Android Enterprise Support Engineer Answers

Android Enterprise Support Engineer Answers

 

Android Enterprise Experts Certification Exam Answers

 

Module 1 Lesson 2 Answers

 

Q.1 – Match the question to its corresponding watchpoint. Drag each question to a box, then submit.

Select OS version/device – Are the critical apps, policies and configurations supported by the OS?

Set device policies – Are there multiple, conflicting policies set?

Upload apps – Did you target your private apps to your managed Google Play Accounts enterprise?

Provision device – Does the device have network connectivity in order to update and enroll successfully?

 

Module 1 Lesson 3 Answers

 

Q.2 – Apply your understanding of the tools we’ve just covered by matching the following situations to the tool that would best help you troubleshoot the issue. Drag and drop the tool to the scenario, then click submit.

Customer reports that whitelisted apps aren’t showing up in managed Google Play. Which tool would you use to ensure that managed Google Play can assign and make apps available to users? – Android Management Experience

Customer reports that a policy to disable the camera is only working on some devices. Which tool would you use to test policy problems? – TestDPC

Customer reports that configured apps are crashing and policies aren’t being applied, how would you test that the EMM console is configured correctly? – Android Management API colab

 

Module 1 Lesson 5 Review Answers

 

Q.1 – When a customer reports an issue, what do you follow to help you gather information? Select an answer, then submit.

(A) Watchpoints

(B) Problem solving framework

 

Q.2 – When escalating an issue, who would usually be the first partner you should escalate to? Select an answer, then submit.

• (A) Carrier/reseller
• (B) OEM
• (C) EMM
• (D) Google

 

Q.3 – When escalating a bug report to an EMM, best practice is to upload it to Google Drive or another cloud storage provider and share it from there. Select an answer, then submit.

• (A) True
• (B) False

 

Q.4 – Match each step in the problem solving framework with its corresponding description. Drag each answer to a box, then submit.

Compare the observed behavior against the expected behavior. – Describe behavior

Ask for screen captures, bug reports, and all other relevant information. – Gather data

Eliminate conflated issues or general confusion that misdiagnose root causes. – Trust but verify

Review common troubleshooting steps which may not apply to the issue or were skipped. – Review watchpoints

Consider the most common causes identified to narrow the scope of the issue. – Process of elimination

Identify systemic problems versus localized issues. – Reproduce issue

 

Module 2 Lesson 2 Answers

 

Q.1 – Match each provisioning method with its description. Select each box and make a selection, then submit.

NFC – Transfer configurations to a new device using NFC hardware.

QR Code – Scan a code to enroll a device using the device camera.

DPC Identifier – Users enter a code to install a specific EMM agent.

Zero-touch enrollment – Enroll devices in bulk with full management and no manual setup.

 

Q.2 – Select each box and enter the missing word, then submit.

What is the minimum OS that supports provisioning using a QR code? – 7.0

How many different methods could you use to provision a dedicated device running Android 7.0? – 3

 

Q.3 – True or False: Personal device (BYOD) work profiles can be deployed using NFC enrollment. Select the correct answer, then submit.

• (A) True
• (B) False

 

Q.4 – Why is zero-touch ideal for most fully managed device deployment scenarios? Select all answers that apply, then submit.

• (A) There’s no need for IT to physically handle the managed devices.
• (B) Device deployments are streamlined.
• (C) Configurations are automatically applied to devices on first boot.
• (D) Users can’t remove device management by simply factory resetting.

 

Module 2 Lesson 4 Answers

 

Q.1 – “I powered on the device and used the camera to scan the QR code but nothing happens.” Is this behavior: Select 1 answer, then submit.

• (A) Observed
• (B) Expected

 

Q.2 – The enrollment process should start after the device reads the QR code. Is this behavior: Select 1 answer, then submit.

• (A) Expected
• (B) Observed

 

Q.3 – When gathering data, both _____________and Android Management API Quickstart Colab can be used to test various enrollment methods. Select 1 answer, then submit.

