Say a customer leaves a comment on your Facebook page, complaining about a product issue. What’s the best way to ensure this is addressed by the right team?
- Assign it to the customer support team
- Set up a reminder using Hootsuite reminders
- Send it to Hootsuite’s message extension feature
- Create a dedicated EverNote stream, beside the stream in which the message initially appeared
- Add a detailed note in Hootsuite Notes