rewards
• compliments

 

1. A project manager works with a stakeholder for months to open a community greenhouse. The stakeholder changes their expectations and the project timeline.

What actions can the project manager take to resolve this issue? Select all that apply.

• The project manager can review the contracts with the stakeholder to include the timeline and the budget.
• The project manager meets with the team to determine who is not doing their job correctly.
• The project manager can establish a timeline to complete this project and propose a follow-up project.
• The project manager avoids the stakeholder and continues with their original plan.

 

2. Which step of the closing process may be as simple as sending an email or as complicated as having a large meeting?

• Host a closing celebration with the team.
• Conduct a formal retrospective with the team.
• Review contracts and documentation with the whole project team.
• Make sure that all stakeholders are aware the project, or phase, is ending.

 

3. Consider the following project closing scenario:

The project manager does a final review of tasks and deliverables to ensure they are complete. They make sure there is written proof from stakeholders documenting that they are happy with the outcome. The project manager leads a meeting with the team to document what went well, what could be improved, and overall lessons learned. Finally, the team is disbanded, and the project manager thanks them for their work.

What step of the project closing phase is the project manager missing?

• Document acceptance of the project outcome
• Conduct a formal retrospective with the project team
• Ensure the project has satisfied its deliverables, goals, and desired outcomes
• Review all contracts and documentation

 

4. What are the main purposes of a closeout report? Select all that apply.

• Gives the project manager time to meet with the team one last time to complete missing work
• Provides an evaluation of the quality of work
• Evaluates the project’s performance with respect to budget and schedule
• Serves as a blueprint to document what the team did, how they did it, and what they delivered

 

5. In what three ways does a small closing process at the end of each milestone differ from a formal, more comprehensive closing phase at the end of the project?

• After a milestone closing, during the project, there is no need to reach out to stakeholders.
• After a milestone closing, during the project, stakeholders provide feedback regarding any changes that need to be made going forward.
• A formal closing, at the end of a project, is the last step before a team disbands.
• A formal closing, at the end of a project, includes an impact reporting meeting.

 

6. Consider the following scenario:

The project manager needs to include several sections in the closeout report for the Janco car company’s new car series launch. First, the project manager completes the executive summary, describing the project process and purpose. Second, they note the key accomplishments like meeting the launch’s objectives and highlighting the team’s impact on the project. Third, they identify open items like what the team didn’t complete, and add improvement ideas for similar, future projects. Fourth, they detail the next steps for follow-up projects. Fifth, they list the launch schedule with project milestones, project on-track status, and setbacks. And sixth, they list the project resources like the original project plan, stakeholder communications, and documents such as user manuals on how to unload cars from delivery trucks.

Which item is the project manager missing in their closeout report?

• Next steps
• Open items
• Key accomplishments
• Lessons learned

 

7. Fill in the blank: A retrospective is the best tool for reflection and _________ .

• planning
• improvement
• budgeting
• collaboration

 

8. Your team has completed their project, but you’ve neglected to close it out and confirm all work is done. What sort of impact can this create for your organization? Select all that apply.

• Put your organization at legal risk
• Remove unnecessary budgetary expenses
• Damage your relationship with the customer or client
• Negatively impact scheduled launch dates

 

9. Which closeout report section includes topics such as things the team didn’t get to work on and ideas for changes if they had the time?

• Executive summary
• Lessons learned
• Key accomplishments
• Open items

 

10. Which of the following are benefits of hosting a retrospective at the closing of a project? Select all that apply.

• Promotes positive changes
• Decreases the following project’s budget
• Encourages team building
• Facilitates improved collaboration

 

Shuffle Q/A

 

11. What happens during a project closing? Select all that apply.

• The team obtains formal recognition from key stakeholders that the project is complete.
• The project manager and team confirms all project tasks are complete.
• The team executes remaining project management processes, such as procedural or administrative work.
• The customer identifies new deliverables and ongoing task work.

 

12. What are the potential effects on a project team if a project is not closed properly? Select all that apply.

• Encourages the team to move on to new projects
• Negatively impacts the team’s time and effort
• Lessons learned could be lost if not recorded correctly
• Diminishes the team’s credibility

 

13. As a project manager, you prepare a final presentation for stakeholders to summarize what your team has accomplished and answer any questions or concerns. What type of presentation should you prepare?

• A request for proposal presentation
• A risk register presentation
• A statement of work presentation
• An impact report presentation

 

14. What are the main purposes of the project closeout report? Select all that apply.

• Celebrate the team’s success with a formal congratulations
• Review the project’s performance in respect to budget and schedule
• Provide an evaluation of the quality of work
• Document what the team did, how they did it, and what they delivered

 

15. As a project manager, you put together closing documentation for a project. Which of the following steps should you complete? Select all that apply.

• Create closeout reports
• Review notes from any retrospectives
• Gather final feedback from stakeholders
• Verify that all team members completed their tasks

 

16. What should a project manager do to ensure an effective closing process? Select all that apply.

• The project manager hosts a retrospective meeting for the team.
• The project manager confirms the work is done and the agreed-upon closing processes are executed.
• The project manager invites the stakeholders to provide the notes from their independent retrospective.
• The project manager gives the stakeholders an impact reporting presentation.

 

17. What team considerations should the project manager focus on during the closing process?

• Build a culture that allows retrospectives so teams can collaborate and have positive changes
• Encourage the team to review one another’s work to find the weak link in the team
• Review all project tasks to see where the team members could have been involved more
• Work with each team member to review the work that they did and the deadlines they missed

 

18. Fill in the blank: As a project manager, it is important to avoid two kinds of projects: abandoned projects and _____ projects.

• incomplete
• never-ending
• unapproved
• unwritten

 

19. Which document acts as a blueprint for what the team did, how they did it, and what they delivered?

• Retrospective review
• Project closeout report
• Impact report
• ROAM analysis

 

20. A project manager assigns tasks to a team that is not prepared or skilled in the languages required to implement the solution. The team is not able to complete the deliverables adequately. What type of project does this describe?

• A never-ending project
• A deadline project
• A successful project
• An abandoned project

 

21. Consider the following scenario:

 

The project manager reviews documentation for the project, including the statement of work and RACI chart. The project manager closes the vendor contract, submits all payments, and retrieves all final deliverables from contracted workers. They send an email communication to ensure all stakeholders are aware that the project is ending. Finally, the project manager finishes up the project by gathering final feedback and conducting closing surveys.

 

What step of the closing process did the project manager skip in this scenario?

• Refer to documentation created earlier in the project
• Complete any necessary follow-up work, such as gathering data and information
• Conduct administrative closure of the procurement process
• Put together closing documentation, such as creating closeout reports

 

22. As a project manager, you prepare a final presentation for stakeholders to summarize what your team has accomplished and answer any questions or concerns. What type of presentation should you prepare? Select all that apply.

• Gives the project manager time to meet with the team one last time to complete missing work
• Evaluates the project’s performance with respect to budget and schedule
• Serves as a blueprint to document what the team did, how they did it, and what they delivered
• Provides an evaluation of the quality of work

 

23. Which document can serve as a knowledge transfer between project managers?

• A project closure document
• A risk register
• A statement of work
• An open items list

 

24. What is a benefit of retrospectives?

• They help identify areas for improvement.
• They manage stress for project managers.
• They allow team members to share details on past projects.
• They help with a team member’s performance review.

 

25. Which of the following are true regarding a team celebration at the end of a project? Select all that apply.

• It fuels positive change within the team.
• It helps improve collaboration on future projects.
• It typically needs to be approved by stakeholders.
• It can be a team-building exercise.

 

26. What are the impacts of not formally closing a project?

• A strained relationship and lack of credibility with customers, users, and vendors
• Project stakeholders work with project managers to complete the project
• Not enough work for the team if the project isn’t closed
• The project team will move on to the next project

 

27. As a project manager, you are preparing for the initial launch of a product and further product updates in the near future. Does the initial launch need a closing process and why?

• This launch does not need a closing process because initial launches can happen multiple times.
• This launch does need a closing process because the first launch is a milestone that will not be re-addressed.
• This launch does not need a closing process because that requires more work for the project manager.
• This launch does need a closing process because all projects have a closing process for milestones.

 

28. In what ways does a small closing process at the end of each milestone differ from a formal, more comprehensive closing phase at the end of the project? Select all that apply.

• A formal closing, at the end of a project, is the last step before a team disbands.
• A formal closing, at the end of a project, includes an impact reporting meeting.
• After a milestone closing, during the project, there is no need to reach out to stakeholders.
• After a milestone closing, during the project, stakeholders provide feedback regarding any changes that need to be made going forward.

 

29. What stage of the closing process are retrospectives done? Select all that apply.

• When a new team member joins the project
• At major completions or milestones
• When a new task is completed
• At the end of a project

 

30. As a project manager, your team has completed the required tasks for a project. What is the first step of the closeout process?

