True or false? You can only build a website in Content Hub if you have developers in-house.
- True
- False
Questions
Fill in the blank: The Service Hub tool that allows customers to review their request’s status is called ___.
Fill in the blank: The Service Hub tool that allows customers to review their request’s status is called ___.
- Customer Portal
- Customer Success Workspace
- Help Desk
- Customer Health
Which of the following is NOT a way to use workflows?
Which of the following is NOT a way to use workflows?
- Flag for rep outreach if a customer leaves a negative review.
- Ask a happy customer for a review.
- Request feedback after a ticket is closed.
- Request a customer to remove a negative review.
Which of the following is NOT a component that needs to be recreated in a Service Hub implementation?
Which of the following is NOT a component that needs to be recreated in a Service Hub implementation?
- Knowledge base
- Workflows
- Images
- Ticket pipelines
Select all that apply. To use Service Hub, which of the following do you need to assign before you set up the tools?
Select all that apply. To use Service Hub, which of the following do you need to assign before you set up the tools?
- Seats
- Permissions
- Users
- Jobs
Fill in the blank: The type of survey that measures a customer’s likelihood to refer the business is called a(n) ___.
Fill in the blank: The type of survey that measures a customer’s likelihood to refer the business is called a(n) ___.
- embedded survey
- nudge survey
- NPS survey
- CES survey