Fill in the blank: Your sales playbook should cover what your sales reps need to know, do, say, and _____.
- show
- sell
- hide
- not do
Explanation: The correct answer is show. In a sales playbook, it’s crucial to cover not only what sales representatives need to know, do, and say but also what they need to show. This element emphasizes the significance of visual communication and presentation skills during sales interactions. While knowing the product features, understanding the sales process, and articulating value propositions are essential aspects of effective selling, how sales reps present themselves, the product, and information to potential customers is equally critical. Visual elements such as demonstrations, presentations, and product showcases play a significant role in conveying value, building trust, and engaging prospects. Therefore, ensuring that the sales playbook includes guidance on how to visually present information and demonstrate product capabilities enhances the overall effectiveness of the sales process, making the selected answer the correct choice.