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Android Enterprise Expert Certification Exam Answers
Android Enterprise Experts Certification Exam Answers
Questions:
Do you meet the eligibility criteria?
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Enrollment Methods:
Identity Models:
What are the two units that Shelby will be supporting for this device deployment?
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What are the two solutions sets that Indigo requires for this deployment?
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Which of the following is an important policy that Indigo will need supported?
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One of the challenges Shelby faces with her stakeholders is ______________.
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What does Indigo’s current device investment look like?
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The work __________ challenge would support Indigo’s 6-digit work application password requirement.
Match each description to its corresponding method for managing user identities.
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Managed Google Play Accounts:
Managed Google Accounts:
Select the appropriate identity type for each example company. You can review the developer's guide and Android Enterprise Help Center if you get stuck.
With considerable concerns around security risks, this company needs to be able to silently push apps to end-user devices.
As current G Suite users, Company B is looking for a way to make users manually sign in to their existing Google Account.
This business needs a quick and easy setup without creating extra work.
Drag and drop each company to the corresponding identity type.
Indigo’s Requirements.
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Did you successfully create an enterprise and bind it to your EMM?
Which is the minimum Android OS that lets you add a work profile from Settings?
Which is the minimum Android OS that supports zero-touch enrollment on a range of OEM devices?
Which is the minimum Android OS version that supports QR code provisioning?
What is the simplest method for provisioning Android 7.0+ devices for Indigo Industries?
What is the simplest method for provisioning Android 8.0+ devices for Indigo Industries?
Why is zero-touch enrollment recommended for Android?
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Choose the correct benefit statements regarding zero-touch enrollment.
Select all the answers that apply, then click submit.
Did you successfully provision two devices within your EMM instance using the appropriate provisioning method?
When two policies fulfill the same need, which one should you recommend?
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Which is the minimum Android OS version to support the Disable USB debugging policy?
Which is the minimum Android OS version to support “Disable unknown sources” security policy?
Which is the minimum Android OS to support a 6-digit work application password?
Did you successfully deploy and test all policies?
What’s the recommended method to provision company-owned devices on Android 8.0 and above?
When a policy is not supported by your EMM provider, who should you reach out to?
Indigo Industries can only have one version of the Android OS deployed within their organization.
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Android Enterprise Recommended devices meet elevated enterprise requirements validated by Google.
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When determining the minimum OS a customer needs, which of the following is true?
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Features and policies can go by various naming conventions throughout the Android Enterprise ecosystem.
Many of the requirements outlined in the Indigo Industries case study are identified differently within Android Enterprise resources.
Best practice:
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What’s the minimum supported OS for personally-owned devices?
What’s the minimum supported OS for company-owned devices?
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each answer to a box, then submit.
Test your knowledge by indicating whether the statement is true or false.
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Where’s the best place to start when choosing new Android devices to deploy within an organization?
What resource should you leverage to browse the catalogue of Android Enterprise Recommended devices?
How do GMS certified devices differ from those that are Android Enterprise Recommended?
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When managing device variety, it’s best to start with the ____________ OS.
Begin with ____________ and provisioning when determining the minimum OS to support.
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Name the important processes that IT admins need to be aware of when curating applications.
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True or False: The managed Google Play Store allows IT admins to approve private and public applications, and distribute them to their users.
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IT Admins can approve public apps that exist on the Google Play store for company use, and distribute it through the managed Google Play.
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Choose a messenger client.
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Choose the file viewer and editor apps that meet the requirements.
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Choose the secure browser apps that meet the requirements.
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Choose the email clients that work with Microsoft 365.
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Determine which VPN app offers a managed configuration.
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Determine which camera app(s) meet the requirements.
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Determine which contact app(s) meet the requirements.
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Did you successfully deploy the apps to your device?
Is the iframe the best private app distribution solution for Indigo?
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Match each of Indigo’s requirements with the description provided in the Solutions Directory.
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Did you successfully apply the application security policies to your device?
Did you successfully apply the managed configuration to Gmail on your device?
What are the benefits of uploading an application to Google Play?
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Which resource offers the ability to test how an app will behave in a managed context?
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Complete this question by selecting the correct answer from the dropdown options.
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What is the primary function of the Verify Apps feature?
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System apps are installed on devices by enforcing what policy?
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Which features are included in Google Play Protect?
