“I powered on the device and used the camera to scan the QR code but nothing happens.” Is this behavior: Select 1 answer, then submit.
- (A) Observed
- (B) Expected
Questions
Why is zero-touch ideal for most fully managed device deployment scenarios? Select all answers that apply, then submit.
Why is zero-touch ideal for most fully managed device deployment scenarios? Select all answers that apply, then submit.
- (A) There’s no need for IT to physically handle the managed devices.
- (B) Device deployments are streamlined.
- (C) Configurations are automatically applied to devices on first boot.
- (D) Users can’t remove device management by simply factory resetting.
True or False: Personal device (BYOD) work profiles can be deployed using NFC enrollment. Select the correct answer, then submit.
True or False: Personal device (BYOD) work profiles can be deployed using NFC enrollment. Select the correct answer, then submit.
- (A) True
- (B) False
Select each box and enter the missing word, then submit.
Select each box and enter the missing word, then submit.
What is the minimum OS that supports provisioning using a QR code? – 7.0
How many different methods could you use to provision a dedicated device running Android 7.0? – 3
Match each provisioning method with its description. Select each box and make a selection, then submit.
Match each provisioning method with its description. Select each box and make a selection, then submit.
NFC – Transfer configurations to a new device using NFC hardware.
QR Code – Scan a code to enroll a device using the device camera.
DPC Identifier – Users enter a code to install a specific EMM agent.
Zero-touch enrollment – Enroll devices in bulk with full management and no manual setup.
Match each step in the problem solving framework with its corresponding description. Drag each answer to a box, then submit.
Match each step in the problem solving framework with its corresponding description. Drag each answer to a box, then submit.
Compare the observed behavior against the expected behavior. – Describe behavior
Ask for screen captures, bug reports, and all other relevant information. – Gather data
Eliminate conflated issues or general confusion that misdiagnose root causes. – Trust but verify
Review common troubleshooting steps which may not apply to the issue or were skipped. – Review watchpoints
Consider the most common causes identified to narrow the scope of the issue. – Process of elimination
Identify systemic problems versus localized issues. – Reproduce issue