• (A) Android Management Experience
• (B) TestDPC

 

Q.4 – Select the watchpoints that apply to provisioning troubleshooting. Select 5 answers, then submit.

The five answers are:

• Select/bind EMM
• Provision device
• Select OS version/device
• Create/sync users or groups
• Configure provisioning

 

Q.5 – Which watchpoints can be ruled out?

Select and bind your EMM – Does the EMM you use support QR Code provisioning?

Select OS version/device – Does the device support QR code enrollment?

Create/sync users or groups – Is the user set up to be able to enroll devices?

Configure provisioning – Are the DPC extras specified in the QR code valid?

Provision device – Does the device have network connectivity in order to download the DPC?

 

Q.6 – Which of the following additional steps should you take to try and resolve the issue? Select 2 answers, then submit.

• (A) Try regenerating the code
• (B) Test to see if NFC will work instead
• (C) Try on a different WiFi network, or using mobile data
• (D) Reach out to a carrier/reseller for additional support

 

Q.7 – If you were unable to resolve the QR code issue, where should you first escalate? Select 1 answer, then submit.

• (A) Carrier/reseller
• (B) OEM
• (C) EMM

 

Q.8 – What information should you include when you escalate? Select all answers that apply, then submit.

• (A) Screenshot of error
• (B) Bug report
• (C) QR code

 

Q.9 – “I turned on the device and connected to WiFi. The device goes straight to the Google account login without engaging the zero-touch setup.” Is this behavior: Select 1 answer, then submit.

• (A) Expected
• (B) Observed

 

Q.10 – “I turn on my device and connect to WiFi and the zero-touch process starts.” Is this behavior: Select 1 answer, then submit.

• (A) Observed
• (B) Expected

 

Q.11 – Which of the following information would be appropriate to gather? Select all answers that apply, then submit.

• (A) Screenshot
• (B) Zero-touch CSV export file
• (C) EMM configuration
• (D) Enrollment method
• (E) Bug report

 

Q.12 – Which of the following resources could be used to troubleshoot Hannah’s zero-touch issue? Select 1 answer, then submit.

• (A) Android Management Experience
• (B) Zero-touch portal
• (C) TestDPC
• (D) AM API Quickstart Colab

 

Q.13 – Select the watchpoints that apply to provisioning troubleshooting. Select 5 answers, then submit.

The five answers are:

• Create/sync users or groups
• Configure provisioning
• Provision device
• Select OS version/device
• Select/bind EMM

 

Q.14 – Match the suggested check with its corresponding watchpoint. Select each box and make a selection, then submit.

Select and bind your EMM – Does the EMM support zero-touch provisioning?

Select OS version/device – Is the device zero-touch compatible?

Create/sync users or groups – Are the correct IMEIs uploaded to the zero-touch portal? Is the user set up

Configure provisioning – Are the CSV values (e.g. IMEI, device model) entered correctly?

Provision device – Does the device have connectivity?

 

Q.15 – Which of the following additional steps should you take to try and resolve the issue? Select 1 answer, then submit.

• (A) Ask the customer to verify the device is showing in the zero-touch portal
• (B) Verify that the device supports zero-touch
• (C) Verify that EMM configuration is correct and applied
• (D) All of the above

 

Q.16 – Checking the zero-touch portal, we can see that the EMM configuration is…. Select 1 answer, then submit.

• (A) Applied
• (B) Not applied

 

Q.17 – Using the screenshot of the IMEI information from the device and from the zero-touch portal, what could be the issue? Select 1 answer, then submit.

• (A) Issue is unrelated
• (B) Zero-touch portal showing incorrect IMEI

 

Q.18 – Checking the screenshot of the device build information, we can also determine that… Select 2 answers, then submit.

• (A) Device model does not support zero-touch
• (B) The Kernel version does not match the OS version
• (C) Baseband version does not support WiFi
• (D) OS version does not support zero-touch

 

Q.19 – Zero-touch isn’t triggering on a Pixel 2, you have pulled zero-touch CSV export file and the IMEI is correct, what could be the cause of the issue? Select 1 answer, then submit.

