Questions

Select all that apply. What are the Service Hub toolsets that visualize data?

 

• Service App analytics
• Customer Success Workspace
• Surveys
• Dashboards and reporting

 

Which of the following is NOT a metric measured by Service Hub tools?

 

• Ticket response time
• Chat conversation totals
• Email open rates
• Knowledge base metrics

 

 

True or false? It’s best practice to move a test batch of data before you migrate all of it.

 

• True

 

• False

 

Back to the Fuchsia is a local landscaping company that recently purchased Service Hub. Previously, they used multiple tools layered on top of an enterprise resource planning system. They’re looking to create a single, clear view of the customer to ensure consistent communication. Based on this information, which Service Hub tool addresses this use case?

 

• Service dashboards
• Content helper
• Conversations inbox
• Feedback surveys

 

Fill in the blank: The type of survey that measures a customer’s satisfaction with a specific purchase or feature is called a(n) ___.

 

• CSAT survey
• open-ended survey
• CES survey
• NPS survey

 

Fill in the blank: A planning tool used to visualize web page structure is called a(n)___.

 

• decision tree
• Lucid chart
• URL diagram
• XML sitemap