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True or False: Certificates are a mechanism by which two entities can authenticate in a secure way.
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Firewalls act as one of the first lines of defense against malicious attacks from malware and hackers.
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What is our SSID?
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Is there an SSL inspection?
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How do we secure our network and what do we need to authenticate?
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Is there a proxy server being used?
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What VPN solution do we currently use?
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How is our VPN secured?
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Is it possible to configure a VPN so that traffic from only one app is allowed through?
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For the finance teams what traffic should go through VPN?
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Does our VPN support split tunneling to access our internal server?
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Did you successfully configure the WiFi network according to Indigo’s requirements?
You cannot create new certificates for use on Android - only manage existing ones.
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Which of the following certificates can be configured on Android?
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Does every app require some kind of certificate authentication?
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Did you successfully configure the Gmail certificate according to Indigo’s requirements?
Which VPN configuration best fits Indigo’s needs for their finance division?
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Which VPN configuration best fits Indigo’s needs for their healthcare division?
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Did you successfully add the Cisco AnyConnect application to your EMM instance and properly set a VPN configuration?
Which is the best VPN configuration to ensure all work data is secured?
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Which VPN connection type is used in instances where only a few applications or websites require a high security connection?
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Can you remember the right order?
Put the recommended migration steps in order.
Once complete, click submit to continue.
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Match the problem-solving framework steps to its proper description.
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Can you remember the correct escalation process?
Put the escalation process in the correct order, then click submit.
Test your knowledge by selecting the topics most relevant to Tony’s requirements.
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Does the transportation deployment need a Standard Management Set or Advanced Management Set?
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Determine the minimum Android version to support each provisioning method.
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Which are the two best solutions for this?
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Policies:
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What is the minimum OS version to support the required policies?
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Using your EMM instance, locate the corresponding app policy with the appropriate restrictions that could be applied. Be aware that your EMM may refer to the policy with a slightly different description or naming convention. Make a note of the minimum supported OS to complete the next activity.
Check the items off as you go.
Let’s imagine that Tony is transitioning from a management solution using device admin, to a modern management solution that leverages Android Enterprise.
To complete the migration, you will need to map the policies currently handled through device admin against those now available in Android Enterprise, ensuring that the minimum OS requirements have not been affected.
Using the Device admin overview and the Android Enterprise feature list, determine the minimum OS that will allow you to:
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Match the question to its corresponding watchpoint.
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Did you successfully pull a bug report?
When a customer reports an issue, what do you follow to help you gather information?
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When escalating an issue, who would usually be the first partner you should escalate to?
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Match each step in the problem solving framework with its corresponding description.
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Match each provisioning method with its description.
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What is the minimum OS that supports provisioning using a QR code?
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How many different methods could you use to provision a dedicated device running Android 7.0?
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True or False: Work profiles, on personally-owned devices, can be deployed using NFC enrollment.
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Why is zero-touch ideal for most fully managed device deployment scenarios?
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"I powered on the device and used the camera to scan the QR code but nothing happens."
Is this behavior:
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The enrollment process should start after the device reads the QR code.
Is this behavior:
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Select 1 answer, then submit.
When attempting to reproduce the issue, it seems that you didn’t encounter any issue using the Android Management Experience tool. Also, provisioning works just fine when using your test device.
You attempt to reproduce the issue on a test device, using the Android Management Experience tool, however, everything appears to be working as expected.
Which of the following additional steps should you take to try and resolve the issue?
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If you were unable to resolve the QR code issue, where should you first escalate?
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What information should you include when you escalate?
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Is this behavior:
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"I turn on my device and connect to WiFi and the zero-touch process starts."
Is this behavior:
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Which of the following information would be appropriate to gather?
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Which of the following resources could be used to troubleshoot Courtney’s zero-touch issue?
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Which of the following additional steps should you take to try and resolve the issue?
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Checking the zero-touch portal, we can see that the EMM configuration is….
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Checking the screenshot of the device build information, we can also determine that...
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Select 1 answer, then submit.
Where should you escalate to change the IMEI / manufacturer in the zero-touch portal?
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After installing the EMM DPC and entering the enrollment token a work profile should be created on the device.
Is this behavior:
Select 1 answer, then submit.
It appears that the correct DPC was installed on the device, however the work profile did not provision successfully.
Is this behavior:
Select 1 answer, then submit.
Which of the following pieces of information would be useful to collect from the device, in order to start the investigation process?
