Implementing a strategy for customer onboarding will decrease which of the following business metrics?
- Lifetime value
- Churn
- Click-through rate
- Customer retention
Home » HubSpot Objectives-Based Onboarding Answers » Page 3
HubSpot Objectives-Based Onboarding Answers
This certification offers a deep dive into becoming a strategic advisor, project manager and, growth planner when executing the Objectives-Based Onboarding methodology for HubSpot Solutions Partners. Learn how to how onboard your customer as HubSpot does by making your customer’s priorities, your priorities during onboarding, so that you can both accomplish your goals faster.
Exam:
Questions:
Why is it important to engage multiple stakeholders in multi-product onboarding engagements?
During onboarding, the onboarding specialist acts as a ____ and ____ for the client.
The top two reasons for customer churn are:
Which of the following did NOT lead to the creation of Objectives-Based Onboarding at HubSpot?
What signifies the completion of Objectives-Based Onboarding?
Without Objectives-Based Onboarding implemented at your Solutions Partner organization:
With Objectives-Based Onboarding implemented at your Solutions Partner organization:
Which of the following is NOT a primary goal of the kickoff call?
The kickoff call agenda consists of which of the following points? Select all that apply.
After the kickoff call, how frequently should the onboarding reps schedule meetings?
The majority of your Objectives-Based Onboarding customer engagements can be categorized as:
In the context of Objectives-Based Onboarding, growth planning is:
When should the growth plan call be scheduled?
What are the two sections of the Growth Plan Template?
Which of the following is not an agenda item in the growth plan call?
Customer onboarding is defined as:
The goal of the kickoff call is always going to be:
By vmartinez
Implementing a strategy for customer onboarding will decrease which of the following business metrics?
By vmartinez
Customer onboarding is defined as:
By vmartinez
When comparing the skills required to execute a kickoff call versus project management meetings, project management meetings require the onboarding team to:
By vmartinez
True or False: Sales processes in every organization are unique, but that shouldn’t stop you from organizing and documenting what matters most to make your customer’s priorities your priorities during Objectives-Based Onboarding.
By vmartinez
True or False: HubSpot experienced a frictionless evolution of their sales process when adapting to Objectives-based Onboarding.
By vmartinez
Which of the following is not an agenda item in the growth plan call?