A HubSpot Marketing Hub Starter customer you’re working with has a campaign prepared to send 15,000 emails on a contact tier of 1,000. What contact tier is required at their subscription level to successfully execute their email strategy?
- 1,000
- 2,000
- 3,000
- 5,000
Explanation:
In HubSpot, the contact tier determines the number of contacts a customer can store and engage with. The HubSpot Marketing Hub Starter plan includes email sends based on the contact tier.
For a customer with a campaign to send 15,000 emails, the contact tier required depends on the number of unique contacts they plan to send emails to, not the total number of email sends.
If the customer’s current contact tier is 1,000, and they are sending emails to more than 1,000 unique contacts, they need to upgrade to the appropriate tier based on their contact count. For example:
- Contact Tier:
- If the campaign targets 15,000 unique contacts, the customer would require the 15,000-contact tier.
- If the 15,000 emails are distributed across fewer than 15,000 unique contacts (e.g., 5 emails per contact for 3,000 contacts), they would need the 3,000-contact tier.
- Key Recommendation:
Ensure the customer reviews their unique contact count and upgrades to the matching tier (e.g., 2,000, 3,000, etc.) to execute their email strategy without interruptions.