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Which of the following resources could be used to troubleshoot issues with the provisioning process?
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Which of the following actions could be an acceptable next step to troubleshoot the issue?
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You have tried provisioning your test device with your account using the same enrollment token you provided to Alex, and you didn’t notice any issues with the procedure. Alex provided you with a video where you can see that he pressed the “Home” button at the “Creating Work Profile” screen, and when he returned to the DPC to complete enrollment, he saw an error, and enrollment failed.
Why is enrollment not working for Alex?
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Following the process of elimination, you were able to identify the issue and determine that the next step to take is to escalate to your EMM.
Screenshots and videos can be instrumental to understand all of the steps taken by the user, and they can also help to pinpoint whether an error message is produced by the Android OS, Google Play, the DPC, or another app or process.
Which of the following pieces of information should you provide when escalating to your EMM?
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Using your references, answer the following questions:
Which of the following methods allows devices to be provisioned in bulk without requiring manual setup?
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Which of the following should organizations consider while preparing to provision devices?
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Either the app should already be installed, or I should be able to see the app in the managed Google Play store on my device.
Is this behavior:
Select 1 answer, then submit.
I can’t find the private app, needed for my job, in the managed Google Play store. Also, it has not been, silently, installed on my device.
Is this behavior:
Select 1 answer, then submit.
Which of the following information would be appropriate to gather from Jay?
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Which of the following tools could you use to test Jay’s application problem?
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Which of the following additional steps should you take to try and resolve the issue?
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From the customer, you’ve managed to collect the above screenshots:
With this information, we can determine that…
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If this issue requires escalation, where should you escalate first?
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Which of the following is the best way to describe the behavior?
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Suppose you had none of the following tools setup. Which would be the easiest to set up and allow you to test Blake’s app issue?
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Which of the following are within your ability to check when attempting to reproduce the issue?
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Which of the following screenshots shows the correct managed configuration for Google Docs that would answer Blake's organization's requirements?
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What information should you include if you needed to escalate to the EMM?
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The app is available in the managed Google Play Store and it’s available for download for the users and devices selected through the EMM.
Is this behavior:
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The application has disappeared from the managed Google Play Store and I cannot update it on my device.
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What data would be useful to collect to investigate the issue?
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Which information would you collect to move forward in troubleshooting this issue?
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Based on the noted behavior, which areas would you consider checking first?
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Which of the following watchpoints should you consider when troubleshooting an application issue?
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Which tools will help to identify the source of an application issue?
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True or False: Some EMMs support managed Google Play through an iFrame, providing a managed Google Play experience directly from the console.
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Users shouldn’t be able to connect devices to Bluetooth or access Bluetooth settings.
Is this behavior:
Select 1 answer, then submit.
Some users are able to access Bluetooth in the settings, turn it on and connect devices.
Is this behavior:
Select 1 answer, then submit.
Select the following information that would be appropriate to gather from Taylor.
Select 4 answers, then submit.
Which of the following tools could you use to test Taylor’s policy problem?
Select 2 answers, then submit.
Answer the questions using the bug report snippets above as a resource.
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What is the API level that corresponds to Android 8.0?
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Select 1 answer, then submit.
Which of the following additional steps should you take to try and resolve the issue?
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Select 1 answer, then submit.
Is this behavior:
Select 1 answer, then submit.
The WiFi configuration policy has been pushed out to users with incorrect data. Users can’t access the network.
Is this behavior:
Select 1 answer, then submit.
Select the following information that would be appropriate to gather from Alex.
Select 4 answers, then submit.
Select 1 answer, then submit.
Select 1 answer, then submit.
Which of the following additional steps should you take to try and resolve the issue?
Select 1 answer, then submit.
Is the WiFi configuration correct?
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If incorrect, which part of the configuration needs to be changed?
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Given the troubleshooting steps taken, would you resolve or escalate to a partner?
Select 1 answer, then submit.
On your test device, deployed in a separate user group, the apps install successfully and are available immediately after installation is complete.
Select 1 answer, then submit.
You decide to proceed with a staggered rollout, starting with just 10% of the total user pool. After the first deployment, you notice that the app didn't successfully deploy, for any of the selected users.
Select 1 answer, then submit.
When gathering data, what crucial data point will provide you with device logs, a list of installed apps on the device, network information, and policies installed?
