vmartinez

Which of these statements best describes change management?

 

• Change management is the process of adapting to shifting market trends and customer preferences.
• Change management is a systematic approach to achieving business outcomes through the execution of change.
• Change management focuses on maintaining the status quo and avoiding disruptions within an organization.
• Change management is the practice of implementing changes to IT systems while avoiding down time.

 

You’re designing a post-migration training program for your client that focuses on the intrinsic features, tools, and capabilities that drive CRM adoption, while highlighting the power of their data in HubSpot. Which of the following features should you focus on?

 

• Sales intelligence features, like prospect identification and automatic contact enrichment
• Sales acceleration tools, like sending and tracking emails, documents, and playbooks
• Mobile app capabilities, like outbound dialing, scanning business cards, and logging activities
• All of the above

 

 

True or false? It’s best practice to schedule a delta migration during peak business owners to keep your client as involved as possible.

 

• True

 

• False

 

 

True or false? HubSpot’s native import tool has built-in rollback functionality.

 

• True

 

• False

 

 

In the context of data migration, what is a rollback?

 

• When the migration team pauses the migration process to review the data for accuracy and consistency
• When the migration team minimizes disruption to the client’s business operations during the migration
• When the migration team reverts the system or database to a previous state due to unforeseen issues
• When the migration team communicates progress and updates to the broader team throughout the migration process

 

When might a trickle (or phased) migration approach be a good option?

 

• When the client’s timeline is strict
• When there’s greater risk associated with downtime for business operations
• When you’re onboarding a single team to HubSpot
• When user acceptance testing isn’t required