Superior.com is the website for a regional HVAC service company. Online orders have fallen by 50% over the last three quarters. As the lead marketer for the site, it’s your job to determine the cause and solve the problem. Google Analytics reports seem to indicate that friction on the checkout page is high. Apparently, something about the checkout experience is turning customers away. Which Google feature can make checkout easier by using information stored in the user’s Google account?
- Google Analytics
- Google Shopping Cart
- Form AutoFill
- Real-time order counter
Explanation:
The correct answer is Form AutoFill. Form AutoFill is a feature provided by Google that can simplify the checkout process by automatically populating fields on web forms with information stored in the user’s Google account, such as name, address, and payment details. This feature reduces friction during the checkout process by eliminating the need for users to manually enter repetitive information, which can be time-consuming and error-prone. For Superior.com, implementing Form AutoFill could potentially streamline the checkout experience and reduce abandonment rates by making it quicker and easier for customers to complete their orders. By leveraging this feature, the HVAC service company can enhance user convenience, potentially improving overall conversion rates and reversing the decline in online orders. Additionally, Form AutoFill aligns with user expectations for a smooth and efficient online shopping experience, thereby contributing to improved customer satisfaction and retention. Therefore, in addressing the issue of high friction on the checkout page indicated by Google Analytics, implementing Form AutoFill emerges as the appropriate solution to optimize the checkout experience and mitigate the factors causing the decline in online orders for Superior.com.
Form AutoFill is a function that prefills form fields automatically, saving a lot of time for users. It is one of the features that enhance the user experience.
Form autofill function, On tap sign-ups, and integrated payment options such as Google Pay, are great ways to create a friction-free checkout process.