Which steps should you take to troubleshoot the issue?
Select 2 answers, then submit.
The app was initially installed, on your test device, without any issue. However, in an attempt to track the problem, you have reproduced the issue by setting up your test device group with the same policies as employees.
You can now pull a bug report from your device. What sections of a bug report would be the most appropriate to check?
Select 2 answers, then submit.
Here is a snippet from “DUMP OF SERVICE policy” from your bug report.
By looking at the information below, can you understand what is causing the issue?
Select 1 answer, then submit.
Great work. After some troubleshooting, you have determined that there is a security policy that prevents any app installs on the device.
Given the troubleshooting steps taken, would you resolve or escalate to a partner?
Select 1 answer, then submit.
Select 1 answer, then submit.
What's a policy that can only be set on a work profile?
Select 1 answer, then submit.
All Microsoft Exchange email should be visible in Gmail for all users.
Is this behavior:
Select 1 answer, then submit.
After setting up Gmail on end-users' devices to sync their Microsoft Exchange accounts, users are reporting that they can't see some of their emails in Gmail.
Is this behavior:
Select 1 answer, then submit.
Select the following information that would be appropriate to gather from Kennedy.
Select 6 answers, then submit.
Select 1 answer, then submit.
Which of the following tools could Kennedy use to test the Gmail app?
Select 2 answers, then submit.
Which of the following additional steps should you take to try and resolve the issue?
Select 1 answer, then submit.
Using the screenshots, identify what may be causing the issue.
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Select 1 answer, then submit.
If this doesn’t resolve the issue, it will require escalation. Where should you escalate first?
Select 1 answer, then submit.
What information should you include if you needed to escalate to the EMM?
Jordan should be able to search for work contacts from the personal contacts app, and work contact info should display when calls are received from work contacts.
Is this behavior:
Select 1 answer, then submit.
Work contacts are not found when searched for, and caller ID does not display information for work contacts when calls are received.
Is this behavior:
Select 1 answer, then submit.
When gathering data, where could you pull the policy information from?
Select 2 answers, then submit.
Select 1 answer, then submit.
Using the feature list resource, select the feature that controls contact sharing from a work profile.
Select 1 answer, then submit.
From the above bug report snippet, has the policy been applied?
Select 1 answer, then submit.
If policies have not been applied would you escalate or resolve the issue?
Select 1 answer, then submit.
Select 2 answers, then submit.
When the user brings their company-owned device to their workplace, it connects to the corporate WiFi network.
Is this behavior:
Select 1 answer, then submit.
After setting up their devices, users report that when at work, the devices do not connect to the corporate WiFi network.
Is this behavior:
Select 1 answer, then submit.
Select the following information that would be appropriate to gather from one of the affected users.
Select 4 answers, then submit.
Select 1 answer, then submit.
Which of the following tools could Kennedy use to test the managed WiFi configuration?
Select 2 answers, then submit.
Which of the following additional steps should you take to try and resolve the issue?
Select 1 answer, then submit.
Kennedy has provided a screenshot of the bug report from an affected user’s device, and one from their device, which is working correctly.
Using the screenshots, identify what may be causing the issue on the affected device.
Select 1 answer, then submit.
What would you recommend for Kennedy’s organization to do to resolve the issue and enable users with work profile on company-owned devices to connect to the corporate WiFi network?
Select 1 answer, then submit.
-You will have 120 minutes to complete the exam. At 120 minutes, if you are still in the exam, the exam will close and your score will be automatically calculated.
-The exam consists of 50 multiple choice questions and no practical exam. You can’t review or edit answers once you have submitted your exam.
-Remember, you will need to get 80% or more correct to successfully complete this assessment and receive your certification.
An ISV (Independent Software Vendor) wants to build a data loss prevention solution in their existing EMM, one of the features is to control clipboard data transfer between the personal side and the work profile.
Which policy can they use to implement this feature?
A company policy requires no camera usage within the R&D center area. One day an IT admin finds that a BYOD device didn't get its camera disabled in the main profile (personal space).
The device in question is a personal device, owned by the employee, running Android 7 and enrolled with EMM with a work profile installed.
What is the most likely cause of this?
Nicky explains that Android is flexible and there are a few options for enterprises to host and publish their corporate applications on managed devices with managed Google Play.
Which one of the following hosting and publishing methods are NOT supported by managed Google Play?
