You’ve been conducting the same training for different groups of people during the past year. Your NPS dropped from 60 to 45 over the past few months. What should you do next?
- Since your NPS has gone below 50, you should stop delivering this training right away and create a new one.
- Since your NPS is still close to 50, don’t make any changes yet. Wait six more months and then see if the NPS is still dropping.
- Since your NPS has been dropping over time, review participants’ qualitative feedback to identify opportunities to improve.
- There isn’t enough data to make a good recommendation.