vmartinez

 

You’ve been conducting the same training for different groups of people during the past year. Your NPS dropped from 60 to 45 over the past few months. What should you do next?

 

• Since your NPS has gone below 50, you should stop delivering this training right away and create a new one.
• Since your NPS is still close to 50, don’t make any changes yet. Wait six more months and then see if the NPS is still dropping.
• Since your NPS has been dropping over time, review participants’ qualitative feedback to identify opportunities to improve.
• There isn’t enough data to make a good recommendation.

 

 

Imagine you surveyed 100 training attendees. If 10% were detractors, 30% were passives, and 60% were promoters, what would your NPS be?

 

• 30
• 40
• 50
• 60

 

 

True or false? NPS is calculated by subtracting the detractors percentage from the passives percentage.

 

• True

 

• False

 

 

Which of the following is the HubSpot Certified Trainer benchmark NPS score you should use?

 

• 30 or higher
• 45 or higher
• 50 or higher
• It depends on the training you’re giving

 

 

In which stage of the learning loop would you ask questions that require participants to think about their experience?

 

• recall
• relate
• resolve
• remind

 

 

 

True or false? During the recall stage of the learning loop, learners connect the key points to what they’ll need to accomplish after the training.

 

• True

 

• False