Questions

Which of the following are ways that a Marketing Hub user could leverage data collected from Service Hub (check all that apply):

 

• Finding customers that have rated you highly on customer satisfaction surveys and asking if they’d be willing to be a case study on your website.
• Check frequent questions that customers ask on your Knowledge Base and writing Blog Articles about those topics.
• Identify trends amongst satisfied and dissatisfied customers and use that to change how you qualify to those types of leads.
• Add all customers that have created a support ticket and automatically opt them into receiving all your marketing emails.

 

Which of the following is not a good use case for Ticket workflows (automation)?

 

• Automating personalized, 1:1 outreach for important, high revenue customers
• Assigning a task to a support agent if a ticket hasn’t been actioned in three days
• Rotating the assignment of a ticket amongst a Service Team
• Notifying customers when a ticket they have submitted has been closed

 

Service Hub has a number of channels to allow user’s customers to get help and submit tickets. Which one of these is not a natively-supported channel for handling service inquiries in Service Hub?

 

• Knowledge Base
• Support Form
• Inbound Calling
• Email
• Live Chat

 

How does Service Hub fit into the HubSpot flywheel?

 

• The Service Hub is the last step in the flywheel, it helps you connect with customers, exceed their expectations, and turn them into promoters that grow your business.
• The Service Hub is not in the HubSpot flywheel
• The Service Hub allows you to keep customers happy enough so they don’t interrupt the work of your marketing and sales teams.

 

 

True or False? It is recommended to always flag if you are demoing a tool from a different hub/subscription to that specified in the agenda.

 

• True – it is always important to set the right expectations.

 

• False – they are all part of the one platform, so it doesn’t really matter.

 

What are some good ways to make the SEO/Content Strategy tool easier to demo? (Check all that apply)

 

• Use Analogies to explain the concept
• Use example customers
• Build out an example that fits the prospect’s business