• The project manager can review all tasks to assure the work is completed and no tasks were missed.
• The project manager can ask the client to sign off on the contract documents.
• The project manager meets with the team to celebrate the completed work.
• The project manager can start another round of user testing.

 

31. What steps should a project manager take to make sure a project is closed? Select all that apply.

• Get formal recognition from stakeholders that the project is done
• Spend any remaining funds in the project’s budget
• Ensure all agreed upon project management processes are complete
• Confirm all tasks and work are complete

 

32. Who is a project closeout report often written for?

• Project managers
• Vendors
• The development team
• Stakeholders

 

33. User acceptance testing for a product results in more unblockable bugs and the client is unsatisfied with the product. What type of project does this describe?

• Never-ending
• Incomplete
• Unapproved
• Unwritten

 

34. The deadline for a specific project has not been properly communicated with stakeholders and is pushed out continuously. What type of project has this become?

• A never-ending project
• A successful project
• A deadline project
• An abandoned project

 

35. As a project manager, how can you determine if milestones need a closing process?

• If the team decides the milestone closing process will waste time
• If a stakeholder requested it in the project charter
• If there are more milestones than project tasks
• If the milestones won’t be re-addressed at a later time in the project

 

36. What project closeout report section explains what went well and what went wrong during the project?

• Key accomplishments
• Next steps
• Resources and project archives
• Lessons learned

 

37. What should a project manager do at the end of a project to document acceptance from all stakeholders?

• Review the budget with stakeholders
• Review the risk register with the stakeholders
• Ensure you have written proof that all stakeholders are happy with the outcome
• Ensure training documentations are finalized with the stakeholders

 

38. Fill in the blank: The project closeout report is made by project managers primarily for _____.

• team members
• project managers
• stakeholders
• vendors

39. During the project closeout stage, you plan to take the team out and award them dinner for their accomplishments. What step of the project closure stage are we implementing?

• A performance review
• An an impact report meeting
• A retrospective meeting
• A team celebration

 

40. As a project manager, which of the following should you include in the closeout report? Select three that apply.

• Daily project tasks, such as a breakdown in a spreadsheet
• Resources, such as the original project plan
• Key accomplishments, such as which objectives the team met
• Open items, such as ideas for changes you’d like to make

 

41. What items will help the customer understand the product after project closing? Select all that apply.

• How to guides
• Risk registers
• Statement of work
• Product manuals

 

42. Due to an inadequate handoff, the final deliverable never made it to the customer. What type of project does this describe?

• Abandoned
• Unwritten
• Unapproved
• Never-ending

 

43. As a project manager assigned to a new project, what document can you reference in order to get information on past similar projects?

• The stakeholder feedback survey
• The team members’ performance review
• The statement of work for the new project
• The project’s closeout report

 

Course 5 – Agile Project Management

 

Week 1 – The Fundamentals Of Agile

 

Fill in the blank: Agile works best in industries or projects that are susceptible to or that encourage _____.

• • predictability and certainty

• change and uncertainty

• flexibility and documentation
• planning and documentation

 

Which of the following are characteristics of Scrum? Select all that apply.

• • Extensive project planning is required before kickoff.

• Daily meetings are held to discuss tasks and clear up any blockers.

• Work is completed in short cycles.

• Weekly meetings are held to discuss obstacles and upcoming deadlines.

 

Waterfall and Agile include how many of the same phases and tasks?

• • None

• A couple

• Most
• All

 

As a Waterfall project manager, your goal is to minimize any changes that could lead to scope creep. You want to protect your team from building something the client or stakeholders don’t want. What formal and rigorous process could you set up to safeguard against this?

• • Kanban board
  • Daily stakeholder meetings

• Change Control Board

• Formal communication freeze

 

1. Fill in the blank: Agile project management is _____; the team operates within many short blocks of time where deliverables will evolve and improve depending on the feedback received.

• iterative
• inflexible
• repetitive
• linear

 

2. As a project manager, when can an Agile methodology best support your project? Select all that apply.

• When the project receives feedback from diverse stakeholders, with competing interests.
• When the project deliverable is not yet clear
• When the project may need adjustments along the way
• When the project faces constraints, including costs or time

 

3. What are the four values of the Agile Manifesto? Select all that apply.

• Individuals and interactions over processes and tools
• Responding to change over following a plan
• Working software over comprehensive documentation
• Prioritizing documentation over processes
• Customer collaboration over contract negotiation

 

4. How do Agile teams collaborate with their business partners and stakeholders to create business value for the organization and their users? Select all that apply.

• Work together with business people and developers throughout the project
• Welcome changing requirements
• Help each other achieve the best outcome
• Gather feedback at the end of the project only

 

5. What does VUCA stand for?

• Volatility, upheaval, collaboration, and ambiguity
• Veracity, uncertainty, collaboration, and accountability
• Volume, uncertainty, complexity, and accuracy
• Volatility, uncertainty, complexity, and ambiguity

 

6. In the following scenario about team management, the project manager blends which two methodologies?

A team is developing a software product. During the retrospective for the last sprint, a team member says, “I need to implement a certain feature, but I don’t have much experience building that particular feature.” Someone else on the team is an expert on the feature, so the project manager pairs them up to build the feature during the next sprint.

• Waterfall and XP
• Scrum and Xp
• Agile and Scrum
• Scrum and Kanban

 

7. What is the product owner on your team responsible for? Select all that apply.

• Providing the final say on how to prioritize the work
• Maximizing the value of the product and the work of the team
• Owning the inventory of work
• Running the project team meetings

 

8. What are the four basic activities performed during the product development process of the XP method?

• Planning, collaborating, testing, and designing
• Planning, coding, summarizing, and developing
• Designing, collaborating, testing, and summarizing
• Designing, coding, testing, and listening

 

9. Fill in the blank: To get the full benefits from Agile, you must adopt not only its processes, but also its _____.

• terminology
• software
• mindset
• platform

 

10. As a project manager, you're leading a project that has clear requirements and goals based on mandated regulation. Which methodology is the best choice for your project?

• Iterative
• Waterfall
• Scrum
• Agile

 

Shuffle Q/A

 

11. Agile project management works well with projects that take an iterative approach. What does this mean? Select all that apply.

• The team operates within many short blocks of time
• Project deliverables improve continuously based on feedback
• The project will take longer to complete
• Project processes are repeated many times during the life cycle of the project

 

12. One of the values of the Agile Manifesto emphasizes working software over comprehensive documentation. Which example best describes what this means?

• A team debates the documentation process before delivering a legal brief.
• A team keeps a detailed log of development as they work on a late sales presentation.
• A team delivers a beta version of a website for testing while still finishing the documentation.
• A team delays a conference to complete the pre-launch process documentation.

 

13. What does the Agile Manifesto mean by business collaboration? Select all that apply.

• To establish communication between business people and developers
• To deliver working solutions frequently
• To keep working solutions simple so the end user is not confused
• To work with customers to deliver critical information to the team

 

14. In the acronym VUCA, the “U” stands for “Uncertainty.” What does “Uncertainty” mean in the context of VUCA?

• Lack of business plans
• Lack of predictability
• Major change to employee workspace
• Minor changes to budget

 

15. As a project manager, your team is developing software in an industry with strict regulatory requirements. Your team works in iterations. Additionally, to accommodate the strict requirements, you allocate more time to planning and documentation than previous projects.

Which two project management methodologies is the project manager blending?

• Waterfall and XP
• Agile and Waterfall
• Agile and Scrum
• Scrum and Kanban

 

16. As a project manager, what are some reasons you might choose to follow a Scrum methodology? Select all that apply.

• It offers a regular and predictable meeting and delivery schedule, with predefined agendas and outcomes for the meetings.
• It supports and reinforces the Waterfall model.
• It has clear roles and responsibilities for your team, but emphasizes the power of the team as a whole.
• It’s free and open for everyone.

 

17. Why would you want to blend the Agile and Waterfall approaches? Select all that apply.

• Stakeholders may be more comfortable with traditional approaches and workflows, but, your project team is already established in Scrum and they wish to continue.
• A vendor on your project may already be following a traditional approach and the integration of teams will require blending of methods.
• There may be regulatory requirements that insist on certain traditional work processes, such as large requirements documents for certifications.
• Your team is reluctant to follow one approach or the other, so to make everyone happy, you blend the approaches.

 

18. As a project manager, you're leading a project that has an initial set of requirements at kick off, but you know this list will grow and change. Your team will work with stakeholders to prioritize requirements as the project moves forward. What approach is the best choice for your project?

