True or false? It’s best to avoid scheduling CRM training towards the end of a fiscal quarter when the pressure to hit quotas or goals is higher.
- True
- False
Questions
What are learning objectives?
What are learning objectives?
- They describe the metrics that will be used to track the success of a learning experience.
- They describe what the learner hopes to gain from the learning experience.
- They describe what participants should know, or be able to do, as a result of a learning experience.
- They describe the potential consequences of a failed learning experience.
You’re leading an interactive training session for a team of sales representatives to show them the value of their data in HubSpot Smart CRM. How can you make sure the training is both relevant and benefit-oriented for them?
You’re leading an interactive training session for a team of sales representatives to show them the value of their data in HubSpot Smart CRM. How can you make sure the training is both relevant and benefit-oriented for them?
- Focus on ease-of-use, time savings, and leveraging insights to close more deals faster.
- Focus on forecasting revenue and achieving visibility and predictability into their pipeline.
- Focus on data integrity, user permissions, and customization.
- Focus on leveraging automation to drive efficiency across the customer lifecycle.
Fill in the blank: Adult learners want training to focus on _______, rather than knowledge that may be useful to them in the future.
Fill in the blank: Adult learners want training to focus on _______, rather than knowledge that may be useful to them in the future.
- hypothetical scenarios
- best practices
- current issues
- common pitfalls
True or false? When designing a relevancy-oriented training for adult learners, it’s important to focus on practical tasks and objectives that can make the training more valuable to them.
True or false? When designing a relevancy-oriented training for adult learners, it’s important to focus on practical tasks and objectives that can make the training more valuable to them.
- True
- False
In Kotter’s 8-step model for change management, the last step is focused on anchoring the change in the company’s corporate culture. In the context of a data migration, what’s one way you can achieve this?
In Kotter’s 8-step model for change management, the last step is focused on anchoring the change in the company’s corporate culture. In the context of a data migration, what’s one way you can achieve this?
- Position the CRM as just another tool in the company’s tech stack
- Encourage the client to learn the new system through trial and error
- Integrate CRM training into recruitment, onboarding, and employee development programs
- Recreate the client’s existing CRM processes in HubSpot to avoid confusion