Which of the following are reasons why you would want to use Hootsuite’s interaction history? (pick two)
- To avoid asking customers questions they have already answered
- To understand the historical context of conversations a customer has had with your brand, so you can tailor your response to them.
- To keep track of internal conversations you’ve had with other team members in your Hootsuite organization about a specific client.
- To quantify customer satisfaction based on sentiment analysis.
- To automatically improve the copy on social posts based on the reception previous posts have received.
- It provides regulated industries a detailed history of interactions for record keeping.