• Agile
• Waterfall
• Scrum
• Linear

 

19. Why was the Agile Manifesto developed? Select all that apply.

• The Agile Manifesto was designed by thought leaders and creators of new methodologies that came together to find common ground between their methods to solve a problem.
• The Agile Manifesto was designed to be a guide that would help project teams please their customers.
• The Agile Manifesto was developed to help project managers meet deadlines and stay within their budgets.
• The Agile Manifesto was developed to help keep processes flexible and focused on people: both the team and the users, over the end products or deliverables.

 

20. As an Agile project manager, why is it important to value customer collaboration over contract negotiation? Select all that apply.

• It reinforces that customer satisfaction is the highest priority when building a high quality and valuable product.
• It allows the freedom to collaborate with customers early and often.
• It encourages your team to seek out every opportunity to include the customer or stakeholder during project execution.
• It saves your organization time and money.

 

21. Which principles of the Agile Manifesto refer to team dynamics and culture? Select all that apply.

• Stakeholders should be able to maintain a constant pace indefinitely
• Regular team check-ins ensure the team stays on track
• Face-to-face conversations are most efficient for conveying information
• Best designs emerge from a well managed and overseen team

 

22. As a project manager, you identify that your business plan may face major disruptive changes and a high degree of uncertainty. Which project management methodology should you follow?

• Agile
• Neither Waterfall nor Agile will work
• Waterfall
• Both Waterfall and Agile can work

 

23. What innovative practices does the XP methodology use? Select all that apply.

• Write tests, not requirements
• Solo programming
• Pair programming
• Big design upfront

 

24. Retrospectives are a key component of which methodology?

• Scrum
• Lean
• Kanban
• XP

 

25. As a project manager, you lead a project with a team of developers working remotely. The client would like to review several prototypes before settling on the final product. Which approaches should you consider for this project? Select all that apply.

• Iterative
• Scrum
• Agile
• Waterfall

 

26. As an Agile project manager you are faced with a situation where an additional feature is required before moving forward. This additional feature was not part of the original plan. What would be the best way to handle this situation?

• Respond to the change rather than follow the original plan
• Tell the client the feature was not part of the original plan so it cannot be implemented
• Have your team continue with the plan while you implement the feature yourself
• Finish the plan and then revisit the new feature

 

27. How does an Agile team create and maintain the right interpersonal and team dynamics to deliver value for the customers and the business? Select all that apply.

• They do not waste time on face-to-face feedback.
• They do their work during intense periods of high workloads followed by periods of light workload.
• They build projects around motivated individuals.
• They know face-to-face conversations are the most effective way to communicate.

 

28. You’re the lead project manager at Office Green LLC, a commercial landscaping company focused on interior plant design. Your company’s market research team identifies a major shift to workers setting up home offices. Your team wants to pursue this business opportunity.

 

The goal is to deliver their new service, called Virtual Verde, and you don’t have any existing project plans to build off of or time to do a lot of prep work. Which factors do you face? Select three that apply.

• Volatility
• Uncertainty and ambiguity
• Budget constraints
• Complexity

 

29. Where does Scrum get its name? Select all that apply.

• Scrum refers to a formation in rugby where players huddle closely together with their heads down while trying to gain possession of the ball.
• Scrum refers to a football team’s huddle.
• The purpose of the rugby scrum is for each player on the team to play their role in order to work together and achieve their shared goal.
• Scrum is an acronym for the processes that make up the Agile methodology.

 

30. To create the most value for the customer, you ensure the customer can ask for additional features or incremental deliveries throughout the value stream. This is an example of what Lean methodology principle?

• Define value
• Create flow
• Establish pull
• Map value stream

 

31. What does it mean to say that Agile project management takes an iterative approach? Select all that apply.

• The team operates within many shorter blocks of time
• The activities are completed in a linear fashion
• The team takes a subset of all the project’s activities and does all the work
• The project processes are repeated

 

32. Which one of the following describes one of the main reasons that led to the creation of Agile?

• It is difficult to accommodate change using the Waterfall model when a client wants to modify a feature.
• Agile was created to enhance and work alongside the already existing Waterfall model.
• The Waterfall model was often not executed correctly, so a new methodology was needed to correct this.
• The Waterfall model was not strict enough, so Agile was created as a more linear and strict approach.

 

33. As a project manager, you notice that your team members are spending a lot of time writing comprehensive documentation which contributes to a delay in delivering working software. What can you do to help your team recover from this and get back on track?

• Let your team know that you will take over the documentation effort so that they can focus on producing working software
• Ask your team to work more hours to make up for the time spent writing documentation
• Remind your team that while documentation is important, it is more important to produce working software
• Remind your team that documentation is not important, and only working software brings business value

 

34. What does the Agile Manifesto mean by value delivery? Select all that apply.

• Simplify and focus on the things that matter most
• Deliver products quickly and frequently
• Save clients as much money as possible
• Deliver highly valuable products to customers

 

35. Why would an Agile approach be more successful than a Waterfall approach in a VUCA environment? Select all that apply.

• The Waterfall method is too flexible and lacks proper planning.
• The Agile method is only suited for when there is certainty.
• The Agile method is better at adapting and reacting to change.
• The Waterfall method requires proper planning and less flexibility.

 

36. As the project manager of an Agile team, you decide that your team should use pair programming and daily standups. Which two Agile approaches does this team blend? Select all that apply.

• XP
• Scrum
• Kanban
• Lean

 

37. Agile project management is based on the Agile Manifesto. Which one of the following best describes the Agile Manifesto?

• A collection of four values and twelve principles that define a good mindset an Agile team should strive for.
• A document which is sent to each team member by the project manager that outlines what each team member will be working on.
• An informative book on how to best complete tasks on time in an Agile environment.
• A set of steps which need to be followed rigorously by the entire team.

 

38. Your Agile team is reducing waste in their processes. They need to reduce unnecessary documentation and ensure the client is happy with the current direction of the product. How can the team solve both forms of waste?

• Meet with the client after every feature is fully tested and finished
• Add more planning focused iterations
• Add more team members so they can complete work more quickly
• Increase collaboration between stakeholders and the team

 

39. Part of the Agile process is to reflect together as a team on how to become more effective, then implement the feedback from these reflections to improve. What is the Agile name given to this process of team reflection?

• Retrospective
• Continuous learning
• Standup
• Hindsight

 

40. In the acronym VUCA, the “A” stands for “Ambiguity”. Which one of the following is an example of this in the context of project management?

• Disruption to the business supply chain
• Lack of ability to determine or control future changes
• Major changes to project plans
• Minor changes to project plans

 

41. How can the VUCA concept help you decide to use Agile or Waterfall? Select all that apply.

• It helps determine whether your project is too volatile for the Waterfall method.
• It helps determine how complex your project is.
• It helps determine if your project needs more predictive stability than the Waterfall method provides.
• It helps determine if your project is too ambiguous for the Waterfall method.

 

42. What are the main statuses used on a Kanban board? Select all that apply.

• To do
• Done
• In progress
• Planning

 

43. In the VUCA concept, what does volatility refer to? Select all that apply.

• The high number of interrelated forces that influence a project
• A high likelihood of disruptions in your operations
• The rate of change and churn in a business or situation
• A lack of predictability

 

44. What are the typical roles in Scrum? Select all that apply.

• Project Manager
• Product Owner
• Development Team
• Scrum Master

 

45. Test first development is a best practice in what popular Agile framework?

• Kanban
• XP
• Waterfall
• Scrum

 

46. A software development team uses a visual board to track their progress through each production sprint. What two Agile approaches does this team combine?

• XP and Kanban
• Waterfall and Scrum
• Scrum and XP
• Kanban and Scrum

 

Week 2 – Scrum 101

 

In the three pillars of Scrum, what does transparency mean? Select all that apply.

• Teams must be upfront and open with all stakeholders, including team members, customers, sponsors, and management.

• • Only team members who deal with vendors or stakeholders must be transparent.

• Teams must make the most significant aspects of their work visible to those responsible for the outcome.

• Everyone on the team must be transparent in order to avoid mixed signals, breakdowns of communication, and unnecessary complications.

 

Which of the following statements regarding a product vision are correct? Select all that apply.

• A product vision helps your team imagine what the work will be like when they’re done.

• • A product vision is a short statement that stays constant throughout the project.
  • A product vision tells your team the specific tasks they need to complete.

• A product vision makes it clear where your team’s boundaries are.

 

Fill in the blank: In a Scrum team, the Scrum Master often assumes the same responsibilities, and in many ways is similar to the role of the _____.

• • Developers
  • Project Owner
  • Technical Manager

• Project Manager

 

A Scrum Development Team is kept between three to nine members so that it is more effective at adapting to change. What could be possible downsides if the team is too small? Select all that apply.

• Lack of diverse skills

• • Lack of enough tasks to complete
  • Lack of need for a Scrum Master

• Lack of diverse ideas

 

Whose needs is the Product Owner responsible for meeting?

