Questions

One of your customer’s main deal drivers for purchasing Education Plus was the enhanced Security features, but the Product Usage Review reveals very limited use of the investigation tool. How should you proceed?

 

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• Advise executive education leaders to require that IT administrators use the investigation tool
• Demo the investigation tool’s features during the Product Usage Review and share support resources after the meeting
• Ignore the low usage, and focus on demonstrating the value of another popular feature instead
• Recommend purchasing a third-party security tool that helps manage the customer’s Google environment

 

What can you do when you run a Product Usage Review?

 

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• Update information in the Partner Sales Console
• Execute your 90-60-30-15 renewals campaign
• Validate the value and impact of the paid editions
• Audit license assignment

 

What is a Product Usage Review?

 

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• An email campaign that lets you demonstrate new paid features to customers
• A tool for identifying which educational institutions use competitors’ solutions
• A document with step-by-step instructions that explains how to use different paid features
• A customer success engagement tool that evaluates a customer’s usage of paid features

 

Ideally, when should you begin your renewal communications campaign?

 

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• 60 days before the customer’s subscription end date
• 15 days before the customer’s subscription end date
• 90 days before the customer’s subscription end date
• 30 days before the customer’s subscription end date

 

Your customer is currently on the Teaching and Learning Upgrade, but has expressed interest in learning more about premium Security features. Which of the following is the best edition to position as an upsell?

 

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• Education Standard
• Education Fundamentals
• Chrome Education Upgrade
• Education Plus

 

When should you contact customers to review their progress and success with license assignment?

 

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• Within 1 month of the initial sale
• Within 2 months of the initial sale
• Within 3 months of the initial sale
• Within 6 months of the initial sale