• (A) The serial number of the device is not present
• (B) The model type is not present
• (C) The zero-touch CSV lists the incorrect manufacturer
• (D) Issue is unrelated

 

Q.20 – Where should you escalate to change the IMEI / manufacturer in the zero-touch portal? Select 1 answer, then submit.

• (A) Carrier/reseller
• (B) EMM
• (C) OEM

 

Module 2 Lesson 5 Review Answers

 

Q.1 – Which of the following methods allows devices to be provisioned in bulk without requiring manual set up? Select 1 answer, then submit.

• (A) DPC Identifier
• (B) Zero-touch
• (C) NFC
• (D) QR Code

 

Q.2 – Which of the following should organizations consider while preparing to provision devices? Select 3 answers, then submit.

• (A) If the OS supports the method
• (B) If the device supports the method
• (C) If the carrier/reseller supports the method
• (D) If the EMM supports the method

 

Module 3 Lesson 2 Answers

 

Q.1 – Match the description of each step in the managed configuration process to its corresponding section. Select each box and make a selection, then submit.

Developer – When a developer builds an app for Google Play, they must meet certain requirements.

App + Schema – An app schema is a set of policies an app is willing to accept. This is included when the app is uploaded to Google Play.

Schema – The EMM console can read an app’s schema and display it in their UI. This allows IT admins to set the app configurations like server, name, server config, or security policy.

Config – Once the app is properly configured, the EMM will save the configurations and send it back to Google Play.

Configured app – At the time of installation, Google Play will deliver the app and its saved configurations to the device, providing a seamless end-user experience.

 

Module 3 Lesson 4 Answers

 

Q.1 – I should be able to see the app in the managed Google Play store or it should already be installed on my device. Is this behavior: Select 1 answer, then submit.

• (A) Observed
• (B) Expected

 

Q.2 – I can’t find the private app I need for my job in the managed Google Play store and it has not silently installed on my device. Is this behavior: Select 1 answer, then submit.

• (A) Expected
• (B) Observed

 

Q.3 – Which of the following information would be appropriate to gather from James? Select 4 answers, then submit.

The four answers are:

• Bug report
• Package Names/IDs
• Play EMM API calls
• Enterprise, User, and Device IDs

 

Q.4 – Which of the following tools could you use to test James’ application problem? Select 2 answers, then submit.

• (A) Android Management Experience
• (B) TestDPC
• (C) AM API Quickstart Colab

 

Q.5 – Select the watchpoints that apply to application troubleshooting. Select 7 answers, then submit.

The seven answers are:

• Select OS version/device
• Select/bind EMM
• Create/sync users or groups
• Upload apps
• Set managed config
• Update apps/device
• Approve/assign apps

 

Q.6 – How could you rule out the following watchpoints? Select each box and make a selection, then submit.

Select/bind EMM – Is the enterprise still bound?

Select OS version/device – Is the application supported by the OS / device?

Create/sync users or groups – Is the application assigned to the correct users and/or groups?

Upload apps – Is the private app published and targeting your enterprise?

Approve/assign apps – Is the user able to find and install from the Play store?

Set managed config – Is the app configured correctly?

Update apps/device – Did the developer update the app and ask for additional permissions?

 

Q.7 – Which of the following additional steps should you take to try and resolve the issue? Select 1 answer, then submit.

• (A) Check if users have connectivity
• (B) Verify that there are no conflicting policies
• (C) Confirm the app is approved in the EMM console
• (D) All of the above

 

Q.8 – From the customer, you’ve managed to collect the following screenshots: 

1. The customer’s managed Google Play console

2. Device’s Play Store

3. The list of organization IDs in the Developer Google Play Console

4. Package ID

With this information, we can determine that… Select 1 answer, then submit.

(A) The Play Console isn’t listing the package ID

(B) The DPC has not been properly downloaded to the device

(C) The target organization has not been added to the list of approved organizations

(D) The package ID is incorrect

 

Q.9 – If this issue requires escalation, where should you escalate first? Select 1 answer, then submit.