• The customer’s

• The project manager’s
• The Scrum Master’s
• The developer’s

 

As a project manager organizing a Development Team, you want to make sure the team has the skills necessary to build the product or carry out the service. Which trait does this represent?

• • customer-oriented
  • supportive
  • self-managing

• cross functional

 

Select the value that best completes the following user story:

“As a plant owner, I want to find it a place with the right amount of sunlight so that _____.”

• I can maximize its growth

• my cat doesn't eat it
• I can water it regularly
• my family can enjoy it more

 

Consider the following user story:

“As a plant owner, I want to select from a variety of different pots so that I can match my new plant to my décor.

Which of the following pieces of acceptance criteria are appropriate for this story? Select all that apply.

• Option to purchase pots with various colors and patterns

• • All orders ship with a pot in a neutral color to match different decors

• Option to select pot color or design at checkout

• Option to purchase pots made from sustainable materials

 

Which of the following user stories is complete and follows the correct structure?

• “As a plant owner, I want to know how much sunlight my plant needs so that I can maximize its growth.”

• “As a customer, I want to be able to access my account dashboard quickly and easily.”
• “I want to order plant care tools so that I can keep my plants healthy.”
• “I want to purchase plants, but I’m worried they won’t get to me safely.”

 

Which of the following user stories could lead to the option of an online plant care manual? Select all that apply.

• “As a plant owner, I want to access care instructions easily so that I can keep my plant alive longer.”

• • “As a customer, I want to shop for plants online because there are no plant nurseries nearby.”

• “As a plant owner, I want to know how often to water my plant so it will live as long as possible.”

• “As a plant owner, I want to buy the best fertilizer for my plant so that it will grow to twice its size.”

 

1. When using Scrum, the team repeats project processes in a timebox. What Agile term does this approach represent?

• Increases
• Increments
• Inspections
• Iterations

 

2. Which two of the following statements regarding a product vision are correct?

• A product vision helps your team imagine what the work will be like when they’re done.
• A product vision makes it clear where your team’s boundaries are.
• A product vision is a short statement that stays constant throughout the project.
• A product vision tells your team the specific tasks they need to complete.

 

3. What is one difference between a project manager and Scrum Master?

• The project manager prepares the work schedule for the team members and assigns responsibilities, while a Scrum Master coaches the team on Scrum and motivates them
• The project manager is concerned with the team’s performance, while the Scrum Master is concerned with managing the team’s Backlog.
• There is no difference between the two.
• The Scrum Master prepares the work schedule for the team members and assigns responsibilities, while a project manager coaches the team on Scrum and motivates them.

 

4. Fill in the blank: The Product Owner’s key responsibility is acting as the voice of the _____ within the team.

• customer
• organization
• stakeholder
• vendor

 

5. What is the main difference between a Scrum Master and a project manager?

• A Scrum Master chiefly acts as a coach and facilitator to the Scrum Team
• A Scrum Master chiefly acts as a customer liaison to the Scrum Team
• A Scrum Master chiefly acts as the main line of communication between stakeholders and the Scrum Team
• A Scrum Master chiefly acts as a product technical expert to the Scrum Team

 

6. What two qualities should a successful Development Team possess? Select all that apply.

• Independent
• Cross-functional
• Self-organizing
• Self-sufficient

 

7. Fill in the blank: Product Owners should be _____.

• customer-focused
• meeting-facilitators
• cross-functional
• Agile leaders

 

8. A team member is working on a very specific solution involving a new technology. Teammates work together to speed up their progress. With their teammates’ help, they get it across the finish line.

 

What core Scrum value is embodied in this scenario?

• Respect
• Focus
• Openness
• Courage

 

9. As a project manager organizing a development team, you want to make sure the team has the skills necessary to build the product or carry out the service. Which recommended team trait does this represent?

• self-managing
• cross functional
• customer-oriented
• supportive

 

10. What is one responsibility of both a Product Owner and a project manager?

• Product Backlog management
• Team performance management
• Timebox management
• Stakeholder management

 

Shuffle Q/A

 

11. Your Scrum team encounters an issue with the review process that delays feedback to the team. In order to improve the review process, they reduce the deliverables in each review cycle. Which pillar of Scrum does this describe?

• Flexibility
• Transparency
• Adaptation
• Malleability

 

12. In Agile, what is a mission statement?

• A short statement that explains specific tasks your team members should work on.
• A short statement that gives your team something to work towards and stays constant throughout the project.
• A short statement that helps your team imagine what the work will be like when they’re done.
• A short statement that shows stakeholders what your team’s values are.

 

13. Scrum Masters should have which of the following skills? Select all that apply.

• Leadership
• Programming knowledge
• Organization
• Facilitation

 

14. What are some tasks Product Owners are responsible for? Select all that apply.

• Ensure the team builds the right product or service
• Deal with vendors and contract negotiations
• Ensure the the Product Backlog is visible and transparent to all
• Continuously maximize the value of the product delivered by the Scrum Team

 

15. In Scrum, the Development Team should operate in what way?

• As a self-organizing group
• As hierarchical group
• As self-sufficient individuals
• As an independent group

 

16. What are the key characteristics of successful Product Owners? Select all that apply.

• Collaborative
• Independent
• Optimistic
• suppoCustomer-focusedrtive

 

17. As part of the Development Team, Gilly is working on a product feature which requires them to use an unfamiliar programming language. Another team member, Sakira, realizes they can help. Sakira decides to pause their current tasks to help Gilly complete the feature. What core Scrum value does this describe?

• Openness
• Courage
• Commitment
• Respect

 

18. As a new project begins, the Scrum Team creates processes and structures they believe will help them efficiently complete the project. While they are open to ideas, the team doesn’t want to rely on outside processes to get the work done. Which Development Team trait does this represent?

• Self-organizing
• Cross-organizing
• Co-located
• Customer-oriented

 

19. Which of the following is a responsibility of both a Product Owner and a project manager?

• Cross-functional team management
• Timebox management
• Team performance management
• Stakeholder management

 

20. In Scrum, the Product Owner is responsible for what? Select all that apply.

• Helping the Developers understand what to build
• Ensuring the product or service fulfill the customers’ needs
• Prioritizing the Product Backlog
• Coaching and facilitating Scrum events

 

21. What are a Product Owner’s responsibilities? Select all that apply.

• Make sure the product fulfills the customers’ needs
• Facilitate Scrum events such as the Sprint Planning and Retrospective
• Help the team understand the overall goal and mission of the project
• Clearly communicate and prioritize the Product Backlog

 

22. What are some of the main responsibilities of a Scrum Master? Select all that apply.

• Acts as the voice of the customer
• Facilitates scrum events such as Sprint Retrospectives
• Coaches team members to use Agile and Scrum practices
• Minimizes unhelpful interactions or interruptions coming from outside of the team

 

23. Which Scrum value most closely resonates with the following: Treat others as you would like to be treated.

• Respect
• Dissension
• Commitment
• Focus

 

24. A Development Team wants to become more effective. They have a tendency to work as individuals even when a team member is stuck on a task. What trait should they improve upon as a team?

• Self-organizing
• Customer-oriented
• Supportive
• Cross-functional

 

25. Fill in the blank: A Scrum Team should be _____, which means people with different skill sets in the organization work together to complete the project successfully.

• cross-functional
• self-disciplined
• organized
• decisive

 

26. In Scrum, which role is responsible for ensuring that the right thing is being built?

• Development Team
• Scrum Master
• Project Manager
• Product Owner

 

27. Your company has just formed its first Scrum team. Some members of the Development Team have raised the concern that the Product Backlog could be better organized and prioritized based on customer needs. Who is responsible for this issue?

• Product Owner
• Development Team
• Project Manager
• Scrum Master

 

28. What are some key skills a successful Scrum Master should have? Select all that apply.

• Coaching
• Leadership
• Budgeting
• Communication

 

29. Fill in the blank: Product Owners represent the customer through their ownership of the _____.

• Project backlog
• Retrospectives
• Project planning
• Product Backlog

 

30. A team member is concerned that the actions of another team member is counterproductive to the Scrum environment. They speak up at the next meeting in order to come to an amicable solution with this team member. What core Scrum value does this describe?

• Courage
• Focus
• Commitment
• Respect

 

31. Which traits are desirable on a Scrum team, regardless of the role? Select all that apply.

• Openness to feedback
• Collaboration
• Learns from mistakes
• Works best independently

 

32. Your Scrum team regularly holds stakeholder reviews of the completed work. These reviews ensure that the team is meeting the project’s goals and there are no undesirable changes to the project. Which pillar of Scrum does this describe?

