vmartinez

 

Fill in the blank: When trying to identify a Service Hub and Marketing Hub cross-sell opportunity, if you hear your prospect say __________, you may have a good fit

 

• “I’m trying to uncover customer sentiment”
• “I want my team to create viral videos”
• “We’re trying to post more content on all channels”
• “How can I get deals to close faster”

 

 

Fill in the blank: One of the biggest challenges for sales teams is the time lost during ____.

 

• the operations to sales handoff
• the service to sales handoff
• the marketing to sales handoff
• the sales to service handoff

 

 

Which of the following is NOT part of a value-based demo call?

 

• Review goals, plans, challenges, and timeline
• Open up time for questions
• Deliver a value-based demo tailored to customer needs
• Customer signs the contract

 

 

Your prospect is looking for a way to create more efficient customer service processes and manage their ticket pipeline. Which service can you offer to best support these goals?

 

• Knowledge base creation and management
• Custom survey development and data reporting
• Ticket routing and workflow development
• Shared inbox and customer support training

 

 

Fill in the blank: Customer service is often thought of as a “cost center” but in reality, it is a _____.

 

• new way to communicate to customers
• new department
• revenue generator
• piece of software

 

 

Fill in the blank: __________ is when a prospect presents a concern about the product/service a salesperson is selling, and the salesperson responds in a way that addresses those concerns and reconciles them in order to move the deal forward.

 

• Objection Avoidance
• Objection Pushback
• Objection Reconciling
• Objection Handling