• (A) Carrier/reseller
• (B) OEM
• (C) EMM

 

Q.10 – Which of the following is the best way to describe the behavior? Select 1 answer, then submit.

• (A) Customer is using Android 7.0 devices that should support G Suite apps, but they keep crashing.
• (B) Each time users open G Suite applications (Docs, Sheets, Slides, etc.) the apps prompt users to log into a personal Gmail account. Customer expects them to work only in an “offline” mode.
• (C) G Suite apps are crashing.
• (D) Customer wants G Suite apps to work on their devices.

 

Q.11 – When gathering data, what crucial data point will provide you with device make/model, list of apps on device, app permissions, and network information? Select 1 answer, then submit.

• (A) Bug report
• (B) Logcat

 

Q.12 – Suppose you had none of the following tools setup. Which would be the easiest to setup and allow you to test Lizzie’s app issue? Select 1 answer, then submit.

• (A) AM API Quickstart Colab
• (B)TestDPC
• (C) Android Management Experience

 

Q.13 – Select the watchpoints that apply to troubleshooting Lizzie’s problem. Select 6 answers, then submit.

The six answers are:

• Select/bind EMM
• Create/sync users or groups
• Update apps/device
• Set managed config
• Approve/assign apps
• Select OS version/device

 

Q.14 – Match the suggested check with its corresponding watchpoint. Select each box and make a selection, then submit.

Select/bind EMM – Is there a Google account on the device?

Select OS version/device – Does the app support the OS on the device?

Create/sync users or groups – Is the app approved for the user?

Approve/assign apps – Has the app being whitelisted in the managed Play Store?

Set managed config – Does the app require a specific configuration to function?

Update apps/device – Have app permissions recently changed?

 

Q.15 – Which of the following are within your ability to check when attempting to reproduce the issue. Select 2 answers, then submit.

• (A) Verify the user login credentials to the app are correct
• (B) Check the app’s managed configuration to see if it supports an “offline” mode and if it’s set correctly
• (C) Verify the app permissions have been set up correctly
• (D) Confirm that the app is approved in the EMM console

 

Q.16 – Which of the following screenshots shows the correct managed configuration for Google Docs that would answer Lizzie’s organization requirements? Select 1 answer, then submit.

• (A) First Image
• (B) Second Image
• (C) Third Image

 

Q.17 – What information should you include if you needed to escalate to the EMM? Select 4 answers, then submit.

The four answers are:

• Screenshot or text of error encountered
• Bug report
• Reproduction steps taken
• App policy set on EMM console

 

Module 3 Lesson 5 Review Answers

 

Q.1 – Which of the following watchpoints should you consider when troubleshooting an application issue? Select 2 answers, then submit.

• (A) Set device policies
• (B) Set managed config
• (C) Select/bind EMM
• (D) Provision device

 

Q.2 – Which tools will help to identify the source of an application issue? Select 2 answers, then submit.

• (A) TestDPC
• (B) Android Management Experience
• (C) AM API Quickstart Colab

 

Q.3 – True or False: Some EMMs support managed Google Play through an iFrame, providing a managed Google Play experience directly from the console. Select 1 answer, then submit.

• (A) True
• (B) False

 

Module 4 Lesson 4 Answers

 

Q.1 – Users shouldn’t be able to connect devices to Bluetooth or access Bluetooth settings. Is this behavior: Select 1 answer, then submit.

• (A) Expected
• (B) Observed

 

Q.2 – Some users are able to access Bluetooth in the settings, turn it on and connect devices. Is this behavior: Select 1 answer, then submit.

• (A) Expected
• (B) Observed

 

Q.3 – Select the following information that would be appropriate to gather from Steve. Select 4 answers, then submit.

The four answers are:

• Screenshot or text of error encountered
• Bug report
• Policy set on EMM console
• Model/Manufacturer, OS version

 

Q.4 – Which of the following tools could you use to test Steve’s policy problem? Select 2 answers, then submit.

