Questions

When HubSpot implemented Objectives-Based Onboarding with their direct customers, which of the following customer success metrics increased as a result?

 

• Activation
• Satisfaction
• Retention
• All of the above

 

 

True or False: Before Objectives-Based Onboarding, HubSpot used a standard onboarding process to prioritize how our product fits into your company’s process.

 

• True

 

• False

 

What signifies the completion of Objectives-Based Onboarding?

 

• The customer has hit the 60 or 90-day mark of onboarding.
• All goal-based project tasks have been completed.
• The customer has launched their first marketing campaign or closed their first deal.
• The customer has let you know they are done with onboarding.

 

What is the maximum number of Objectives-Based Onboarding projects that can be assigned to new customers?

 

• Three
• Three per Hub purchased
• One
• One per software Hub purchased

 

What were the key approaches HubSpot used when launching Objectives-Based Onboarding? Select all that apply.

 

• Making our customers’ priorities our priorities.
• Enhance opportunities for cross-selling and up-selling
• Discovering goals at the beginning of the sales process
• Enabling our customers to accomplish their goals faster

 

The role of a customer onboarding specialist is twofold. They’ll assist as a _______ and a _______for your team.

 

• strategic advisor, training manager
• training manager, project manager
• strategic advisor, project manager
• coach, mentor