True or False: Allowing your customer to reshuffle the order of the tasks, potentially omitting some all together is against Objectives-Based Onboarding project management best practices.
- True
- False
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HubSpot Objectives-Based Onboarding Answers
This certification offers a deep dive into becoming a strategic advisor, project manager and, growth planner when executing the Objectives-Based Onboarding methodology for HubSpot Solutions Partners. Learn how to how onboard your customer as HubSpot does by making your customer’s priorities, your priorities during onboarding, so that you can both accomplish your goals faster.
Exam:
Questions:
Why is it important to engage multiple stakeholders in multi-product onboarding engagements?
During onboarding, the onboarding specialist acts as a ____ and ____ for the client.
The top two reasons for customer churn are:
Which of the following did NOT lead to the creation of Objectives-Based Onboarding at HubSpot?
What signifies the completion of Objectives-Based Onboarding?
Without Objectives-Based Onboarding implemented at your Solutions Partner organization:
With Objectives-Based Onboarding implemented at your Solutions Partner organization:
Which of the following is NOT a primary goal of the kickoff call?
The kickoff call agenda consists of which of the following points? Select all that apply.
After the kickoff call, how frequently should the onboarding reps schedule meetings?
The majority of your Objectives-Based Onboarding customer engagements can be categorized as:
In the context of Objectives-Based Onboarding, growth planning is:
When should the growth plan call be scheduled?
What are the two sections of the Growth Plan Template?
Which of the following is not an agenda item in the growth plan call?
Customer onboarding is defined as:
The goal of the kickoff call is always going to be:
By vmartinez
True or False: Allowing your customer to reshuffle the order of the tasks, potentially omitting some all together is against Objectives-Based Onboarding project management best practices.
By vmartinez
Tasks in HubSpot Projects can be their own self-service tool when the following criteria are met. Select all that apply.
By vmartinez
True or False: Make it clear to your customer that you will be completing all of the Objectives-Based Onboarding projects at the same time to maximize the value of your experience.
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HubSpot’s expert Objectives-Based Onboarding project managers shared their tried-and-true habits and mottos when supporting customers through Objectives-Based Onboarding. Which guiding habits apply to every type of customer?
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When comparing the skills required to execute a kickoff call versus project management meetings, the kickoff call requires the onboarding team to:
By vmartinez
The majority of your Objectives-Based Onboarding customer engagements can be categorized as: