Questions

 

True or False? CMS migrations, implementations, and website redesigns should all be focused on the experience of the front-end developer. As long as you meet the clients’ developers’ needs, you’ll automatically satisfy the marketers and other personas on the client’s team.

 

• True

 

• False

 

Scenario: You finished the migration for the client successfully a week ago, but site metrics are lower than pre-migration levels, even after checking for seasonal factors, UX issues, etc. You finally discover that a technical step was missed by your firm’s implementation team. What should you do?

 

• No need to say anything or alarm the client. Fix the issue and don’t bring it up again unless the client asks. If they ask more questions, pivot to discussing other issues as quickly as possible.
• Your team never makes mistakes. The client must have done something wrong. If they ask, tell them that it’s their responsibility to make sure the migration is finished correctly, and not yours. You’re just hired help to guide them.
• Admit to the client that your team overlooked something, and give them instructions for how they can fix it. Unfortunately, you don’t have time to fix your team’s error, due to the tight deadline you have to meet for the overall project.
• Admit to the client that your team overlooked something, tell them exactly how you plan to fix the error, and offer them another few days to evaluate site metrics after the error has been corrected to make sure they’re satisfied with your work.

 

In what circumstance is it okay for you to skip the client evaluation period in a CMS implementation?

 

• When you feel that you have done an excellent job, even if the client disagrees
• When you might miss your project deadlines because the client is taking a little bit longer to get their team organized and trained on the tool
• When you find out, at the end of the project, that you charged the client less than the industry average for delivering your implementation service
• You should never skip the evaluation period. The client should always have an opportunity to review your work and make sure it meets their documented expectations.

 

 

True or False? If your client owns a small business of under 100 employees, they don’t need to worry about adhering to GDPR regulations in their website redesign. It applies mainly to large multinational corporations.

 

• True

 

• False

 

When is it okay to avoid assigning tasks to responsible individuals in your running log of implementation tasks?

 

• When you have reason to believe that the client doesn’t care about the tasks
• When you know that you can earn a larger commission by leaving a few tasks unfinished
• When the log is completely outdated, seems to be from a different project, and does not reflect any of the tasks you would expect to be assigned by the strategist and supervisory committee
• When you are bored with the website’s UX design and want to hire a new UX designer
• You should never leave tasks unassigned. If you think something is incorrect, clarify it with the strategist and supervisory committee before proceeding to modify or ignore it.

 

 

True or False? While your site is under construction, you should block access to the “under construction” site with a robots.txt file, password protection, and/or noindex tag.

 

• True

 

• False