• Transparency
• Inspection
• Adaptation
• Review

 

33. In Scrum, what is the Scrum Master responsible for?

• Deciding what a team builds
• Designing how to test the product
• Directing how the team will deliver a product
• Ensuring the team builds the product fast

 

34. Fill in the blank: The Development Team acknowledges that the best products come from teams who are _____.

• customer-oriented
• self-organizing
• co-located
• cross-organizing

 

35. Fill in the blank: A Product Owner and project manager typically both have the responsibility of _____.

• cross-functional team management
• timebox management
• stakeholder management
• team performance management

 

36. Who should be skilled in coaching team members on Scrum theory and application?

• Scrum Master
• Project Manager
• Product Owner
• Developers

 

37. A Scrum Development Team is kept between three to nine members so that it is more effective at adapting to change. What could be possible downsides if the team is too big? Select all that apply.

• Iterations will need to be extended.
• The team will need multiple Scrum Masters.
• Too many streams of communication cause confusion.
• Too many opinions may slow down development.

 

38. A team member runs into an issue within the project but they aren’t sure how to fix it. They share this problem with the team to ensure everyone is aware of the challenge they encountered.

 

What core Scrum value is embodied in this scenario?

• Commitment
• Focus
• Openness
• Respect

 

39. A strong Development Team provides assistance to team members when needed so that individuals are not left stuck on a task. Which Development Team trait does this describe?

• Cross-functional
• Supportive
• Customer-oriented
• Self-organizing

 

40. Product Owners should have which of the following traits? Select all that apply.

• Customer-focused
• Adaptive
• Collaborative
• Individualistic

 

41. It is the responsibility of the Scrum Master to facilitate Scrum events which positively impact the team. Which of the following is an example of this?

• Performance reviews
• Sprints
• Retrospectives
• Introspectives

 

42. In Scrum, which role is responsible for the team’s performance and overseeing tasks and progress?

• • Scrum Master
  • Project manager

• Development Team

• Product Owner

 

Week 3 – Implementing Scrum

 

Which of the following is a common pitfall in team retrospectives?

• • Asking team members to take some time to quietly journal reflections.
  • Taking some time to highlight positive moments during the Sprint.

• Allowing team members to mainly focus on the negatives during the review.

• Allowing team members to ask open-ended questions.

 

1. Which of the following best describes why Scrum Teams refer to the Product Backlog as a living artifact?

• The Product Owner adds items at any time.
• The stakeholders can add items at any time.
• The team only adds items at the end of a Sprint.
• The Product Owner only adds items at the end of a Sprint.

 

2. Which of the following exhibit the best practices for formatting a user story?

• Paint the client’s home to increase its value and protect its exterior surfaces.
• As the homeowner, I want my home painted, so that it increases the value of my home and protects the exterior surfaces.
• Paint the client’s home because they want to increase the value of their home and protect its exterior surface.
• Paint my home because as a homeowner, it will increase its value and protect its exterior surfaces.

 

3. As a Product Owner, you need to add estimates to your Backlog items. You and your team have over 100 items to estimate and less than one hour to do it. Because of the time limit, you need a technique that will help your team quickly sort items by complexity. Which effort estimation technique should you use?

• Planning Poker™
• Dot Voting
• The Bucket System
• Affinity Mapping

 

4. As a Product Owner, you set the initial Sprint duration the team has to work on their items. This refers to what Scrum concept?

• Interval
• Timebox
• Time frame
• Schedule

 

5. Which of the following may indicate a task meets the Definition of Done? Select all that apply.

• An independent peer group reviews the product
• The product meets half of the acceptance criteria
• The Product Owner accepts the story.
• The product passes all testing requirements.

 

6. What typically occurs during the Sprint Review? Select all that apply.

• Synchronize and prioritize activities for the team.
• Discuss how to better work as a team.
• Explore which items should be considered done in the Backlog.
• Demonstrate and inspect the product.

 

7. What does the Scrum Team reflect on during a Sprint Retrospective? Select all that apply.

• What updates should the team make to user stories in the next Sprint?
• What’s working or not working for the team regarding the people, the processes, and the tools?
• What improvements are worth exploring in the next Sprint?
• Who was at fault for not accomplishing a story?
• Were the improvements in the last Sprint helpful or not?

 

8. What’s the overall goal of a burndown chart?

• Quantify performance for individual team members
• Provide a way to compare productivity among teams
• Serve as a communication tool for outside stakeholders
• Keep the team aware of how they’re doing against their goals

 

9. Why would a Scrum Team use a Kanban board? Select all that apply.

• To make it easier to notice work-in-progress (WIP) limits
• To take fewer notes
• To give a better sense of the team’s flow of work
• To visualize tasks

 

10. Utilizing tools in Scrum helps make the team fully aware of progress and updates. This embodies which Scrum pillar?

• Transparency
• Adaptation
• Inspection
• Commitment

 

Shuffle Q/A

 

11. As a Product Owner building a Backlog, what pieces of information should you include for each item? Select all that apply.

• A set value for the item, such as dollar signs
• A clear description from the perspective of the customer
• The level of effort required to complete the item
• The date the item is due

 

12. Fill in the blank: As a Product Owner writing a user story, you want every task to have a clear Definition of Done. A clear Definition of Done helps the team better understand how much effort it will take to complete an item. Including a Definition of Done in a user story makes it _____, one of the I.N.V.E.S.T. story-writing criteria.

• independent
• negotiable
• valuable
• estimitable

 

13. You are a Product Owner estimating some user stories with your team. Using the Planning Poker™ method of estimation, you notice one of your team members has chosen the coffee card as part of their estimation. What does this typically mean?

• The team member wants to end the meeting and stop.
• They don’t have enough information to make an estimate.
• They want to take a break.
• There are no estimates to provide.

 

14. Which of the following typically happens during a Sprint? Select all that apply.

• The Sprint Goal is changed by the Product Owner as needed.
• The Product Backlog is refined by the Product Owner as needed.
• The project scope is clarified with the Product Owner as more is learned.
• The work quality improves—or at least stays the same—when compared to the last Sprint.

 

15. Which of the following statements is true about the Sprint backlog in Scrum methodology?

• The Sprint backlog will always have three user stories in the current Sprint.
• The Sprint backlog defines the items to work on during the current Sprint.
• The Sprint backlog is the same as the Product Backlog.
• The Sprint backlog is team members’ most favorited user story.

 

16. What is a key goal of completing a Sprint review with the team?

• To determine which items in the Sprint backlog have met the definition of done.
• To prioritize the next Sprint items to work on and team availability.
• To discuss stakeholder comments with the Product Manager.
• To discuss how to better work as a team to get work done.

 

17. When conducting a successful Sprint Retrospective, what type of questions should the Scrum Master ask the team?

• Quick questions that require a yes or no answer
• Questions that highlight an individual’s performance
• Questions that identify the team’s biases and opinions
• Open-ended questions that promote discussions

 

18. What item can be used to track the number of tasks completed against time and see how many tasks are remaining on a project?

• Task list
• Burndown chart
• Stakeholder analysis
• Point estimation

 

19. What is the main benefit of allowing team members to physically move the status of an item between “To-do,” “In Progress,” and “Done?”

• It helps Product Owners find the velocity of the team.
• It allows team members to track who completes the most points.
• It allows team members to clearly see the flow of a task.
• It allows team members to use the status updates in Retrospectives.

 

20. Which of the following items can be a great tool to use to increase productivity and unblock items before the daily scrum meeting for a team member?

• Microsoft Word
• Google Slides
• Keynote
• Video Conferencing

 

21. What does the estimate of a specific item in a Product Backlog track?

• How much money the stakeholders will provide for the item
• How many developers will be working on the item
• How much effort the item will take to complete
• How much time the item will require

 

22. A Product Owner writes a user story for an item in a Sprint. They ensure all the parts of the user story are complete and ready to hand off to the quality analysis team. Which of the I.N.V.E.S.T. story writing criteria is the Product Owner trying to fulfill?

• Independent
• Negotiable
• Valuable
• Testable

 

23. As a Product Owner doing story estimation, you tell your team to keep their initial estimate private. Keeping their estimate private allows team members to form an independent opinion before sharing. Which effective estimation characteristic does this refer to?

• Promote inclusivity
• Lead to effort discovery
• Build team trust
• Avoid anchoring bias

 

24. How much time exists between Sprints for a Scrum team?

• One week
• One month
• Zero days
• Two days

 

25. The Scrum team has completed a user story and has received a sign-off from the Product Owner on the acceptance criteria. What should the status of this user story be?

• Definition of Done
• Definition of Reviewing
• Development Completion
• Sprint Completion

 

26. A stakeholder wants to know how many items in the Product Backlog the team will complete in a specific time period. What can the Scrum Master focus on to get this data?

• The team’s velocity
• The team’s Sprint reviews
• The item’s order number
• The average duration of the Sprints

 

27. Which tool is helpful for documenting Backlog and item information?

• Spreadsheets
• Video chat
• Email
• Presentations

 

28. Which of the following best describes the purpose of a Product Backlog for the Scrum team?

• It is the guide and roadmap of your product.
• A complete description of what your product will do.
• The training module for your product’s release.
• A collection of thoughts about the product from your team.

