Select each box and enter the missing word, then submit.
What is the minimum OS that supports provisioning using a QR code? – 7.0
How many different methods could you use to provision a dedicated device running Android 7.0? – 3
Match each provisioning method with its description. Select each box and make a selection, then submit.
Match each provisioning method with its description. Select each box and make a selection, then submit.
NFC – Transfer configurations to a new device using NFC hardware.
QR Code – Scan a code to enroll a device using the device camera.
DPC Identifier – Users enter a code to install a specific EMM agent.
Zero-touch enrollment – Enroll devices in bulk with full management and no manual setup.
Match each step in the problem solving framework with its corresponding description. Drag each answer to a box, then submit.
Match each step in the problem solving framework with its corresponding description. Drag each answer to a box, then submit.
Compare the observed behavior against the expected behavior. – Describe behavior
Ask for screen captures, bug reports, and all other relevant information. – Gather data
Eliminate conflated issues or general confusion that misdiagnose root causes. – Trust but verify
Review common troubleshooting steps which may not apply to the issue or were skipped. – Review watchpoints
Consider the most common causes identified to narrow the scope of the issue. – Process of elimination
Identify systemic problems versus localized issues. – Reproduce issue
When escalating a bug report to an EMM, best practice is to upload it to Google Drive or another cloud storage provider and share it from there. Select an answer, then submit.
When escalating a bug report to an EMM, best practice is to upload it to Google Drive or another cloud storage provider and share it from there. Select an answer, then submit.
- (A) True
- (B) False
When escalating an issue, who would usually be the first partner you should escalate to? Select an answer, then submit.
When escalating an issue, who would usually be the first partner you should escalate to? Select an answer, then submit.
- (A) Carrier/reseller
- (B) OEM
- (C) EMM
- (D) Google
When a customer reports an issue, what do you follow to help you gather information? Select an answer, then submit.
When a customer reports an issue, what do you follow to help you gather information? Select an answer, then submit.
(A) Watchpoints
(B) Problem solving framework