Questions

The situation, behavior, impact feedback model works well with teams because it ensures that feedback is _________.

 

• Tied to your emotions
• Delivered weekly
• Specific
• Shared

 

What can note templates do for your sales and customer success teams?

 

• Foster clear communication between two parties while saving time
• Ensure deals are getting logged in the correct way
• Ensure no one is incorrectly entering information
• Allow managers to know what their reps and agents are up to

 

Fill in the blank: The benefit of having a seamless sales to services handoff is that customers will ___________.

 

• Experience a shorter time to value
• Experience a longer time to value
• Rely more on their customer success agent than sales rep
• Save time because their customer success agent and sales rep are the same person

 

If tracking is in place to record contacts who have become customers, what should your handoff process accomplish next?

 

• Marketing is handing off contacts to sales
• Sales is following up with contacts
• Sales is collecting context for contacts
• Contacts who have become customers are tracked
• Sales is providing feedback on the quality of the contacts

 

When trying to understand a client’s sales process, which of the following is NOT a suggested exploratory question?

 

• Do you currently use a CRM?
• What do you like most about HubSpot?
• How is your sales team structured?
• What does your prospect outreach look like?

 

Fill in the blank: An agreement made by two parties to uphold a certain standard of service is called ____________.

 

• A strategic partnership
• A service-level agreement
• An agency-client relationship
• Guided Client Onboarding