 

29. A Product Owner writes a user story for an item in a Sprint. They ensure that the story is something that will be beneficial to the user. Which I.N.V.E.S.T story writing criteria are they trying to fulfill?

• Independent
• Negotiable
• Valuable
• Estimitable

 

30. As a Product Owner, you need to add estimates to your Backlog items. You have a small team and a large number of Product Backlog items. Which effort estimation technique should you use based on the team size and amount of tasks?

• Planning Poker™
• The Bucket System
• Affinity Mapping
• Ordering Method

 

31. A Product Owner completes a Sprint cycle and prepares to start the next Sprint. They want to schedule a meeting to understand each team member’s availability and capacity. What type of meeting should they schedule to achieve this?

• Sprint Proposal
• Sprint Planning
• Daily Scrum
• Sprint Reflection

 

32. Which role is responsible for assisting team members in clearing obstacles and unblocking their work?

• Scrum Master
• Product Owner
• Key stakeholder
• Another teammate

 

33. Which of the following questions does a team’s velocity aim to answer?

• How many stakeholders does this project need?
• Which team member will take the most points in this Sprint?
• What are the team’s opinions on the items to work on?
• How long will it take to complete the Product Backlog?

 

34. A Product Owner writes a user story for an item in a Sprint. They ensure the team can discuss the item and make adjustments as needed. Which I.N.V.E.S.T. story writing criteria are they trying to fulfill?

• Independent
• Negotiable
• Valuable
• Estimitable

 

35. During the Sprint Review, what does the team unveil that demonstrates what they produced in a given Sprint that is considered releasable?

• User story
• Acceptance criteria
• Product increment
• Product Backlog

 

36. As a Product Owner hosting a Sprint Retrospective, you ask the team, “Where did we notice success?” This question reflects which Retrospective best practice?

• Be blameless
• Balance negative with positive
• Take action
• Change up the format

 

37. How do Product Owners typically organize items in the Backlog?

• From simplest to most complex
• From easiest to most difficult
• From highest to lowest priority
• From most to least time-consuming

 

38. A Product Owner writing a user story needs the story to fit within the planned Sprint. If the user story is too large, they break it down into multiple scaled-down stories to meet which of the I.N.V.E.S.T. story writing criteria?

• Independent
• Negotiable
• Valuable
• Small

 

39. As a Product Owner, you need to add estimates to your Backlog for a small number of items. You’d like your team to reach a consensus on the number of items, and you would also like to incorporate the Fibonacci sequence. Which effort estimation technique should you use?

• Planning Poker™
• Affinity Mapping
• Dot Voting
• The Bucket System

 

40. Which of the following indicates that a product meets the Definition of Done? Select all that apply.

• The product meets half of the acceptance criteria.
• The Product Owner accepts the story.
• An independent peer group reviews the product.
• The product passes all testing requirements.

 

41. Which of the following tools can help a large team visualize the progress of tasks that are assigned to all the team members?

• Google Doc
• Google slides
• Kanban board
• Spreadsheets

 

42. How can tools like Jira and Asana help teams who are practicing Scrum methodologies?

• They can help store feedback from team retrospectives.
• Team members can use them to adjust the project budget.
• They can help track work items in Product Backlog.
• Team members can use them to present slides.

 

43. Which of the following is true regarding the factors that determine how long a Sprint should last in the Scrum Methodology?

• The timeline of a Sprint should be short enough to generate a learning cycle.
• The stakeholders should decide how long Sprints should be for the team.
• Sprints should always be set for two weeks for the Scrum Team.
• Sprints should be as long as possible to allow developers to complete tasks.

 

44. A Product Owner decides to launch a new product for the clients. Which of the following options must be true for the release to be successful?

• The features need to meet all of the requirements determined by the stakeholders.
• The release needs to meet the minimum viable product requirements.
• The first release of the product only needs to meet up to fifty percent of the requirements.
• The release needs to meet requirements beyond the product increment.

 

45. What stakeholder benefit does a team provide when they have a stable velocity and refine their Product Backlog?

• Able to compare the team to other teams at the company
• Able to alter the project’s goals, milestones, and deliverables
• Verify if the team is productive
• Know approximately how long it will take to complete the Backlog

 

46. Focus is one of the values of Scrum methodology. Which of the following items can help determine whether a team is being assigned more work than required to focus effectively?

• The work-in-progress (WIP) limit
• The stakeholder comments
• The Product Owner’s performance
• The client’s feedback

 

Week 4 – Applying Agile In The Organization

 

As a project manager, your organization makes a shift to Agile. To create a sense of ownership, what actions should you take? Select all that apply.

• Align your company’s mission with the change

• Have buy-in from an executive on the change

• Create a feedback loop for the change
• Schedule regular meetings to discuss the change

 

Imagine you are a project manager overseeing the adoption of Agile at your organization. When setting goals for the project, you consider the timeline, specific results, and reason for the change. You put this information in a document the whole team can access. Which of the three keys to influence does this scenario demonstrate?

• Leverage the six sources of influence
• Clarify measurable results
• Find vital behaviors

 

Imagine you are a project manager overseeing a new set design for a local news network. You notice your team is becoming overwhelmed with critical feedback from studio executives. Then, your team informs you that they no longer want to receive feedback from the executives. Which Agile principle do these issues impact the most?

• Business collaboration
• Team dynamics and culture
• Retrospectives
• Value delivery

 

1. Fill in the blank: You can make sure your team delivers value to customers by building the right thing, building the thing right, and _____.

• running it cheaply
• selling it right
• scaling as fast as possible
• running it right

 

2. Which of the following are components of a typical value roadmap? Select all that apply.

• A product vision
• A product playbook
• A release plan
• A product roadmap
• A mission statement

 

3. Fill in the blank: In a release plan, product releases happen when _____.

• the project is complete and the team has delivered the final product
• the customer has asked for the release of a given feature or requirement
• the feature or requirement is in development and is being iterated upon
• the team has developed a working version of a given feature or requirement

 

4. Which of the following are product roadmap best practices? Select all that apply.

• Fine-tune delivery dates for accuracy well in advance.
• Make the roadmap highly noticeable to the team and refer to it frequently.
• Indicate highest priority and highest value items.
• Conduct regular reviews with sponsors, stakeholders, and the team.
• Inform the team you finalized the roadmap.
• Make the roadmap highly visible to stakeholders.

 

5. Imagine you’re a project manager creating a project roadmap. You meet with the Product Owner to estimate the team’s capacity and velocity—their ability to complete work at a certain pace. Which Agile principle does this scenario represent?

• Agile processes promote sustainable development—the team developers should be able to maintain a constant workload.
• Deliver working software frequently, with a preference to the shorter timescale.
• Stakeholders and the team developers must work together daily throughout the project
• At regular intervals, the development team meets to reflect on how to become more effective

 

6. As a project manager, your organization makes a shift to Agile. To create a sense of urgency, which questions should you ask your team about what’s working, and what’s not working right now?

• How can we change the company’s stated mission or values to better align with our work?
• What can we do to cut costs in our product creation and Sprint process?
• What allows our competitors to outperform us and get their products and features to market more quickly?
• How can we help you become more productive and supported in your work?

 

7. Imagine you are a project manager overseeing the adoption of Agile at your organization. To smooth the transition, you define specific outcomes. You also make sure the measures are visible to the entire team throughout the change. Which of the three keys to influence does this scenario demonstrate?

• Leverage the six sources of influence
• Clarify measurable results
• Find vital behaviors

 

8. Imagine you are a project manager overseeing a new set design for a local news network. You notice your team is becoming overwhelmed with critical feedback from producers. Then, your team informs you that they no longer want to receive feedback from the producers. Which Agile principle do these issues impact the most?

• Business collaboration
• Team dynamics and culture
• Retrospectives
• Value delivery

 

9. What can you do to avoid making too many or unfounded product assumptions? Select all that apply.

• Ask the Product Owner to double-check and approve assumptions.
• Discuss assumptions as a team.
• Conduct surveys or focus groups to double-check assumptions, where necessary.
• Reuse assumptions from similar, past projects.
• Document assumptions and make them transparent to all.

 

10. Which of the following scaled Agile frameworks involve Scrum Masters meeting frequently to better coordinate work on a single product across teams?

• Disciplined Agile Delivery (DAD)
• Scaled Agile Framework (SAFe)
• Large-Scale Scrum (LeSS)
• Scrum of Scrums

 

Shuffle Q/A

 

11. As a project manager or Scrum Master, what can you do to ensure your team is focused on value-driven delivery? Select all that apply.

• Build the thing right
• Build the right thing
• Run it right
• Run it fast

 

12. What is the purpose of the product vision in a value roadmap? Select all that apply.

• It defines a high-level view of product requirements.
• It defines who will use the product.
• It defines what the product is.
• It defines an estimated schedule for development.

