vmartinez

Select all that apply. Which of the following statements accurately describes the ADKAR model?

 

• A framework that focuses on the people-side of change
• A framework that’s goal-oriented
• A framework that aims to limit resistance to change
• A framework that’s designed for small teams

 

 

True or false? Engaging all stakeholders in the change process helps build a coalition that supports the change and promotes a shared vision.

 

• True

 

• False

 

Which change principle involves identifying the skills, knowledge, and resources required for the change to be successful?

 

• Establishing a clear and shared understanding
• Engaging all relevant stakeholders
• Supporting with comprehensive training and enablement
• Monitoring and evaluating progress

 

You recently assigned a new success manager to one of your client accounts. The previous success manager has worked closely with the client for the last two years. This change doesn’t require the client to change their behavior, but does prompt an emotional response from them. What type of change would this be classified as?

 

• Informational
• Transitional
• Behavioral
• Transformational

 

Which of the following is NOT a characteristic of transformational change?

 

• It requires a significant shift in behavior.
• It prompts an emotional response.
• It’s a simple change process.
• It requires empathy, expectation setting, and reinforcement.

 

 

Fill in the blank: The four types of change are informational, transitional, _______, and transformational.

 

• confrontational
• motivational
• behaviorial
• transactional