Questions

Which of the following roles is not usually a part of the implementation team?

 

• CFO (Chief Financial Officer)
• Project manager
• Sales enablement lead
• Technology specialist/IT lead
• Support engineer/specialist

 

or

 

• CTO (Chief Technology Officer)
• Strategist
• Front-end developer
• Content creator
• UX designer

 

Which of the following is NOT a quality assurance benefit of an implementation plan?

 

• Increasing your client’s satisfaction with the process and result
• Ensuring all functionality is working properly for the client’s sales team
• Getting paid a bonus for your work by the client without having to ask
• Accurately evaluating whether available resources are being used efficiently

 

Which of the following is one of the implementation project manager’s key responsibilities?

 

• Leading the implementation team and reporting back to the supervisory committee
• Writing code for backend integrations in partnership with a front-end developer
• Helping the client replace their entire sales team with new hires
• Canceling the client’s old CRM contract to avoid confusion

 

Which of the following can be part of a CRM implementation process?

 

• CMS Migration
• Building integrations between apps
• User training
• B & C

 

 

True or false? Technology alone will solve most of your client’s problems. As long as you have a basic implementation strategy, you don’t need to worry about building out a detailed plan.

 

• True

 

• False

 

Which of the following is NOT a way in which a Sales Hub implementation project could fail?

 

• Overlap between the supervisory committee and implementation team
• Incomplete communication and planning
• Lack of effective change management
• Inadequate training for tool users