• (A) AM API Quickstart Colab
• (B) TestDPC
• (C) Android Management Experience

 

Q.5 – Select the watchpoints that apply to policy troubleshooting. Select 5 answers, then submit.

The five answers are:

• Update apps/device
• Select/bind EMM
• Select OS version/device
• Create/sync users or groups
• Set device policies

 

Q.6 – Match the suggested check with its corresponding watchpoint. Select each box and make a selection, then submit.

Select/bind EMM – Does the EMM support this policy?

Select OS version/device – Is the compliance policy only available on a specific OS version?

Create/sync users or groups – Does the policy target the desired user or user group?

Set device policies – Is the correct policy active and pushed to affected devices?

Update apps/device – Is there an OS update or security patch available that resolves the issue?

 

Q.7 – Answer the questions using the bug report snippets above as a resource. Select each box and make a selection, then submit.

What is the OS running on the device where Bluetooth is disabled? – 8.1.0

What is the OS running on the device where Bluetooth is still enabled? – 7.1.2

 

Q.8 – What is the API level that corresponds to Android 8.0? Select 1 answer, then submit.

• (A) API level 25
• (B) API level 26
• (C) API level 27
• (D) API level 28

 

Q.9 – Taking our answers from the previous activity, why would the Bluetooth policy not be applied to a number of the devices? Select 1 answer, then submit.

• (A) The no_bluetooth policy has a minimum supported OS of 8.0 so devices running 7.0 will need to be updated or replaced.
• (B) The bug reports indicate that both are dedicated devices so any Bluetooth policy is redundant.
• (C) The no_config_bluetooth policy has a minimum supported OS of 8.0 so the issue will need to be escalated to the EMM.
• (D) The no_bluetooth and no_config_bluetooth policies are conflicting and one needs to be removed.

 

Q.10 – Which of the following additional steps should you take to try and resolve the issue? Select 1 answer, then submit.

• (A) Check the policy properly configured
• (B) Verify the policy supported by the EMM
• (C) Confirm the phone has network connectivity for the policy to be applied
• (D) All of the above

 

Q.11 – Since the policy is not supported by the minimum OS on the device, would you resolve the issue or escalate to a partner? Select 1 answer, then submit.

• (A) Escalate to carrier/reseller
• (B) Resolve issue
• (C) Escalate to OEM
• (D) Escalate to EMM

 

Q.12 – A WiFi configuration was pushed out via the EMM instance that would automatically connect users to the recently upgraded office network. Is this behavior: Select 1 answer, then submit.

• (A) Observed
• (B) Expected

 

Q.13 – The WiFi configuration policy has been pushed out to users with incorrect data. Users can’t access the network. Is this behavior: Select 1 answer, then submit.

• (A) Observed
• (B) Expected

 

Q.14 – Select the following information that would be appropriate to gather from Linda. Select 4 answers, then submit.

The four answers are:

• Policy set on EMM console
• Screenshot or text of error encountered
• Bug report
• Model/Manufacturer, OS version

 

Q.15 – When reading a bug report, what section of a bug report shows which restrictions the DPC has applied? Select 1 answer, then submit.

• (A) DUMP OF SERVICE activity
• (B) DUMP OF SERVICE account
• (C) DUMP OF SERVICE device_policy

 

Q.16 – Suppose you had none of the following tools setup. Which would be the easiest to setup and allow you to test Linda’s WiFi  issue? Select 1 answer, then submit.

• (A) TestDPC
• (B) Android Management Experience
• (C) AM API Quickstart Colab

 

Q.17 – Select the watchpoints that apply to policy troubleshooting. Select 4 answers, then submit.

The four answers are:

• Create/sync users or groups
• Set device policies
• Select OS version/device
• Select/bind EMM

 

Q.18 – Match the suggested check with its corresponding watchpoint. Select each box and make a selection, then submit.

