Questions

Zero-touch isn’t triggering on a Pixel 2, you have pulled zero-touch CSV export file and the IMEI is correct, what could be the cause of the issue? Select 1 answer, then submit.

 

• (A) The serial number of the device is not present
• (B) The model type is not present
• (C) The zero-touch CSV lists the incorrect manufacturer
• (D) Issue is unrelated

 

Checking the screenshot of the device build information, we can also determine that… Select 2 answers, then submit.

 

• (A) Device model does not support zero-touch
• (B) The Kernel version does not match the OS version
• (C) Baseband version does not support WiFi
• (D) OS version does not support zero-touch

 

Using the screenshot of the IMEI information from the device and from the zero-touch portal, what could be the issue? Select 1 answer, then submit.

 

• (A) Issue is unrelated

 

• (B) Zero-touch portal showing incorrect IMEI

 

Checking the zero-touch portal, we can see that the EMM configuration is…. Select 1 answer, then submit.

 

• (A) Applied

 

• (B) Not applied

 

Which of the following additional steps should you take to try and resolve the issue? Select 1 answer, then submit.

 

• (A) Ask the customer to verify the device is showing in the zero-touch portal
• (B) Verify that the device supports zero-touch
• (C) Verify that EMM configuration is correct and applied
• (D) All of the above

 

• (A) Check if users have connectivity
• (B) Verify that there are no conflicting policies
• (C) Confirm the app is approved in the EMM console
• (D) All of the above

 

• (A) Check the policy properly configured
• (B) Verify the policy supported by the EMM
• (C) Confirm the phone has network connectivity for the policy to be applied
• (D) All of the above

 

Match the suggested check with its corresponding watchpoint. Select each box and make a selection, then submit.

 

Select and bind your EMM – Does the EMM support zero-touch provisioning?

Select OS version/device – Is the device zero-touch compatible?

Create/sync users or groups – Are the correct IMEIs uploaded to the zero-touch portal? Is the user set up

Configure provisioning – Are the CSV values (e.g. IMEI, device model) entered correctly?

Provision device – Does the device have connectivity?