vmartinez

 

Fill in the blank: ___________ helps you overcome your nerves and boosts your confidence.

 

• Self-confidence
• Being prepared
• Years of experience
• Improvising as you go

 

 

Fill in the blank: Successful trainers use relatable ____________ to make it easy for participants to relate to abstract concepts.

 

• question asking
• analogies, examples, and metaphors
• paraphrasing
• body language

 

 

True or false? To be proficient in delivery methods, successful trainers should identify one delivery style they are most confident in and rely solely on that method.

 

• True

 

• False

 

 

Fill in the blank: ________ is a customer satisfaction benchmark that measures how likely your customers are to recommend you to a friend.

 

• Learning loop
• Net promoter score
• Training quality score
• Detractors

 

 

Sending your attendees an email that includes a list of things they can and cannot bring to the training, an agenda, and any workbooks they’ll need is an example of which type of pre-training email?

 

• An email that creates excitement and sets expectations for your workshop.
• An email that creates the educational space you’ll need.
• An email that recaps the most important information.
• An email that learns more about your attendees.

 

 

True or false? You should reach out to attendees who leave positive feedback to see if they would be willing to share a testimonial on your training.

 

• True

 

• False