Does the EMM support this policy? – Select/bind EMM

Does the device support the network you’re trying to configure? – Select OS version/device

Does the policy target the desired user or user group? – Create/sync users or groups

Is the correct policy active and pushed to affected devices and is the SSID and password correct? – Set device policies

 

Q.19 – Which of the following additional steps should you take to try and resolve the issue? Select 1 answer, then submit.

• (A) Is the policy properly configured in the EMM?
• (B) Check the EMM Solutions directory – is the policy supported by the EMM?
• (C) Does the device/OS support the network you’re trying to configure?
• (D) Is the correct policy set?
• (E) Is there a policy conflict (multiple policies targeting the same device)?
• (F) All of the above

 

Q.20 – Is the WiFi configuration correct? Select 1 answer, then submit.

• (A) Incorrect
• (B) Correct

 

Q.21 – If incorrect, which part of the configuration needs to be changed? Select 1 answer, then submit.

• (A) SSID
• (B) Security type
• (C) WiFi password
• (D) Nothing – the configuration is setup correctly

 

Q.22 – Given the troubleshooting steps taken, would you resolve or escalate to a partner? Select 1 answer, then submit.

• (A) Escalate to OEM
• (B) Escalate to EMM
• (C) Resolve issue
• (D) Escalate to carrier/reseller

 

Module 4 Lesson 5 Review Answers

 

Q.1 – True or False: EMM support is always the first step of escalation when troubleshooting management policies. Select 1 answer, then submit.

• (A) True
• (B) False

 

Q.2 – When troubleshooting a policy related issue, which of the following would be valid watchpoints to consider? Select 2 answers, then submit.

• (A) Set device policies
• (B) Upload apps
• (C) Select/bind EMM
• (D) Provision device

 

Q.3 – What’s a policy that can only be set on a work profile? Select 1 answer, then submit.

• (A) Disable screenshot
• (B) Cross profile contact sync
• (C) Verify apps enforcement
• (D) Certificate Installation

 

Android Enterprise Support Engineer Final Assessment Answers

Module 5 Final Review Answers

 

Q.1 – All Microsoft Exchange email should be visible in Gmail for all users. Is this behavior: Select 1 answer, then submit.

• (A) Expected
• (B) Observed

 

Q.2 – After setting up Gmail on end-users’ devices to sync their Microsoft Exchange accounts, users are reporting that they can’t see some of their emails in Gmail. Is this behavior: Select 1 answer, then submit.

• (A) Expected
• (B) Observed

 

Q.3 – Select the following information that would be appropriate to gather from Steve. Select 6 answers, then submit.

The six answers are:

• Affected devices model/OS
• Managed app configuration
• Screenshots
• Bug report
• In-app feedback 
• Play EMM API calls

 

Q.4 – When gathering managed app configuration data, is it best to request this from users or check the EMM console directly? Select 1 answer, then submit.

• (A) Check the EMM console
• (B) Ask the user

 

Q.5 – Which of the following tools could Tomas use to test the Gmail app? Select 2 answers, then submit.

• (A) AM API Quickstart Colab
• (B) TestDPC
• (C) Android Management Experience

 

Q.6 – Select the watchpoints that apply to application troubleshooting. Select 4 answers, then submit.

The four answers are:

• Select/bind EMM
• Update apps/device
• Set managed config
• Set device policies

 

Q.7 – What watchpoints can be ruled out? Select each box and make a selection, then submit.

Select/bind EMM – Is the enterprise still bound so that managed configurations can be pushed?

Set device policy – Are any policies interfering with connectivity? Are the correct certificate(s) on the device, if needed?

Set managed config – Is the managed app configuration correct? (e.g. server URL, sync window, etc)

Update apps/device – Did the Exchange environment, the Gmail app, or the managed app config change recently?

 

Q.8 – Which of the following additional steps should you take to try and resolve the issue? Select 1 answer, then submit.

