vmartinez

 

When faced with a prospect’s objection during the sales process, it’s important to do what?

 

• Listen, Acknowledge, Explore, Respond
• Listen, Answer, Educate, Reason
• Learn, Acknowledge, Educate, Respond
• Learn, Answer, Explore, Reason

 

 

In a discovery call, your prospect mentions their goal is to create a more efficient system for handling inbound customer inquiries. Which Service Hub feature best aligns with this goal?

 

• Conversations Inbox
• Ticket Routing
• Knowledge Base
• Surveys

 

 

Your prospect has indicated that their customer service team is inundated with requests and simply can’t service the number of tickets they receive each day. Which Service Hub tool should you demo for them?

 

• Knowledge Base
• Conversations Inbox
• Surveys
• Customer Portal

 

 

Once a customer’s ticket is closed, you can automatically send a survey to find out how your contacts feel about their support experience. For this scenario, which survey should you send?

 

• NPS (Net Promoter Score)
• CES (Customer Effort Score)
• CSAT (Customer Satisfaction Score)
• CPS (Customer Positioning Survey)

 

 

True or false? Ticket routing allows customer service teams to select which team members receive certain tickets.

 

• True

 

• False

 

 

Which of the following is NOT a way that Service Hub helps businesses deliver a better customer experience?

 

• Providing faster, more personalized support
• Streamlining workflows
• Improving communication and feedback
• Increasing recurring revenue