vmartinez

 

Select all that apply. Service Hub connects to your front office by doing which of the following?

 

• Fully integrating with HubSpot’s CRM
• Providing a shared inbox to route tickets
• Creating unique customer surveys
• Building custom playbooks for customer service teams

 

 

Which of the following steps will allow you to prepare a custom Service Hub demo for your prospect that highlights their unique challenges and data?

 

• Selecting the right tools and features to demo

• Aligning your services with the value proposition of Service Hub

• Setting up your HubSpot demo account

• Creating a slide deck to present to your prospect

 

 

True or false? During the discovery call, you should use the GCP, TCI, BA framework to guide the conversation.

 

• True

 

• False

 

 

A marketing leader can use Service Hub to support which of the following actions?

 

• Create social media reports
• Write landing page copy with the blog editor
• Increase brand performance
• Analyze the performance of marketing campaigns

 

 

During your discovery call, your prospect, a sales leader, indicates their biggest challenge is finding cross-sell and upsell opportunities for existing customers. Which Service Hub tool should be demoed to help solve this challenge?

 

• Customer portals that allow customers to track the status of their support tickets
• Knowledge base, so customers can self-service and learn about your product
• Surveys to identify happy customers
• Conversations inbox, so you can reach out to customers in real time

 

 

How can a knowledge base help sales teams reduce time to close?

 

• By providing sales teams quick access to FAQ’s and important information
• By identifying searched terms within the knowledge base
• By allowing customers to submit questions to the knowledge base
• By providing a sales playbook to follow