 

13. Which of the following provides an overview of the expected product, its high-level requirements, and an estimated schedule for reaching milestones?

• A product roadmap
• A product vision
• A value playbook
• A Product Backlog

 

14. What are some of the benefits of developing and maintaining a product roadmap? Select all that apply.

• Teams and stakeholders understand of the sequence of deliverables
• Teams understand how their efforts relate to the project vision
• Stakeholders meet with the Product Owner less frequently throughout the project
• Stakeholders notice incremental value over the course of the project

 

15. You are a project manager in the initial stages of planning a project. You want to closely adhere to the Agile principle of maintaining a constant pace. What factor is important to establish and monitor as the project progresses?

• Team capacity and velocity
• Project roadmap
• Product vision
• Story and epic

 

16. Imagine you are a project manager leading Agile adoption at an organization. Why is it important that you find an executive sponsor to support the change? Select all that apply.

• It helps to create a sense of ownership for the change you are creating.
• It increases your chances of successfully shifting organizational culture.
• It guarantees an increase in the project’s budget.
• It helps to answer your team’s questions about what’s working and what’s not working right now.

 

17. You are a project manager for a company that is changing their feedback reporting process. To facilitate this change, you create a form for each team member to fill out every week. You send out a reminder email two days before the form is due. Which of the six sources of influence does this scenario demonstrate?

• Personal ability
• Personal motivation
• Social motivation
• Structural ability

 

18. Does a low level of interpersonal conflict mean that a team is experiencing issues?

• Yes. A team that rarely has disagreements is not committed enough to the work.
• No. A team that rarely has disagreements is more productive than a team that disagrees frequently.
• Sometimes. If a team rarely has disagreements, it could mean team members don’t feel safe stating their opinions.

 

19. Making too many assumptions about a product can cause an unstable product roadmap. What actions can a project manager take to lessen the impact these assumptions might have? Select all that apply.

• Check assumptions against unbiased user research
• Keep assumptions within the development team
• Document the assumptions and make them transparent
• Never make an assumption without proper knowledge

 

20. Fill in the blank: A(n) _____ is a guide that demonstrates where to go, how to get there, and what to accomplish along the way in order to maximize value.

• release roadmap
• capacity roadmap
• requirement roadmap
• value roadmap

 

21. You create a release plan for a new project. You include the estimated release date, company holidays and the business goals. What else can you add to this release plan to help the team stay focused?

• A backlog of items required for the release goal
• Milestones for the development of future releases
• Feedback from stakeholders on the project timeline
• Use cases for the features in the release

 

22. Fill in the blank: As an Agile project manager, you constantly refer to a _____ to keep the team motivated by connecting the work they do in the sprints to a bigger picture.

• product roadmap
• release date
• project vision
• high-value feature

 

 

23. Imagine you are a project manager creating release plans for a new cloud storage service. Your team is performing well, so you decide to push up the estimated release date. Which specific factors do you take into account to make your decision?

• The team’s size and the customer’s budget
• The team’s experience and the customer’s timeline
• The team’s willingness and work ethic
• The team’s capacity and velocity

 

24. What is the process of getting people to adopt a new product, approach, or value system?

• Organizational culture
• Project management
• Change management
• Agile practices

 

25. As a project manager, you need to rebuild trust and collaboration between the development team and the business team. What actions can you take to accomplish this? Select all that apply.

• Address critical feedback with more demos
• Add changes to backlog only in between sprints
• Focus on fewer user stories per sprint
• Conduct a Solution Design sprint

 

26. What can you do to address instability when people leave and join your team frequently? Select all that apply.

• Use financial incentives to keep team members from leaving.
• Schedule shorter sprints so departing team members can wrap up work.
• Create a quick onboarding process for new team members.
• Use pair programming so new team members can learn on the job.

 

27. Which of the following scaled Agile frameworks is organized into four layers: Foundation, Disciplined DevOps, Value Streams, and Disciplined Agile Enterprise?

• Scaled Agile Framework (SAFe)
• Large-Scale Scrum (LeSS)
• The Spotify Model (SoM)
• Disciplined Agile Delivery (DAD)

 

28. As a project manager, what questions can you ask your Agile team to ensure they “run it right”? Select all that apply.

• How will users get updates and new features?
• What long-term value will this product give users?
• How will a user get support?
• How can the product reach more users?

 

29. Imagine you are a project manager for a software company. Your team plans to develop a new learning management system (LMS) for a local school district by the end of the quarter. Which of the following factors can potentially push back your release plan date? Select all that apply.

• The school district increases the project budget and provides additional resources.
• A member of your development team leaves to take a new job.
• The Product Owner expands the project to include two additional school districts.
• Your team realizes an epic will take more time to complete than anticipated.

 

30. Fill in the blank: When overseeing Agile adoption in your organization, you find an executive sponsor who supports the change. The sponsor can help create a sense of _____.

• obligation
• ownership
• success
• innovation

 

31. Imagine you are a project manager for a company that adopts a new invoicing process. You schedule training sessions so each team member can develop the individual skills they need to complete the new process. Which of the six sources of influence does this scenario demonstrate?

• Social ability
• Personal ability
• Personal motivation
• Social motivation

 

32. Imagine you are a project manager for a mobile game that is experiencing significant technical issues. While working on the update, your team members appear unhappy and arrive at work late. What can you do to boost morale and improve the quality of deliverables? Select all that apply.

• Run a team brainstorm session to identify areas for improvement
• Push back the next release date to give the team more time
• Take a training class on team dynamics and how to better work together
• Change up the workflows by pairing people to work together on hard tasks

 

33. As the Product Owner, you have promised that the new software will be ready in six months even though you are not confident that it will be. What cause of an unstable roadmap does this describe?

• Product ambition
• Over-promising
• Product assumptions
• Product vision

 

34. Fill in the blank: Core values of the Scaled Agile Framework(SAFe) are alignment and ____.

• acceptance
• frugality
• transparency
• quality

 

35. What is the first Agile principle?

• Satisfy the customer through value-driven delivery
• Satisfy the customer through mission-driven delivery
• Save the customer time through speed-driven delivery
• Save the customer money through cost-driven delivery

 

36. What are the components of a typical value roadmap?

• A product vision, a product roadmap, and release plans
• A product roadmap, a vision statement, and development plans
• A product roadmap, a mission statement, and release plans
• A product vision, a mission statement, and development plans

 

37. You create a new project roadmap that is visually appealing and contains all the information for the stakeholders to reference. However, this document took a lot of time to create and has caused some delays in the timeline. Which of the following roadmap pitfalls does this scenario represent?

• Putting more work into it than the deliverables
• Pressuring teams to improve deadlines
• Pressuring teams to achieve deadlines no matter what
• Putting less work into it than the deliverables

 

38. What is the measure of the team’s ability to complete work at a certain pace?

• Story and epic
• A product roadmap
• A release plan
• Capacity and velocity

 

39. As a project manager, you want to increase the involvement of a key stakeholder in the development process. Your team has just finished designing a new feature. You reach out to the stakeholder for feedback before the feature is implemented. Which key to influence are you demonstrating?

• Leverage the six sources of influence
• Clarify measurable results
• Find vital behaviors

 

40. What two problems commonly arise when you fail to implement Scrum completely? Select all that apply.

• A loss of clear roles and responsibilities
• A decrease in customer satisfaction
• A temptation to skip events or blend them to save time
• An increase in interpersonal conflict

 

41. Fill in the blank: DevOps combines software development with _____.

• Scrum operations
• Business operations
• Change management operations
• Information Technology (IT) operations

 

42. How often should stakeholders and team members review a project roadmap?

• Multiple times throughout all stages of the project
• Multiple times during the execution phase
• Once at the beginning of the planning phase
• Once at the end when the product is delivered

 

43. You are a project manager at a company adopting the Agile approach. The team is intimidated by working in sprints, so you promise each team member a gift card at the end of the first sprint. Which of the six sources of influence does this scenario demonstrate?

• Social motivation
• Personal ability
• Structural motivation
• Personal motivation

 

44. What can cause an unstable product roadmap? Select all that apply.

• Product assumptions
• Product vision
• Product ambition
• Product plan

 

45. What is the purpose of the product roadmap in a value roadmap? Select all that apply.

• It provides a high-level view of requirements.
• It identifies the end users of the product.
• It outlines a tentative schedule for reaching milestones.
• It defines how the product will support customers’ business strategies.

 

46. As a project manager, you plan the release dates for your new project. What release date(s) should never be moved?

• All of them
• None of them
• Only the last
• Only the first

 

Course 6 - Capstone: Applying Project Management in the Real World

 

Weekly challenge 2

 

Your team is building a website that will consist of four new pages of content. Your project plan has two team members work together to deliver one page of content: one will outline page content while the other does mockups of page layout. Then they will work together to produce the completed page. Which of the following represents a milestone in your project plan?

