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Android Enterprise Support Engineer Answers
Android Enterprise Experts Certification Exam Answers
Q.1 – Match the question to its corresponding watchpoint. Drag each question to a box, then submit.
Select OS version/device – Are the critical apps, policies and configurations supported by the OS?
Set device policies – Are there multiple, conflicting policies set?
Upload apps – Did you target your private apps to your managed Google Play Accounts enterprise?
Provision device – Does the device have network connectivity in order to update and enroll successfully?
Customer reports that whitelisted apps aren’t showing up in managed Google Play. Which tool would you use to ensure that managed Google Play can assign and make apps available to users? – Android Management Experience
Customer reports that a policy to disable the camera is only working on some devices. Which tool would you use to test policy problems? – TestDPC
Customer reports that configured apps are crashing and policies aren’t being applied, how would you test that the EMM console is configured correctly? – Android Management API colab
(A) Watchpoints
(B) Problem solving framework
Compare the observed behavior against the expected behavior. – Describe behavior
Ask for screen captures, bug reports, and all other relevant information. – Gather data
Eliminate conflated issues or general confusion that misdiagnose root causes. – Trust but verify
Review common troubleshooting steps which may not apply to the issue or were skipped. – Review watchpoints
Consider the most common causes identified to narrow the scope of the issue. – Process of elimination
Identify systemic problems versus localized issues. – Reproduce issue
NFC – Transfer configurations to a new device using NFC hardware.
QR Code – Scan a code to enroll a device using the device camera.
DPC Identifier – Users enter a code to install a specific EMM agent.
Zero-touch enrollment – Enroll devices in bulk with full management and no manual setup.
Q.2 – Select each box and enter the missing word, then submit.
What is the minimum OS that supports provisioning using a QR code? – 7.0
How many different methods could you use to provision a dedicated device running Android 7.0? – 3
Q.4 – Select the watchpoints that apply to provisioning troubleshooting. Select 5 answers, then submit.
The five answers are:
Q.5 – Which watchpoints can be ruled out?
Select and bind your EMM – Does the EMM you use support QR Code provisioning?
Select OS version/device – Does the device support QR code enrollment?
Create/sync users or groups – Is the user set up to be able to enroll devices?
Configure provisioning – Are the DPC extras specified in the QR code valid?
Provision device – Does the device have network connectivity in order to download the DPC?
Q.8 – What information should you include when you escalate? Select all answers that apply, then submit.
Q.13 – Select the watchpoints that apply to provisioning troubleshooting. Select 5 answers, then submit.
The five answers are:
Select and bind your EMM – Does the EMM support zero-touch provisioning?
Select OS version/device – Is the device zero-touch compatible?
Create/sync users or groups – Are the correct IMEIs uploaded to the zero-touch portal? Is the user set up
Configure provisioning – Are the CSV values (e.g. IMEI, device model) entered correctly?
Provision device – Does the device have connectivity?
Developer – When a developer builds an app for Google Play, they must meet certain requirements.
App + Schema – An app schema is a set of policies an app is willing to accept. This is included when the app is uploaded to Google Play.
Schema – The EMM console can read an app’s schema and display it in their UI. This allows IT admins to set the app configurations like server, name, server config, or security policy.
Config – Once the app is properly configured, the EMM will save the configurations and send it back to Google Play.
Configured app – At the time of installation, Google Play will deliver the app and its saved configurations to the device, providing a seamless end-user experience.
The four answers are:
Q.5 – Select the watchpoints that apply to application troubleshooting. Select 7 answers, then submit.
The seven answers are:
Q.6 – How could you rule out the following watchpoints? Select each box and make a selection, then submit.
Select/bind EMM – Is the enterprise still bound?
Select OS version/device – Is the application supported by the OS / device?
Create/sync users or groups – Is the application assigned to the correct users and/or groups?
Upload apps – Is the private app published and targeting your enterprise?
Approve/assign apps – Is the user able to find and install from the Play store?
Set managed config – Is the app configured correctly?
Update apps/device – Did the developer update the app and ask for additional permissions?
Q.8 – From the customer, you’ve managed to collect the following screenshots:
1. The customer’s managed Google Play console
2. Device’s Play Store
3. The list of organization IDs in the Developer Google Play Console
4. Package ID
With this information, we can determine that… Select 1 answer, then submit.