• (A) Check if users have connectivity
• (B) Verify that there are no conflicting policies
• (C) Check Gmails configurations and sync window settings
• (D) All of the above

 

Q.9 – Tomas has provided a screenshot of the Gmail app from a user’s device and of Gmail’s Managed Configuration settings. Using the screenshots, identify what may be causing the issue. Select 1 answer, then submit.

• (A) The hostname is incorrect
• (B) SSL Required should be off
• (C) There’s no default email signature
• (D) The username is incorrect
• (E) The user logged into Gmail with an incorrect email address
• (F) There’s no Login Certificate Alias
• (G) Default Sync Window is too narrow
• (H) The email address in Managed Configuration is incorrect

 

Q.10 – What setting would you recommend for Tomas’s organization to use to resolve the issue and enable users to receive emails on their devices in real time? Select 1 answer, then submit.

• (A) 3
• (B) 4
• (C) 0
• (D) 2
• (E) 5
• (F) 1

 

Q.11 – If this doesn’t resolve the issue, it will require escalation. Where should you escalate first? Select 1 answer, then submit.

• (A) Escalate to carrier/reseller
• (B) Escalate to EMM
• (C) Escalate to OEM

 

Q.12 – What information should you include if you needed to escalate to the EMM? Select 4 answers, then submit.

The 4 answers are:

• Play EMM API calls
• Bug report
• App policy set on EMM console
• Reproduction steps taken

 

Q.13 – Amy should be able to search for work contacts from the personal contacts app, and work contact info should display when calls are received from work contacts. Is this behavior: Select 1 answer, then submit.

• (A) Observed
• (B) Expected

 

Q.14 – Work contacts are not found when searched for, and caller ID does not display information for work contacts when calls are received. Is this behavior: Select 1 answer, then submit.

• (A) Observed
• (B) Expected

 

Q.15 – Select the following information that would be appropriate to gather if we need to escalate the issue. Select 4 answers, then submit.

The four answers are:

• Policy details
• Contacts / dialer app information
• Bug report
• Screenshot

 

Q.16 – When gathering data, where could you pull the policy information from? Select 2 answers, then submit.

• (A) EMM console
• (B) Bug report
• (C) Zero-touch CSV export file
• (D) Logcat

 

Q.17 – Select the watchpoints that apply to troubleshooting Amy’s problem. Select 4 answers, then submit.

The 4 answers are:

• Select OS version/device
• Set device policies
• Update apps/device
• Select/bind EMM

 

Q.18 – Match the suggested question with its corresponding watchpoint. Select each box and make a selection, then submit.

Does the EMM support cross profile contacts and caller ID policies? – Select/bind EMM

Does the device support contact search in work profiles? – Select OS version/device

Are cross profile caller ID and cross profile contact search policies applied? – Set device policies

Does the app cross profile caller ID and contacts search? Is there an app update pending? – Update app/device

 

Q.19 – Checking the bug report, where would you expect to see if a policy restriction had been pushed to the device? Select 1 answer, then submit.

• (A) DUMP OF SERVICE account
• (B) DUMP OF SERVICE crossprofileapps
• (C) DUMP OF SERVICE device_policy
• (D) DUMP OF SERVICE connectivity

 

Q.20 – Using the Feature List resource, select the feature that controls contact sharing from a work profile. Select 1 answer, then submit.

• (A) Cross-profile data management
• (B) Cross-profile contact management

 

Q.21 – From the bug report snippet, has the policy been applied? Select 1 answer, then submit.

• (A) The policy has not been applied to the device
• (B) The policy has been applied to the device but isn’t working

 

Q.22 – If policies have not been applied would you escalate or resolve the issue? Select 1 answer, then submit.

• (A) Resolve issue
• (B) Escalate to carrier/reseller
• (C) Escalate to OEM / app developer
• (D) Escalate to EMM

 

Q.23 – If policies have been correctly applied but contacts are still not searchable, where would you escalate this issue? Select 2 answers, then submit.

• (A) Escalate to OEM / app developer
• (B) Escalate to EMM
• (C) Escalate to carrier/reseller
• (D) Resolve issue

 

 

Android Enterprise Support Engineer Answers