Questions

Read Julio’s objection and choose a response. Your choices affect whether the seller Ofelia handles the objection successfully. To complete this module, you must answer the scenario-based question correctly to move forward.

Hi Ofelia. I had a chance to think about your proposal. Implementing appointment setting on our Google Maps implementation can probably help us get to our business goal of 10% growth

Sounds like the solution Ofelia proposed is out of scope for the customer. How should Ofelia respond to Julio’s objection?

 

• Ah, I understand. In the past when I’ve experienced scope issues, I’ve found that it’s often an issue of prioritization. Is there any way you can get the team to prioritize this?
• Ah, I understand. I’m curious — since 90% of your conversions come from mobile, how will streamlining how visitors make appointments using Autocomplete impact your business goals for the year?

 

The Google Maps Platform Terms of Service help protect the customer and Google Maps. Which of the following situations are not permitted under Google Maps Platform Terms of Service?

 

Select two answers.

• A manufacturer has approached you about improving its online ordering system and wants to integrate Google Maps Platform into its system to help improve asset tracking.
• A financial services firm is looking to integrate address Autocomplete into the location mapping feature of its application to improve user experience. The customer currently uses a different provider for its maps software but is open to replacing it with Google Maps Platform.
• Your customer has a food delivery service application and wants to integrate Google Maps Platform for a better customer experience. The application serves customers primarily in Singapore with expansion plans into Malaysia, Thailand, and Vietnam.
• A regional healthcare clinic with multiple locations has approached you about integrating Google Maps Platform on its website. The clinic’s marketing team is requesting that any Google-related logos be removed so as not to detract from the website’s newly updated look and feel.

 

The Google Maps Platform pricing philosophy is driven by a series of key principles and considerations, including…

 

Select the best four answers.

• Fastest path to closing the sale
• Balance adoption and revenue
• Business model alignment
• Customer value
• Operational simplicity
• Terms of Service negotiations

 

You’re preparing for a sales conversation with an eCommerce director for a clothing retailer. In your research, you uncover that this customer is an established customer with the Google Cloud team. Your next step is…

 

Select the best answer.

• Prepare your agenda for this upcoming call.
• Reach out to current Googlers at Google Cloud who manage this account.
• Reach out to former Googlers who now work for this retailer.
• Reach out to known partners who work with this retailer.

 

During your conversation with the customer experience manager of a healthcare clinic, you uncover that their day-to-day role involves managing their customer app, including troubleshooting and support. This customer is likely a…

 

Select the best answer.

• User buyer
• Executive buyer
• Budget-holder
• All of the above

 

You’re preparing for a sales conversation with a customer experience manager for a regional healthcare clinic. During your research, you uncover that the manager’s clinic has a non-Google digital maps implementation on their website. This customer is likely in which stage of Google Maps Platform readiness spectrum?

 

Select the best answer.

• Optimizing
• Landing
• Exploring
• Expanding