Lina, the IT lead of Dodo Inc. decided to adopt a BYOD strategy for their Enterprise Mobility implementation to save operation costs, however she’s not really sure what is the preferred method to enroll BYOD devices into EMM.
As the Android Enterprise Expert, what would you recommend to Lina as the preferred method to enroll her BYOD fleets into the corporate EMM?
Your customer has previously been using a containerized solution on Device Administrator, and they are planning their migration to Android Enterprise. One of the customer requirements, coming from their IT team, is to set and enforce a security challenge for their BYOD users within the work profile that is separate and has different requirements from the device security challenges.
Taking into account this requirement, what would you recommend?
What API level corresponds with Andorid 11.0?
A few years ago Google initiated Project Treble to further improve how Android was updated and secured.
Which of the following statements correctly describes how Project Treble contributes to device security?
Android provides flexibility to the ecosystem, which allows OEMs to build exclusive features on top of what Android provides. For example, ABC mobile is an OEM that has developed specific enterprise features built-in to the device, to differentiate their devices from another brand. However, one of the key challenges is the need for other ecosystem partners (like EMMs) to integrate these features, so they can be managed by the IT Admin (customer).
What requirements need to be fulfilled by the OEM and/or the other ecosystem partners to address this challenge?
Tomoka, the IT consultant, is explaining to one of their customers that starting from Android 10, Android devices must use File Based Encryption and are no longer able to use Full Disk Encryption, File Based Encryption provides better security capability.
Do you know how File Based Encryption works?
Select All Correct Responses
Please take a look at below Log snippet:
Owner Services:
User: 0
com.google.android.apps.work.clouddpc/.vanilla.services.admin.CloudDeviceAdminService [bound] [connected]
Next backoff(sec): 3600
Enabled Device Admins (User 0, provisioningState: 3):
com.google.android.apps.work.clouddpc/.receivers.CloudDeviceAdminReceiver:
userRestrictions:
ensure_verify_apps
no_add_managed_profile
no_install_apps
What information can you find from the above log snippet?
Using the bug report provided, please identify three non-System apps on the device.
Copy and paste the following link to open in new browser window bug report 2:
http://tiny.cc/occwcz
Let's take a look at this log: Log.txt
Search and find information about Google Messages application in the given log.
Which one below is CORRECT information about Google Messages application from the given log? Copy and paste this URL in your browser to open the bug report Log.txt
Which section of a bug report tells you about application information/policies?
What section of a bug report tells you if there is a work profile on the device?
Gathering data is one of the crucial steps that provides useful information for the IT Admin.
Which data source provides the IT Admin with the device make/model, a list of apps on the device, app permissions and network information?
What is “user 10” from the Android bug report log?
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Which API can EMMs use to deploy apps via Managed Google Play? Select the two answers that apply.
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Hector from Horybell Inc. states that “Using managed Google Play is not enough to protect my device from PHAs.”. He does not appear to fully understand how managed Google Play protects devices from PHAs.
As a solutions consultant, which of the following statements might you use to respond to Hector’s objection above?
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How do you create allowlist for public applications into your organization?
What is the advantages of an OEM leveraging 'OEMConfig' for application development?
Acme inc. needs one of their applications to be able to communicate across work profile boundaries, they heard that Google has released this feature recently, however they are not sure about the minimum OS version that supports this feature.
As the solution consultant, would you be able to tell Acme inc. what is the minimum OS version that supports this feature?
Android Enterprise Experts Certification Exam Answers
Some users are reporting that they cannot connect to the corporate WiFi. You notice in your EMM console that your WiFi certificate has failed to install on the affected devices. What might be the cause of this?
Which API can EMMs use to deploy apps via Managed Google Play? Select the two answers that apply.
An IT Admin notices that enrollment consistently fails when updating Google Play services over Wi-Fi. This issue occurs during deployment, on a variety of different devices. The Admin notes that when the devices are on cellular data, enrollment is successful. What next step would you take to try to resolve this issue?
Which of the following is a reason to choose Android Enterprise over Device Admin?
Using the bug report provided, please identify three User Restrictions applied to the work profile. Copy and paste the following link to open bug report 1:
http://tiny.cc/2dawcz
An OEM is looking to build new devices that will support a large enterprise customer, who wants to be able to leverage Android Enterprise functionality to manage their devices. What is the minimum requirement they need to comply with to support Android Enterprise?