(A) The Play Console isn’t listing the package ID
(B) The DPC has not been properly downloaded to the device
(C) The target organization has not been added to the list of approved organizations
(D) The package ID is incorrect
Q.9 – If this issue requires escalation, where should you escalate first? Select 1 answer, then submit.
Q.10 – Which of the following is the best way to describe the behavior? Select 1 answer, then submit.
The six answers are:
Select/bind EMM – Is there a Google account on the device?
Select OS version/device – Does the app support the OS on the device?
Create/sync users or groups – Is the app approved for the user?
Approve/assign apps – Has the app being whitelisted in the managed Play Store?
Set managed config – Does the app require a specific configuration to function?
Update apps/device – Have app permissions recently changed?
The four answers are:
Q.2 – Which tools will help to identify the source of an application issue? Select 2 answers, then submit.
The four answers are:
Q.5 – Select the watchpoints that apply to policy troubleshooting. Select 5 answers, then submit.
The five answers are:
Select/bind EMM – Does the EMM support this policy?
Select OS version/device – Is the compliance policy only available on a specific OS version?
Create/sync users or groups – Does the policy target the desired user or user group?
Set device policies – Is the correct policy active and pushed to affected devices?
Update apps/device – Is there an OS update or security patch available that resolves the issue?
What is the OS running on the device where Bluetooth is disabled? – 8.1.0
What is the OS running on the device where Bluetooth is still enabled? – 7.1.2
Q.8 – What is the API level that corresponds to Android 8.0? Select 1 answer, then submit.
The four answers are:
Q.17 – Select the watchpoints that apply to policy troubleshooting. Select 4 answers, then submit.
The four answers are:
Does the EMM support this policy? – Select/bind EMM
Does the device support the network you’re trying to configure? – Select OS version/device
Does the policy target the desired user or user group? – Create/sync users or groups
Is the correct policy active and pushed to affected devices and is the SSID and password correct? – Set device policies
Q.20 – Is the WiFi configuration correct? Select 1 answer, then submit.
Q.21 – If incorrect, which part of the configuration needs to be changed? Select 1 answer, then submit.
Q.3 – What’s a policy that can only be set on a work profile? Select 1 answer, then submit.
The six answers are:
Q.5 – Which of the following tools could Tomas use to test the Gmail app? Select 2 answers, then submit.
Q.6 – Select the watchpoints that apply to application troubleshooting. Select 4 answers, then submit.
The four answers are:
Q.7 – What watchpoints can be ruled out? Select each box and make a selection, then submit.
Select/bind EMM – Is the enterprise still bound so that managed configurations can be pushed?
Set device policy – Are any policies interfering with connectivity? Are the correct certificate(s) on the device, if needed?
Set managed config – Is the managed app configuration correct? (e.g. server URL, sync window, etc)
Update apps/device – Did the Exchange environment, the Gmail app, or the managed app config change recently?
The 4 answers are:
The four answers are:
Q.17 – Select the watchpoints that apply to troubleshooting Amy’s problem. Select 4 answers, then submit.
The 4 answers are:
Does the EMM support cross profile contacts and caller ID policies? – Select/bind EMM
Does the device support contact search in work profiles? – Select OS version/device
Are cross profile caller ID and cross profile contact search policies applied? – Set device policies
Does the app cross profile caller ID and contacts search? Is there an app update pending? – Update app/device
Q.21 – From the bug report snippet, has the policy been applied? Select 1 answer, then submit.
Android Enterprise Support Engineer Answers
Answer the questions using the bug report snippets above as a resource. Select each box and make a selection, then submit.
What is the OS running on the device where Bluetooth is disabled? – 8.1.0
What is the OS running on the device where Bluetooth is still enabled? – 7.1.2
Select the watchpoints that apply to policy troubleshooting. Select 5 answers, then submit.
The five answers are:
Which of the following tools could you use to test Steve’s policy problem? Select 2 answers, then submit.
Select the following information that would be appropriate to gather from Steve. Select 4 answers, then submit.
The four answers are:
Some users are able to access Bluetooth in the settings, turn it on and connect devices. Is this behavior: Select 1 answer, then submit.
Users shouldn’t be able to connect devices to Bluetooth or access Bluetooth settings. Is this behavior: Select 1 answer, then submit.