vmartinez

 

A marketing leader can use Service Hub to support which of the following actions?

 

• Create social media reports
• Write landing page copy with the blog editor
• Increase brand performance
• Analyze the performance of marketing campaigns

 

 

During your discovery call, your prospect, a sales leader, indicates their biggest challenge is finding cross-sell and upsell opportunities for existing customers. Which Service Hub tool should be demoed to help solve this challenge?

 

• Customer portals that allow customers to track the status of their support tickets
• Knowledge base, so customers can self-service and learn about your product
• Surveys to identify happy customers
• Conversations inbox, so you can reach out to customers in real time

 

 

How can a knowledge base help sales teams reduce time to close?

 

• By providing sales teams quick access to FAQ’s and important information
• By identifying searched terms within the knowledge base
• By allowing customers to submit questions to the knowledge base
• By providing a sales playbook to follow

 

 

Service Hub’s Conversation Inbox can connect with which of the following social media channels?

 

• LinkedIn
• Instagram
• Facebook Messenger
• YouTube

 

 

Where in the HubSpot sales process do you use the CGP, TCI, & BA framework?

 

• While driving the discovery call
• When following-up after a value-based demo
• When you need to handle prospect objections
• When you draft your introduction email

 

 

The critical elements of customer experience management are known as what?

 

• HubSpot strategies
• HubSpot hubs
• HubSpot product categories
• HubSpot product themes