• • A completed mockup of page layout
  • A completed outline of page content
  • A completed project plan

• A completed page of content

 

You are developing a schedule for your team’s project plan. Why might you ask your stakeholders or colleagues to share with you emails that relate to the project?

• • These emails will keep you involved with every aspect of the project.
  • These emails tell you what your team members are doing.

• These emails can help you uncover tasks.

• These emails can help you bond with your colleagues.

 

You start a new job as a project manager in the private banking industry. You need to have a basic understanding of topics such as how clients open accounts, back office operations, and how trade confirmations are verified. Which of the following terms refers to the knowledge you need?

• • Competitive intelligence
  • Enterprise learning

• Domain knowledge

• Intellectual property

 

To identify project tasks for your project plan, you review project documentation and research your project online. You have connected with members of your project team and other experts in your organization to examine your list of tasks. You decide you need additional details about a key deliverable. Who should you speak to in order to receive the missing information?

• One of your high-influence stakeholders

• Your company’s Chief Operating Officer
• Your most senior stakeholder
• Your company’s most senior project manager

 

You have created an ordered list of tasks for your project plan. What is the next step for identifying milestones?

• • Identify tasks that can be completed most quickly.

• Identify points in the task list where you can evaluate work completed so far.

• Identify additional tasks for your project plan.
• Identify alternative orderings for your list of tasks.

 

Which of the following may indicate a milestone for your project?

• • A task that has the highest confidence ratings
  • A task that involves the fewest dependencies

• A task that has a major impact on the project's overall progress

• A task that your team has the most experience with

 

What term refers to a time estimate that only takes into account the actual time it takes to complete a task?

• • Total duration estimate
  • Milestone estimate
  • Taskflow duration estimate

• Effort estimate

 

You are making time estimates for your project plan. You ask your task expert to estimate how long the task would take if you assume you need to replace your vendor and you experience unexpected turnover right before the task begins. Which of the measures involved in “three-point” time estimations are you asking from your task expert?

• Pessimistic time estimates

• Milestone time estimates
• Planning time estimates
• Most likely time estimates

 

As a project manager, you determine your time estimate confidence ratings. You notice that your confidence is low across a large percentage of task estimates. Who is the most important person to communicate your uncertainty about the project timeline to?

• • Your manager
  • Your team member that you are least confident in

• Your project stakeholders

• Your team members

 

Which of the following is a good way to bring empathy to a conversation?

• • Keep the conversation focused and on point.
  • Start by clearly stating your position.

• Listen with curiosity.

• Keep the conversation brief.

 

Weekly challenge 3

 

How does quality management help decrease overhead?

• • By reducing the number of low-performing team members

• By reducing the number of errors that are an expense to the organization

• By increasing team members’ job satisfaction
• By increasing the amount of money stakeholders are willing to invest in the project

 

Which of the following are common categories of established quality standards? Select all that apply.

• Effectiveness

• Ease of use

• Management style
• Team morale

 

You are creating a quality management plan for a product redesign. You employ a panel of customers to do two tasks: preview new features and rate the desirability of new features. What aspect of quality management does your preview process represent?

• Quality assurance

• Quality standards
• Quality documentation
• Stakeholder quality

 

There are two main categories of evaluation questions: Questions that ask how you can make improvements and questions that help you measure and compare outcomes. Which of the following questions intends to help you measure and compare?

• • What are the costs and benefits?
  • Who is benefiting?

• What is working and what is not working?

• Which goals are being met?

 

You are evaluating a customer experience initiative that you manage for a large department store. Which of the following evaluation indicators answers the evaluation question: Have we improved customer satisfaction?

• Store revenue has increased by 15% over the last quarter.
• Customers redeem store coupons 25% more often.
• The store has increased its advertising budget by 27%.
• Customers are 47% more likely to recommend your store to a friend.

 

You are creating a survey about a new product feature. What type of survey question are you asking when you say “What do you like most about this new feature?”

• An open-ended question

• A close-ended scaled question
• A close-ended true/false question
• A close-ended multiple choice question

 

You need to prepare an evaluation presentation for one of your project’s senior stakeholders. Which of the following presentation styles would be most appropriate for your audience?

• • A raw data report of survey feedback.
  • A slide-based presentation of evaluation methods and collected data.

• A one-page write-up of information relevant to their investment in the project.

• A detailed write-up of evaluation methods and collected data.

 

When should you hold a project retrospective? Select all that apply.

• After a project milestone

• At the end of a project

• Every week of the project
• After the project kickoff

 

As a project manager, you are leading a project retrospective. You are nervous your team might not participate. You start the meeting by discussing a mistake that delayed the project by a couple of days. What technique are you using to encourage participation in the retrospective?

• Model participation

• Pose a question each participant can answer
• Create a safe space
• Review the project

 

As a project manager, you are leading a project retrospective. Some feedback is that the design feels detached from the visual direction of the app. You identify a follow-up item to invite the design lead to weekly meetings moving forward. What technique are you using to encourage team accountability in the retrospective?

• Turn complaints into SMART action items

• Identify the team’s role in creating a specific challenge
• Detach the challenge from a specific team member
• Come prepared with specific challenges to discuss

 

Weekly challenge 4

 

You encounter a problem that requires changes to the project plan your stakeholders agreed upon. Which of the following is the best choice for how to address the problem?

• • Present all the relevant project documents and send an email to your stakeholders.
  • Challenge your team members to do better and reward improved performance.

• Present the problem succinctly to your stakeholders and offer a solution.

• Pause operations until your stakeholders address the problem.

 

As a project manager, you notice there is a shipment delay from a supplier during a project. If shipments are delayed too long, the final project date will be postponed. When synthesizing this to the stakeholders, what are things you should include? Select all that apply.

• • An estimate of when the shipment will arrive.
  • An email with the project plan highlighting the missed shipment dates.

• A proposed solution of finding a backup supplier.

• A summary of the shipment problem and its impact on the project.

 

OKRs combine a goal and a metric. What does this combination determine?

• • A reference point
  • A business model
  • A key result

• A measurable outcome

 

When escalating a problem to stakeholders, you reference that it might impact a company-wide OKR. Why would you make this reference?

• It makes it clear to the stakeholder that it is an important issue for them to address.

• It establishes that your project is the most important one in the company.
• It distracts stakeholders from the actual problem.
• It pushes the stakeholder to come up with their own solution.

 

Which of the following items should be included in the body of an effective email to escalate a problem? Select all that apply.

• • A brief paragraph that identifies documentation that your stakeholder might need to review to make an informed decision.

• One or two sentences that summarize your problem.

• • A complete list of team members and other project participants who are directly affected by the problem.

• A sentence that identifies how the problem may impact your organization's OKRs.

 

You are writing the closeout report for a project you are managing. You observe that your project plan called for an $80,000 budget, but actual costs totaled $87,500. You note how the majority of extra costs were due to unexpected increases in the price of materials. Which part of your closeout report is the best place to document this information?

• The performance baseline section

• The project documentation archive
• The outcomes section
• The lessons learned section

 

When composing a project impact report, which of the following elements should you include in the executive summary section? Select all that apply.

• • Lessons learned

• Key accomplishments

• Project vision

• Process details

 

What is the purpose of creating an impact report?

• • To show others that you completed the project
  • To show future project managers how to plan a project
  • To show future project managers how to do a similar project

• To show others the value that has been added to your project

 

As a project manager, you encounter a problem that you need to send to your stakeholders. You synthesize the information for the stakeholders. What should your synthesis be?

• • An email to important stakeholders with a link to a new project plan.

• A one to two sentence overview of the problem and your proposed solution.

• A list of proposed solutions for your stakeholders to choose from.
• A collection of emails, presentations, and meeting notes that document the problem.

 

OKRs are a tool used for what?

• Organization-wide goal setting

• Project management workflows
• A brief plan for the project
• A summary of the project

 

As a project manager, what should you consider before writing an email to a stakeholder to communicate an issue? Select all that apply.

• What is most important to a stakeholder

• How the problem will affect the company as a whole

• How the project will affect you and the stakeholders
• What is most important to the project team

 

What is the difference between a closeout report and an impact report?

• A closeout report demonstrates to the project manager that the project timeline has ended. An impact report demonstrates to the stakeholders that the project manager has followed the timeline.
• A closeout report demonstrates to the project manager if the team followed the proposed budget. An impact report demonstrates how much it cost overall to finish the project.
• A closeout report is written for the project manager to document the steps of the project. An impact report is written for stakeholders to have documentation of the steps in the project.
• A closeout report is written for future stakeholders to describe the details of the project. An impact report is written for senior stakeholders to get an overview of the project in its closing.